Binance Customer Service Issues

I used to reside in the Czech Republic when I created my Binance account with an address from there. Now that I'm back in my home country, Binance is asking for identity verification. When I try to update my address, I'm directed to chat support, but the process keeps looping without letting me complete the verification. It's frustrating.

On February 9th, I invested £1,[redacted] with Binance through a gentleman named Harry Novak over the phone. This was my first time doing something like this, so he instructed me to download AnyDesk for assistance. Additionally, I invested £[redacted] in Bitcoin. Harry would call daily to connect on AnyDesk and show me my earnings. On February 13th, I decided to stop. I was informed I could withdraw my funds whenever I wanted since it was my money. However, on February 14th, I was told I had £1,[redacted].87 but needed to deposit the same amount again for anti-money laundering reasons. Despite attempting to do so, the transaction was pending. When asked to deposit again, I declined due to insufficient funds, questioning why I needed to match my own money. Feeling overwhelmed, I uninstalled AnyDesk and Binance. Harry reached out via email offering help to retrieve the funds. When the pending money returned to my account, I requested my £1,[redacted].87, but Harry insisted I match the amount being withdrawn. Frustrated and unable to comprehend the situation, I ended the call as Harry was not cooperative. This ordeal is causing me distress, especially since my husband is unable to work due to a recent heart attack.

Blockchain Luxembourg m'a informé qu'ils ont reçu avec succès un montant de 58 [redacted] euros de leur partenaire ATrade International. Ils m'ont expliqué que selon la politique de Binance et les régulations AML, un investisseur dont le solde dépasse 50 [redacted] euros doit subir une vérification supplémentaire pour la sécurité de son compte. On m'a demandé de transférer au moins 50 % du montant reçu sur mon compte Binance personnel pour m'identifier en tant que propriétaire de mon portefeuille. Une fois le transfert effectué, le montant sera ajouté à mes fonds et je pourrai le retirer en moins de 30 minutes. Je souhaite savoir si cette procédure est légale, valide ou potentiellement frauduleuse. Merci pour votre retour.

Subject: Reporting Fraud on 10th March at 15:30 Dear Customer Service, I have been instructed by my bank and Wise account to report a fraudulent activity that occurred recently. The British police are involved and conducting an investigation as well. This is being treated as a case of fraud and not a scam. Kindly direct this matter to the appropriate department immediately. I will be expecting to hear from you soon regarding this issue. Please note that there are reference numbers available for this case if needed. Thank you for your attention to this urgent matter. Sincerely, Doreen J.

Hello Binance team and community members, I am reaching out for help regarding the suspension of my withdraw function on my account since February 26th. Despite providing all necessary information and proof, such as three months' worth of bank statements from two banks, the situation remains unresolved. I have complied with Binance's rules and policies diligently, and I am solely accountable for my account activities. I engaged in legitimate buy and sell transactions, and unknowingly received fraudulent funds, which is unrelated to my account issues. I trust Binance and seek a prompt resolution to reactivate my withdraw function, as I am not liable for others' actions. I kindly request your understanding and compassion in addressing this matter swiftly. I have full faith in Binance's reliability, and I trust that my account will be reinstated without further delay.

I've had a Binance account for a few years. When I tried to withdraw my funds, I got a message saying that due to regulations, they can't provide services in my region. Despite years of smooth operation, a recent support call revealed my account is mistakenly linked to Richmond Hill instead of my actual location in Quebec. Binance suggested I contact my phone provider, Rogers. However, Rogers redirected me back to Binance saying it's their issue. I just want to access my funds, especially since my location hasn't changed since opening my account. How can this be resolved?

I made a money transfer from my Binance account to my bank on June 26, [redacted]. Binance confirmed the transfer, but my bank bounced it, and the funds were returned to Binance. They have not credited the money back to my account. It has been over 8 months, and I still need the refund. Binance does not provide a phone number for contact. How can I reach them? What steps can I take to take legal action against them?

My bank contacted me to inform me that I have fallen victim to a scam. A company identified as Trezortrust promised to invest my funds in bitcoin. Following significant investments, they claimed I had made substantial profits and assured me they would transfer the returns to my bank account. I hold an account with Binance under my name, and the individuals from Trezortrust were aiding me in depositing funds into my Binance account. Regrettably, I cannot locate the purported funds in my Binance account, and my attempts to contact Trezortrust by phone have been unsuccessful. I am seeking guidance on recovering my funds or discovering the whereabouts of the investment. I appreciate any assistance provided.

Hello, I have been locked out of my account for around a year now. Despite sending in a video, ID, face picture, and text stating the date for unlocking, I have not received any response. I am unable to log in and keep getting a message that my new phone number is associated with another account, even though I only have one account to my knowledge. I am looking for direct contact with a German-speaking person. Please reach out to me via email with instructions on how to proceed. Providing a link would also be appreciated. Thank you, Uwe Banczyk

I signed up before with a previous account that I can no longer access. I'm attempting to create a new account but unable to do so since my social security number is linked to the old account. I would like to request the deletion of my old account "[redacted]" so that I can proceed with creating a new account with a different email address and password. Kindly confirm if this request can be fulfilled. Thank you.

