Boost Mobile Customer Service Issues

I am having trouble logging into my Boost Mobile account as I can't remember my password. I believe I'm not locked out, but I have tried multiple incorrect passwords. Unfortunately, I can't use the "forgot password" option as I no longer have access to the phone number linked to my email for the two-step verification process. My phone is broken, and the email address associated with it is [redacted]. This email requires phone verification, which I can't do without a working phone. Additionally, I'm unable to activate my new Boost Mobile phone after my previous provider's device broke. I'd like help with retrieving my account login credentials for Boost Mobile. My details are: [redacted] Jaymes Shaw 26 Cedar Drive Standish, Maine [redacted]

I have two accounts with your company. One is for my phone service, and the other is for my LinkZone mobile hotspot. I can't access my LinkZone account with the number [redacted]. None of the logins are working, neither the Boost one nor my Boost account. This is a real problem because I use my LinkZone for my contracting service, and one account pays me $[redacted] a month. I am about to lose this account, which means I will have to talk to my lawyer. It has been a month, and your customer service people have been unable to help.

On May 27th, I paid my phone bill but soon experienced slow internet speed, forcing me to buy extra data. The same issue occurred on June 1st, leading me to purchase more data. Despite this, my phone remained slow, prompting me to buy an additional $15 worth of data on June 3rd. Following multiple unhelpful calls due to system issues, including one on June 4th where I was disconnected while waiting for a supervisor for 30 minutes, I'm frustrated. I rely on my phone for communication and apps, and after paying my bill plus $35 for extra data, I'm still facing the same problems. As a long-time customer, I'm contemplating switching carriers due to the ongoing issues with Boost. I'm currently on hold again, hoping for a prompt resolution to this frustrating situation.

I switched to Boost on December 20th to take advantage of a promotion that promised a $[redacted] gift card if I stayed for 3 months. Since March, I've been trying to claim this promotion for both my and my son's separate accounts. Unfortunately, Boost customer service has repeatedly hung up on me. Tonight, Abe assured me he would escalate the issue to a manager, but then disconnected the call again. This situation is incredibly frustrating. I hope for a resolution soon. If not, my next step may involve reaching out to the news media to shed light on this false advertising and potential scam. I am also considering contacting the Better Business Bureau.

Hi there, my name's Amber L. I switched my phone number from MetroPCS by T-Mobile to Boost Mobile on May 31, [redacted], at 4 pm. I purchased a new phone and SIM card through the Boost Mobile website for the transfer. It's now June 6, [redacted], 3 pm, and my account status still shows "PENDING ACTIVATION." I've contacted customer service several times to inquire about the delay, and they keep saying they submitted another port request for my number. I would appreciate an update on the status and reasons for the delay in completing the number porting process. Thank you.

I recently upgraded my phone with Boost Mobile but kept the same SIM card and phone number. Despite no changes to my account, I have been receiving texts and emails about paying my bill by the 14th. After speaking to two Boost representatives, one suggested I reapply for the ACP, even though I haven't received any notifications about that. The second representative mentioned there might have been a moment where the ACP needed to transfer to the new phone but assured me that my ACP account is still active. However, I continue to receive reminders to pay by the 14th or risk losing service. As someone who is not disabled and lives alone, I can't afford to have my service cut off. I urgently need clarification on this issue to ensure my service remains active. Thank you.

In March and April, I attempted to activate a Boost phone with the provided PIN PORT number but faced endless issues. Despite purchasing a new phone and SIM card, I could not activate the service. After requesting a refund for the unused service payments debited from my bank account, I received it. However, I am still struggling to return the purchased phone. Multiple attempts to communicate my desire to return the phone and speak to a Supervisor have failed, resulting in disconnections or unfulfilled promises. I have switched to a new carrier, Spectrum, but they cannot activate my new phone due to Boost not releasing the PIN PORT from AT&T. I seek assistance in returning the phone, refunding the payments, and releasing the Pin Port request for a smoother transition to my new carrier.

I have repeatedly notified you about my meter concerns. An engineer visited my property twice months ago, leaving me on constant supply both times. This issue has caused a significant financial loss for me as I couldn't use my vouchers. Boost confirmed owing me £[redacted] months ago. Despite having an appointment on May 15th between 12-4 pm for an engineer to address the problem, they did not show up, resulting in another £30 owed to me. Prolonged wait times on phone calls to Boost have been frustrating. I was advised any dispute would be with the negligent engineer or their company. This situation has taken a toll on my mental health, and I urgently require a different engineer to resolve the meter issue. Please email me with a new appointment time. If not resolved promptly, I will seek legal assistance. I am currently at work, so please contact me via email at [redacted] Thank you, Mrs. Karen Z., 7 Dykesway NE10 8QL.

Recently, I switched to a new phone company from Boost Mobile. Unfortunately, I have been experiencing double charges on my account for the past two months. Even though I pay on the 17th of each month, they are threatening to suspend my service despite receiving my payment. Each time this happens, they insist on creating a ticket, resulting in a 72-hour wait period before my service is restored. This has led to me paying twice in a single month and having to wait for refunds. I was assured by a supervisor that this issue would not occur again after a previous incident where my service was interrupted while my mother was hospitalized, despite being told it wouldn't be. Tragically, my mother passed away without my knowledge due to Boost's errors. Dealing with four different representatives who provided conflicting information has been frustrating, and I even had to endure 4-hour phone calls in one instance just to speak with a supervisor. To add to this, they are attempting to charge me again on June 27th after I have already paid on June 17th. The quality of service is subpar with dropped calls and slow app performance, making this situation even more unacceptable.

