Bank of America Customer Service Issues

I urgently need assistance. Our nanny had access to my debit card for child care expenses and errands, such as grocery shopping. We recently discovered she was stealing from us and drinking on the job. We have evidence of this and have taken action against her and the platform where we found her, care.com. She misled us with false information on her profile. She was paid in cash at a rate of $20 per hour, but her previous employer revealed she was paid $15 for twin children. She used my debit card on Venmo without my knowledge. I rarely checked the account as my husband and I have separate and joint accounts, including with BOA. She manipulated me into making unauthorized transactions for her benefit. I am heartbroken by this betrayal and the financial loss, especially for my child's sake. Thank you, Krystal Phillips-Killough

Hello everyone, Today, Social Security issued $1,[redacted] into my checking account. I used the funds to buy items on Amazon, and most transactions went smoothly, except for one for four cans of coffee through Amazon Prime’s quick delivery service. Surprisingly, when trying to access my account to pay rent and utilities with Zelle, I encountered a problem changing my password with Bank of America, prompting me to call for a code. Many people in Massachusetts are experiencing declined card transactions instead of successful payments, leading to concerns about impending news from the government. Hoping for financial stability and expressing frustration over the delay in receiving the third stimulus payment, I emphasize the importance of safeguarding American citizens. Reflecting on the complexities of current events, accessibility to promised funds through Bank of America's assistance would be greatly appreciated.

I am seeking the mailing address to submit a death certificate and related documents for a deceased account holder's home loan. I inherited the property from my mother, who acquired it from the deceased account holder. Despite this, Bank of America is unwilling to discuss the account with me. I aim to have the account transferred into my name to manage monthly statements and arrange for a loan payoff. I have contacted B of A twice, but struggle to reach the estate department as I get placed on hold for extended periods. I've owned the property for 5 years and am eager to resolve this issue promptly. I appreciate any assistance with this frustrating situation.

I am Christopher Capozzi, and I opened savings and checking accounts with Bank of America in Swampscott, MA [redacted]. I had a settlement check deposited into my savings account and used my checking and debit card for bets totaling $60,[redacted]. Shortly after, Bank of America notified me of fraud activities. Within a month, large amounts were transferred via Western Union, a service I have never used. Around $15,[redacted] to $20,[redacted] disappeared, and even though I reported it to the bank, I have not received any updates on the matter. I have been in touch with Jennifer, the Vice President, and Ron, the Bank Manager, at Bank of America Swampscott. My account is now empty, and I am distressed about this fraudulent activity. Kindly assist me in resolving this issue and recovering my funds promptly. Thank you.

I have been a victim of fraud by one of your clients. I sent thousands of dollars via Wire transfer and Western Union for Medical examination gloves. However, after receiving the payments, they ceased communication, not responding to my emails or WhatsApp messages. I reported the incident to the ICC International Cyber Crime and contacted the FBI, who directed me to the McAllen Police. An investigation revealed that the Bank of America accounts used were fraudulent and opened under false identities. Despite being provided with instructions stating the accounts belonged to the company, investigation by an Australian Private Detective uncovered that no such company exists in Australia, and the address provided is fake. The police discouraged pursuing the individuals whose identities were stolen to open the accounts. They suggested I reach out to Bank of America for a WIRE TRANSFER REVERSAL, which I attempted through the Bank's Fisk department, only to be advised that as a non-client, the originating bank, INTERCAM in Mexico, should start the claim. Despite INTERCAM's efforts, there has been no response from Bank of America. Kindly investigate this matter promptly. Enclosed are the relevant documents. Regards, A.M.

