Chase Customer Service Issues

Every week when I receive my payroll check, there is a 10-day hold placed on it. Recently, when I visited the Liberty branch to cash my check and requested $[redacted] with $[redacted] cash back, I was only given $[redacted] after depositing the check. Despite this, the next day, I was informed that my funds were available after contacting them to release the hold. Then, I found out that the check my boss gave me was not signed, leading to a return check fee, overdrawing my account by $[redacted]. After I deposited the signed check, it was still on hold, causing further financial issues. I was assured it cleared, but it clearly did not. I demand a refund of all fees and an end to these holds on my payroll checks. If this issue persists with next week's check, I will be closing my account and taking my business elsewhere.

My debit card is linked to my Cash App account, and I typically monitor my Chase account to ensure all my funds are intact. Upon checking, I noticed three unauthorized transactions: one for $10 and two for $5 each. It seems my card was used without my knowledge by an individual named Julien, whom I do not recognize. This situation is alarming as I haven't shared my password or used my Cash App frequently, indicating that someone else made these transactions. I am seeking a refund for these unauthorized charges.

I am Antonio, a prior customer of Chase Manhattan with account number ending in [redacted]. During the T-Mobile data breach and the peak of the pandemic, I faced financial struggles with my unemployment payments of $[redacted] per month. Four consecutive payments were delayed, and when they finally arrived, I discovered over $1,[redacted] missing from my account. Despite being a victim, Chase, Chime, Capital One, Reflex, and Card.com have not resolved the issue, leading me to believe they might be involved. I am left unable to support my family, with minimal part-time work. I refuse to resort to illegal activities and seek help in holding these institutions accountable for the stolen funds. FDIC insurance seems meaningless in this situation.

I deposited a check at a Chase branch on Saturday morning and encountered a hold. I was instructed to contact the hold department, where I waited on hold for four hours. Upon speaking with a representative, I was informed that the check would be released within an hour. However, when I called back later as instructed, I endured another two-hour wait before being disconnected at closing time. As a single mom of four facing eviction, this situation has added stress to my plate.

I am currently experiencing difficulty accessing my checking account records and transactions. Upon entering what I believe to be the correct username and password on the Chase website, I receive a message stating that the website does not recognize my computer, without specifying if the login credentials are incorrect. Despite multiple attempts, I am unable to view my account information. Interestingly, my son manages our financial matters and accesses the account regularly from Charlotte, North Carolina without any issues. I am based in Fort Worth, Texas and could use some assistance resolving this issue. Would it be possible for a bank technician to contact me via phone to assist me further? Thank you for your prompt attention to this matter. Best, A. Barr

I placed an order with Wayfair Professional on Friday, May 6th over the phone for around $[redacted]. I applied a 10% off coupon code and was expecting two confirmation emails, one with the discount applied. However, I never received the discounted confirmation. Despite informing an agent the next day about the issue, the discount wasn't reflected. On May 8th, I contacted them again but was told to wait until Monday for a callback regarding the discount. Strangely, on Mother's Day, I was notified that two items had been delivered when my security camera showed no activity. Wayfair claimed FedEx might have falsely reported the delivery. I reached out to FedEx and Wayfair, but the problem persisted. Several items arrived damaged or incorrect, and I faced challenges with returns as my case was assigned to an "executive resolution team." Despite promises of free returns, communication stopped abruptly. Recently, a team member named Ryan V accused me of fabricating delivery issues and being aware that the discount applied to only one item. He also insisted I cover return costs for damaged items. This situation is frustrating, especially considering the rudeness encountered. I paid for the order using my Chase Sapphire Reserve card.

