Best Buy Customer Service Issues

I recently upgraded my phone at Best Buy with the understanding that if a better deal came up before Black Friday, I could take advantage of it. Unfortunately, when a better offer did appear, they informed me that the deadline had passed. This resulted in missing out on annual savings of over $75. If the salesperson had informed us about the time constraint earlier, we would have acted on it. This situation has happened before during a previous phone purchase. The service at Best Buy is exceptional during the decision-making process, but it significantly drops in quality once the purchase is made. As a loyal customer who has spent thousands of dollars at Best Buy, this experience has been disheartening. At this point, I am hesitant to return for future purchases.

I experienced issues with delivery dates and encountered rude customer support. I had to cancel my order. I received an email stating that the delivery fee and Holloway charges would be refunded to my credit card, but there was no mention of the install kit. I paid $[redacted] for my dishwasher. After discussing with James at corporate yesterday (who would not transfer me to a manager), I noticed that the charge for the dishwasher on my order suddenly changed to $[redacted].98. This has been an incredibly disappointing experience for me.

I recently received my order for the KitchenAid gas range KSGG700ESS. The delivery team demonstrated how to operate the stove, including running the oven for 30 minutes. However, I noticed that the griddle was missing and the bottom drawer was sticking out and wouldn't close properly. After contacting Best Buy, they advised me to reach out to Whirlpool, who said they would charge for any service. I called Best Buy again, and they suggested calling early in the morning due to a system update delay. This level of service is unacceptable. I have been a loyal PCRichardandson customer and decided to try Best Buy this time, only to encounter these issues. I urgently need someone to inspect the range delivered today.

I placed an order (BBY01-[redacted]83) yesterday expecting a free $[redacted] gift card as per the promotion on the website. However, upon checking, I was charged for the gift card. I tried reaching out to Best Buy immediately to rectify this but had trouble staying connected to the chat and faced a long wait time over 45 minutes on the phone. After contacting Best Buy this morning through chat, I was informed that it was a promotional error and that I need to visit the store for a refund on the gift card. I feel it's unfair to ask the customer, me, to bear the burden of resolving this error, especially considering the inconvenience of traveling over half an hour to the nearest store. Currently, the tablet is ready for pick up at the store while the gift card has not been shipped yet. It is frustrating to have to go to the store upon gift card arrival just for a refund, especially when the gift card status is still in processing. I have spent over an hour trying to address this issue. Resolving a promotional error or canceling an order should not be this complicated or time-consuming for the customer. I am disappointed with the lack of customer service in handling this matter. I request either canceling the entire order for a full refund or honoring the promotion with a $[redacted] credit.

I received the refrigerator I ordered from Best Buy today. The delivery team recommended not removing the protective film until the refrigerator reached room temperature to avoid difficulty in removal, which also prevented the installation of the handles. Although they demonstrated how to install the handles, I only received one screw instead of the necessary four. Consequently, the refrigerator currently has no handles attached. Moreover, there seems to be an issue with the unit moving forward when the door is closed, prompting concerns about its stability and the need for securing it. I regret attempting the handle installation myself and now require assistance. Kindly arrange for a technician to return promptly to install the handles correctly and address the door movement issue. Your immediate attention to this matter is appreciated. Thank you, Ellen R.

I placed an order that was shipped on the 15th and was expected to arrive shortly after. However, I have been receiving emails with updated delivery dates, and now it's scheduled for the 24th. I recently saw a Best Buy commercial offering free next-day shipping for new orders, which makes me wonder why my package is taking so long. This delay is quite inconvenient for me, especially since I won't be in town to receive it. My order number is BBYTX-[redacted]67. Thank you.

I bought a scratch and dent washer on 12/13/19 from the orange CT #[redacted] store from Kyle G. He was very informative and provided a delivery date of 12/21/19, which was later rescheduled to 12/29/19. After contacting store #[redacted], I was given a number for appliance resolution 1-[redacted]. When I spoke with Rex, he seemed uninterested and unhelpful. I suggested a discount due to the inconvenience and expenses incurred, but Rex proposed a gift certificate instead. I prefer a discount on the washer. I asked if he would ensure the delivery this time, and Rex mentioned he might check the day prior, citing the large warehouse's workload. My account # is [redacted].

I recently ordered a Samsung sound bar model [redacted] online. Unfortunately, the product arrived in its original store box without any discreet packaging, displaying a large picture of the item. The box was damaged, appearing re-taped and torn upon delivery. Despite the recipient being correct, the condition was disappointing. When I contacted the Best Buy store to address the issue and inquire about a replacement, they were unable to hold the last item for me, despite my proximity. This lack of assistance frustrated me greatly. I am extremely dissatisfied with the entire experience and am disappointed with the poor handling of my order. As a long-time customer, I am deeply upset and considering taking my business elsewhere. Merry Christmas. - T.J. G.

I am from the UK, and I placed my order, #BBYTX-[redacted]07, on 17/12/[redacted]. I used my Visa debit card from the Cooperative Bank plc to pay $[redacted].70, including tax. The payment was immediately deducted from my account, and the items arrived on 19/12/[redacted]. Even though I have paid for and received the items, there is still an authorization charge pending on my bank account. This has caused an issue as my bank considers it pending payment, which affects my account balance. This situation is inconvenient as it restricts my access to my own funds and could harm my credit rating. I called 1[redacted] as advised by a customer service representative, but the authorization charge remains after 4 days. This was not communicated to me when I placed the order, and I find it unnecessary given that I paid with available funds. I have spent time and money on lengthy phone calls trying to resolve this matter. I urge immediate action to lift the authorization charge to avoid disrupting my family's Christmas celebration.