I fell victim to a fraudulent scheme involving a purchase of medical examination gloves. After sending a significant amount via wire transfer and Western Union, the company went silent. Authorities like the ICC, FBI, and local police have been involved, discovering the bank accounts were opened fraudulently. Despite initial comfort due to the company claiming to be based in Australia, it was found to be a facade. The Australian detective confirmed the nonexistence of the company and address. Law enforcement advised against pursuing the identity theft victims and suggested a wire transfer reversal through Bank of America. Attempts to make the claim directly to the bank have been unsuccessful. I implore your immediate attention to this matter and have attached the necessary documentation for your review. Thank you, Anthony McMillan

I am writing to report a fraudulent incident involving Bank of America. I made payments via wire transfer and Western Union to two clients of the bank for the purchase of medical gloves. However, after receiving the payments, the clients ceased communication. Upon investigation by the McAllen Police, it was discovered that the bank accounts were fraudulent and opened using stolen identities. I reached out to ICC International Cyber Crime and the FBI for assistance. The police advised against arresting the individual whose identity was stolen to open the accounts. I was instructed to request a wire transfer reversal from Bank of America. Despite contacting Bank of America's RISK department, I was directed to request the claim through the sending bank, INTERCAM in Mexico, who are still awaiting a response. I urge prompt attention to this matter and have provided supporting documents. Thank you for your assistance. Sincerely, A. McMillan

I was a victim of fraud involving Bank of America, where I sent money for a purchase of medical examination gloves to accounts that turned out to be fraudulent. I reported the issue to various authorities like ICC International Cyber Crime, the FBI, and the McAllen Police, who confirmed the accounts were fraudulent. Despite trying to reverse the wire transfer through Bank of America's RISK department, they advised me to contact the sending bank, INTERCAM, in Mexico. INTERCAM has since reached out to Bank of America, but there has been no response. I am hoping for a resolution to this situation and have attached the necessary supporting documents. Best regards, Anthony McMillan

I was contacted by a fraud department agent regarding seven checks written on my account without my knowledge. They requested my home address to send copies, but I prefer all mail to be sent to my P.O. Box [redacted] in West Chatham, MA [redacted] due to theft concerns. Please ensure all correspondence is directed there. Additionally, I would like to receive copies of the fraudulent checks that were cashed. Thank you for your assistance in this issue. Sincerely, Rosalie Moretti

Dear Sir, I am Yolanda M., a 21-year-old second-year Drama student. I came across your campaign online and felt compelled to reach out to you. Originally from the Eastern Cape but now residing in Durban, KZN, I wanted to share my journey. I recently participated in the Miss Luminous South Africa pageant, a non-profit organization created by Michelle Z. in [redacted]. The organization aims to cultivate future leaders and instill a sense of social responsibility in young individuals. I am seeking assistance with fundraising to support young girls who struggle to access sanitary pads, a concerning issue linked to depression. During these challenging times globally, with many facing job losses, I aim to provide aid in the form of food such as soup and bread to those in need. While this gesture may seem small, every contribution counts. Your support, whether a few hundred, can have a significant impact. "Join me in extending a helping hand to those in need, together we can combat poverty and make a positive change in our communities."

Hello, I would like to report fraudulent activity on two cards linked to my identity. I suspect these transactions are unauthorized and I am requesting that the cards be blocked or put on hold until I can personally visit the office to provide more information. The cards in question belong to Jacquelin A Keaton and Elizabeth A Butler. Please do not accept any instructions via phone or email and refrain from issuing new cards to any addresses provided by the fraudulent individuals. Thank you for your immediate attention to this matter.

I recently received an email regarding a renewal charge for Norton [redacted], which I suspect is a scam. The email listed an invoice number, purchase date, payment method, and a costly amount of $[redacted].54. I ended up calling the provided number to dispute the charge and felt uneasy when the individual tried to access my computer remotely. Despite experiencing some unusual activity on my screen, I managed to restart my computer and reinstall Avast Security. I received multiple calls from them afterward and another email confirming the transaction, which I have kept for reference. I am concerned about the scheduled deduction on Sept 21, [redacted], and seek advice on preventing this charge from my account.

My credit union, Alaska USA Federal Credit Union, has opened a fraud case against one of your account holders regarding an engine purchase that I never received. The case reference number is MRMS #[redacted]. I would like to confirm if you have received all the emails I sent them containing the shipping contract with price and address details, the vehicle VIN number associated with the engine, and the records of my unsuccessful attempts to track the shipping information.

