British Airways Customer Service Issues

Dear British Airways, I am requesting a refund for four flights that were cancelled in April. I have been waiting for three months, and the service I have received has been subpar. Despite being a Gold Member, I am disappointed that I am still chasing this refund. The flights in question were booked with BA as a codeshare partner with Logan Air for a flight from Isle of Man to Heathrow on April 16th. We had a connecting flight to Dubai on April 17th, requiring us to travel that day. However, the flight was cancelled, as confirmed by the email notification we received. I have attempted to claim a refund through the BA website three times, only to be told I am not entitled to one. Customer service representatives insist that I have flown on the cancelled flight, which is not the case. After numerous frustrating interactions with call centers and online forms, I reached out to Owen McKight, who agreed that a refund should be issued. I have verified with Logan Air that the bookings are now open as they were initially cancelled. As a Gold Member, I expect better service from BA. I urge you to process the refund promptly and offer an apology for the inconvenience caused over the past three months. Sincerely, Sally Aston BA Member: [redacted]06

Due to unexpected travel changes, I need to cancel a last-minute flight. I've already checked in, but I can't reach British Airlines while in transit. Unfortunately, they don't have an email for contact, which would be ideal due to my current situation. I also can't make a phone call at this time to discuss the cancellation. I hope to receive a credit for the flight value on my British Airways account.

Dear Sirs, On July 14, [redacted], I traveled with your company from JMK to LCY. Due to my age, I requested wheelchair assistance to board the plane. However, after being taken to the plane with my carry-on, the staff forgot to bring my bag on board. I assumed it was in the plane but later found out it was missing upon arrival. I reported the missing carry-on to the lost luggage desk and left my contact information. Despite not receiving any updates, I learned from my travel agent that the bag was at the airport police station in Mykonos. Unfortunately, I cannot retrieve it personally due to my age. I kindly request that the Mykonos BA office arrange to collect my carry-on and send it to London BA. Your assistance in resolving this matter would be greatly appreciated. Thank you, K. Konstantinos

Dear Customer Service Team, I am reaching out regarding a delayed or cancelled British Airways flight. I am requesting compensation under EC Regulation [redacted]/[redacted] for the mentioned flight. The information is as follows: Booking Reference: OPEZ5E Passport Number: [redacted]19 Existing Complaint Reference: Flight Number: BA1338 Departure Airport: London Heathrow Airport, LHR Scheduled Departure Time: June 10, [redacted], 8:55 PM Arrival Airport: Newcastle Airport, NCL Number of Passengers: 1 Names of other passengers: I am requesting the fixed compensation outlined in EC [redacted]/[redacted] based on the provided details. Additionally, I was told a meal would be provided at the hotel but had to pay for it myself. I anticipate a comprehensive response to this inquiry within 14 days. If a satisfactory resolution is not reached, I am prepared to escalate my complaint further, potentially through legal means. Sincerely, [Initials]

Dear Customer Service Team, I am contacting you regarding a delayed/canceled British Airways flight and would like to request compensation in line with EC Regulation [redacted]/[redacted]. The flight details are as follows: Booking Reference: TC4VNW Passport Number: [redacted]77 Complaint Reference: [redacted]1 Flight Number: BA2871 Departure Airport: Ibiza Airport (IBZ) Scheduled Departure Time: 10/07/[redacted] at 1:10 PM Arrival Airport: London Gatwick Airport (LGW) Number of Passengers: 1 I am seeking the fixed compensation outlined in EC [redacted]/[redacted] for the cancellation of BA2871 due to staffing issues. The flight disruption resulted in missed connections and a significant delay in reaching the destination. I anticipate a response within 14 days. Failure to address this matter adequately may prompt further action on my part. Best Regards, Ms. C. Ashton Address: 6 Lombardy House, Governors Walk, PO3 6LU Phone: [redacted]1

Dear Sir, I would like to inform you that my daughter, who will be studying in the UK, and I mistakenly booked tickets on a direct British Airways flight from Bangalore to London Heathrow for the 23rd of August [redacted]. Unfortunately, her visa is stamped for the 25th of August [redacted]. We are now in a situation where rebooking for the 26th of August [redacted] has become very expensive, and we are finding it challenging to afford the additional cost. We kindly request your assistance in rescheduling the flight to a later date or canceling it with minimal fees. Your help in this matter would be greatly appreciated. Thank you.

