Bank of America Customer Service Issues

I have encountered a puzzling challenge that surpasses all my previous accomplishments. Despite my extensive background, I am struggling to access my BOA credit card account that deducts $82 monthly. After unsuccessful attempts, I visited a nearby BOA branch only to find it closed, possibly due to my inquiry. Communication with a BOA representative seems impossible. My primary goal is to regain access, review transactions, and settle any outstanding balance. Breaking through the BOA security measures would be a monumental triumph. The mysterious nature of this issue is both frustrating and intriguing. William D. Renfroe [redacted] Blue Quill Trail Tallahassee, FL [redacted] Phone: [redacted] Email: [redacted]

I am currently unable to access my regular checking account. While my UserID and passcode are working fine, I am having trouble with the dual authentication process asking for a code sent to a phone number I do not recognize. Since relocating to Scotland six months ago, I have not provided the bank with any new phone number, as the system only accepted US formats. The move to Scotland was successful, and I have had access until now, leading me to believe that the issue lies with the dual authentication. I am looking for assistance in resolving this matter. Additionally, I am unable to contact the bank as it requires a US phone number on the next screen. Is it possible to use a non-US cellphone number for verification purposes?

I am requesting two charges on my account to be credited. I used my cash rewards card at B.J. Brewing and it was declined twice, despite having sufficient funds. I have proof from the restaurant manager, Donald Cahill, that the charges were not for my bill amount of $21.72, but for $25.38 each. Initially, two credits appeared on 10/14, but disappeared on 10/15 while the invalid charges remain. I paid my bill in cash when the card was declined. I am looking to have the $50.76 refunded back to my cash rewards account as soon as possible. Thank you for your assistance.

I recently received a letter from Bank of America on Tuesday, October 19. The letter was in Spanish and included several pages of documents along with what seems to be a BOFA Visa card for activation. The last four digits of the card are [redacted]. Oddly, I also got a USPS notice the same day regarding a change of address verification I never requested. None of my family members are fluent in Spanish, requested a card from BOFA, or initiated an address change. I'm unsure if this was a failed mail solicitation or possibly an identity theft attempt. I am seeking clarification and assistance on this matter.

I suspect that my cousin has falsely obtained my EDD benefits from November until September 4, [redacted]. We shared a living space, and due to my learning disability, she managed my affairs. She informed me that my benefits ceased in November [redacted], claiming I was ineligible. Upon attempting to access my EDD account, I encountered difficulty. Recently, I stumbled upon her tablet, discovering a different email and password linked to my account that she had modified. Upon using these credentials, I gained access and found records of payments I supposedly did not receive according to her. I aim to retrieve the EDD payments I am owed from November 1, [redacted], to September 4, [redacted]. A review of the transaction history will confirm that I did not authorize these transactions.

I have been a loyal customer of Bank of America for years. Recently, I noticed an incorrect charge of over $[redacted] on my account. After contacting customer service, the amount was initially reversed. However, the same charge reappeared on my statement in subsequent months. Despite multiple calls to customer service, a man is insisting that I made these charges and keeps reinstating them without providing any proof. I have never been in the states where these charges are supposedly originating from, and it is frustrating that I am being accused of something I did not do. I have requested proof of these charges every month, but the customer service representative refuses to provide any evidence. This situation has been ongoing for too long, and I believe it needs to be resolved promptly. Thank you.

Today, I had an issue trying to make an online purchase as my debit card got declined. When I contacted the bank, they informed me they couldn't access my account due to my phone number not being in American format. I have been a customer of this bank for 14 years and have never been able to input my Argentinian phone number. They advised me to reach out through the app, but unfortunately, the app is not available or working here in Argentina. I need assistance, can they not provide it? I require access to my account and my funds. Thank you.

