Boost Mobile Customer Service Issues

I own a Coolpad phone. I visited the Boost store, removed and reinserted the battery, and tried dialing ##7 (although I don't remember the full code now). I even performed a factory reset by simultaneously pressing the power and volume buttons. The issue is that my phone cannot receive calls and takes 45 seconds to start making a call connection. Strangely, this problem only occurs at my home; elsewhere, the phone works fine. I've spent 2 months trying to solve this frustrating situation with no luck. I wonder what could be causing this - could it be related to Boost's signal strength?

I recently spoke with a Boost Mobile phone agent to buy a Boost phone. Unfortunately, the website and phone were not allowing me to complete the purchase online or over the phone. Despite explaining the situation to the agent, we couldn't finalize the transaction, causing me great frustration, especially since I had been trying to do this since Black Friday. We couldn't come to an agreement on the price, although the agent was polite. After spending a considerable amount of time on hold, I eventually ended the call. Now, I am unable to access my account. Can someone help me figure out what's going on?

I made my monthly payment on time as usual, and all three phones on my account are currently turned off. I cannot receive calls even though I have always been timely with payments. My name is Saul L., with phone number [redacted]. I am puzzled why I can't make calls out either. I settled the bill on November 26, [redacted]. Could you please explain why the phones are deactivated as if I missed the payment? Looking forward to hearing back from you soon. Thank you.

Last month, I received an email from your company apologizing for mistakenly shipping and charging me for a product I did not order. This has occurred twice. The email assured me a credit and a halt in shipments. However, my Discover card bill arrived yesterday with a credit of $49.95 at the top, but also a charge of $49.95 at the bottom, canceling out the credit. I kindly request your assistance in resolving this issue. - William G., #50 Southern Pines Mobile Park Lot 57, Corapeake, NC [redacted].

I recently switched to Boost Mobile from MetroPCS and received the LG Stylo 5, but I am experiencing issues with the sound. When making calls on Facebook Messenger, Duo, and regular phone calls, the people on the other end hear loud noises that make it impossible for them to hear me. Strangely, I do not hear any unusual sounds on my end. Additionally, when listening to music, the sound is distorted and glitchy. The phone volume also seems to be affected by these issues.

I have an LG Stylo 2. I changed my number from [redacted] to [redacted], but now it's asking for a pin, and I can't make or receive calls. I paid my bill on December 3rd. I have a child who doesn't live with me, and I urgently need my phone. I've been a loyal Boost customer for years and need this sorted out quickly. Thank you in advance.

I purchased a phone from your Blythe, CA store on 11-30-[redacted]. However, on 12-1, my pattern logon stopped working, followed by my fingerprint logon on 12-3. When I visited the store on 12-4, the store manager was absent, and the staff couldn't assist me. I returned on 12-5 and still couldn't reach the owner. The situation persisted on 12-6, with no resolution. I requested a new phone, but none were available in-store due to a theft incident. The store's phone is also out, complicating communication. Frustrated after multiple trips, I'll be reactivating my account at Metro PCS. I am compelled to travel 40 miles round trip each time. Considering these challenges, I intend to seek a refund and will address this formally. It has been difficult navigating this issue without direct assistance.

I am frustrated that my entire message was deleted after clicking continue. I signed up for service on 11-30 due to a faulty phone, but have had no service for 4 out of the 6 days. I had detailed my experience, but it vanished. The store in Blythe, CA, needs attention as it has been unhelpful. I plan to visit today to see if I can renew my account with Metro PCS. I intend to request a full refund and potentially reimbursement for reactivation fees, as the store lacks a working phone.

Today, I was under the impression that my Samsung Galaxy A10e was unlocked. However, when I brought it to Metro, they replaced the SIM card and provided new service, only to discover it was still associated with Sprint and wouldn't work with T-Mobile. Despite spending an hour on the phone yesterday, I was advised by Metro that it could not be unlocked. I am unsure if I overlooked a step in the unlocking process, as I was reassured by the previous conversation that the phone was completely unlocked. I am not sure what my next steps should be.

I recently accompanied a passenger to a Boost Mobile store to set up four lines. I inquired about the referral program for bringing in new customers. The manager suggested sending a referral email, even though the new customer couldn't access emails due to a broken phone. Upon activation, I was assured no email response was needed. Weeks later, two referrals were in verification limbo, one was denied, and the status of the fourth was missing. My attempts to reach customer service were met with no response or being disconnected multiple times. When I finally spoke to a supervisor, they were unaware of the situation, promising to escalate the issue. Despite my previous attempts to contact the referral program department, I never received a response. The lack of professionalism and communication at the call center led to frustrating experiences. It seems time to consider switching to a different service provider.

