Best Buy Customer Service Issues

I visited the Eagan, MN location with my wife and in-laws on March 31. We spent around 30 minutes choosing a TV, finally deciding on a 60” LG 4K smart TV. Despite us all gathering around the TV, no employees approached us even though we were the only customers in the store. After 5 more minutes of waiting for assistance, we left without making a purchase. During my lunch break yesterday, on April 4, I called the Eagan location wanting to buy the TV I had previously chosen. After being on hold for 10 minutes, I hung up and called back to reach a representative who checked the inventory and confirmed the TV was in stock. I was then transferred to an “expert” but got disconnected while waiting on the line with my credit card and Best Buy gift cards ready. After wasting about 30 minutes, my lunch break was over, and I returned to work without buying the TV. I am seeking competent assistance to make this purchase and expect a discount for the time and effort I have invested. Otherwise, I may consider taking my business to Amazon.

My XBox One X was accidentally damaged when it fell, and I have the Geek Squad Protection Plan. Despite the damage to the external console, the tracking notifications indicate that only an internal part needs replacement. I am concerned as to why the external damage is not being considered for replacement as stated in the Protection Plan. Even after attempting to contact various customer service representatives and repair centers, my questions remain unanswered. The experience has been frustrating, with calls outside business hours, unreturned messages, and unhelpful transfers. I value the Protection Plan I purchased and expect it to be honored without any exceptions or additional steps not mentioned in the agreement.setVisibility

Subject: Concern about Refrigerator Damage Hello Best Buy, I hope you are well. I am reaching out regarding the refrigerator I received yesterday through UPS. Even though the box seemed undamaged, upon further inspection, I discovered several issues as depicted in the attached images. The right rear corner has significant metal damage, and the plastic vegetable tray is broken in multiple spots. Despite these cosmetic flaws not affecting the functionality, I wanted to bring it to your attention for future reference. I understand that given these imperfections, a "Scratch & Dent" discount might typically apply if bought in-store. I am willing to keep the refrigerator as long as it operates correctly. I kindly request that you make a note of these damages on my purchase record, so it can be considered in case of any potential future malfunctions. Thank you for your assistance and understanding. Have a great day! Warm regards, Chris Mehling Glendale, AZ [redacted]

A few weeks ago, I visited Best Buy without my 10% off birthday flyer. An employee assured me that the discount would be linked to my rewards account and I could use it without the physical flyer. I returned home empty-handed but remembered the information shared. When I recently went back on April 6th to make a purchase and redeem my birthday discount, I was told by a Best Buy representative that it wasn't linked to my account. As a loyal customer, I kindly request that the 10% off one item birthday promotion be applied to my purchase from April 6th. Thank you.

I have canceled my Total Tech Support service, and I was expecting a refund of $[redacted] and change. When initially discussing this with a representative, they mentioned refunding it to the card I used for payment, but that card is inactive as I have been unable to access it due to being incarcerated. It has been two months now, and every time I follow up, I am given false information about a refund check being sent out. I am incredibly frustrated with the misinformation, being disconnected on calls, and not getting to speak to a manager despite requesting it. I am now considering taking legal action if this matter is not resolved promptly. I demand the refund to be sent as a physical check to my address without any further delays or excuses. Please expedite the process and send the money as soon as possible.

Hello, I recently visited the Christiana Delaware store (#[redacted]) to return an item, inadvertently missing the return date. Despite the oversight, the customer service representative kindly explained the store policy. As an elite member who has made significant purchases for setting up my new home, I requested to speak with a manager. The Sales Leader, Mr. William Warren, was on duty. However, Mr. Warren's manner was unpleasant and dismissive towards me. He implied that escalating the issue to corporate would end in his favor, displaying poor customer service skills. This interaction left me disappointed. I hope Mr. Warren's behavior is not a regular occurrence, as it would be detrimental to Best Buy's reputation. Despite the competitive pricing at Walmart, I have always valued Best Buy's product knowledge, which is why I have been a loyal customer. I will reconsider future purchases based on this experience. Thank you for providing a platform to share my feedback. Best regards, Susan O.

