Bank of America Customer Service Issues

I have Bank of America accounts but am currently in Taiwan. I got a notice saying my account has been inactive for 18 months, which also happened last year. I can't log in online without a U.S. cell phone for the verification code. I don't have one, and I'm unable to change my settings to access my account another way. Due to COVID-19, I can't travel to fix this in person. Last year, I used the chat service for the verification code. Can I do this again? Or could BoA keep my account active during the pandemic without online access for another 1-2 years? I'd appreciate any advice. My email for this communication is the same as my account.

I opened an account with Bank of America to collect rental income from 2 houses I purchased in Detroit, Michigan. For 2 years, I was able to access my account and transfer funds to my account in France without any issues. However, for several months now, due to heightened security checks, I am unable to access my account and do not know the current balance. I wish to close my account at Bank of America, but this can only be done by visiting a branch in the U.S. or by calling customer service. When I call, I am greeted by an automated service in English, which I do not understand, preventing me from explaining my request. Is there a solution to this issue?

I made my rent payment last Friday, the 3rd, but I noticed it was deducted from my bank account today. I mistakenly paid more than I needed to, submitting two payments of $[redacted] and $[redacted]. I intended to pay only $[redacted], and I urgently need the excess amount refunded. I rely on these funds to cover my gas expenses for commuting to work. The payment is still processing, so I would greatly appreciate if only the correct amount of $[redacted] could be processed promptly. Thank you for your assistance.

I lost my card and cannot access my account. I have been unsuccessful in reaching customer service by phone as they require my full card number, which I don't have. Email inquiries have gone unanswered, and I have not received any assistance from Githuman. I am halting payments on my account until I receive a response, and I am contemplating discontinuing payments permanently after dedicating a day to this issue. Bank of America Hi, MARION, your statement is accessible in Mobile and Online Banking. New statement balance: $6,[redacted].58 Account: Randall ending in - [redacted] Date: December 05, [redacted] View statement Your minimum payment of $[redacted].00 is due on January 01, [redacted]. Make payment

I came across a listing on Facebook Marketplace for a rental property at [redacted] Ray Ave, STL, MO [redacted]. After filling out an application, the seller approved it and requested an initial payment of $[redacted]. Subsequently, they asked for a total of $[redacted] for six months' rent, with an initial amount of $[redacted]. Despite sending the first payment, which is pending, I now suspect it may be a scam. I hope to cancel the pending transaction and explore options for a refund of the $[redacted] I already paid. The payment was made through Zelle.

Last Thursday, I received a call from BoA in Arizona at [redacted]-[redacted] ext. [redacted]. They informed me of arranging an Authorization Code for my account access. After providing my German driver's license number, I was told to call back but ended up in an automated system. I left my contact number (49-[redacted]2) but never received the promised call. It's now Tuesday, and I still lack access to my account. I request an alternative method for obtaining and maintaining the Authorization Code. My suggestion is to email me a functional Authorization Code to minimize delays. Additionally, I recommend providing an email option for immediate code retrieval if the current method fails.

Two days ago, a woman sent me this information, which I suspect is a scam: "I am Brian Moynihan, the CEO of Bank of America. I am writing to inform you about your winning fund that has been approved by the United Embassy to be transferred to the U.S.A government in the White House, Washington D.C. Your total fund of $15.5 million has been authorized to be deposited into your bank account once you provide the following details to [redacted]: - Full account details - Cell phone number - Email address - Valid ID - Occupation - Bank address Thank you for your cooperation."

I spoke with the fraud department an hour ago, and they mentioned that my card had been reactivated. However, when I went to the bank recently, my card was still not working. I have been dealing with this issue for far too long, resulting in late bills and frustration. This marks the fifth month in a row that my account has been frozen while I am trying to pay my bills. If this matter is not resolved promptly, I may have to consider changing banks, which is absurd as I have been a customer for over 16 years. I currently do not have access to my email, making this situation even more challenging to handle. Please assist me in getting my card properly activated so I can manage my finances without further complications.

I recently received a letter from BOA informing me of a credit card request made in my name. This was not initiated by me. A similar incident occurred earlier this year, and a BOA representative assured me the request would be canceled and the inquiry removed from my credit report. However, the inquiry remains on my report, and another attempt to obtain a card in my name has been made. Please reach out to me at [redacted]. Thank you. -Cheryl UR.

I have a Bank of America account at the Lexington branch. I think I accidentally provided my credit card number ending in [redacted] to "primespecialoffers.com" thinking it was for a FedEx payment. I'd appreciate it if you could stop any payments to primespecialoffers.com and only allow payments for FedEx supplemental postage. Thank you. Joan Dassule at 6 Lois Lane, Lexington, MA [redacted].