Subject: Refund Request for Disrupted Flight Experience Dear British Airways Customer Support, I am Mike Bradshaw, writing to address a recent unfortunate experience with British Airways. I am seeking a refund for one leg of my disrupted round-trip flight due to unforeseen circumstances that led to significant delays and additional expenses. On 7/24, I encountered challenges with my flight PXKN5K from London to JER, resulting in missed connections and the need to purchase a new flight (WEK6IR) at my own expense. Despite efforts to navigate airport procedures promptly, I faced confusion and contradictory instructions, leading to missed flights and additional costs amounting to $[redacted]. I believe the misinformation provided by British Airways staff contributed to these complications, leaving me in a challenging situation beyond my control. I respectfully request a refund for one leg of the round-trip journey to alleviate the financial burden incurred. Please find my contact details below for reference: Name: Mike Bradshaw Email: [redacted] Phone: [redacted] I trust in British Airways' reputation for excellent service and hope for a swift and fair resolution to this matter. I appreciate your attention and look forward to your response. Thank you for your understanding. Sincerely, Mike Bradshaw

I need assistance with my missing luggage. My file reference is ATHBA21488, and the tag number is BA [redacted]. I flew on BA [redacted] to Athens on 17 July [redacted], but my luggage did not arrive. I reported the issue, and I was told it would be sent to East Midlands Airport on BA [redacted] on 29 July. However, I have not received any updates about my luggage's arrival at East Midlands Airport. I emailed [redacted], but I have not received a response yet. I am Mr. Keiron Flint, and I would like advice on what steps to take next regarding my missing luggage.

I am seeking help to claim compensation for a significant delay and lost luggage on my recent trip. On May 26, [redacted], I flew from Riyadh to Dublin via London with British Airways on flights BA0262 and BA5951. My intended arrival time in Dublin was 09:00, but I arrived at 14:30 due to a delay on the first leg. The delay, exceeding 5 hours, was worsened by poor customer service and inadequate communication by staff. In London, I missed my connecting flight despite a swift terminal change, facing issues shared by other Riyadh passengers heading to Ireland. This resulted in a frustrating wait and denial of lounge access before being rebooked on a later flight. Upon reaching Dublin, my luggage was missing due to issues with Swissport, further complicating matters. I believe I am owed compensation under EU regulation EC261/[redacted] for these disruptions. My information is: Full Name: M.J. Conneely Flight Numbers: BA0262 and BA5951 Scheduled Arrival: 09:00 Actual Arrival: approx. 14:30 Date: May 26, [redacted] Cause of Delay: Unknown, likely related to the initial flight disruption.

I had a carry-on bag that I was asked to check at security at LHR between 2 flights. Unfortunately, the bag did not arrive in Malaga. When I went to the airport today along with other affected passengers expecting the bags to be there, mine was missing. After checking my file number, it shows my bag is pending confirmation. However, when I clicked on the bag tracking hyperlink, it displayed a different last name, a wrong date of flight, and a destination to Seattle, which is incorrect. When I inquired at the airport, the Iberia baggage staff mentioned they are unaware of the issue with the BA system and could not assist beyond knowing the bag was supposed to be on today's flight.

Hello, I am writing this email with extreme disappointment regarding British Airways. Initially, we booked our flights with reassurance that we would fly on the intended days, but a rescheduled return flight back home was not part of our plans. We discovered the change randomly on the British Airways app, causing confusion and leading to numerous calls in an attempt to reach a representative. We were informed that we were booked on the nearest available flight, resulting in an additional two days' stay in London before our return to Kuwait. This situation was unacceptable as we had to prepare for another flight from Kuwait on the 2nd of August. Therefore, we had to book new tickets with Turkish Airlines, incurring unexpected and costly expenses. This ordeal not only caused emotional distress and physical exhaustion but also disrupted our travel plans. Despite requesting a refund, we have yet to receive any confirmation. The new tickets we booked were significantly more expensive than our original round-trip flights with British Airways. It was challenging to deal with the transit stop in Turkey, further adding to the stress and exhaustion for all travelers. Thank you.

I am writing to request a formal response from BA regarding my complaint lodged on 26/6/[redacted] with reference number [redacted]5. My flight was delayed and my baggage did not arrive for almost a week. Despite reaching out to BA customer service via email multiple times, I have not received a satisfactory response even after a month has passed. As per The Montreal Convention, airlines are obligated to compensate travelers for the cost of essential items purchased due to baggage delays, up to a maximum of 1,[redacted] SDR. Since my baggage was delayed for 6 days, I had to purchase necessary items in Hong Kong, and it is BA's responsibility to reimburse me for these expenses. The lack of a formal reply after such a long wait is completely unacceptable.

On July 20th, my flight from Düsseldorf to London City was canceled due to technical issues right before departure. I was rebooked on a replacement flight to London Heathrow nine hours later. Unfortunately, this flight was also delayed, causing me to arrive at my destination in Great Britain close to midnight. I attempted to fill out the compensation form online, but the system would not accept the flight number of my replacement flight (BA [redacted]) for some reason. I am seeking compensation for the entire day lost, as well as reimbursement for food and drink expenses I incurred during the 9-10 hour wait at Düsseldorf airport. I am looking for a solution to this inconvenience. Best regards, F.H.

