Boost Mobile Customer Service Issues

I've been experiencing issues with sending texts, uploading, and making phone calls. I paid $88 to restore my service, but it's still not functioning properly. I spoke to a representative who promised to credit my account with a free month, but I have not seen it applied yet. As I rely on my phone for work, it is crucial that this matter is resolved promptly. If not, I'll have to consider switching service providers, which I'd prefer to avoid. Please assist me with resolving this matter.

I had a difficult day dealing with customer service. I have two questions: 1. How would you feel going without a phone for 3 weeks because of receiving the wrong SIM card twice? 2. If promised a free month of service and then told I have to wait another week, how would you react? I wish the employees I spoke with today would experience having no phone for 3 hours and then answer these questions themselves. I can predict what their responses would be. I just wanted some empathy instead of scripted responses. It was obvious that someone was guiding them on what to say. It was frustrating. I'm using my friend's phone with Metro temporarily. - Kathleen Bond

I own an LG Dynasty Tribute and pay $50 monthly for a Wi-Fi hotspot with tethering. Unfortunately, I haven't been able to use this service for the last two months. Despite contacting customer support, my issue remains unresolved. Previously, I could access the internet while on a call, but now the Wi-Fi hotspot is disabled and grayed out. After a lengthy call, Boost reps directed me to LG, who mentioned that Boost simply needs to re-enable my Wi-Fi hotspot. My cell phone number is [redacted], and I am located in the Central US time zone. I would greatly appreciate it if someone could reach out to me to help resolve this situation. Thank you very much! 😊

I recently switched to Boost Mobile last week, selecting the $50 plan and the insurance option I don't find useful. I have three main concerns: Primarily, why am I experiencing frequent disconnections on YouTube, making it impossible to even listen to a full song? Having switched from another carrier, I expected better service from Boost Mobile but have been sorely disappointed. Secondly, despite having "unlimited" talk and text, I encountered an issue where my account lacked funds to make an important call to Pennsylvania, causing me to miss a job opportunity. This is unacceptable, especially considering the premium hourly rate of the missed opportunity. Lastly, the advertised unlimited services seem misleading, and the network quality is extremely poor. I am requesting a refund, but I doubt I will receive one. Can you provide me with a valid reason to continue as a Boost Mobile customer? The lack of prompt and efficient customer service, as evidenced by my unresolved issue with the automated system, further solidifies my decision to switch as soon as possible. I am highly dissatisfied with the service and will be sharing my experience to help others.

Since June [redacted], I have been part of a friend's family plan. I bought a new phone at a Boost Store in Findlay, Ohio, and paid for the phone and setup on her plan. However, the store employee borrowed my phone and returned it a few days later after it was found in bad condition on the street, affecting its functionality. In July, I visited the store to address the issues, but the monthly bill hadn't been paid yet. The Boost representative discovered physical damage to the battery and water damage. Despite being told the phone was insured under the family plan, it malfunctioned further and eventually stopped working. I am puzzled by a $3.00 charge on 7/5/[redacted] and an additional $20.00 charge on 7/6/[redacted] when the phone was unusable. I believe I am owed $23.00 by Boost and would appreciate assistance in resolving this matter. Thank you, Margaret G.

To whom it may concern, Hello, I am Lisa J., and I have been a loyal Boost Mobile customer for many years. I want to address an issue I have been experiencing with my iPhone XR that has a cracked screen due to an incident back in July 27, [redacted]. Despite having phone insurance with Boost Mobile, I have been unable to get it replaced. The process of filing a claim has been frustrating as it was rejected multiple times, even after following the instructions provided by customer service. I am willing to pay the deductible required for the replacement, but last week, when I tried to file a claim again, it was rejected for waiting too long. As a paying customer, I find this situation unreasonable and considering switching to another phone company. I believe that having insurance should allow me to address and fix issues like this. I hope this matter can be resolved promptly. Thank you for your attention. Best regards, Lisa J.

I am currently paying for a hotspot service, but despite having it for the past three years, my phone keeps saying I'm not subscribed. I followed the online FAQ steps and called customer service. After repeating the process upon their request, the representative insisted on setting up a new network name and password, which didn't resolve the issue. It's frustrating when customer service doesn't fully understand the problem due to language barriers. Communication and comprehension are not synonymous.

Hello, my name is Staci. Yesterday, on October 16th, I visited the Boost Mobile Store located on Neville Rd in Daytona Fl. I was a long-time customer who switched back to Boost from AT&T due to ongoing issues. When I tried to purchase two Stylo 5 phones for my fiancé and me, I was informed that one was being reserved for an employee. Despite my years of experience in customer service and retail, I was surprised and disappointed. I believe customers should come first. I am thrilled to be back with Boost but frustrated that I couldn't get both phones. As a result, my fiancé has to make do with a phone that is too small for him. I appreciate your attention to this matter and look forward to your response.

The customer service in the Philippines is not helpful. In [redacted] or [redacted], a charge was made on my credit card by a young family member. I do not have the phone number, account number, or date of origination. I do have the person's name who opened the account and zip code. I need assistance with a closed account to resolve this matter. I am a senior citizen on a fixed income and I am in need of answers. No help has been provided by the poor service in the Philippines. Who can I contact to address this issue? It is causing numerous physical problems trying to rectify something, and I am frustrated with dealing with individuals who are not proficient in customer service.

I recently purchased a phone online, but when I tried to activate it, I was informed that the IMEI number is still linked to someone else's Boost Mobile account. I have been attempting to contact the seller to resolve this issue, but have had no success. Despite owning the phone for over 2 months, I have been unable to use it. The seller claimed they switched services, but it seems they did not close their Boost account properly. How can I clear the IMEI so I can use the phone I bought, or have I lost the money I invested in this phone? Can you assist me with this situation?

