Boost Mobile Customer Service Issues

I made a purchase of an iPhone 12 on June 16th and have yet to receive it. Despite numerous attempts through phone calls and online chats, the issue remains unresolved. I've spent hours on the phone, with the latest call lasting 2 hours and 43 minutes, only to be told to wait another 72 hours after opening yet another ticket. The supervisors have not been helpful, with one even hanging up on me. I believe, considering the stress, inconvenience, and loyalty as a long-time customer, a resolution and compensation are in order. This situation is particularly pressing as my husband requires a phone due to health issues.

I purchased a Reboost card for $50 from Dollar General on June 1. After inputting the pin, my phone did not activate as expected. I was informed that tech support was unavailable. After two days of trying, I was told the card was invalid. The store manager and Boost are blaming each other, leaving me without a refund.

My fiancé has been a loyal Boost Mobile customer for over 15 years. With the recent changes to New Boost, he was mistakenly double-charged for the month of May. Despite receiving multiple ticket numbers from customer service, promising a resolution in 2 hours each time, it has been 2 months without any contact. We are seeking a credit for the double charge, preferably crediting his account for at least 2 months due to the ongoing inconvenience. His mobile number is [redacted]. He has encountered delays and misdirection, being told to visit a store to verify payment, adding to the frustration. The ticket numbers in question are [redacted], [redacted], and [redacted]. Kindly reach out to us to address this issue promptly.

I recently bought a phone from someone on Marketplace who claimed it was unlocked. However, when I tried to use it, it prompted for a sim unlock. My carrier mentioned that it's not GSM unlocked and advised me to contact the original provider. Initially, a customer service agent said to visit a boost location, but upon doing so, I was informed that they couldn't unlock it because the phone wasn't a year old yet. I paid $55 for this phone, already have a carrier, and never had a boost account. The representative insisted they couldn't assist without a registered account. I am aware that boost can unlock the phone, and that's what I anticipate. I believe the misinformation given by the rep has left me in a difficult situation, especially considering my health condition and the need for a functional phone with my children. I feel misled and stranded without a working phone, which is crucial for emergencies. This experience has made me hesitant about considering boost mobile's services, as I fear similar issues could arise.

I have made multiple attempts over several hours to have Customer Service unlock a Samsung Galaxy A20 that I bought outright from them in [redacted]. I want to gift it to a family member and have no outstanding bills. Despite no longer being a customer, they claim they can't locate my account and have never requested my IMEI number. Samsung assisted me with a reset, but Boost Mobile is not giving me the necessary code, will not transfer me to another department, and is not following their unlocking policy. This situation is causing financial strain as I own a phone I cannot use. I face a similar issue with another device as well. It's concerning that they are not being accountable for their actions or adhering to proper business practices.

Hello Team WhatsApp, I am writing to inform you that my WhatsApp number has been banned mistakenly. I have not breached any Terms of Service or engaged in any spam or scam activities. I have always prioritized the safety of WhatsApp users. I kindly request for the unbanning of my WhatsApp account with the number: +[redacted][redacted]. Thank you for your attention to this matter. Sincerely, Abdultawab Muhammad

I've been a customer at Boost Mobile for 7 years. I recently paid my monthly bill in full and then tried to port my number to a different carrier. However, after porting my number, Boost Mobile informed me that my payment was non-refundable and I lost my service. I felt frustrated as I had just put money on my phone for a month of service. Despite being a loyal customer for so many years, they were not willing to help me. Unfortunately, there are no longer any stores in my city where I can seek assistance, and the closest one is a 45-minute drive away.

I've been with Boost for 7 years. Recently, I had to port my number to another carrier but had already paid for a full month of service with Boost. Unfortunately, my paid service month was lost during the porting process to the new carrier, and Boost is not willing to refund me or activate service on my new phone. Throughout my 7 years with them, I have never received any promotions like a free month of service, and unfortunately, there is no longer a Boost store in town. I feel like this lack of assistance and appreciation for loyalty is unacceptable. As a result, I will not continue with their service and will discourage others from doing so as well.

I have one line of service and added a second line to port my number [redacted] from Consumer Cellular. Unfortunately, the porting didn't happen, and I've been paying for two lines for two months without using the second one. Customer service now says I can't port my number. I want to keep my existing number and continue with Boost, as I've already been paying for the service. I never even got to use the number provided, and it's frustrating to be without my known number. I need a solution urgently as I'll soon be without service but can be reached on [redacted], the other number on my Boost account.

I own a Samsung Galaxy S8 and am experiencing issues with receiving MMS messages. Despite having a functioning Wi-Fi connection, I have not been able to receive these messages since yesterday. I attempted various solutions to resolve the problem without success. Additionally, I tried using Google with only my mobile data connection and encountered issues. It appears that there may be a problem with the Boost Mobile network, although no outages have been reported. I am unsure of the next steps to take to address this issue.

