Boost Mobile Customer Service Issues

I lost my old phone that got stolen, and I also forgot the PIN. I've reported it as lost and stolen, but I'm worried because there's sensitive information on it, including my credit card and bank account details. I've tried restricting the access, but since they won't shut it off, my information is still at risk. I've changed to a new plan with Boost Mobile, but the old number is still active. I need to ensure it's completely disconnected to prevent any fraudulent activities. Could you please assist me in resolving this issue? You can reach me by email at [redacted] to discuss the cancellation of the old number and the protection of my personal information.

I have contacted customer support over five times regarding upgrading my services from 3G to a new phone. Despite explaining my situation, I was reassured multiple times that a phone would be sent to me. I am 64 years old and unable to leave my house due to poor health, especially with no Boost Mobile store in my hometown. It should not be difficult to understand my predicament. Please send me a phone as promised. Failing to fulfill this under these circumstances makes me question my choice as a customer. If unable to provide a resolution, I request this issue be escalated to corporate. Customer #[redacted].

I have been a Boost Mobile customer for over a year. My phone, [redacted], was stolen while I was in jail, so I got a new phone, [redacted]. I purchased an online deal for $[redacted].46 along with insurance and a new plan that included a new SIM card. I need help switching the SIM card to my new phone because I haven't received a call back as promised. I just want my phone to work as I rely on it for important notifications such as unemployment updates. My address has always been on Joy Drive in Lawson, Missouri, not California. I believe there has been some confusion, and I really need assistance with this issue. Thanks for your help, and have a great Mother's Day weekend.

I have a Coolpad Legacy and switched over to Assurance Wireless about a year ago. My phone stopped working three months into the ACP program, and after they sent me a replacement, that one broke in a car accident. They requested me to purchase another phone, but I can't afford it as I'm 62 years old, on SSI, and my bills exceed my income. I've had this phone for a few years and would like to unlock it for use with my new carrier, QLink Wireless. I have their sim card. Is there a specific process I need to follow to unlock it? I've been without a phone for almost a month and want to avoid starting over. This is my last chance, and the phone is in good working condition. Apologies, but I factory reset it before storing it away. I would appreciate any assistance you can provide.

I bought a phone on Friday with expedited shipping, but as of Monday evening, it still shows as "processing" and not yet shipped. I was expecting it to be processed and shipped today for delivery tomorrow. Unfortunately, I can't reach out to Boost Mobile right now because my phone is broken. I would like a refund for the expedited shipping fee to be issued back to my card. I am hoping that my phone will arrive tomorrow as promised. Thank you, Kera

Hello, this is Forest Herman. I recently purchased a cell phone for my friend through an add-a-line deal. The phone number is [redacted] and it's registered under Lisa Coatney's name. Unfortunately, the phone was stolen, and I want to deactivate the number immediately. I originally bought the phone for Lisa's personal use, not for the thief who now has it. Lisa has insurance, so getting a replacement should be possible with your help. I can be reached at [redacted]. Please assist us in resolving this issue promptly. Thank you for your understanding and quick action.

Someone at Boost Mobile has compromised my phone and altered my information. I've been waiting on hold with customer care for over 30 minutes. I've been contacting Boost since I first noticed issues with my phone, and even after performing a factory reset as advised, the problems persist. When I requested a new phone, I was denied even though I have insurance. A coworker informed me that a different name appears on their caller ID when I call, indicating that my phone has indeed been hacked by someone at Boost. Currently, I'm still on hold with a supervisor who acknowledged the breach. I'm seeking a name to report this incident for further investigation.

I recently contacted your rep to compare prices for switching my Cricket account but instead, she mistakenly transferred it to Boost. I was under the impression that switching would only incur a $50 activation fee and a $10 SIM card charge, with the selected free Moto G phone. Both my wife and I opted for this offer with a total estimated cost of about $[redacted] max. However, when we proceeded with the switch, we were unexpectedly charged $[redacted] for 2 free phones, a monthly plan, and activation fees. Can you explain this discrepancy?