On Thursday, December 19th, I received a text from you stating that my order had been delivered. Order Number: BBY01-[redacted]58 The order was indeed delivered, however, it is currently stuck in a USPS large package mailbox at my condo complex that is not opening due to damage. The post office is aware of the issue but has not yet repaired the mailbox. I have been informed that they have submitted a request to fix it, but there is no estimated time for when it will be resolved. I am unsure of what steps to take in this situation as I am unable to access my package or return it. The keyboard has been sitting in the mailbox for three days now, and with tomorrow being Sunday, it will make it four days. I would appreciate any assistance or guidance you can provide. Thank you.

Best Buy should improve its environmental responsibility by offering copy paper with a high recycled content. The current house brand lacks any recycled indication and is packaged in plastic, raising concerns about recyclability. I prefer purchasing [redacted]% recycled copy paper from Staples, even though the post-consumer content is unknown. Businesses must address their social and environmental impact considering the depletion of natural resources and increasing waste levels due to human activity, especially in the face of climate change.

I purchased an Epson WF3720 printer on 10/17/19, model # C591. After 2 to 3 weeks, I encountered wireless printing issues. Despite troubleshooting with EPSON support and Geek Squad, the problem persists. I have tried re-installing software and following detailed instructions, but to no avail. Interestingly, my laptop prints wirelessly at my office. It seems there may be a software or printer issue. Any help would be appreciated. Order # BBY01-[redacted]14.

The customer had a disappointing experience at the Best Buy in Chattanooga, TN. The manager handled the situation poorly by approaching them rudely just after closing time, making them feel rushed and escorted to the register. The customer was surprised by the lack of professionalism and wished they could have made a different choice. The lack of a closing announcement further added to the frustration. They expressed their desire to be contacted about the incident and hinted at not returning to shop at this location due to the poor customer service received from the Chattanooga staff.

I am extremely disappointed by the service I have received. I recently purchased a graphics card for my boyfriend, expecting it to be delivered on Saturday the 21st. Now, I have been informed that there will be a significant delay, possibly up to a month until January 20th. Despite my repeated calls to customer service, I have been met with unhelpful responses. The payment has already been withdrawn from my account, leaving me unable to purchase the item elsewhere. This experience has soured my first and last shopping encounter with Best Buy. I am requesting either a refund or immediate cancellation of my order as promised delivery dates have not been honored. I feel let down as I could have obtained the item promptly from numerous other sources by now.

On December 23rd, I returned a FireStick that I bought on November 29th. The receipt promised a refund of $27.02 to my credit card. When I checked my bank statement, I noticed the refund appeared as a charge. After contacting my bank and Best Buy corporate, they were unable to assist me due to not having access to the financial data. Best Buy corporate advised me to return to the store where I made the return. At the store, they acknowledged the charge on my bank statement conflicted with the receipt but could not issue a refund. They suggested issuing a gift card instead of returning the money to my account, which left me feeling frustrated and deceived by Best Buy's customer service.

On 12/20, I purchased a TV in-store. Two days later, on 12/22, the price dropped by $[redacted]. When I contacted customer service, they wouldn't match the new price, despite being a loyal Best Buy customer for over a decade. Disappointed, I canceled the original order and re-purchased over the phone, only to find out delivery wasn't available after speaking with a tech. Opting for store pickup, I later discovered delivery was an option on the website. When I called back to make a change, they refused. This experience has been frustrating, as I've never encountered so many issues with an order before. Now, I must figure out how to pick up a 70” TV on my own. Attempts to contact the store directly have been unsuccessful. Seeking assistance to resolve these challenges.

I purchased an iPhone 5 for my granddaughter who forgot her password and got locked out of the device. Apple was unable to unlock it, stating that it had been used by someone else. I believe that if a phone is sold as new, it should not have any previous data on it. Apple has informed me that they cannot assist further. I am now considering trading the device back in, as it was purchased recently in November [redacted].

My name is Charles Walker. I placed order # BBY01-[redacted]12. I was promised delivery by the 24th, but I recently received an email saying the gift my child wanted for Christmas will arrive after the holiday. I could have easily bought it in-store. I hope Best Buy will offer me some form of compensation, or I will advise against shopping at Best Buy in the future. I understand that unexpected issues can occur, but when a specific date is guaranteed, delays should not be part of the equation. My frustration is not directed towards the specific person reading this email, but rather towards the company as a whole. Nonetheless, I wish you all a happy holiday season.

I received my TV delivery today, and upon unboxing, I noticed three small indents along the back. It doesn't appear to be from the delivery process but may have happened elsewhere. I am hoping to inquire about a possible discount due to the damage and to ensure this won't affect any future warranty claims. I can provide pictures to further illustrate the issue if necessary.

Today, I received a television through delivery and noticed three dents in the back, right in the middle. I am not sure if I can receive a discount or if it needs to be returned and exchanged. The dents do not seem to be related to the delivery process, but I believe they indicate a defect. I am concerned about being blamed for the damage and potentially not being able to use my warranty in the future if an issue arises.