Chegg Customer Service Issues

I paid $17.64 for my order on October 27, [redacted]. After cancelling my subscription, I received an email from Chegg stating that the payment was not processed. In response, I resubscribed on October 28, believing my order would auto-renew due to the prior payment. Unfortunately, I was charged twice, $17.64 on both October 27 and 28, totaling $35.28. Despite these charges, I cannot access my account. The site indicates that my email does not match the Chegg Study membership account, despite the $35.28 being debited from my account. I am seeking a refund for the duplicated charge of $35.28, as I paid for the same month twice yet remain unable to use the service. Kindly assist me in processing the refund. Thank you.

I recently purchased an ebook from Chegg, but it isn't loading. I bought it for an assignment and need it to work properly. Each time I try to access Chegg, I'm required to sign in with my email for a code, which is inconvenient. It's unnecessary to keep verifying my account on the same device. Also, the limitation of only using two devices is frustrating. I understand the security measure, but it restricts access on my various personal devices. When I first signed up for Chegg a few years ago, these requirements were not in place. I hope these issues can be resolved promptly.

I keep encountering a message preventing me from accessing the website. I haven't made any changes to my system, so I'm unsure why this message keeps appearing. The message says: "Please verify you are a human Access to this page has been denied because we believe you are using automation tools to browse the website." Possible reasons for this may include: - Disabled or blocked Javascript due to extensions like ad blockers. - Lack of cookie support on your browser. To resolve this: - Ensure Javascript and cookies are enabled on your browser. - Make sure you are not blocking them from loading. Reference ID: #8185d[redacted]-11ec-ba87-[redacted]79 If you are using an ad-blocker like uBlock Origin, disabling it might help you access the website smoothly.

I apologize for the oversight on my part. I regret to inform you that when I initially signed up for Chegg Study, my limited proficiency in English led me to overlook the automatic renewal feature. Believing I was only committing to a one-month subscription, I joined on November 28, [redacted], intending to utilize the service sporadically. It has come to my attention today that my credit card has been debited monthly through an automatic payment system, prompting me to cancel this arrangement. Is it possible for me to seek a refund for the unused months during which I did not access the service? My Chegg account corresponds to [redacted]

I have been locked out of my account and suspended because it mistakenly thinks I am sharing my account. I was using my phone in incognito mode without realizing it. I was not using the app directly, which caused me to repeatedly sign in and request access codes via email. The system may have flagged me as a fraudulent user due to these actions. I have over 40 questions on Chegg that are due tonight and have answers there that I need access to. Please contact me via email and lift the suspension on my account. Thank you.

Hello. My name is Greeshma G. I was approved as an economics subject matter expert for Chegg. I received an email from Chegg informing me that I can only start working in February [redacted] due to technical issues. However, I would like to close my current account and create a new one to focus on Biology instead. I think this change will allow me to work more effectively and increase my passion for biology. I have passed the biology subject and guideline tests, but I am struggling with the PAN verification stage as it is connected to my existing economics account. I need assistance with deleting my economics account so I can proceed with my new application for biology. Thank you.

Hello! I recently renewed my Chegg account on November 11, [redacted]. Unfortunately, upon logging in, I received a message stating that I had exceeded usage and needed to reset my password. After doing this, when trying to input a question, I did not receive the answer and was prompted to sign up for a package, despite already having an account. I am unsure how to regain access to my account or if it's necessary to create a new one. Can anyone please advise on the best course of action? Thank you.

I'm experiencing an issue with my account being blocked for sharing, which is perplexing me. This is the second time this month this has happened. I use my iPhone, a registered device, to access my account, and I am still blocked. An issue has arisen as I have exams tomorrow, and I urgently need access to retrieve some answers. Waiting three days for the account access will be too late as I won't require it by then. Kindly assist me in regaining access to my account promptly. Thank you.

My Chegg account got suspended while I was using the premium features to help with my assignments and quizzes. Chegg flagged me for sharing the account, but I was the sole user. I accessed it on my iPad using Safari and stayed logged in without closing the tabs. Is this why my account got suspended?

Hello there, I signed up for Chegg Study a few hours ago and was able to access the solutions I needed right away, but now it's showing that my Chegg Study subscription is expired. I realized that the PayPal transaction is awaiting authorization, and the payment will be processed once Chegg, Inc. finalizes my order. Can this issue be resolved promptly? If needed, the invoice ID for the subscription is: afbab[redacted]-[redacted]-ae8d-a1db4c56b572. Thank you and have a wonderful day!