I have been waiting to port my number to Boost for almost three days now. Boost informed me they sent the request to my provider, but my provider confirmed they haven't received anything. This whole process has been a nightmare. First, I couldn't activate a prepaid SIM as it was invalid. I had to buy a new SIM, wasting time and money. Boost staff assured me the porting would take hours or a couple of days at most, but it's been longer with no progress. The customer service has been terrible from the start with invalid SIM cards and no clear explanations for activation issues. I feel deceived and frustrated. I hope to get a proper response to this matter soon.

My Boost Mobile service for texting and calls has been down since 10/27/[redacted]. The internet works sporadically, around 75% of the time. I contacted customer service twice but didn't get any resolution. The supervisor mentioned they were upgrading to 5G in my area, causing the disruption for a maximum of 72 hours. Despite not having a 5G phone, he claimed this upgrade is for my benefit. When challenged about the outage notice from customers affecting the timeline, he dodged the question. He finally stated that service would resume in 72 hours due to upgrades. When I questioned his explanation further and asked to speak with someone else, he abruptly ended the call. I am seeking clarity on the situation and a realistic restoration time frame.

My device broke, and I couldn't pay my monthly service as a result. After purchasing a new device, I tried to swap it online but was surprised by a $10 activation fee for the new device. When I visited a Boost store, they tried to charge me $15 instead of the $10 as well as an extra $20 for a SIM card. It seems every time I visit a physical store, they overcharge compared to the website. Switching devices, especially when bringing my own like the Sprint phone compatible with Boost Mobile I bought online, should include a new SIM card. The $10 activation fee should account for this, and I shouldn't be paying an additional $35 on top of my $50 phone bill just to use my device. My frustration with the inflated charges at Boost stores contrasts with my year-long loyalty to the service.

I bought a Coolpad Legacy, which worked fine for a long time, but now it's asking for activation and the wifi isn't functioning properly, except for Instagram. I didn't sign up for a plan because I only use wifi. Later, I got a Samsung Galaxy A20 from Boost, and it's showing the same activation issue. I only need to use my Boost phone on wifi without requiring activation on Boost's network or a plan. I just want to use the phone solely on wifi without interruptions. How can I use the phone with wifi without activating it?

Hello, my name is Darryia White, and my phone number is [redacted] with pin [redacted]. My ZTE phone suddenly stopped working and won't charge since yesterday. I've been a loyal Boost customer for a long time. Currently, I'm looking for new job opportunities since I have been laid off, and having a working phone is crucial for me to communicate and find employment. I visited a Boost Mobile store, and they confirmed that my phone is no longer functional. I'm in urgent need of a phone to aid in my job search as I don't have constant access to a computer. Could you please consider sending me a free or inexpensive phone, even a basic flip phone would suffice? I just need a way to communicate at this time. Your help would be greatly appreciated. Thank you, a valued customer.

I have just settled my bill. I wish to provide proof by sharing a screenshot of my bank statement, but I am unsure how to do so. My 36-year-old son has cerebral palsy and schizophrenia and is feeling suicidal. He resides in Illinois while I am in Florida. I am distressed as my phone privileges were revoked even after I made my payment. This hinders my ability to contact my son in his time of need. This situation scares me greatly. I will escalate this matter through appropriate channels. It is alarming that a cell phone service restricts phone calls. I procured this phone at your Spring Hill, FL location and was not informed about any limitations on calls. I insist on receiving the service I paid for promptly. I urgently seek clarification on why I cannot communicate with my son. This is urgent and crucial—I must reach my son. Kindly assist me in resolving this issue immediately. Thank you.

My husband called me this morning using his phone, but customer service claims his account has been inactive since [redacted]. I explained this to multiple representatives, but they accused me of lying. He needs his GPS for work but no one will assist us. The supervisor who was meant to help kept cutting me off. We have been loyal Boost customers for years without missing a payment. The lack of help and rude treatment is beyond frustrating for us both.

I have been a loyal Boost customer since [redacted]. Recently, I visited the Ventura store intending to upgrade to a Samsung A10e. However, due to their lack of stock, I went to the Oxnard store where a friendly representative found a phone for me. Unfortunately, the phone I received had issues such as dropping calls and crackling voice quality. Despite multiple trips to the store for repairs, the problem persisted. After months of back and forth with no resolution, the representative informed me he had my phone but was never available for me to pick it up. Frustrated with the situation, I no longer wish to continue with the service and request my account be terminated to avoid any further issues. Thank you.

Good morning, my name is Tony. I am seeking guidance on filing a claim for a replacement phone as mine got damaged from falling out of my jacket pocket. This incident occurred on Tuesday, November 26, [redacted], as I was exiting the transportation pickup vehicle to attend my doctor's appointment. I am wondering if I will still need to make my usual $70 monthly payment, or if I only need to pay the initial fee for the replacement phone. Additionally, I am interested in potentially switching from my Pixel to an upgraded iPhone. Thank you.

My phone was stolen last Sunday. I received a replacement Galaxy S9 on Tuesday afternoon, with assurances it would be activated within half an hour. When my phone didn't work, they requested copies of my license twice. Despite being a customer for over 8 years, this has been the worst experience. My bill is due on the 27th, and I usually pay it from my handset. On Saturday, they promised to activate my phone with a new number, give me three months of service, and waive the $10 fee. I was relieved at the prospect of resolving the issue and having a phone for work. Please contact me urgently to activate my phone as every hour without it costs me business during this critical Christmas season. I must be able to work. A.G.