Chase Customer Service Issues

I made a payment to my Citibank account on January 1, [redacted]. I was informed that it was applied to the December cycle, not January. Despite contacting 13 customer service representatives, none could assist me. I am currently only able to work two hours a week due to COVID-19 and cannot afford the $72.42 payment. I am planning to send a letter to the corporate office as I have always paid on time and my credit score suffered due to the misunderstanding. Citibank should not view me as a risk. It was frustrating to speak with multiple representatives who each offered different explanations but no solutions. I spent hours on the phone on March 3rd, and even after work, I was not able to get a resolution. I just want my Citibank account to remain in good standing as it has always been. I was unaware of the cycle payment process until now. Thank you for your attention to this matter. - B. H.

I am a 92-year-old who lost my wallet with my checkbook in it. I tried to call 1-[redacted] to report my loss, but my phone was also missing from my purse, so I noticed my wallet was gone too. I had just withdrawn $4,[redacted] from Chase Bank, and the teller put it in an envelope for me. After leaving the bank, I used my credit card at two grocery stores before heading straight home. It wasn't until I looked for my phone that I realized both were missing. I asked my son to check the stores, but nothing was found. I'm unsure about some questions asked when calling the service number. Should I wait until Monday to report this, or what should I do next?

I recently received an ATM card for my savings account that I ordered through a teller at the branch. However, upon trying to use the ATM, I realized I never received a PIN or had the chance to create one. Adding to this issue, I lost my phone three days ago and had to purchase a new one with a new number to get a better deal. Unfortunately, this means I can't access my Google or email accounts, as well as my verification emails. Consequently, I'm locked out of all my accounts and cannot check my balances or access my account numbers. What should I do in this situation?

Hello, I'm Marc Ullman. On April 14, [redacted], I received 2 emails allegedly from "CHASE" with the details below: From: [redacted] Confirmation #'s: [redacted] and [redacted] Keybank Protection Services Dear Keybank customer, thank you for your credit card payment. There were 2 charges at Walmart for $[redacted].00 and $[redacted].00. They asked if I recognized these transactions, the 1st confirmation declined, and the 2nd was approved. They mentioned that I would not be charged unless I try again if I answer YES. If not, they'll block my card and I would need to fill out paperwork to protect my account. I identified this as a fraud attempt but wanted to share this important information.

I recently opened a new Chase account in January [redacted], but I never received the credit card. Unexpectedly, I started receiving statements with charges for Amazon services like Prime Video, Kindle, and Amazon Music, which were all already linked to my Visa card. The Chase card began billing the same charges as my Visa, even though I hadn't used the new account knowingly. I got charged late fees despite trying to resolve the situation last weekend and speaking to customer service. I asked for my account to be closed over the phone, but it wasn't done properly. I've been facing double charges on my Amazon and Chase accounts, accumulating fees while my new account remains open. I need to sort out this issue promptly to avoid further penalties and maintain my good credit score. I've tried to resolve this through Get Human and customer service, but the problem persists. I want to close my Chase account and address the duplicate charges efficiently. Thank you, Linda S. Painter.

Firstly, I noticed that your website advertises 24/7 customer service contact, but I couldn't find any available. Additionally, when my account balance went below $1,[redacted], I was unable to access cash until the bank opened. In contrast, my previous bank, such as Wells Fargo, would allow me to call and verify my identity to lift ATM withdrawal limits. I am disappointed that your bank does not offer this service. It feels restrictive if I cannot access my own money freely. I hope this feedback is helpful for improving your services. Thank you for listening.

My name is Rory Barrow De Ojeda. I worked 30 consecutive days at my new job. Finally, on the 16th, I received my payment in the form of a cashier's check from my company. I deposited it using the Chase mobile banking app, but there were no funds available that day. Seeking clarification, I visited a Chase branch where I was informed that the money would be available around 12:30 AM the next day. However, upon checking the Chase app on the following day, it now shows that my check will be on hold until the 26th of this month. With only $.10 in my account, Chase has put a hold on the entire amount, leaving me without money for gas to commute to work, buy food, or pay my bills. Your employee had assured me that the funds would be available today, but now it's delayed until the 26th. This situation has created a financial crisis for me, and I urgently require assistance to resolve this issue. Kindly contact me at [redacted] to address this matter promptly.