I am writing to address the issue I am experiencing with my Chegg account. Despite paying for a two-month subscription, I continue to receive a popup prompting me to resubscribe. This ongoing problem is hindering my ability to utilize my subscription effectively. Additionally, following my initial payment, my bank inadvertently blocked my card, yet Chegg still charged me. While this may have contributed to the issue, it does not clarify why I am unable to access my Chegg account as intended. I kindly request your assistance in resolving this matter promptly. Thank you.

I am greatly disappointed with the responses provided by Chegg.com experts. I had planned to complete the "Digital Signal Processing" Specialization on coursera.org as part of my university coursework, but the solutions I found on Chegg.com turned out to be incorrect. Consequently, I struggled to pass the module test... I have recently terminated my subscription on Chegg.com. The issue remains that the money spent constituted a significant portion of my student financial aid, which is frustrating considering I did not benefit from the Chegg.com subscription. Is there a possibility of receiving a refund for my cancelled subscription? Your assistance in this matter would be highly appreciated.

I am disappointed by the answers provided by the experts on Chegg.com. I had hoped to complete the "Digital Signal Processing" Specialization on coursera.org for my university curriculum, but the answers on Chegg.com were incorrect. As a result, I failed the module test. I have already cancelled my subscription with Chegg.com. However, the money I spent on the subscription was mostly from my student financial aid, which makes it frustrating that I did not benefit from the service. Is it possible to receive a refund for my cancelled subscription? Your assistance in this matter would be greatly appreciated.

To whom it may concern, I want to address an issue with my Chegg Study Pack subscription under the account [redacted] Normally, the account renews on the 30th of each month. On November 29, [redacted], I attempted to cancel the subscription as I wouldn't need it during December due to the holidays. However, to my surprise, I noticed on December 3, [redacted], that the cancellation didn't go through, and the subscription was renewed (I successfully cancelled it on December 3, [redacted]). I've found Chegg to be immensely helpful over the past 2 months, especially for seeking assistance on topics I find challenging. Even though the subscription renewed for December, I didn't utilize it at all. Therefore, I'm reaching out in the hopes of receiving a refund for the December subscription. Any assistance you can provide would be greatly appreciated. Thank you. Best regards, Erin

I am experiencing issues signing back into my account as the verification email takes more than five minutes to arrive, while the code is only valid for five minutes. This delay is frustrating, especially considering the amount I pay for this service. It is currently the most challenging aspect of my daily life. I am contemplating searching for better alternatives and will consider switching soon. If I find a more efficient option, I will eagerly recommend it to everyone, as I have had a very negative experience with Chegg's current service.

I am having trouble accessing my citation list. Every time I try to log in, it prompts me to do so but doesn't allow me to proceed. I've attempted to access it from my bookmark as well as through the website while logged in under my subscriptions, but logging in seems impossible. I urgently need to retrieve my citation list as my paper deadline is approaching. This problem started last night and is persisting today. I have already paid for my first month of subscription as a member. Any assistance would be greatly appreciated.

I recently logged into my Chegg account on one device and later logged out to use a different device. According to Chegg's policy, I should be allowed access on up to two devices. However, when I attempted to log in on the new device, I couldn't search for anything. I only used two devices at the same time, so I'm confused about what's happening with my account. Could this be my mistake or something on your end? I'm eagerly awaiting your response. Thanks. (The email provided is not associated with my Chegg account)

I need to return a book from last semester, but my car is currently broken down. I aim to go to the post office today, but if not, I'm wondering if I could have a one or two day extension for shipping the book. The due date is December 17th, and I'm unsure if it needs to be shipped by then or just arrive by that date. To be safe, I wanted to check. Thank you in advance!

During my open-book exam, I accidentally searched for a question on Google, leading me to a Chegg website with a similar exam question posted by a classmate. I exited immediately, realizing the mistake. I submitted a data deletion request but worry it might not process in time. I assure you I had no intention to cheat. Please prioritize my request to delete my account and data quickly. I'm feeling anxious about the situation. Thank you for your help. Username: Laura Sky Email: [redacted]

Hello, I am a second-year student at Susquehanna University, Robert N. Upon reviewing my bank statements, I discovered that I have been consistently charged for Chegg Study since March. I initially purchased Chegg Study for my statistics class during the spring semester of [redacted]. In May, upon returning home from school, I believed I had cancelled my subscription. As I have not utilized the service since May, I am requesting a refund or credit for the period from June to December. Your help with this matter is greatly appreciated.