Bank of America Customer Service Issues

Hello, my name is Morris T. I applied to open an account with Bank of America three weeks ago. I have not received any updates on the progress of my application. The account opening process should have been completed by now. I would appreciate if I could be informed of any delays. Please help me follow up on this matter. You can reach me at [redacted] or +[redacted]24.

I am struggling to get Bank of America to give me back my $[redacted]. This issue has been ongoing since Friday, June 28th. After filing a claim, no progress has been made. EDD has confirmed they sent the necessary verification to release the funds, but Bank of America seems unaware. Despite speaking to a supervisor and others at the bank, no one can provide answers, and the situation is frustrating. Although a letter from July 16th stated the funds are available, Bank of America is still withholding my money. Even after EDD verified the release, I am left wondering why Bank of America is still not returning my money.

I forgot my ATM card PIN and I'm unable to log in to the BOA Online Banking website. However, I can still access my account through the BOA app using Touch ID. I'm currently overseas and cannot be reached at any US phone number. Please advise on how I can get a new PIN and regain access to my online banking account. My contact information is only available via email. Thank you for your assistance.

I created an account with Bank of America back in [redacted]. Currently, I am abroad and will be away for an extended period. Unfortunately, I am unable to access my online banking account to carry out any transactions. Upon trying to log in, I discovered that my account has been locked. I have attempted to reach the designated phone number for assistance but have been unsuccessful. Additionally, I am unable to recall my online ID and password. I would greatly appreciate a response and guidance on how to regain access to my account. Thank you.

I am experiencing issues with my Visa card after sending a letter to Tampa, FL regarding unauthorized charges. I requested the removal of all charges from April 30, [redacted], onwards. Despite their request to call back, I am unable to due to my work schedule. I am seeking alternative contact methods such as email or chat but have not been successful. Enrolling in online banking is not ideal due to security concerns. Email verification has proven unsuccessful. I urgently need to resolve the unauthorized charges on my card amounting to thousands of dollars. Thank you. Annmarie Coleman-Kamposek, also known as Annmarie Kamposek.

Hello Sir, I hope you are well. I am reaching out regarding the issue with my bank not releasing my payment. The sender and the first bank are claiming that the payment will be released once the item reaches its destination. However, they have failed to do so. There was also an error in the transaction, as I was supposed to receive $[redacted], but only got $[redacted]. This discrepancy is not my fault, and I urge the sender to assist in resolving this matter promptly. The agreement was clear that the payment would be made upon receipt of the item, and it's crucial that this situation is rectified without further delay. Warm regards, Maliha Yahya

I received unemployment funds from Bank of America through Western Union. Initially, $[redacted] was sent, then another $[redacted] without my permission. I lost my ID at the DMV and couldn't retrieve the second transfer. Bank of America took almost 60 days to credit it back to my account, despite promising 3 to 5 business days. After dealing with their customer service, I complained about the delay. My account was blocked, but I was supposed to receive two more transfers from Western Union. I struggled with Bank of America's verification process due to the lost ID, leading to ongoing issues with accessing my $[redacted].

On August 4, [redacted], I received an alert from Discover Card notifying me of a new inquiry on my Experian credit report. I found it strange but didn't think much of it. However, today I received a credit card from Bank of America issued on August 5, [redacted], referencing the same August 4, [redacted] Experian credit score inquiry. Concerned, I tried calling Bank of America to inquire about this unauthorized credit card application. Despite speaking with a fraud representative who transferred me to another fraud agent, I was left on hold indefinitely. I am eager to resolve this issue and understand how this credit card was applied for in my name. I urgently seek clarification from Bank of America regarding this matter.

I do not own a cell phone and cannot receive a 4-digit code. The phone number I provided is for a landline. On August *rd, I received an alert from Discover Card stating that a new inquiry was made on my Experian credit report. Initially, I found it peculiar. Today, upon checking my mail, I discovered a credit card issued by Bank of America on August *, ****, referencing an Experian credit score inquiry from August *. Despite numerous attempts, I was unable to reach Bank of America's fraud department to inquire about this unauthorized credit card application. I demand a prompt resolution and explanation regarding this situation. It is crucial for me to understand how this credit card was opened in my name without my knowledge..awaiting a response from Bank of America.

In December [redacted], I received a promotional letter offering 9 months of interest-free purchases on my BofA Visa card. I contacted customer service on December 18th and spoke with Ben, who assured me he would activate the promotion when I received interest charges. When I called back on March 27th, Dionne mentioned there was no record of my December call. Despite having a new promotional letter for interest-free purchases until December [redacted], Dionne insisted I stick to the original offer. Frustrated, I called again and spoke to Neil, who unfortunately couldn't assist me but suggested I call back in August for an extension. Today, during a lengthy 20-minute hold, the representative couldn't find any record of my previous conversations, asked me to repeat myself thrice, and abruptly hung up on me. As a loyal BofA customer since the 1970s with an impeccable credit history, this dismissive and confusing customer service experience is disheartening. I seek clarity and resolution.

Subject: Claiming Late Relative's Inheritance (Ibrahim Tariq) Dear Bank Manager of Bank of America in Florida, I am writing to request assistance in claiming the funds of my late relative, Ibrahim Tariq, who tragically passed away with his family in a car accident on 2nd January [redacted]. After discussions among the family members, I have been appointed by the extended family to claim the $8,[redacted],[redacted] that Ibrahim Tariq had deposited in your bank. I am prepared to provide any necessary information to verify my relationship to Ibrahim Tariq and I possess all the required bank documents as the nominated next of kin. Enclosed are the deposit and death certificates. The account details are as follows: Account Holder: Ibrahim Tariq Escrow Account Number: [redacted]44 Last Deposit Serial Number: XHG5455GTQ I eagerly await your response. Thank you. Yours Sincerely.