I recently sent an email regarding my concerns. Bank of America has instructed me to seek a resolution to the issue. I requested a block on all payments to "primespecialoffers.com," but it seems a cancellation of my current credit card may be needed. If necessary, please go ahead with the cancellation. Thank you. Regards, Joan D. 6 Lois Lane, Lexington, MA [redacted] Phone: [redacted]

Good morning, I need assistance regarding a situation with a person who identified themselves as a customer of Bank of America. We reside in different cities within the UK, and this individual wanted to purchase an item from me. However, the bank informed me that they had withheld the funds and requested me to transfer at least £[redacted] to proceed with the payment. Subsequently, I was told that the buyer's payment was deducted twice from their account. The bank then instructed me to purchase vouchers as proof of payment for the buyer's balance of £[redacted], as the item I sold was priced at £[redacted]. I followed these instructions, bought the vouchers, and provided the bank codes, but no funds were deposited into my account.

I am concerned about possible fraudulent activity under my grandmother's name, Arlene N. within the last 6 years relating to credit card, home loan, car loan, or any other loans. I have already reported her disappearance. It's crucial to red flag any suspicious activity. As her only remaining family member, I urge authorities to investigate this matter immediately. Please contact the police promptly on my behalf at [redacted]. My mailing address is [redacted] El Tejon Ave, Bakersfield, CA [redacted]. Thank you, Donna K. Costello.

I am attempting to access BOA's online banking, and I believe I know my username. Unfortunately, I can't recall my password even though I wrote it down. I am unable to sign in because of this issue, and I can't receive a code as my phone number on file is outdated. I require assistance in updating my phone number and resetting my password for my account. Thank you, Sharon F.

Dear Sir or Madam, Greetings, I am writing from Nepal. I recently received an email supposedly from Bank of America, but I am uncertain if it is a legitimate account or a fraudulent one. A person from the United States sent me money, but it hasn't shown up in my Nepalese bank account. Initially, the bank requested a payment of $15,[redacted] for money activation, and now, I received another email asking for $25,[redacted] for online access. I am unsure if this is a scam. Can you please assist me in verifying the authenticity of these emails? Thank you.

I was recently double-charged by Action Car Rental. Initially, I authorized a $[redacted] payment, which included an $80 deposit for various services. Upon returning the vehicle, I was informed of a $20 added charge for odor removal, bringing the total to $[redacted]. However, upon reviewing my statement, I discovered two charges totaling $[redacted].09, $83.09 more than agreed upon. My interaction with Action Car Rental's representative was not satisfactory as there was a language barrier and lack of assistance. I am seeking a refund for the unauthorized $83.09 charges. Thank you.

I recently received a "late payment notification" on Sunday, Dec 12, [redacted], from "primespecialoffers.com" regarding a package that supposedly could not be delivered due to a $2.57 outstanding payment. Believing it was related to my Amazon Prime orders, I provided my credit card number ending in ([redacted]). However, upon further consideration, I recognized the suspicious nature of the request and contacted Amazon Prime. They verified it was indeed a scam as they do not operate under "primespecialoffers.com." I kindly request to have all payments to primespecialoffers.com blocked on my credit card ending in ([redacted]). Please ensure this action is taken promptly. Thank you. Joan Dassule

Hello, My name is Sandra Angeline Jap a Joe, an overseas customer with account number [redacted]. My account is currently inactive, and I would like to reactivate it. I attempted to do so through online banking, but I was unable to successfully pass the verification for the code sent to my phone or email. My telephone number is [redacted] (international number), and my email is [redacted]. Can someone assist me in reactivating my account, please?

Hello, Good morning, I am emailing from Papua New Guinea. My name is John P. Lela. I am expecting a payment of USD 25,[redacted] from Bank of America to my WestPac Bank account in Port Moresby. I have received an OTP form from Bank of America and I need to confirm if it was sent by them. I have completed the form and sent it back. The funds being wired to me in Papua New Guinea are for Bitcoin Trading with SKY Bitcoin company. Could you please verify if Bank of America sent the email with the OTP form and if the details are correct? Thank you.

I'm Michael Parker, and I have lived in the same house for over 30 years. I recently applied for an equity loan on my home and was informed that it is an equity loan free of charge. Previously, I had my loan with Bank of America before it was transferred to Specialized Loan Servicing during a financial hardship. I never received the equity that was in my home when the loan was transferred. I am seeking guidance on how to obtain the equity that has been rightfully mine for all these years.