I am disappointed as the stove I bought was supposed to be ready for pick up today based on my receipt, but it is not available. I had specifically made arrangements for an installer to come from Houston to set it up today. Best Buy's Trenton location informed me that the stove won't be ready until 4/20/19-4/27/19, which contradicts what I was initially told. I would like to explore options to speed up the delivery process as I relied on the information provided at the time of purchase.

The customer service at Best Buy in Greensburg is terrible. I couldn't get help and felt ignored yesterday. I've been waiting for a call back from Best Buy, but if I don't hear from them today, I'll take my business elsewhere. In the past two years, I've purchased three computers, two printers, a tablet, and some other items for my business. If they don't value my business, I'll shop elsewhere.

I purchased a 55-inch T.V. from your store, and despite instructing the Best Buy employee to keep it upright, it was laid down. Upon getting it home, I discovered a crack across the bottom of the screen. The damage was attributed to dropping, but my spouse never dropped it. Stephen Larson informed me that you could not assist us. I am eager to speak to a higher authority to ascertain if the Best Buy employee was responsible for the damage.

I purchased a Fitbit in July [redacted], and the face detached from the watch on February 27, [redacted]. A few coworkers suggested I visit the Best Buy store in Burlington, NC for assistance. However, when I went to the store on March 4, the customer service representative advised me to contact Fitbit directly due to the time that had passed. I expressed my coworkers' positive views of Best Buy's customer service, which the representative did not appreciate. She insisted that I should have contacted Fitbit earlier. Her tone was not pleasant. Although I didn't hear her exact words, she made an inappropriate comment as I walked away. This experience was different from my previous interactions at the store, where I have always been satisfied with my purchases. Just sharing my feedback on this encounter.

I recently bought a battery backup from bestbuy.com. During checkout, I encountered issues using my rewards but eventually completed the purchase. However, I noticed that my bank account was charged three times, totaling $[redacted] for an item that costs $[redacted].69. My order number is BBY01-[redacted]21. While the order details seem correct, I was overcharged by $[redacted]. I am requesting a refund for the excess amount debited from my checking account.

I purchased a pair of Bragi headphones from your Anderson, South Carolina store. After 14 days, I returned them and received a replacement. A few months later, I faced issues with the headphones again. Bragi advised me on some troubleshooting steps, which did not work. They requested a copy of my receipt, which I provided. Unfortunately, due to logistics issues, they couldn't send a replacement and asked me to send my pair to them, costing me around $20. Since then, they have cited ongoing logistics problems, with minimal communication, dragging this process for over 2-3 months. I am disappointed and feel disrespected as a customer. I believe customers like me should have a positive experience post-purchase. Despite not expecting issues with Bragi products from your store, I am eager to receive a resolution. Thank you.

On 3/24/19, I purchased headphones I planned to return after receiving a pair for my birthday. Due to being hospitalized with an illness, I missed the return date. I called the store upon release, and they promised store credit. However, when I visited, I faced humiliation from the team. They denied me citing the return policy. The store manager's behavior was insensitive, laughing as I left. I intend to request a full refund after their tactless and unkind treatment.

I am inquiring about a preorder I made at Store#55 in Hurst, Texas for a Samsung Galaxy S10+ in Flamingo Pink placed on February 22, [redacted]. I ordered 2 phones and have received one in blue on the release day. I was informed of a delay in my preorder just 3 days ago. The store manager advised me to either wait or cancel my order. I am keen on keeping the preorder to avail of the free Samsung earbuds offer and the trade-in value that came with it. I am concerned that other stores are getting preference in terms of shipments and allocations. Even if I was the only one with a pink AT&T S10+ on preorder, it should have been fulfilled by now. I noticed the same color available online at a different location. Please reach out to me at [redacted] or cell: [redacted] to address this matter. Thank you.