I am having trouble reporting my missing baggage using BA's online tools. The Booking Reference is WNLBHY and the Baggage Reference is BA414663, which are accurate, but the system cannot locate them. While on a three-stage trip to Samoa, my bag was not loaded at LHR and has not arrived in Samoa 24 hours later. I urgently need to report the loss to obtain a reference number for tracking the bag, as it contains canoe paddles crucial for my participation in the World Championships in Samoa. Your assistance in resolving this matter promptly would be greatly appreciated. Thank you. Tim Smith

On the 8th of August, my wife and I, along with other passengers, were on flight BA [redacted] to Oslo scheduled for departure at [redacted]. Shortly after boarding, it was announced that due to three missing pieces of luggage, our departure would be delayed. Upon arrival in Oslo, only a fraction of the luggage was unloaded, leaving many passengers, including us, without our belongings. A total of 27 pieces of luggage, including ours, were left behind at Heathrow. The situation worsened when the baggage conveyor stopped, compounding our frustration. Despite the distressing ordeal, the ground representatives offered no explanation or apology, merely suggesting to "google" how to contact BA. As a couple in our late fifties and sixties, we embarked on a romantic second honeymoon in Hemesdal, packed with outdoor and culinary experiences. Unfortunately, our missing suitcases contained not only our evening wear and outdoor gear but most importantly, my wife's essential prescription medications. This severe mishap has disrupted and saddened us deeply. It is disheartening to witness such incompetence and negligence. Our meticulously planned trip has been reduced to chaos as we struggle to cope without our belongings, coordinate emergency medication arrangements, and find replacement clothing and equipment in a foreign country. The latest update indicates that our luggage will not be returned until shortly before our departure back to the UK, leaving us in distress. In addition to the immediate need for reimbursement for all replacements, we are rightfully demanding a full refund on our flights and compensation for hotel expenses. This goes beyond any legal disclaimers on your website; it is about basic human decency and accountability. What was meant to be a dream holiday has turned into a logistical nightmare, far from the relaxing vacation we anticipated.

Subject: Assistance Needed with Refund Discrepancy Dear British Airways Customer Service, I hope this message finds you well. I am writing to address an issue I encountered with a recent refund process. I had to cancel a flight due to unforeseen family circumstances, and while I received a partial refund, there appears to be a discrepancy in the total amount refunded. On December 24, [redacted], I purchased 2 tickets totaling [redacted].12 euros. Despite receiving an email confirming a refund of [redacted].40 euros, I only received a refund of [redacted].40 euros to my credit card. It seems there is a significant shortfall of [redacted] euros or potentially more, including taxes that may not have been refunded. I kindly request assistance in resolving this matter promptly. Could you please clarify the discrepancies and ensure that any outstanding refunds, including taxes, are processed accordingly? Thank you for your attention to this matter. Warm regards, A. van Poppelen

Subject: Experience at British Airways Holidays All Inclusive Resort Upon arrival at the hotel, we settled in before having breakfast and resting in our room. Later in the day, my son only swam in the shallow pool, avoiding submerging his head. In the evening, we had dinner at the main lobby (kitchen), where my son ate salad, pasta, and a piece of chicken. After returning to our room, my son woke up in the early hours with stomach pains and vomited multiple times the next day. Despite getting medication from a local pharmacy for food poisoning, his condition did not improve. We discovered on Wednesday that there was on-site medical staff, but it was too late. Eventually, we sought medical help at A&E and incurred expenses due to lack of travel insurance. Our holiday was marred by this unfortunate incident despite the kindness of some hotel staff. Communication about available medical assistance could have made a significant difference in our experience.

I booked my flights through the app, and every step of the process indicated they were premium economy. However, upon review, I discovered that the segment between Doh and Hkt with Qatar Airways is actually in economy class. Despite the booking showing premium economy consistently, Qatar Airways only offers economy, business, or first class. This discrepancy has left me feeling misled by BA. I have screenshots of all the booking pages confirming this. Please provide me with an email address where I can send the evidence. I would like to know if a full refund or a discounted rate for a business class upgrade is possible. Regards, A.C.

My name is Sukhmanpreet S. Reference No. 54B5IJ. I had a flight from New Delhi to Toronto on August 9, [redacted], booked through the "Cleartrip" website. There were layovers in London and Dublin. I was unaware of needing a transit visa for Dublin as it was not mentioned on the booking website. British Airways staff at New Delhi Airport denied check-in, promising a refund. I have not received any communication about the refund. Cleartrip advised me to contact British Airways, but I still have not received any update. Please process my refund promptly or I will consider taking legal action. Thank you.

Sehr geehrte Damen und Herren, Ich bin Mahsa Shekarriz und plane eine Reise nach Kanada Ende August. Ich beabsichtige, ein Flugticket mit British Airways zu erwerben. Mein Reisepass ist bis zum 24.01.[redacted] gültig, jedoch habe ich eine Frage zu meiner Reisefähigkeit. Ich fliege von Hamburg nach London und dann weiter von London nach Montreal. Ist mein Reisepass an diesen Daten noch gültig? Ich freue mich auf Ihre Rückmeldung. Mit freundlichen Grüßen, Mahsa Shekarriz