Dear Community, I am reaching out regarding a troubling situation that has affected my family and me after closing on our home loan back in [redacted]. I am seeking clarity and resolution from the organization involved. Specifically, I request the repayment of my home mortgage to Midland Mortgage starting June 1, [redacted]. I am eager to receive a clear plan of action and details of your intentions towards me and my properties, including any connections to individuals named Scott A.S., Jody L.M.S., Morgan N.S., and Madison S.S. residing at [redacted] Ports O Call Drive, Plano, Texas 75[redacted]. I urge those responsible to address this situation promptly and provide a written apology to my family. The healing process and necessary actions should have started 20 years ago. Please reach out to me at [redacted]. Thank you for your cooperation. Best regards, Jody Lynett Mayes Sanders

I have noticed an unfamiliar autopay charge of $35.00 from Niagara's Choice CFU on our checking account debit card linked to our local credit union, Chase Bank, dated 05/26. We are not currently account holders at Chase Bank, although we might have had an account with them before. I vaguely remember having a credit account with them in the past, and this charge could possibly be an annual membership fee for that credit account which we no longer actively use. I have been unsuccessful in reaching a customer service representative at Chase to clarify this charge. Any assistance would be greatly appreciated. Thank you. -Kathy and Jerry Jones

I was in search of a loan when a man named Charlie from a loan company told me I was approved. After providing my account details, he deposited a check without my consent. Following up with the bank, they mentioned keeping my account open for a few more days for my direct deposit. I was supposed to receive a loan from Check City, but the funds haven't been accessible. I need my SSI payment urgently and feel frustrated by the situation as I was assured I could access my funds today. This experience has left me hungry, and I want this matter resolved promptly.

I was recently logged out of my Chase account due to suspicious activity, even though I provided two forms of ID - an expired ID, military papers, and my birth certificate. They refused to accept them and are now holding my funds, which has caused me to be evicted. Chase was supposed to close my account 20 days ago, but they failed to do so. Now I am completely locked out and unable to access my VA check that was direct deposited. I am unable to renew my ID due to financial constraints. The situation is frustrating as Chase won't even close my account and mail me a check without a valid ID. This has resulted in me being homeless and without any funds.

Good morning, I must apologize for using this email address to reach you, as I couldn't locate the right contact to address the issue. My name is Tariq Mohammed from Doha, Qatar, representing MAYSAH STORES LLC. A customer of yours, Palletfly.com, who banks with CHASE Bank, supposedly sent an international wire transfer of $[redacted].50 to my account on May 27, [redacted]. Unfortunately, I have not received the funds after 9 business days. The Transaction number is [redacted] with Reference Number [redacted]ES. Could you please verify if the transfer was indeed made? My bank requires a SWIFT Copy to track the Transaction, which Palletfly.com mentioned is not provided by CHASE Bank. Your assistance in this matter is crucial to me. I have tried contacting Palletfly.com without success. Kindly assist. You can reach me at [redacted] I apologize for resorting to email, as phone calls have gone unanswered, and I couldn't find other means of contact. Awaiting a positive response. Best regards, Tariq Mohammed Mobile: [redacted][redacted] The message and attached CHASE Bank receipt from Palletfly.com, while helpful, are insufficient for my bank's tracking purposes. They specifically require a SWIFT copy. - Transaction number: [redacted] - Wire to: MAYSAH STORES LLC (...[redacted]) - ABA/SWIFT number: BRWAQAQAXXX - Bank name: Dukhan Bank - Wire from: PLAT BUS CHECKING (...[redacted]) - Wire amount: $[redacted].50 - Exchange rate applied: 1 - Debited amount: $[redacted].50 USD

Hello, I apologize for using this email address, but I couldn't locate the correct one to address my concern. I am Tariq Mohammed (MAYSAH STORES LLC) from Doha, Qatar. A customer of yours (CHASE Bank), Palletfly.com, owes me $[redacted].5 and states that they sent it via International Wire Transfer from their CHASE Bank account to mine on May 27, [redacted]. However, I have not received it after 6 working days. The Transaction number is: [redacted] and Reference Number: [redacted]ES. Could you please verify if the transfer was executed? My bank requires a SWIFT Copy for tracking, but Palletfly.com claims that CHASE Bank does not provide it. This amount is crucial to me, and I am seeking your assistance. I have contacted Palletfly.com, but they are unable to provide the necessary SWIFT copy. Your prompt response would be greatly appreciated. You can reach me at [redacted] Thank you for your attention. Best Regards, Tariq Mohammed Mobile [redacted][redacted].

