Bank of America Customer Service Issues

I have been in touch with multiple customer service representatives from Bank of America in the past week. I have explained my long-standing customer status and the challenges I am facing with my property sale. Despite making extra payments on both my cards as advised for a credit increase, I have not received the expected form to proceed. Each representative seems unfamiliar with Bank of America's processes, providing me with inconsistent guidance. I have diligently followed their instructions, but feel uncertain about progressing in the right direction. After being directed to a chat site on www.bankofamerica.com, I hoped to resolve my situation and confirm my credit increase, though I am unsure of the outcome. As a loyal customer, I expected better treatment and assistance navigating this process.

I have been a loyal customer for many years but encountered issues with a recent automated payment setup resulting in a past due notice from Bank of America. Despite receiving a payment success confirmation email, my account was marked past due, affecting my credit negatively. Upon contacting BOA, no clear explanation was provided, and the customer service representative could not help resolve the problem. This inconsistency is frustrating, especially compared to a previous successful payment made using the same banking information. I demand the removal of any negative credit remarks and seek a prompt resolution. Please reach out to me urgently to address this matter. Thank you, Kevin B. at Harvard Business School.

I need assistance as I am struggling to reach customer service through the internet banking portal and the chat is not working during business hours. I am attempting to activate two-factor verification but have been unsuccessful due to the discrepancy between the ten-digit phone numbers in the Czech Republic and the system only allowing for eight digits. Despite consulting my local phone provider, whose response was unhelpful, I have been unable to find a solution. I value two-factor verification and seek guidance on how to proceed in ensuring its activation. I appreciate any assistance provided. Thank you. Jerry K.

I am in need of assistance with activating two-factor verification for my online banking. I live in the Czech Republic, where phone numbers are ten digits long, but the system only accepts eight digits. I have tried contacting customer service through the internet portal and chat during business hours, but with no success. My local phone provider confirmed that ten digits are required. I would appreciate any advice on how to proceed with the two-factor verification. Thank you for your help in advance. Regards, Jerry K.

I am writing to address unauthorized deductions from my checking account ending in [redacted] in September, totaling around USD [redacted] across approximately 20 transactions. All these transactions were fraudulent and seem to be part of an ongoing scam. The first occurrence was in August and Bank of America has reimbursed that amount, issuing a new checking card which I have received. However, the fraudulent activity persists despite this action, indicating that other methods are being used to access my account. I have not been to South America in the last 14 years, and aside from regular quarterly deductions of around USD 25 by an insurance company, the only other legitimate deduction was during a trip to Arizona in May [redacted]. Richard M.

I recently filed a dispute on my credit card. I had done this successfully once before due to a "matter of principle" dispute. Even though I didn't want to go through the letter-writing process again, I initiated the dispute. After deliberately ignoring requests for more information, I was surprised when Bank of America confirmed they were returning the fee that Avis rent a car had been charging customers for years. I wanted to thank Bank of America for their help, but I struggled to find a way to do so. Unfortunately, my attempt to express gratitude was hindered by the frustrating customer service process at Bank of America. Dealing with their phone tree maze and trying to find an email address was a challenge. Overall, I appreciate the resolution of my dispute but found the customer service experience lacking. Thank you for your assistance, and hopefully, I won't need to contact you in the future. - R. Ginsberg

I have attempted six times to contact a human regarding an issue with processing a refund on my credit card at a store. Every attempt has been unsuccessful. Despite making five calls, I was only met with a robotic response that did not address my problem. My time was wasted fruitlessly, preventing me from assisting a friend with medical appointments. After enduring long holds and unhelpful responses, I am frustrated with the lack of assistance. As loyal customers since [redacted] with a history of promptly paying our credit card balance every month, this recurring problem is unacceptable. I am not tech-savvy at 76, and suggestions to use online platforms are not feasible. I am considering switching to a more customer-friendly bank as I feel undervalued and unheard by the current service.

Hello, I reached out to Bank of America in Irvine, CA on July 26, [redacted] regarding a fraudulent check amounting to $4,[redacted].36. I transferred $2,[redacted] to a Bank of America account on July 24th and visited the branch in person. They assured me they would assist since the mistake was not mine, leading me to believe the bank would rectify the situation by refunding $2,[redacted]. I initiated a claim and have not received any updates since that day. Over two months have passed, and I find this level of customer service unacceptable. Despite being a loyal customer for 14 years, this is my first encounter with such poor service at Bank of America. If the bank fails to take responsibility for its service, we are considering moving to another institution. We were promised assistance with the check, but we haven't been kept informed. I urgently request a resolution from the bank on addressing this issue with appropriate customer care. Warm regards, P.D.

My 90-year-old mother, Anita Minella, has an outstanding balance of $[redacted] that needs attention. I am David Minella, her son, seeking help to negotiate a reduced amount and resolve this matter. Anita currently has an automatic withdrawal set up for monthly payments, but the card is inactive. Any assistance would be highly valued as she has faced mistreatment from family members and her own challenges. Contact me at my provided details for further communication. Thank you.

I am currently facing a significant challenge with my medical bills impacting my ability to make minimum payments on my card. This has led me to consider bankruptcy as a last resort. I am reaching out to explore alternatives to bankruptcy and to address my debt with your company. I kindly request assistance in the form of an interest rate reduction to make my payments more manageable. Additionally, I am formally asking for a total balance adjustment to ensure a feasible payoff plan for both parties. I believe finding a mutually beneficial solution is crucial. Your prompt guidance on how to proceed in resolving this matter is greatly appreciated. Thank you, Marc B.