My name is Paula, and I work for Bank of America through a company called ACT TECHNOLOGY. We were supposed to be paid $30 an hour for weekend work, but I noticed I wasn't receiving my full pay. When I inquired, they mentioned splitting the payment into two checks, resulting in double taxation on money I had already earned. Despite my continuous inquiries, all I received was the response "we're working on it." Eventually, I was suspended for a week for persistently pursuing my owed pay. The supervisor mentioned investigating the matter to confirm if I am entitled to the missing wages. I have all the necessary documentation to support my claim, including help desk tickets, texts, emails, etc. I also want clarification on why I was penalized for seeking my rightful payment. Everything was fine until I began asking about my salary. Please contact me for further details. Thank you and God bless.

Hello, I wanted to let you know that we have received your application form and your winning details as the rightful recipient from the Promotion Team in America. As per the payment instructions provided by the Mega Millions team, you are entitled to receive a Visa Master Debit Card worth seven hundred thousand United States dollars. We have processed your information to issue you the Visa Master Card for your prize amount of $[redacted],[redacted]. Your details have been sent to our online Visa Master Card portal for authorization and approval, and it should be ready within the next 24 hours. Once the process is finalized, we will get in touch with you promptly. Sincerely, Mr. Kurtus Hassan Foreign Remittance Manager Proview Bank I kindly request confirmation regarding the authenticity of this communication.

I am seeking details on a loan that was settled on 6-29-17 under the names of Laverne Owens and Vance Owens. They are no longer clients at your institution. Mr. Owens passed away in January [redacted], and the loan was cleared by my mother on 6-29-17. I hold Power of Attorney for Mrs. Owens. I presented the required documentation at Bank of America in Germantown, TN, and it was forwarded to the loan department. I am eager to obtain information on this loan for Medicaid purposes as Mrs. Owens is currently in a nursing home, and we need to apply for Medicaid. I am facing significant challenges dealing with the bureaucracy and need this information urgently. I trust you can assist me promptly. My name is Susanne Caviness.

Hello, I am Frank Geddes, the majority shareholder and CFO of Cenalga LLC. Bank: BANK OF AMERICA Company: Cenalga LLC Account: [redacted] EIN: 84-[redacted] Following unauthorized actions by William Collins Roberts Jr., who has been terminated, please be advised that he is no longer authorized to access the company's finances. For further information, please contact Cenalga's corporate attorney at Fortis Law Partners: Fortis Law Partners [redacted] Wazee Street, Ste. [redacted] Denver, CO [redacted] Office: [redacted] Email: [redacted] It is essential to address this matter promptly. Regards, Frank Geddes

Hello, I discovered that my checking account is currently in the negatives because the auto loan payment through Chase processed earlier than expected. Although I had updated the due date to the 18th of each month, the payment was still deducted on the 4th. After contacting Chase, the matter has been resolved, and I will be receiving a refund of $[redacted], which is anticipated to be credited back by the 12th of November. This will result in a negative balance until the refund is processed or until my next payday on the 11th of November. I intend to reach out to my bank to explore options such as halting the payment or avoiding fees for the overdrawn balance. I aim to communicate that I am aware of the situation, that it was addressed promptly, and that I seek assistance to manage the remaining negative balance.

I returned to France in [redacted] after living in the USA for 29 years. I no longer have a US phone number to receive the code needed to access my account due to a new security measure. It has been six months since I last logged in because I never received the code. I am unable to change this security setting without accessing my account first. I tried contacting Bank of America from France for 37 minutes with no success. What should I do now? Thank you.

I am having trouble opening an account with your company. On January 11, [redacted], I authorized a transfer from Fidelity to BOA, but it has not gone through yet. The speed of transfers is crucial to me, and I received mail with debit cards instructing me to register the card even though there are no funds in the account. I am unable to reach you by phone as your automated system handles calls, and the long wait times or call back options do not seem to work for me.