I urgently need assistance. My name is Tammy T. and you can reach me at [redacted]. My father, Walter Leon T., who has vascular dementia, is now in assisted living under the guardianship of my nephew. However, the address hasn't been updated, causing me distress. My brother, Tim T., and nephew, Cody T., are making it difficult for me to see my father. I've even been informed about accounts in my name that I never had. I have been the victim of identity theft multiple times recently, leading to frequent phone number changes. I feel trapped and isolated. Please, I need someone to assist me with this situation promptly.

I am looking to make a payment for my Chase Amazon credit card balance. Usually, by this time of the month, I receive a bill with all the necessary information and an envelope to send a check by mail. However, this month, I haven't received my bill yet. I have tried calling multiple times using the provided numbers, but I have a weak phone signal at home where I keep my information. Despite not being very technically savvy, I am determined to solve this issue. I am struggling with finding a solution not just for this month but for the future as well. When I spoke with my Chase bank representative before, the information given to me was quite complex and frustrating. It seems that having both the Chase and Amazon credit cards has complicated things further, as they are not linked. I usually prefer receiving physical bills by mail, but this month is an exception. I would appreciate some guidance on how to easily transfer funds from my regular Chase account to my Amazon Chase account. Thank you, W. Jay Mortensen.

I am currently locked out of my account due to suspicious activity. I recently deposited a $26,[redacted] check into my checking account, which took some time to clear. After about a week, I was able to access my funds and made some purchases and withdrawals. However, my account was subsequently frozen. When I called customer service for assistance, they asked to verify my identity using a phone number that I could not provide due to using a temporary replacement phone. Despite trying multiple alternate numbers, none of them were accepted for verification. I have encountered issues since opening the account, and it seems the only solution is to visit a branch, which is not possible over the weekend. Can someone clarify the requirements for a valid phone number for verification purposes? Thank you for addressing this matter. - L.K. Smith, ending in [redacted].

I bought a thermostat from my utility company at a great discount. They provided me with a 60-day window to install it and join their summer maintenance plan. Unfortunately, when I tried to install it on the 49th day, I discovered it wasn't compatible, despite checking on their website. When I attempted to return it, they informed me that returns were not accepted after 30 days and I would be stuck with the item. Nowhere in their store or on the order confirmation was the 30-day return policy mentioned. It's frustrating because they offer a 60-day installation window. Despite explaining this to customer service, they insisted on not accepting the return.

Hello, I recently encountered some security issues and have already requested a new card. Additionally, I am concerned about a recent check I sent to 'Chase Card Services' which may have been affected by these security problems. I sent the payment last week before these issues arose and I have since closed my previous checking account as a precaution. I kindly request that a note be placed on my account to ensure that the check is voided when it arrives at the payment center. I anticipate having "good" checks from my new account ready in a week, and I will make sure to send the payment promptly before the due date. My previous credit account ended in [redacted] under the name Anthony Weidner. Thank you for your assistance.

I recently applied for a Chase Sapphire card and was approved. However, I intended to apply for the Chase Preferred card, which better fits my needs. Since I have not yet received the Sapphire card, I don't have a reference or account number. I subsequently applied for the Chase Preferred card, but was denied. Is there a way to correct this situation?

I recently opened a Chase account for direct deposit. I didn't realize how crucial it is to have a checking account. I have $[redacted].00 in my account and needed to pay rent, so I decided to use Zelle. Unfortunately, my landlord didn't have Zelle and had trouble signing up. I then discovered another owner who has Zelle set up. I canceled the first transaction and sent the rent to the owner with Zelle. However, this action unexpectedly locked me out of my account. I followed the steps to unlock it, providing my social security number and account number as requested. Despite completing the steps, I remained locked out. I called the provided number for assistance, only to be informed that their system was down. The whole situation has left me frustrated as everything seemed correct and this issue should not have occurred.

My roommate is currently in prison, and after his Renters Relief check was mailed here, I notified him about it. He instructed our other roommate to endorse the check and deposit it into his account, which was done through an ATM. However, US Bank sent a substitute check saying they don't accept third-party checks. After discussing with the incarcerated roommate, the only legal option seems to be getting a Power of Attorney (POA) notarized to cash the check on his behalf. Chase Bank issued the check, and neither of us has an account there. What steps do we need to take to comply with your procedures? Do you provide POA forms? Please let me know.