Boost Mobile Customer Service Issues

I recently visited the Boost Mobile store at [redacted] North 8th Street, Sheboygan, Wisconsin [redacted], with my phones for an exchange. Unfortunately, I left one of my phones there for repair, but when I returned to retrieve it, the employee did not return it to me. The phone in question is a Note 20 Ultra 5G from US Cellular. I would appreciate it if the phone could be returned to me promptly. Thank you. - L. Boyer Contact me at [redacted] or [redacted]. Thank you.

I am seeking an unlock code (UICC or PUK) for both domestic and international calling on my Samsung S8 device. My phone number, [redacted], was successfully transferred to Ting on February 17, [redacted]. I have owned my phone outright since purchasing it from Boost and have been a customer since September 8, [redacted]. Despite being informed by Boost that my phone was unlocked on February 17th, I am receiving a "not on network" error message preventing me from using my phone. It is essential that my phone be unlocked promptly as I urgently need to utilize it. I no longer possess the sim card. Please assist me with this matter urgently. I request the phone to be unlocked for use with Boost, Sprint, T-mobile, or any previous service provider. Due to health constraints, timely assistance is greatly appreciated. Thank you, Bobbie McSheridan. Boost account number: [redacted]52.

Boost reached out to me on February 12th regarding a switch to 5G. After agreeing, I received a sim card on February 17th that did not work, resulting in no service since then. Despite speaking with 9 agents, a supervisor, and visiting a Boost store, my issue remains unresolved. I was promised a resolution within 48 hours, a new phone from Samsung, a refund for the service downtime, but it's now March 6th without any contact or solution. I am requesting an unlocked phone, a refund for a month of service, and I intend to switch to a new carrier due to ongoing frustrations with Boost's customer service.

I visited the Boost store in Aberdeen, Maryland, and a representative informed me there was a $35.00 charge to assist with restoring my WhatsApp. I am unsure if this fee is accurate or if the representative lacked the expertise to recover the app. I have encountered similar issues with staff turnover at this location. How can I restore my WhatsApp without incurring the $35.00 fee? Thank you.

I recently bought a Galaxy S21 FE 5G phone and had been using it without any issues until today. Suddenly, I am unable to make or receive calls on this phone. This morning I tried calling home and got a message saying, "Your phone's not registered on a network, so you can only make emergency calls." I never faced such an issue with my old phone before switching to this one. My carrier is Boost. Please advise on how to resolve this problem. - J. C. Email: [redacted] Phone: [redacted]

This is my first experience with Boost Mobile, and I must say I am extremely disappointed in the lack of concern from your employees. They lack empathy and sound like automated systems, behaving in an inhuman manner. I'd rather communicate with a machine - at least then I could understand the rudeness. I understand the numerous requests for extensions you receive daily, but everyone's situation is unique. In my case, my husband needs a phone for his job with Lagarda Security, in addition to his pension from GM and Social Security. Our service was unexpectedly cut off on the 16th, and his payments arrive on the 1st and 20th. I asked for a 4-day service restoration or a payment date change to the 20th, only to receive a flat "no" without explanation. Now, my husband risks going to work without communication due to this abrupt cutoff. We have been loyal customers with no late payments or prior issues, but the cold response leaves me considering switching to Metro PC. Could you please explain the lack of empathy and refusal to assist us? Thank you, Barbara R.

I purchased a Samsung Galaxy A71 at the Brentwood branch in Pennsylvania on March 12, [redacted]. Upon activation, I noticed an extensive battery drain. I waited for the issue to improve, but after three days, the battery drain persisted, with a 10% drop in half an hour even when not in use. When I returned to the store, I was informed of the 7-day return or replacement policy. They did not have another Samsung Galaxy A71 available, and instead, attempted to offer me a cheaper phone without covering the price difference. I contacted the Clark, who then directed me to the supervisor at the South Side store in Pittsburgh. I was told to visit the store at 11 AM to check for the same phone availability; otherwise, they would exchange it for a Galaxy S10 due to the inconvenience. Upon my visit, the A71 was not in stock, and I was asked to pay an additional $[redacted] for the Galaxy S10, which was not previously mentioned. I solely wanted an exchange for a functioning phone, not a refund. I tried various methods to improve the battery performance, including disabling notifications, stopping background apps, and optimizing the device, but even after a factory reset, the issue persisted. The reviews indicated the A71 had excellent battery life; however, my experience with this particular device has been disappointing. I believe they should have provided me with a phone of equal value or allowed me to seek a refund to purchase elsewhere.