I have not had service on my phone for the past 12 days, even though my account is paid up until July 4th. I've spoken to four customer service representatives and a manager, but they all just gave me the same excuses and made me repeat the same steps without solving my problem with Boost Mobile. I am looking to contact the corporate office to resolve this issue. I am requesting a refund of $62, which is the amount due on July 4th, as well as a prorated amount for the 12 days without service. I plan to switch to another provider as I feel like Boost Mobile is taking my money without providing the service I paid for. I want to stop being mistreated and taken advantage of by Boost. Please respond to me promptly. Thank you, a dissatisfied customer, Darrell S.

I visited a Boost Mobile store to upgrade my 4G LTE phone to a free 5G phone. However, I am unable to retrieve my 4-digit PIN. My previous phone was with Virgin Mobile, which was acquired by Boost Mobile. As 4G LTE services are discontinued, I couldn't receive the PIN text from Boost Mobile. The last message I got was about my AutoPay using a MasterCard ending in [redacted]. I aim to remain with Boost Mobile and retain my existing phone number for all my contacts. If not possible, I'll pay the due amount of $22.99 on 06/19/[redacted] and transfer the number to another carrier. I'm hopeful for assistance. - Janet K., [redacted]

My Zone 2 mobile wifi, which is part of the EBB program, has stopped sending a signal. I tried contacting Boost for assistance, but after being on hold for 43 minutes without any check-ins, I had to hang up. Additionally, I am unable to sign into Boost. This mobile wifi was acquired through a government program that offers free phones, tablets, and internet access. I rely on this wifi for important tasks like communicating with my doctors and for job-related activities. I need the wifi to be turned back on as soon as possible.

Order number 5[redacted]89-[redacted] was placed on 03/30/22 for 1GB/m for a year, totaling $[redacted].75. Despite being assured that I could keep my existing phone number, it couldn't be transferred. Despite multiple requests, I was never assigned a new number, and I had no service for two weeks. The ongoing issue prevented incoming calls due to the lack of a number. After a month of no resolution, I cancelled through customer service. The promised refund of $[redacted].75 for the prepaid year has yet to be received as of July. Despite numerous attempts to contact them, I haven't gotten a response. I received reassurance from a customer service agent about the refund within 72 hours, but it hasn't been provided. I am frustrated and want a prompt refund as originally promised. If not received soon, I will escalate this matter further.

I have experienced consecutive cancellations of phone orders by Boost Mobile without any explanation. The initial BoostUp order online got canceled without any email notification or apparent reason, leading to confusion. Subsequently, the customer service representative was unhelpful, suggesting in-store purchases despite their inability to process BoostUp orders. The ordered down payment was refunded, and the order could not be accessed. The representative was uncooperative and insisted on in-store purchases, unable to clarify the cancellations. A supervisor eventually revealed the desired phone was no longer available under the payment plan, contradicting the website. Expressing frustration at the lack of communication and advertisement discrepancies, the process consumed significant time and effort. Requesting information to file a complaint proved challenging, as the representative claimed the absence of email communication with the corporate office. The recurring order cancellations and unavailability of advertised phones under payment plans remain unresolved concerns.

I lost my phone three days ago and despite searching everywhere and contacting everyone who might have seen it, I couldn't find it. Yesterday, I decided to purchase a new phone from Boost Mobile. However, when I tried to switch my number, they asked for a 4-digit pin which I couldn't recall. The store suggested I add my phone number to the "remember pin" section on Boost Mobile's website to receive a text with the pin. Unfortunately, without my phone, I can't retrieve it. I'm wondering if there is another way for me to get my pin without access to my phone number.