I recently opened a Chase checking account and deposited a Maryland State check into it. About 3 days ago, I received my Chase debit card and tried to activate it. I got a notification through the mobile app saying my account was restricted. I contacted Chase customer service, and a representative explained that the restriction was due to an attempted transfer I made after depositing the check. I was advised to wait until the 20th when the check clears and then call back to unlock my account. Yesterday, I called to unlock my account and verify that the deposit had cleared. Unfortunately, after being on hold for 2 hours, the representative hung up on me. I urgently need access to my funds, as my entire tax refund is currently frozen in my account. Please assist me in unlocking my account.

I am currently in Mexico near Puerto Vallarta and unfortunately battling Coronavirus, unable to travel. I am facing difficulties accessing my recovery email after my laptop crashed, hence the need to create a new email account at [redacted] My mailing address remains the same at [redacted] B St, #[redacted], with my Chase Bank account located at 30th and University, San Diego. My birthday is on 8-5-47, and my SS number is [redacted]. Around May 11th, I received a balance email from Chase showing approximately $[redacted]. However, after my laptop issue, I am unable to make payments for debts, particularly storage fees in San Diego. I seek guidance on how to link my new email with Chase and arrange billing with individuals in the US. As an additional identity validation, my recent customer service interaction involved receiving a new card at [redacted] Carmen Serdan, Bucerias.

I recently discovered an intriguing financial strategy involving the J.P. Morgan Palladium Card and 144A bonds. A 144A bond is a type of private debt security exclusively traded among qualified institutional buyers and requiring a substantial net worth threshold. These bonds are not registered with the SEC. By leveraging a $10 million credit line from the card, one could potentially invest in $[redacted] million worth of stabilized real estate or other ventures like construction, hotels, energy, and more. The profits earned from these investments could be shared, with investors receiving 60% monthly until they decide to sell, usually within 2 years of the 10-year bond. The strategy includes a grace period for payments and starting with a smaller unit number to gain experience before expanding to a larger portfolio of up to 15,[redacted] units. The process involves careful property management and selecting the right managers for success.

While browsing Facebook, I came across an ad for a pool priced at $89.99 and decided to order it. The next day, I saw negative comments about the vendor being a scam. I tried to cancel but the vendor said they were processing it. I have email proof of this interaction. I disputed the charge with Chase, who initially provided a temporary credit but then reversed it due to a fake tracking number from the vendor. I verified with the postal supervisor that the tracking number was not legitimate as it led to a different address. Despite meeting with Scott Levinson at the bank and providing all evidence, the bank sided with the vendor and did not return my money. I am frustrated and disappointed with this situation that began on May 6th, [redacted], and resulted in the bank keeping my $89.99 on June 7th, [redacted].

I am experiencing difficulty accessing my Chase account online using various browsers. When I try to login, I receive an error message directing me to try again later. The URL provided during the error refers to an enrollment page. I have attempted to login through the Chase mobile app, but a message instructs me to first accept the Online Service Agreement on the website. Despite my efforts, I have been unable to reach customer service due to call disconnections and lack of alternative support methods. Because of this ongoing issue for over a month, I am unable to resolve the login problem.

I noticed unauthorized charges on my account that I did not make. On two occasions, I misplaced my card but found it later, once in a spot I had just checked. Lately, a friend who frequents my place has accounts at places where my card was used, like a scooter company. There were messages inviting us to scooter, transactions at the same company, and even a video of them using a scooter. I overheard them checking their account balance before leaving that day, which showed $0. I suspect they're using my card for small amounts at local spots, hoping I wouldn't notice. I aim to review my last six months' charges to identify and refute any fraudulent ones. This person seems to discourage me from closing my account, suggesting they know more than they let on.

