Best Buy Customer Service Issues

On February 16th, I had an appointment at the store for the installation of a Kenwood Stereo, remote start, and back-up camera. I was informed that all necessary parts were not available, resulting in a rescheduled appointment to March 6th. Despite bringing all required parts on this date, issues with the stereo were noticed post-installation. These issues include the stereo's failure to recognize any cell phones, the speedometer starting at 10 MPH while idle, non-functioning auto play feature, inability to receive text messages or phone calls without locking the display, among other concerns. Neil attempted to address some issues during subsequent visits on March 15th and April 14th, but problems persist with the stereo and remote start functionality. Neil suspects a defective stereo and suggests sending it to Kenwood for service, which could further delay the resolution. I am seeking assistance from another store for a prompt resolution as the current situation poses a hazard while driving, with errors like "Shift to Park" appearing at lights. I am hoping for a swap or repair of the stereo without the need to send it to Kenwood and to have the speedometer functioning correctly at 0 mph when the vehicle is not in motion.

I am inquiring about the reimbursement of a double charge by Geek Squad-Best Buy, wrongly charged to both my American and Austrian accounts. I am reaching out from Vienna, Austria, seeking written confirmation of the refund to avoid costly phone calls. I have only been provided with phone numbers so far, but I need an email address for communication. Please confirm the refund for the Microsoft Office package as soon as possible. Thank you, Sabina Hawel. I have been trying to contact you since March via email with no response. In my previous correspondence, I updated my billing information and was subsequently double-charged $69.99 – once to my Austrian and once to my American Visa. I would appreciate your prompt attention to reimbursing one of these charges. I have attached the necessary documentation for your review. Please let me know if further details are required. Looking forward to your email confirmation. Regards, Sabina Hawel.

I was disappointed to discover that the free month trial for SlingTV that came with my new TV had to be activated on the purchase day or else it would expire. This was not made clear to me at the time of purchase. Due to circumstances, I was unable to set up the TV and internet until three weeks later, only to find out that the trial had expired. I rely on TV for entertainment as I am disabled and spend most of my time at home due to chronic pain. It's frustrating to now only have internet and no cable as I was looking forward to trying out SlingTV. I feel let down by this offer and the lack of flexibility around activating the trial. Thank you for your time.

I recently had two individuals set up my TV and connect it to my home theater system. They did a great job, but I'm having trouble configuring my home theater to work with regular TV channels. My home theater only works when the TV is on, and I need assistance to fix this issue. I am not very tech-savvy and would like to have someone come back and help me with this setup. I'm willing to pay extra for the service. My name is R. W., and the work order for my installation is [redacted]. I appreciate the initial work done by the technicians, but I need further assistance to ensure my system functions properly.

I recently purchased a TV, router, and sound system with installation services from Geek Squad. I clearly indicated to the sales associate the location of the outlets on the wall for installation. However, the day before delivery, Geek Squad informed me that due to outlet placement, they couldn't complete the installation as planned. Despite canceling the order after a discussion, I discovered that I wasn't fully refunded. I now have an outstanding balance of $[redacted].19 on my account with the number [redacted]. - Kelly B.

Upon purchasing my new 65-inch television, I informed the Best Buy clerk that I wouldn't be moving into my apartment for several weeks. The clerk assured me I would receive a free month trial of Sling streaming TV. However, to my disappointment, when I attempted to activate it via an email, I discovered the trial had already expired. I am frustrated by the lack of transparency and the difficulty in reaching customer service. I just want the free month trial of Sling TV I was promised, given the circumstances surrounding my purchase. Despite emailing the company, I have received unhelpful automated responses. I demand a resolution to this issue and appropriate compensation for the inconvenience and additional expenses I have incurred due to this situation. If I do not receive a response promptly, I will be sharing my negative experience with your company and the misleading information provided by your representative. I expect a prompt resolution and clear communication moving forward.

My husband returned an item on 3-27 and was told the money would be back on our card within 5 days. After checking at the store and being informed it could take 7 to 10 business days, I spoke to a corporate representative who mentioned 15 days, but when I called today, I was told it could be 30 days. The phone number used during the purchase was input incorrectly, so I've been encountering issues. I urgently need the $91.63 refunded as it's essential for our expenses. Proper training on the refund process is necessary to avoid confusion. I hope to receive the money promptly. Thank you, Evelyn Thomas.