On or about August 16, [redacted], my wife's cell phone suddenly stopped receiving group text messages, causing inconvenience as she uses this feature for crucial communications. Visits to two Boost stores yielded no solution, prompting a call to Boost Support at 1-[redacted] on August 18, [redacted]. Following an hour-long troubleshooting process, the tech support representative suggested a factory reset, which seemed unnecessary for a phone less than a month old. Promised a callback after resetting some settings, no call was received, and the phone then failed to send or receive texts or calls upon restart. Further efforts to reach a supervisor were futile, with an unhelpful support person unable to assist without a PIN that my wife had not set up. Confusion arose when my wife received a new number without consent, supposedly due to the original number being reported lost or stolen. Despite the phone being under warranty, the Boost store refused a complimentary replacement, leading to an unexpected $[redacted].35 expense for a new phone. Boost must improve tech support, provide access to supervisors, avoid unauthorized number changes, and address and refund the unnecessary charges promptly to retain customer trust and satisfaction. As a three-phone user, I am prepared to switch providers unless these issues are resolved satisfactorily. Regards, R. Teserovitch

On or around August 16, [redacted], my spouse's cellphone stopped receiving group text messages, which is vital for communication with our child's school and work. Despite visiting two Boost stores and being advised the phone, under a month old, was still under warranty, we encountered ongoing issues. Contacting Boost support at 1-[redacted] yielded an hour-long call on August 18, [redacted], with a technician unable to resolve the problem. The proposed factory reset was resisted due to the phone's age. Subsequent attempts to reach a supervisor resulted in unfulfilled promises of callbacks and an uncooperative tech support person. Surprisingly, a new number was assigned without consent after a call to tech support. A replacement phone was purchased for $[redacted].35 despite warranty coverage, signaling either a device or service issue on Boost's or Samsung's end. We seek a refund for the unnecessary purchase and improvements in customer service to prevent future inconveniences.

Today, my daughter accidentally locked my phone's SIM card after multiple attempts to unlock it with the unknown code. I urgently need access as I run a business and this issue is causing me to lose money. I spent over 2 1/2 hours on the phone with customer service, but the representative failed to provide the necessary PUK code to reset the SIM lock. Without access to my phone, I am unable to make calls or receive messages, severely impacting my business operations. I require immediate assistance to resolve this matter. The level of service I have received so far has been unacceptable, and I urge for a prompt solution to this problem to avoid further losses.

On July 19th, I purchased a SIM card through Boost One Marketing for $2.51. Unfortunately, the SIM card never arrived, and they continue to claim that I owe them. As a result, I have been unable to activate any service. It has been challenging to reach them without the proper account information, and the chatbot is unhelpful. My account number is [redacted]59 according to the app, and my number is listed as [redacted], but it appears as a non-Boost number on both support platforms. My mailing address is [redacted] Bradford St, Pittsfield, MA. I have tried all available options, and I simply want either the SIM card or a refund for the item I never received. I am willing to give the service a chance if they provide me with the SIM card. You can contact me at [redacted]. Thank you, T. Calef.

I have been experiencing ongoing issues with my service for more than a month. These issues include no service, dropped calls, one-way audio where I can hear the other person but they can't hear me, and my phone switching to boost mobile GPRS and EDGE modes. Although I've contacted customer service multiple times, I'm always told it's due to upgrades in my area. Each time I'm given a ticket number with a promise of a resolution within 72 hours, but nothing changes. Today, after following the same troubleshooting steps again, the representative suggested a network refresh and promised to call back. Hours later, my issue remains unresolved. This only occurs at my address, and I believe it's a tower problem. After 11 years of loyalty, I'm considering switching to another provider if this isn't resolved. Could you please address this tower issue promptly? Thank you, A. W.

I reported my broken phone on August 4, [redacted], and have contacted Boost Mobile customer service and insurance multiple times. Despite being told by management to contact corporate, I have not received a replacement phone or any assistance after two years of paying for insurance. I am frustrated and need a resolution urgently as they have not fulfilled their promise to replace my phone or provide adequate customer service. This situation is unacceptable, and I am considering legal action due to the lack of response and failure to address the issue. An immediate resolution is required, and I need help to resolve this matter promptly.