I opened an online Chase account on 06/17/[redacted]. I received a PPP loan for $24,[redacted]. Whenever I tried to use my card, Chase kept freezing it, leading me to call them multiple times. I had to answer various history-related questions each time they unlocked it, which happened 2 to 3 times. After another freeze when I couldn't recall my son's birthday immediately, my account got suspended. I tried visiting a branch, but no appointments were available until 07/14/[redacted], and they couldn't assist without one. I attempted a walk-in at another Chase branch, showing ID and a utility bill for verification. Despite a 45-minute wait and attempts to resolve the issue over the phone, I was informed I needed to open a new account, which wasn't possible on-site. Since I was told my money would be sent by check if I didn't create a new account within 10 days, I updated my address with the teller but still prefer my old account to be unlocked. Any assistance is appreciated.

Dear Sirs, I have made multiple calls regarding a fraudulent money transfer on my account, but each call got disconnected. I have been hospitalized since January 28, [redacted], due to COVID-19 and have been unable to receive any mail during this time. Despite always paying double the minimum due, I discovered an unauthorized funds transfer on my account in [redacted], which I never made. The Fraud Department assured me that they would handle the issue, but now I am unable to reach anyone for assistance. Currently, I am in a rehab hospital due to my health condition, including kidney failure. I urgently need the unauthorized funds transfer removed from my account so that I can settle the charges, except for those to APPLE. COM, which I deny. I am willing to resolve this matter, but if necessary, I will involve my lawyer as this situation feels like robbery. Kindly reach out to me at [redacted] or [redacted] at your earliest convenience to address this issue promptly. Sincerely, Dennis L.

I'm trying to reach Chase Fraud Operations regarding a letter I received about my Amazon Prime Visa Signature account application. The letter instructs me to call 1-[redacted] to verify my identity. However, the wait times to speak with a customer support specialist are incredibly long. Despite waiting for 2 hours, I was unable to connect with anyone. The letter, dated June 30, [redacted], states that I must verify my identity within 14 days, or my application will not be considered. It is urgent that I speak with a representative before the 14-day deadline passes.

I need to contact Chase Fraud Operations due to a letter I received concerning my Amazon Prime Visa Signature account application. The letter instructs me to call 1-[redacted] to verify my identity. However, the wait times are excessively long, with no response after a 2-hour wait. I'm concerned about verifying my identity within the 14-day deadline mentioned in the letter, issued on June 30, [redacted]. It's vital to reach a customer support specialist promptly to meet this requirement before my application is no longer considered.

I recently applied for the Chase Sapphire credit card, but unfortunately, I received a letter stating that I was declined due to suspicion of fraud. I attempted to contact them using the provided phone number, but after being on hold for 2 hours and then getting disconnected once I reached someone, I tried again. Another 2 hours on hold passed, and I had to give up as I couldn't continue waiting. What should my next steps be in this situation?

I recently opened a new checking account and deposited three checks. One check was successfully verified by the bank, but the other two checks cleared, albeit with a discrepancy in the business information. Due to the mismatch between the phone number and address on the checks, my account is being closed. In order to retrieve the funds, I've been informed that the issuing company must request a stop payment, with Chase refunding the money to the originating TD account for the checks to be reissued. I've struggled with numerous phone calls and secure messages, feeling frustrated by the lack of assistance provided by Chase. The customer support has been unhelpful and unyielding, with little room for escalation, endangering both my financial situation and a valuable client relationship. I worry about the repercussions of this ordeal impacting my credibility with the client, despite it being beyond my control. I've also noticed similar complaints about Chase online, making me skeptical about a prompt resolution.

I submitted a dispute claim several months ago regarding a charge for an item I never received. Despite the product being held up at customs and not delivered as confirmed in the received letter, Chase has deemed the charge valid. I have been a loyal customer for decades and find it unjust that I am being held responsible for an undelivered item from a company in ESTONIA. I am frustrated that Chase is not considering my side of the story and insists on charging me for something I never received. Despite numerous attempts to call from PANAMA, I have faced long hold times and disconnections. This situation is draining, and I am considering cancelling my credit card if this issue is not resolved. I have always maintained a perfect credit score, a substantial credit limit, and have never missed a payment in 30 years. I urge for a fair resolution to this dispute to retain my loyalty as a customer. Thank you for your assistance. - M.N.