I recently signed up for e-belia with Boost Mobile. After watching a TikTok video mentioning that cashing out is not available on Boost Mobile, I got worried and promptly closed my Boost Mobile account. I then attempted to register with Touch And Go apps but was unsuccessful due to my previous registration with Boost Mobile. I now realize I need to reinstate my Boost account quickly since the funds are valid only until June 30, [redacted]. Failure to recover my account means losing the money.

After transferring to Boost Mobile on January 2, [redacted], I was supposed to receive a $[redacted] gift card to my email after my third payment. Despite contacting multiple customer service agents, they claimed the promotion had expired. However, one representative provided me with an ID number and confirmed that the payout should occur by March 31, [redacted], through an in-store promotion. Jose from the Twin Aire store advised me to call the promotion line for assistance with the payment.

I recently joined Boost Mobile online and opted for the $40 unlimited plan for the first month. I was informed by customer support that I could downgrade the plan after the first month. However, when I tried to do so, I was told that none of the available plans were suitable for me. There has been no clear explanation provided regarding how long I am required to stay on the expensive plan before downgrading. Customer support has suggested canceling my current plan and signing up again with a new number. This situation seems suspicious as it appears to be a tactic to make customers switch plans without clear guidance or assistance.

I purchased a Moto G Stylus 5G phone from a third party and attempted to use my AT&T SIM card in it. However, the phone is prompting me for an unlock pin. I have verified that the IMEI number is clean and the phone is not reported as lost or stolen, nor does it have any outstanding payments. Currently, there is no SIM card in the phone, but I can provide the previous phone number associated with it from its use on the Boost network. I would greatly appreciate it if you could assist me in obtaining the unlock pin so I can use the phone on my AT&T service. Thank you for your help.

On June 13th, ACP approved my request for a mobile hotspot and the device. After reaching out to the company, I was informed that I would receive an email within two or three days. Unfortunately, the email never arrived, and now it shows as expired because no one contacted me. Despite my attempts to reach out, I have been unable to get in touch with anyone for assistance. I need help setting up my hotspot or resolving the expired status. It is frustrating that this situation occurred due to the lack of communication on their end.

After purchasing a phone, I realized I had no service when I left the store. When I contacted the clerk and she claimed she had called my phone, I was confused as to why I couldn't make or receive calls since I had no service. Despite her assertion, I found it odd that my son's number didn't show up in my recent calls, even though I had used his phone to try and reach mine several times. When I requested a refund due to the issue, I was informed that there would be an extra charge for the refund. Disagreeing with this policy, the clerk rudely refused to provide any assistance or refund.

Dear valued provider, I am in need of a brief statement, around 1-2 pages long, similar to what wireless customers on monthly plans receive regularly. The statement should include my name, billing and mailing address, current plan details, and account information, such as the phone number associated. A digital copy attached to your response would be greatly appreciated. Thank you in advance for your assistance. Your service speaks for itself; T-Mobile's opinions are irrelevant. You have my loyalty and appreciation. Best regards, Mike D. Customer Phone: [redacted]

I purchased a $25 monthly plan for $12.50 plus taxes, with the condition not to activate my old number, but received a SIM card that was used to activate the old number. Despite the phone being locked, it couldn't be activated. I was charged $25 plus taxes on my Cash App card for the next month on auto-pay. I have paid for two months without an activated service or a new number. My son added me to his Metro PCS plan, making the inactive service unnecessary. I require a refund instead of activation. Due to a broken Metro PCS phone, I can only receive messages through Messenger until I can access my emails. I plan to switch from Metro PCS to Boost tomorrow, and the refund to my Cash App card is essential as I need to cover estimated costs of $[redacted] for the switch. Without the refund, I will remain with Metro PCS since I'll need to pay $[redacted] for the phone replacement, and my son will handle the monthly bill. I am short $39 due to the lack of service.

My daughter's number seems to be blocked, although it's not in the blocked list on my phone. I've attempted to unblock it by restarting the phone, clearing cache and storage, and re-inserting the SIM card. Despite these efforts, whenever I try to message her, it displays "message not sent." Oddly, we can still make calls and she can text me, but I can't text her back. This same issue occurred with another friend previously, and it resolved on its own after a few weeks. I'm perplexed by what could be the cause of this current problem.

I am experiencing a complete lack of data despite paying for a full 30 days of unlimited usage. I only received 20 days of service. Regrettably, my phone is currently not functional, and the customer service at Boost Mobile has not been helpful. I have decided not to continue paying for this service. After 10 years of loyalty and over $6,[redacted] paid to this company, I am disappointed by the lack of care and deteriorating service. All I ask for is to receive what I have paid for and to be treated as a valued customer. I am seeking appropriate compensation for this inconvenience. Unfortunately, it seems like it's time for me to switch to another carrier.

I recently purchased a Moto E from your store and later discovered that it is unlocked. I realized you are the carrier after checking the settings on the phone. I am unable to contact your customer service as there is no SIM card in the device. I am looking into getting the phone unlocked, but since I bought it from you, I might not be able to provide account information from the phone. However, I can provide the IMEI number if needed. This phone was intended as a gift for my son's 8th birthday tomorrow, and I would greatly appreciate any assistance in resolving this issue to make his day perfect.