I recently purchased a new Boost phone and followed all the activation steps. Despite setting up my Boost One account and receiving a phone number, I kept getting an activation warning pop-up to activate my device within 60 days. After numerous attempts with customer service agents and a visit to a Boost Mobile store, my issue remains unresolved. The activation message persisting led me to try the new sim card that came separately, but now my phone has no service. Frustrated with the lack of assistance and unable to return the phone due to exceeding the 7-day policy, I am left feeling extremely upset with Boost's customer service. I seek a solution to this problem that is not addressed on their website, especially concerning new phone purchases.

I am experiencing issues with my Boost service being suspended despite making a payment to reactivate it. I had $10 in Prepaid Funds and paid $7.24 using my Mastercard with sufficient credit available. However, my service remains suspended. When trying to log in, the page requesting my date of birth is malfunctioning and my line still shows as suspended. Additionally, I enrolled in the ACP program and was expecting a $[redacted] discount on a tablet but have not received any information on how to redeem it. How can Boost ensure my service is activated and honor the tablet discount as promised under the ACP program?

I have two phone accounts with Boost Mobile, one for myself and one for my son, as well as a data-only hotspot plan for my son. I recently received an email stating that Boost will be discontinuing 3G service, so my son's Coolpad hotspot and plan need to be changed. Since my phone is 2G/3G/LTE, I assume that will need to be updated as well. When I visited Boost's website, I received a promo code to reduce the cost of the hotspot replacement to around five dollars. However, when I tried to pay for the replacement, the transaction would not go through, despite having sufficient funds on my debit card. I contacted Boost customer service, and they informed me that the promo code can only be used online. They assured me that I wasn't charged because the transaction didn't complete. When I tried again online, I encountered an error message during the sign-in process and couldn't proceed. My bank shows an attempted debit that was ultimately canceled. I've experienced similar issues with Boost before regarding promo codes that only work online but then encounter technical difficulties. If I use the promo code online, the new hotspot device costs a little over five dollars, but if I call, the cost is over twenty dollars without the discount. This recurring problem makes me question if it's intentional or a flaw in the system. Any assistance would be greatly appreciated.

I am feeling extremely upset and frustrated right now. I have always made my payments on time and was told I had unlimited data, but now my data is not working, and my bill isn't even due yet. This is making me consider canceling my service altogether, but I am willing to try to resolve it. The person who helped activate my phone was aware of my situation when I switched over. Now, my dad is in the hospital out of state, and I am worried, as I might not be able to get in touch with anyone or receive any important calls. I believe this is false advertisement, and I am not interested in communicating via email. I want to speak with a customer service representative who is fluent in English and preferably based in the United States.

I have a pending payment of $42 in my bank account since switching to T-Mobile a month ago. I want this payment canceled or refunded along with the cancellation of my Boost account. I tried to chat with an agent, but they claim I made phone calls and texts on this pending payment, which hasn't even cleared in my bank account yet. My old Boost mobile phone has been inactive for over 3 weeks, so it's impossible for me to have used it for these charges. I don't understand why the payment can't be canceled if it hasn't gone through, especially since it's a pay-by-month plan. If the payment has gone through by the time you address this, I request a refund. I've been trying to contact customer service to resolve this quickly, but I haven't been successful. This whole situation is frustrating for me.

I recently purchased a hotspot and a data plan. After only two weeks, I have completely run out of data, even after purchasing additional data. Upon reviewing the details, it appears there is a discrepancy as I should still have approximately 14-15GB remaining. It seems like there may be a system error or glitch causing this issue. I have noticed similar complaints from other customers online. Please address this problem promptly. Surprisingly, I used 2GB in just one day, which is quite concerning. Thank you.