Hello Best Buy, I visited your store in Vauxhall, New Jersey on 4/17/[redacted] around 12:20 pm to buy headphones and earbuds. I waited for about 15 minutes before a salesman said he would find someone to assist me. After another 7 to 10 minutes, a young lady asked if I needed help, and she called the same gentleman I initially approached. He mentioned that they would help me once another task was completed. While waiting, I noticed several Best Buy employees without customers during the whole 30 minutes I spent there. This was not my first experience with this store. I believe the primary goal should be selling merchandise, not making assumptions about customers.

I was in the Northtown store looking for a DVD on 4/2/[redacted]. When I asked an employee for directions to the DVDs and restrooms, he gestured towards the right spot. After using the restroom, I slipped and fell, injuring my arm and shoulder. Despite informing Dan, the manager, he didn't seem concerned. Upon returning with medical bills, Dan was unhelpful and refused to take the paperwork. I spoke to Lynn from the Corporate Office, who advised me to email. Please get in touch with me or my wife, Crystal Peterson, at [redacted] or [redacted]. If we're not available, kindly leave a message. Our address is Brent and Crystal Peterson [redacted] Central Avenue N.E. Apartment [redacted], Minneapolis, MN [redacted]. Thank you for your assistance. - Brent Peterson, 4/19/[redacted].

I had a disappointing experience at Best Buy in Brooklyn, OH on Saturday, April 6th. While at the customer service desk for a return/exchange, the associate assisting me had to locate the manager on duty, Frank Storch. Unfortunately, Frank did not make an effort to address our concerns or resolve the situation when we eventually found him. He mentioned contacting us after speaking with Geek Squad, but unsurprisingly, we never heard from him. Frank's lack of customer service skills is concerning, and I am disheartened that he holds a sales manager position. Although most of the team has been helpful, I, as a loyal elite plus customer, will avoid working with him in the future. Thank you.

To whom it may concern, Hello, my name is Francy Prieto, a student from Coral Gables Senior High School. I would like to bring attention to the outstanding educator, Mrs. Brown, who excels in teaching business and finance studies. She covers various subjects including entrepreneurship skills, information technology, and IB business management. Despite the challenges teachers face, Mrs. Brown effectively manages her classroom. Over the last three years, I've observed students using an outdated microwave in her room for heating their meals continuously. I am reaching out to inquire if your company could provide a discount to help our school purchase a new microwave for Mrs. Brown. Any assistance would greatly benefit our school and the student body, many of whom lack certain privileges. Thank you in advance for considering our request from Coral Gables Senior High. Best regards.

Hello, I wanted to share my recent experience at Best Buy in Oakville Winston Park. On April 17th, I went to pick up my rice cooker but forgot my driver's license. Despite having my receipt, email, and multiple credit cards for identification, I was informed that my purchase couldn't be released without my ID, which I understand and respect. What left me extremely disappointed was the treatment I received from a manager named "Angel." Instead of politely requesting me to return with my license, she looked at me rudely, shouted at me, and instructed me to sit in a chair until closing time at 9 pm. The way she handled the situation made me feel disrespected and belittled, as if I was being attacked for reasons beyond my control. Consequently, I decided to return the item and leave the store.

Order number: [redacted][redacted] Prescott, AZ Branch Sales Representative: Noah Product SKU: [redacted] Quantity: 2 units of SKU [redacted] Noah sold us a product incompatible with our existing setup. Seeking expertise, we relied on the store's recommendations, only to find the sound receiver purchased cannot be used. Despite Geek Squad's confirmation, the store declined a return due to policy. I was instructed to return the item in person, which is challenging as my wife is in a wheelchair, and I have mobility restrictions. The store's refusal to ship the item back is inconvenient. I expressed my dissatisfaction and have refused delivery to store representatives. Krystal, the store contact, was unwilling to accommodate our situation citing inventory concerns, although the products originated from Flagstaff, not Prescott. Can any arrangements be made to assist us in this unique circumstance? Sincerely, Keith V.