I recently ordered a phone online, but FedEx claims they tried to deliver it three times, which is not true. My kids were waiting outside each time. I even filed a complaint the second time they missed the delivery. When I went to FedEx to pick up my package and showed my ID, they wouldn't give it to me because the address on my ID didn't match the shipping address. I explained that I use a different shipping address due to safety concerns at my billing address. Can someone please help me contact FedEx to sort out this issue since the package has my name on it, just not the address on my ID? I can provide the card used to make the purchase.

I am experiencing issues with my Samsung Galaxy J3 Achieve. Yesterday, I encountered problems making calls or sending texts as it displayed "mobile network not available." I contacted customer service and underwent troubleshooting with no success. After being transferred to Samsung, they confirmed my phone was functioning correctly and suggested the issue may be with Boost Mobile. Unfortunately, I am still unable to make calls or use data on my device this morning.

On December 10, [redacted], I lost or had my phone stolen. I promptly suspended the service and have filed a claim. Surprisingly, this morning at work, someone mentioned that I had hung up on them, which is impossible considering my phone situation. I am concerned that someone may be using my phone. Should I deactivate it? Can I retain my number that I have had for 15 to 20 years? I will most likely buy a new phone soon. Thank you, Allen.

I am experiencing issues with my Boost app on my phone. Every time I try to login, the app closes. I have tried reinstalling it, but the same thing happens when I sign in. Interestingly, when I use someone else's account on the app, it works fine. When attempting to login on a different phone, it prompts for an OTP code, but I never receive it, even after waiting a while. This is causing me trouble as I have many payments to make. I would appreciate immediate assistance with this matter.

I was informed that I wouldn't have to pay my bill this month as next month's bill is covered by Boost. I experienced ongoing issues with my phone service due to outages and technical problems, resulting in weeks without proper service. Despite switching to Boost recently and opting for the unlimited plan, the service has not met expectations, leaving me dissatisfied. I believe this could be misleading advertising, and I just want a functioning phone for the money I work hard for. These service disruptions have even caused me to miss work, and I need this to be resolved promptly to continue being a satisfied Boost customer.

I made a payment on my Boost Mobile device that is due on the 21st. It appears there may have been confusion as I expected a three-day extension. However, the system does not reflect my payment even though it indicated that it was accepted. As a result, I believe I deserve a free month because I followed all the necessary steps, and I am frustrated that the system did not process the payment correctly.

I am Mrs. Arlene Brown, and I am facing a frustrating situation. Despite several upgrade offers, I eventually decided to upgrade from my LG Style 4 to the Style 5 through Boost. While going through the process online, I didn't receive a confirmation. Upon contacting Boost, a representative assisted me, securing my payment of $17.02 and providing a confirmation number. However, after a few weeks, I discovered that the wrong address was entered by the representative, leading to FedEx delivering the package elsewhere. After learning this through tracking, I contacted FedEx, who initiated an investigation due to the misdelivery. Despite the manager's apology and explanation that Boost was at fault for the incorrect address, resolving the issue has been challenging. If this matter is not addressed promptly, I will consider parting ways with Boost. My confirmation number is [redacted], and I am awaiting assistance on this issue.

I purchased a phone for my son for Christmas, but when he opened it, he discovered that the wifi isn't working. He is unable to use it. I've bought phones from you before, and the others worked fine with no issues. I've contacted Apple, and they indicated it might be a problem with the phone. I've reached out to your customer service several times, but I'm still very unhappy. All I'm looking for is a replacement for my son, as this was the one gift he really wanted.

I was at a 24-hour pay-at-the-pump gas station with a car wash at a truck stop, filling up my vehicle. Another car pulled up at the pump next to me, and the driver was having trouble with their Visa card. After a failed attempt, they asked me if I had experienced any issues with the pump. I explained I was using a prepaid gas card. They continued trying their cards unsuccessfully. Eventually, they asked me for help, claiming they were low on gas and needed money to get home. I offered a few dollars in change, but they suddenly attacked me, causing me to blackout. When I came to, my belongings, including my wallet, credit cards, and personal items in my car, were stolen. I had borrowed money from others and now need more time to make the repayment due to this incident.

Boost offers a product known as the Cool Pad Surf, a wifi modem/router device that is also available through Sprint, T-Mobile, and other providers. I am seeking a refund for the service portion of my purchase, although I also believe the device should be refunded even though I didn't activate the service until a month after the purchase. The device may be able to be resold. It is worth noting that the Cool Pad Surf is not physically sold in Boost stores, despite being advertised there. Unfortunately, the staff at the stores and phone representatives seem unfamiliar with this product. I spent a total of 4 hours troubleshooting device issues and an additional 3 hours setting up the account. This level of customer service warrants attention and potentially even a segment on a consumer advocacy TV show to shed light on dubious practices. I would appreciate it if GetHuman could provide all available business information about the company, including the CEO, board members, business address, and contact details. There are concerns about Sprint, the provider of cell towers for Boost, with rumors circulating about a potential merger involving several companies, possibly resulting in a diminished customer experience.