On Sunday, April 7th, [redacted], I purchased a 4K Smart TV from your store. I connected it to my genie Mini and encountered immediate issues. When changing channels, there was a loud popping noise from the speakers, sometimes losing the channel with only sound remaining. Despite trying a new HDMI cable, the issue persisted. After troubleshooting and contacting The Geek Squad on April 10th, I was advised to return the TV to Best Buy. On April 11th, I took it to Best Buy Bowling Green regarding my service plan. Despite the initial resistance to refund or exchange for a new TV, after requesting to speak with a manager, I was able to receive a refund. This experience has left me dissatisfied with the service received.

I purchased new phones last month in March. Unfortunately, my fiance was in a car accident that totaled his car along with his phone inside. When I called to have the phone replaced, I was informed that without the physical phone, I needed to report it as lost. However, I was then told that I did not have the necessary protection for lost devices, despite having insurance. It was never explained to me when purchasing that this new plan did not include this feature, which I had on my previous phones. Had I known, I would have chosen differently, as now I am unable to replace the phone due to the lack of proper coverage. The miscommunication has left me disappointed, and I am hesitant to return to Best Buy Mobile in the future. It would be appreciated if someone could reach out to me regarding this matter.

I am facing an issue with a recent purchase of a Samsung 75-inch NU8000 floor display TV. Despite being informed that my Harmony remote would work without issues, it did not sync correctly with the TV. After multiple attempts to resolve the problem through different channels, I am left with a non-functioning unit. The inconvenience has consumed my entire Saturday, and I am looking for a prompt solution to avoid further inconvenience. I am hopeful that the store or Corporate will address my concerns promptly on Sunday morning. My receipt details are: 0[redacted] 04/13/19 12:12. Thank you, Scott S. [Redacted].

I encountered an issue with my reward certificate not appearing when placing an order online. Following a call to the support team, the helpful representative located my certificate and proceeded with the order. Unfortunately, I mistakenly used a cancelled Best Buy credit card instead of the new one. Despite a prompt correction on the website, submitting the updated payment information did not result in a confirmation email. Upon contacting the credit card department and the order department, discrepancies arose regarding the status of my order, leading to some confusion and inconvenience. Despite efforts to rectify the situation, I was unable to benefit from the sale price of the SanDisk iXpand 128GB Lightning Flash Drive due to technicalities, resulting in a $25 difference. I discussed the matter with a manager, Anna (#[redacted]), who unfortunately could not provide a resolution. I believe a long-time customer like me deserves better treatment and hope for a fair resolution. Thank you for your attention to this matter.

Subject: Order Issues and Frustration with Best Buy Customer Service I visited Best Buy on March 31, [redacted], and purchased 3 appliances for my kitchen remodel using a newly approved Best Buy Credit Card. However, when I checked my account on April 15th, the order had been mysteriously cancelled. After multiple frustrating calls to customer service, I was given conflicting information and transferred around without resolution. The lack of professionalism and clarity in dealing with the issue has left me extremely dissatisfied. I am now anxiously awaiting the re-order of my appliances for my ongoing kitchen renovation. I hope to receive a prompt and professional response to address this situation and prevent others from going through a similar experience with Best Buy. Thank you, Toni P.

On April 6, [redacted], I had the original radio in my [redacted] Honda Ridgeline RTL replaced with a Kenwood model DMX7705S from Best Buy in Bend, Oregon. The installation went smoothly, except for the Steering Wheel Component. A different part was ordered and installed on April 14, [redacted]. Despite this, the steering wheel functions for the telephone and Siri are still not working. The technicians were unable to fix the issue, leaving me unable to utilize the full functions of the radio I purchased. I am seeking guidance on how to resolve this problem. Both technicians who assisted me offered excellent customer service. However, the issue with the steering wheel functions still remains unresolved.