I made an online purchase on 4/19/[redacted] and applied for a Best Buy credit card. Everything went smoothly, and my order was placed. I received part of my order on 4/22 as expected. However, on 4/23, I got a text asking me to update my payment method to receive the remaining items. I tried to update my information but encountered issues. After a 55-minute call with customer service and speaking to 5 different representatives, the technical problem with my order and credit card was resolved. I have my installation scheduled for May 4th at a local Best Buy. It's frustrating that after such a long call, all I was told was that I "should be all set." Initially, I was impressed by how easy it was to place my order, but the customer service experience has changed my opinion. I have always had good experiences at my local Best Buy, and it's disappointing that my online experience has been less than satisfactory.

I signed up for the Elite Service to calibrate my $2,[redacted] TV with Geek Squad, who went the extra mile to come out to my location. Unfortunately, my TV panel died during the Stanley Cup Playoffs on April 8th. Despite being willing to pay the extra distance fee, they outsourced the job to a company I'm not comfortable with. The technician determined the panel was bad and that fixing it would be too costly. I was expecting some sort of credit and was considering purchasing a $4,[redacted] LG TV from you. However, after numerous calls to Geek Squad, I am still in the dark with no resolution after 14 days. I am disappointed with the service and lack of communication. My case number is [redacted]7, associated with my phone number [redacted]. I am frustrated with the lack of progress and uncertainty about the situation. I hope to receive a response soon regarding a credit or the repair status.

I purchased an HP All-in-one computer approximately four months ago for my office but only recently set it up on April 23rd. Initially, it worked fine, but after about 10 minutes of use, it started slowing down. I left it off overnight and attempted to use it the following day, April 24th. However, it took a significant amount of time (around 10 minutes) to log in after entering my pin. When I tried to open applications like Google Chrome, it took 5-12 minutes, and once open, they became unresponsive. Despite repeated shutdowns and restarts, the screen eventually went black. I am considering returning the computer as it does not meet my expectations. Any assistance would be greatly appreciated.

Order: BBY01-[redacted]75 I bought an LG washer/dryer set from Best Buy on April 7 and had them delivered on April 12. During delivery, the dryer was making a strange noise, noted by the driver (Christian). He arranged for a replacement, which took place on April 20. However, the new dryer has the same issue, as Christian noticed and said Darrin, the store manager, would reach out about. I am seeking guidance on how to receive a quiet dryer. If this issue is common with LG units, or specific to the batch at the Orange Park store, I may consider a different brand. I would like to explore options before the return window expires.

I bought a Google Chromebook on 4/12/19 but had trouble connecting it to my hotspot. I returned the next day to swap it for an ASUS computer and paid geek squad $40 to set it up. I asked specifically for help connecting my hotspot, but it wasn't noted. When I picked up the computer, Trevor tried for 5 minutes but couldn't get it to work. The manager, Presten, couldn't refund the fee as it wasn't on the setup notes. I'm disappointed with Best Buy and Geek Squad's customer service. I've complained to the BBB and on Facebook. I won't shop at Best Buy again and will share my bad experience with others. It's not about the money but the lack of service provided after paying for it. I've returned the ASUS computer and expressed my dissatisfaction in the survey.

I received my refrigerator on April 11, [redacted], but it's not cooling the water. Repair team came on April 22 and couldn't fix it. They scheduled a new delivery for April 24 between 7 am - 1 pm, but it didn't arrive. After speaking with several representatives, the earliest delivery they could offer was April 30, which is too late as I leave on May 1. How can I test the new refrigerator? Hayden from online support was the only one who could locate the order details. The service process and record keeping seem to be disorganized. Frank.

Best Buy: We Regret to Inform You Dear Meg, I am disappointed with the service I have received after making a significant purchase. The inability of Best Buy HQ to arrange a visit reflects poorly on the organization. I will be sharing my experience in various outlets to highlight the issues I have encountered. It is concerning to see a once great company struggle in this manner. Beginning tomorrow, I plan to launch a yearlong campaign to address the flaws and incompetence I have experienced. I believe in holding companies accountable for their actions. I will be reaching out to the CEO and Chairman of the BOG to bring these matters to their attention. It is disheartening to witness the decline in standards since Sheri Ballard's departure in [redacted].