I am requesting a refund for funds deposited into a closed BOA account under dispute. The case reference number is [redacted]3. Although I do not bank with BOA, I have proof of the Treasurer's Checks I deposited, the account holder's details, and a letter from BOA regarding the matter. My name is not on the checks, but I can provide my bank statements showing the withdrawals. The account's owner is Nadejda Nastas with the account ending in [redacted]. I have been unable to obtain information over the phone due to my name not being on the account. Please advise on the necessary verification process. Thank you, Linda Poore.

I am supposed to be receiving an e-payment from a friend. I have never done an e-payment before and know very little about them. I am worried it might be a scam. I need to ask a few questions to a live person. I have a number that he says is the transaction number for the e-payment through Bank of America. He says I need to send an $[redacted] payment card to certify the payment before it can go into my Citi Bank account. The number he gave me to confirm is [redacted]52G5N for the electronic payment through BOA, and he is sending me $63,[redacted]. Is this how it works to receive such a payment from his business account? Do I really have to buy a payment verification card to have it deposited into my account? I am not familiar with e-payments and I am not confident this is not a scam. Can someone please call me to check on this and explain everything before I potentially make a mistake? I don't know the procedure and I am wary about payments from a business account. The sender's name is Sappi Valencia. The message includes a copy of a verification payment picture through BOA, but I am hesitant as this $[redacted] is all I have and I am concerned about being scammed. If someone could advise me on this matter, I would greatly appreciate it. Thank you.

I have been a loyal customer, Mary Colburn, for over 15 years. Unfortunately, due to my health conditions, I am on hospice care with congestive heart failure and previous strokes. I urgently need assistance in unlocking my bank card to cover essential expenses like rent, phone bills, and prescriptions. The repeated locking of my card for security reasons is causing great inconvenience. It would be helpful if a list of approved transactions could be provided or prevent the unnecessary blocking of legitimate purchases. Recently, I encountered issues withdrawing money from Speedway on North State Street and Valero. These restrictions are causing distress, and if not resolved promptly, I may have to consider switching banks. This continuous interference with my transactions feels like harassment and is unjust. I kindly request a resolution to this problem to access my funds without further complications.

I called last month to request a new card with an updated expiration date. I am frustrated as my card has been blocked despite the update. I am in poor health and urgently need access to my funds to pay for essentials like rent and my phone. I have been a loyal customer for over 15 years, and it is distressing to face this issue repeatedly. The representative assured me that my new phone number is 2[redacted]. My card number is 4[redacted]-9[redacted] with an expiration of 9/26 and security code [redacted]. Please, unlock my card so I can manage my expenses. Thank you.

I received a code, [redacted], on my phone. I am struggling to unlock my card as it keeps getting blocked. I am facing health challenges and urgently need access to my funds for rent, hospice workers, and phone bills. My address is [redacted] Cannoliville Pinoleville Road in Ukiah, with a birthday of 01/30/[redacted]. I have tried multiple times to resolve this issue, but it is crucial as I am battling congestive heart failure. I value my long-standing relationship with your bank over 15 years and am seeking assistance to unlock my card promptly.

My spouse and I, both US citizens residing in Madrid, Spain, are Bank of America preferred customers. Recently, we opened two new credit card and two debit card accounts at the BofA branch on [redacted] 5th Avenue in NYC. Alongside, we updated the password for our online banking account. Although the debit cards were dispatched to our Madrid address last week, they have yet to arrive. Upon our return to Madrid, we encountered issues accessing our online banking account; our username and password were invalid, resulting in being locked out. Unable to reach customer service due to the absence of a US phone number, we attempted contacting both the customer service line and the NYC branch's phone number to no avail. We seek your assistance, Regards, J. and P. Jalife

Hello, I'm Jerie from China. I have an account and a credit card with your bank while I am currently in the United States. The contact information registered on my account belongs to my American partner. Due to the current circumstances, I am unable to transfer funds from China, resulting in overdue payments. Additionally, my relationship with my American partner has ended, making things more complicated. I am also facing difficulties receiving verification codes through the BOA app and updating my phone number as my card has expired. I now have my own U.S. phone number and address for correspondence. I urgently need to update my account to reflect these changes so I can resolve the arrears. I appreciate your guidance on how to proceed promptly. Thank you.