Yesterday, a technician from Xfinity transferred my phone without my consent, resulting in the loss of my Boost service. I did not request this change and am now without a working phone. I would like help restoring my phone to Boost and ensuring that I can use the remaining days of service that I have already paid for. Following the technician's actions, my phone service was disconnected, leaving me unable to make calls. I have been informed that I need to reach out to Boost Mobile to rectify the situation. The technician should have waited until after my billing cycle ended to make any changes, as I had not given prior approval for this transfer.

Good morning, I am reaching out regarding my Boost phone that I am trying to get unlocked. I was informed to send a copy of my ID to [redacted], which I did. I contacted Boost again, and they assured me my phone would be unlocked last week. However, my phone is still locked. Every time I call, they mention they cannot access my phone due to my pin number not working. Since we had the phone shut off, our pins are not working to access our Boost Mobile account. I am confused as to why they requested my ID, said they would unlock my phone, yet it remains locked. I am simply trying to unlock my phone and have followed all their instructions. Your prompt response to this matter would be greatly appreciated. Thank you, Felicity Wyatt

I am disappointed with Boost Mobile's approach to requiring customers like me to get new phones. I bought a Samsung Galaxy J7 two years ago for $[redacted]. It's frustrating that I wasn't informed about potential issues due to the phasing out of 3G towers, especially since Boost Mobile likely knew about this. I've been a loyal customer for years and attempting to reach a live representative has been unsuccessful, which is particularly challenging for me given my age, disability, and limited budget. With the nearest Boost Mobile store far away and my health concerns during the pandemic, I am hesitant to make unnecessary trips for what might just require a simple SIM card replacement. The way this situation is being handled lacks sensitivity and could lead to losing loyal customers like myself.

I visited a Boost Mobile store earlier this month to purchase a new phone. The employee had a sign saying they would return in 20 minutes, but after waiting for almost 2 hours in the cold, I went to Metro to buy a phone instead. I prefer Boost, but I had to make the switch. Now, I'm trying to transfer my phone number to the new one I bought from Metro.

I have made several attempts, both by visiting the store and calling customer service, to obtain my account number. Unfortunately, I encountered difficulties each time and was given conflicting information. The in-store personnel directed me to contact customer service, while the representatives over the phone instructed me to visit the store. The interactions were unpleasant, leading to escalating frustration on my part. Eventually, I decided to switch to Metro PCS for a new phone due to the more affordable options. Despite purchasing a new device, I experienced a delay of two weeks. The attitude of the staff at your stores on Lancaster, Meadowbrook, and Miller left much to be desired regarding a basic account inquiry. It is disappointing to see a lack of quality customer service in such situations. On a positive note, even though I have not been able to use my new phone yet, I appreciate its sleek design.

I have been struggling to make a payment for the past three weeks. Despite attempting auto payment and speaking with customer service representatives, the issue remains unresolved. The staff claimed the problem lies on their end, yet they seemed unable to comprehend my situation. I was unable to visit a store promptly to update my account information to T-Mobile, and instead of offering a temporary solution to process my payment, they only acknowledged fault. Consequently, I missed out on receiving a complimentary new phone because of the timing issues preventing me from visiting the store.

I was informed that I needed a new SIM card for my device. At a Boost Mobile store, I was initially told the phone was compatible, but upon arriving with the device, they said it was not. On March 31st, the deadline for resolving the issue, I was again told I did not qualify for a free phone that was compatible. Customer service at the store insisted the phone was indeed compatible and issued a new SIM card, but unfortunately, the phone can neither make nor receive calls. After a lengthy call with customer service, I was informed the phone is now incompatible, and I am required to buy a new one. My grandson has been unable to use his phone because of this issue, and given the circumstances, I strongly believe I should not be responsible for purchasing a new phone. This matter has consumed a significant amount of my time, and I seek a resolution.