Hello, I am William Harper. I am reaching out concerning an ongoing issue with your customer service. I have been a member since [redacted] and I am experiencing difficulties with how my family is being treated, particularly given the current pandemic situation. My health is already compromised as I am recovering from COVID-19, and my wife is fighting stage 2 cancer. Despite providing the necessary information to the bank as you requested, they haven’t been able to reach out to you, causing inconveniences when you lock my credit card without clear reasons. I am willing to cooperate and have been forthcoming with the requested details. Considering our health conditions, could we possibly explore alternatives like a virtual meeting through Skype or FaceTime instead of in-person visits? This would greatly help us avoid unnecessary exposure. You can contact me at [redacted]. Thank you for your attention, and I appreciate your help.

I encountered a problem with my Bank of America Business account. A check was deposited on Friday, November 12, [redacted], and I was informed that the funds wouldn't be available until the next day. I used my card for some small purchases, but upon checking my online account, I saw that merchants had charged my card multiple times, resulting in it being declined. My card was subsequently blocked by the bank, which I can't contact over the weekend. I don't have any other cards to use currently and I can't access my funds. The deposited amount has also decreased by half, and the purchases weren't made with my BofA Business card. This issue has happened before, and I'm upset by the lack of immediate assistance despite being a customer since [redacted]. I request a thorough investigation by the bank as this situation is distressing and unacceptable.

Two weeks ago, Bank of America closed my card without an explanation. I was at a Cricket store and my card got declined. I called Bank of America, and after verifying transactions, they said my card would be reactivated. However, it was still declined when I tried to make a purchase. After an hour on the phone with Bank of America, my card was still declined, and they said I needed to do an in-person identity verification. I tried to explain my situation and asked for another way to verify my identity as I had no way to get to the nearest bank [redacted] miles away. Despite providing a readable copy of my birth certificate and a valid driver's license at the nearest bank the following week, I was still denied. I discovered that Federal law allows a readable copy for verification and that I could do it online through ID.me, which Bank of America did not inform me about. According to Federal law, they should release my card after 10 days if they haven't provided a written statement for closing it, which they have not done yet. Despite my efforts to resolve this and get my money back, Bank of America has not been helpful and their customer service representatives are uncooperative. This is the second time Bank of America has caused me financial distress, leaving me with no support and false information. I am still struggling to get my money back and figure out how to get through each day.

I need assistance with a fraudulent credit card opened in my name on 11/9/21. Despite speaking to four different representatives on the same day and getting transferred multiple times, I still haven't received a copy of the application filed online. I was assured that a fraud alert was in place and that the credit cards wouldn't be sent. However, I only received a cardholder benefits guide, not the cards. This situation is worrisome, especially since someone attempted to change my mailing address. I hope you can verify the fraud alert and send me the application copy. The claim ID I received from Ed in the fraud department is [redacted]80. I tried calling the given number 1-[redacted], but it's not working. Your assistance would be greatly appreciated.

I sold my car because I have been out of work. I deposited a check from CARMAX into my account to receive $[redacted] on the 24th and the remainder on the 26th. However, when I checked my account the next day, the funds were on hold until December 3rd. This delay caused my account to be overdrawn by $27. I am in a tough financial situation, relying on this check to cover essential expenses like groceries, gas, and heat. Despite explaining my urgent need for the funds to a bank representative, I was informed that the hold could not be lifted. I feel frustrated that even though CARMAX is reputable, the bank still placed a lengthy hold on the check. I am considering taking this issue to the media and will be closing my accounts soon. It would be a great relief if the hold on my deposited check could be lifted, at least partially, so I can take care of my family's basic needs.

I have a claim for $[redacted], but there were 4 duplicates totaling $[redacted] that were already resolved. The correct claim amount should be $[redacted]. I've been waiting since June to have this fixed. After my car was repossessed, I asked for the credit to be applied. They finally reviewed my case and agreed to credit my account on October 18 within two days. Instead, they entered the transactions incorrectly, leaving my account in the negative by $[redacted]. Despite a letter stating my claim was approved, I later received another saying it was denied. I feel discriminated against. I've provided all requested documents, including my ID and police report, yet I still haven't received the correct credit. Supervisor notes confirm the mistake, but my claim for $[redacted] was closed without refunding me. I demand justice and will pursue this matter further as I believe my money has been mishandled.