I believe your customer service experience needs improvement. During my last call, the representative placed me on a long hold, then inquired if I was still on the line before abruptly hanging up. When attempting to call back, I discovered it was after business hours. I have contacted your company three times. Additionally, both of my phones, [redacted] and [redacted], are experiencing data issues despite being in the same location in my house, where they have worked flawlessly since [redacted]. The handling of the situation was rude, unprofessional, and discourteous. The first lady I spoke with inspected my data plan but found no issues and claimed there was nothing more to be done. When I requested a supervisor, she left me waiting for 45 minutes without inquiring about the satellite area to examine, standard protocol which I am aware of due to my experience with cell phones since [redacted] and using Boost since [redacted]. The management appears lacking, and it makes me question the efficiency of some staff members.

My APN settings seem to be causing issues. My phone is not receiving texts or calls, and everything loads slowly. I've tried resetting network settings, updating configurations, and ensuring no background apps are running. When I checked my Boost Mobile usage, I noticed my data plan untouched, but my hotspot data has been used up. With 15 days left in my cycle, 15 GB of hotspot data is gone while my plan's data remains unused. This discrepancy concerns me as I rarely use the hotspot. I believe the APN settings might be to blame. I need the APN settings verified to rectify this error. I expect the hotspot usage to stand, but I want access to my plan's data. I don't want to be prompted to purchase additional data when my original data allocation remains untouched. Please address these technical issues promptly. As a long-time customer, I am greatly disappointed by this situation.

I was with Boost Mobile for many years but switched to Spectrum in May. I didn't like the service and on August 11th, I found out that I could return to Boost Mobile for $25, but it was half off, so it was $12.50. I received a SIM card and they set me up for auto-pay. Now, they're saying they cannot activate my phone and are refunding my money. I'm confused and don't understand why they won't activate my phone. I would appreciate it if someone could contact me.

I was approved for the free government phone service and selected a hotspot with a free device. However, I have not received any communication from them. After numerous attempts to contact them, I finally spoke to a representative who couldn't provide any information and suggested visiting a store for assistance, despite living 4 hours away from the nearest one. Even after reaching out to the store, I still have not been able to resolve the issue, and now it appears that the offer has expired after two weeks. Living in a rural area with limited service options, I am in need of a portable hotspot. My experience with Boost has been disappointing, but I still hope to receive the hotspot and free device as approved.

I am curious about the sudden limit on the number of videos I can watch. Previously, I could watch up to 20 videos using the 2 points per video I earn by paying my bill. This change of only being allowed to watch 4-5 videos seems to impact my ability to lower my bill, especially as a senior. The extra points were beneficial, and limiting the discount affects the value. I used to receive around 20 points, which helped reduce my bill. By lowering what I can earn, it seems like a tactic to prevent me from winning more coins. It played a significant role in reducing my bill, and now the restrictions make it seem not worthwhile to continue. If this limitation continues without a clear explanation, I may consider switching companies. Please provide a direct answer without redirecting me, as I would appreciate understanding the reasoning behind this change.

As a long-time Boost customer, I recently purchased a phone online assuming a simple SIM transfer. However, my new upgraded 5G SIM turned out to be network locked, preventing it from registering on my new device. Despite multiple attempts with five agents and numerous chats, I still do not have my SIM card, network, PUK, PUC code, or PIN. I urgently require a properly functioning phone as I am currently in a hurricane-affected area. I believe I am entitled to receive my unlock code promptly. My name is Jacqueline F. My email address is [redacted], and you can reach me at [redacted]. My PIN is [redacted], and the new phone model is a Nokia G100.

I am currently abroad and was under the impression that I had until the end of September to activate or transfer my service. My signal is very weak, and when I attempt to activate the link, I receive an error code. I urgently require an extension on my service beyond the 5th of September as I will be stranded without any way to communicate. Being in a foreign country without cell service is quite daunting. I appreciate any assistance you can provide in this matter. Thank you for your support.

I am currently a Cricket customer but I am considering switching to Boost. I am interested in what you have to offer me if I decide to switch. I have been with Cricket for years but now only have 2 lines after having 4 phones. I am also an ACP member and will need a new phone. I may be able to keep one of my current phones depending on your offers. My funds are tight as I am a stay-at-home mom who has gone through domestic violence. I have a protective order in place and am struggling financially. I am interested in an iPhone as that is what we currently use. Thank you.

I am currently a Cricket customer and have been for many years. I am interested in exploring what options are available to me if I were to switch to Boost Mobile. I used to have four phones, but now I only have two. As an ACP member, I am considering getting a new phone, but due to financial constraints, I may need to keep the other phone. I have been a stay-at-home mom who has overcome domestic violence and obtained a protective order against my husband. Financially, I have been struggling. Could you please provide me with information on the options available, especially regarding purchasing an iPhone? Thank you.

I had signed up for auto-pay, and my account was charged the monthly fee three times in a row. I did not authorize auto-pay, and if by any chance I did, it was a mistake. My account should not be billed retroactively, affecting my ability to pay my bills promptly. My phone service was disconnected abruptly due to this issue. I should not be billed in advance on a contract based on my flexibility, not to be locked in. Being charged three consecutive times at a rate of $35 within a 20-minute automated call is unacceptable. I request a full refund of the excess charges and any retroactive transactions immediately returned to my account. I have no issue with the $35 fee for service renewal, but all unauthorized charges should be refunded promptly.