I was advised by COMDATA Corp to visit any Bank of America branch and request to "cash out a master card" to receive the money on the card, deducting a $5.00 fee for account closure. Seeking assistance at the 12 Mile & Little Mack branch in Roseville, MI, the Branch Assistant Manager mentioned no knowledge of this transaction, stating no affiliation between COMDATA and BoA. However, when contacting Comdata at [redacted], they confirmed their affiliation with BoA. I am keen on cashing out the funds on my Master Card at BoA. How can we facilitate this transaction? Would authorizing the Branch Bank help? For any necessary communication, please contact the branch at [redacted]. I can be reached at [redacted]. Thank you, Evelyn Larkins.

Hello, I am Atia Hanson. Recently, I was charged two unexpected overdraft fees by Golden State. Despite having informed them to cease recurring payments due to financial challenges after welcoming a new baby and struggling with rent, Golden State processed the payment against my wishes. This action has resulted in an additional financial burden of $70 due to the incurred overdraft fees. Although one overdraft fee was refunded last week, I am troubled by the repeated unauthorized actions by Golden State. As a long-standing customer who has maintained a good record for years without any overdraft fees, I kindly request the waiver of both charges. Your prompt attention to this matter is greatly appreciated. Please feel free to reach me at [redacted] with any necessary clarifications or resolutions. Thank you. Warm Regards, Atia Hanson

I made a $[redacted] deposit (Western Union money order) through the ATM on Sunday, October 7th. My receipt indicated a hold until October 18th, which I found confusing. I contacted customer service and spoke with Latonya Foster at the Howell Mill branch in Atlanta, GA. She explained the hold is to ensure fund clearance. Even after confirming with Western Union that the money order was valid, the funds were not released. I escalated the issue to customer service and spoke to a manager named Phoebe from the Texas office. Despite explaining the situation, Phoebe was unhelpful, insisting the hold would remain until October 18th. Disappointed with the lack of service, I plan to close my account after my direct deposit on October 15th. The experience with Bank of America regarding the $[redacted] money order from Western Union has been unsatisfactory, especially when the funds were confirmed valid.

Four weeks ago, I applied for a HELOC on my condo. I clearly stated that my home is part of a [redacted]-unit complex, with 27 units rented and the rest being primary and secondary homes. Recently, I was informed that despite my excellent credit, income, and deposits exceeding $[redacted],[redacted], my application for a 30% LTV HELOC was denied because Bank of America does not offer loans for properties they deem as "condotels." If their staff had understood their loan products better, I would have been informed about this policy earlier. It's disappointing to rely on my bank for a straightforward loan only to face this issue. It seems I made a mistake in choosing Bank of America for this process.

I am having issues with the claims department at Bank of America, and I am frustrated with the lack of assistance. For the past week, I have been calling every day, waiting on hold for three hours each time, only to find that the representatives do not have the information I need. When I requested to speak to a manager or supervisor hoping for better help, they kept me on hold for an additional hour, then claimed that someone would call me back. However, I have been waiting since yesterday for that call. I am considering closing my account as I feel the employees are not providing proper support and seem to be dishonest. I believe it is essential for bank employees to be truthful and upfront about their errors.

I misplaced my rent receipt for August [redacted] and need to obtain proof of payment from the account "Welcome2U" with the number [redacted]85 set up by my landlord Giovanna for tenants of Christina House at [redacted] W. 91st Street. Unfortunately, my original receipt got ruined in my front pocket due to perspiration. I also have an EDD Unemployment account with the number [redacted][redacted]. The rent amount for August and September is $[redacted] each, and I am certain I made these payments. My name is Ray A. Bushell, and my contact number is [redacted]. The required information, including my driver's license and account number, is on the payment deposit slips. I would be grateful for any assistance you can provide. Thank you.

I have a question that I need help with. A friend of mine who is a model from Kentucky told me she traveled to a fashion show in Turkey, but now she claims she is stuck there and needs money for a return flight. She showed me a photo of her cashier's check, but I’m unsure if it’s legitimate. I want to verify if she has a Bank of America account as stated on the check to confirm if she is telling the truth. I have encountered fake check scams before and want to ensure she is not trying to deceive me. I am looking for guidance on who to contact to authenticate her check and determine if she genuinely requires assistance. If her check is not valid, I will know not to engage further. Best regards, Dave M.

I have a Bank of America account, but since returning home to the Czech Republic three weeks ago, I have not used my debit card. The last transaction I made was transferring money from my Bank of America account to my Czech account on October 3rd. Yesterday, I received an email notifying me of a low balance, which is odd because I recently received a paycheck. Upon checking my account, I discovered three suspicious transactions on October 15th and 16th from UBER in San Francisco. However, this is impossible as I have been in the Czech Republic for the past three weeks. Unfortunately, I am unable to call the bank myself due to high roaming charges. I am hopeful that someone can assist me with this issue. Thank you for your help.

On October 7, [redacted], my account was wrongly charged $80 by a fraudulent Uber driver in Philadelphia while I was on vacation. The driver alleged vehicle damage after I left, leading Uber to deduct the amount without my permission. Upon disputing the charge, Uber investigated and acknowledged the scam. They assured me of a refund by October 7. Uber later confirmed the refund on October 13. However, I haven't seen the money in my account. I'm unable to verify the transaction online. Can someone assist in confirming the refund to my checking account?

I received an unexpected debit card and associated checking account from Bank of America without my knowledge. I did not initiate any contact with the bank or request these services. Furthermore, I have been notified that the account was closed after unauthorized actions were taken on my behalf. This situation is alarming as it may impact my credit score. I demand assurance that my financial standing remains unaffected and seek resolution to this matter promptly. Please reach out to me at your earliest convenience. Contact details are as follows: Michael T. Phone: [redacted] Email: [redacted]