Dear Sir or Madam, I am looking to get in touch with Binance Support, but I need to sign in first. My name is Eva Méry, and you can reach me at [redacted]. I was born in Dunajska Streda, Slovakia, and currently reside in Wörth am Main, Germany. My platform was hacked, and a significant amount of money was stolen from my Binance account. I have already registered with my phone number and made transfers to my account, but unfortunately, the money was stolen, and my account was compromised. I did not authorize any transfers to strangers. I am seeking assistance to recover my funds. I can provide evidence of transfers and SMS receipts showing substantial deposits in recent days. These SMS messages were sent to my phone at [redacted]. I urgently need your help to reclaim my money. I am willing to provide my ID as proof that I am indeed Eva Méry, born on 20.12.[redacted]. Thank you in advance for your help, and I look forward to your response. Sincerely, Eva Méry

I am experiencing an issue with a $[redacted] payment from Binance. I have been receiving emails stating that the payment is on hold and cannot be processed into my account. Despite screenshots showing the payment went through, I am uncertain when or if the money will be accessible. Binance is requesting a $[redacted]-$[redacted] deposit to lift restrictions, which makes me wary of a potential scam. I simply want to receive the payment owed to me.

I created my Binance account today and successfully verified it. I am located in the UK. However, I am encountering issues depositing GBP via bank transfer. Upon attempting to deposit, I encountered an error message stating: 'Service not available - Based on our Internal Policy, this service is not available to your account. Please select another currency or payment method to proceed.' I also tried using the Bank Card Visa/MasterCard option, but received the same error message. Can someone advise me on how to deposit GBP to my account?

I recently purchased a new cryptocurrency during the presale phase on Binance. After the value of the coin increased, I decided to make a withdrawal, which was successful according to the sender's screenshot. However, I never received the funds in my wallet. The sender claims the deposit was frozen due to suspected money laundering activities, and they are requesting that I pay Binance for an investigation to release the funds once they confirm the money is legal. Is this a valid procedure?

Hello dear Binance team, I have been experiencing issues with signing up. I have verified my email address ([redacted]) multiple times, but I keep receiving a message saying, "Unfortunately, we could not verify your application." I am being asked to verify again. Please assist me with this problem. I am having trouble understanding why Binance is so complicated. Please respond to [redacted] and kindly delete any other email addresses associated with my account. Only use the email [redacted] for communication. Thank you for your prompt response. Best regards, A.Filly

I recently received a request from Binance to withdraw my cryptocurrency because my account will be deactivated. I have been struggling with the phone number verification since it was changed without my consent. After contacting customer service and providing all necessary identification and details, they claimed I didn't sufficiently prove ownership of my crypto. This situation is causing me a lot of stress, and I need assistance accessing my account to make the withdrawal as requested. My details are Wayne Ian Fullerton, born on October 22, [redacted], residing at 90/65 Manooka Drive Cannonvale Qld Australia, contact number [redacted]. I own around 50 million Shiba and apenft tokens with an approximate total value of $[redacted]. I am confident that I am the legitimate owner of this account and have used Binance as a trusted platform. I request the phone verification number to be changed back to the original one and the Google authentication to be reset. Rest assured, I am willing to provide any necessary identification to confirm my identity. Thank you for your attention. Wayne Fullerton

Hello, my name is Gail Sandra Barnes. I recently made a £[redacted] investment with a financial advisor named Liza who is trading on my behalf. I was surprised to hear that I needed to deposit £[redacted] into the account to verify it. I wonder why I would need to provide my own funds if I am already trading with you. What is the minimum amount of currency that can be exchanged into pounds (£)? I am concerned that I might be a victim of a scam. I have been asked to transfer £[redacted], which I do not have as a member of a low-income family in England receiving benefits. I would like clarification on your banking rules and the minimum exchange amount. I am worried about potentially losing my £[redacted] investment. Thank you for any assistance. - Gail Sandra Barnes

Hello, I am concerned about the loss of over [redacted] dollars in my last two transactions. I have attached screenshots of the Crypto transfers from my Binance account. The transactions were marked as successfully delivered by Binance but appear as unpaid on your platform. The vendor I tried to purchase from is 1hero, and I have included the wallet address. I have attached all the screenshots of the four lost transactions for your review. Your assistance in resolving this matter would be greatly appreciated. Thank you, Tim Wheeler.

Dear Sir or Madam, My name is Norbert Jacobs from Schwerin, MV in Germany. Since last year, I have been active on the FoxNewsTrade platform. When I wanted to withdraw my balance, I had to open an account with Binance Bank for this action. I was verified via an online phone call with my ID details. A total of €16,[redacted].32 was transferred to my Binance wallet. Despite receiving numerous emails and seeing the balance in my wallet, the money disappeared after a day, leaving my Binance account with 0.[redacted] BTC or €. Various staff members contacted me to resolve the issue. Ultimately, a staff member, Ms. Anna Sikorski, asked for my Visa card details under the pretense of configuring it with the Binance account for withdrawal. However, Ms. Sikorski made a €1,[redacted].00 purchase using my Visa card at Binance, which appears on my bank statement from Vilnius, Lithuania. My balance is now empty. When trying to withdraw from my wallet step by step, I encountered a message in red stating my balance is 0.[redacted] BTC/€. I seek your assistance in uncovering this fraud so I can recover my money. Best regards, Norbert Jacobs

Hello, I have a Voyager account and I recently requested to transfer my cryptocurrency portfolio to my Binance US account. It has been over 15 days and I still do not see my cryptos in my Binance account. Can you please provide an explanation? My name is P. Deshpande and I have registered a Binance account in my name. I would like you to move my cryptocurrencies from Voyager to my Binance account. You can reach me via email at [redacted] or on my cell phone at ([redacted])-[redacted]. Thank you.