I made an error with a check by writing the year as "[redacted]" instead of "[redacted]." Do I need to create a new check, and what is the cost to stop the first check? Update 8/24: The incorrect check was issued for my late father's estate. Due to an incomplete date, I had to cancel the check. However, I was surprised by a $30 charge as I believed the fee would be waived for Advantage Plus accounts. I am requesting a refund of the fee. If this is not possible, I will need to transfer more funds to cover the additional charge.

I attempted to log into my Bank of America EDD card online but received an error message stating 'invalid log-in information' prompting me to call the number provided on the back of my EDD Bank of America card. After contacting customer service, I was informed that my card was either 'closed' or 'on hold.' I was transferred to the Customer Verification department where, despite a lengthy one-hour call, they were unable to access my account. I was advised to visit a Bank of America branch with my card and two forms of ID for assistance. Unfortunately, due to medical reasons and the current health risks posed by the Delta Variant, I am unable to visit a branch in person. Despite requesting to speak to a supervisor, they also could not resolve the issue. I am unsure of the next steps to take in this situation.

I am a victim of identity theft through BOA. I reported the fraud, case number [redacted]. I received a letter today requesting information as an identity theft victim. I am hesitant to provide the requested details to get a copy of the fraudulent application. I am not comfortable sending copies of my driver's license or SS card. No police report was filed as no money was taken. In my last conversation with BOA representative Briana, she mentioned sending a copy of the fraudulent application but did not mention this form. I previously provided requested information on 5-31-[redacted] and am unsure why this has happened again. I believe I should be able to view the fraudulent application without sending all the information requested, as I initially reported this on July 30, [redacted].

I need a credit to be applied to my account urgently. It's past 90 days, and despite being informed of the amount, it hasn't shown up on my account. I've reached out multiple times, explained my situation, but no one has followed up. This needs to be resolved promptly as it's impacting me significantly. I've faced eviction, lost my car, and even stayed in shelters. Now that funds are slowly coming in, I rely on this credit to cover my expenses. I urge you to address this immediately. The sum is noted on the statement and the letter that was sent to me. I've been through a lot and need this resolved promptly.

My debit card expired in October [redacted], and the replacement never arrived in SE Asia. Although the associated PIN letter came, I had to cancel the missing card for safety and order a new one. Despite being informed that a new card was sent, it didn't reach me. This made online banking security checks challenging. Altering my username and password only made things worse as I got locked out after failing to remember the new details. After a series of unsuccessful attempts, I persuaded an agent over the phone to cancel the second undelivered card and send a third one, which was dispatched on June 29th this year and also didn't arrive. The associated PIN letter did come, revealing an addressing error without my country mentioned on it after my correct zip code. Even though my postal address is correct on recent statements, the issue seems to be the missing country label on the replacement card shipments. Due to age and health reasons, I prefer handling this matter via secure email communication rather than calling the customer service line. I hope we can resolve this smoothly with your guidance and secure email correspondence.

My debit card expired in October [redacted], and despite multiple replacement requests, none have reached me in SE Asia. The associated PIN letters have arrived, but the cards have not. Due to this, online banking security checks were challenging, and even changing my login details didn't help as I failed to record them accurately. After managing to cancel the second missing card with a bank agent over the phone, a third card was sent in June [redacted] but also failed to arrive. The PIN letter for this third card revealed an incomplete address. Although my correct address is on recent statements, it seems the replacement cards are missing my country, causing delivery issues. Due to my age and health issues, I struggle with phone calls and hope to resolve this through secure email communication by providing my account details and full address for assistance.

I recently deposited a State of California lottery check at Bank of America on August 24th. The teller mentioned a possible hold, but when I inquired about it being a state check, she assured me it would be available the next day. However, I received an email stating there was a complete freeze on the deposit. After contacting the bank, I was informed of a confidential hold until September 2nd due to reasons indicating non-payment. I was surprised as it is a state-issued check. Is it typical for them to hold the entire amount for so long? Wouldn't it be possible for them to verify the check's validity with the lottery commission? I have a good banking history and have never been in a situation like this before.

I had trouble accessing my debit card information with BOA's automated service and was transferred to a customer service representative. The first rep provided a last transaction date and balance that seemed incorrect. The ATM did not accept my PIN, and I couldn't change it as advised by the second customer service rep. Subsequent calls with reps 3, 4, and 5 couldn't match my card number but asked for my birthday and social security number. Despite reporting suspicious activity, they continued to request my SSN. I fear my account may be emptied before the bank opens. To resolve this, I need my transaction history, wish to withdraw my accurate balance, and want to close my BOA account permanently.

I received your message regarding the billing issue. They have agreed to stop billing you as per your request. If there are any further concerns, please reach out to me via email. Thank you. Sincerely, Iana Thanks for sharing the details. Let me look into your order in our system before we proceed. How can I assist you further? You've been charged monthly for a service you did not agree to. Although you received a one-time report and made a payment, it was meant to conclude the transaction. Kindly cease any more billing attempts. Upon purchasing the report, you inadvertently signed up for the $18.95 volume discount package on our website. We value your patronage and want to ensure your satisfaction. Would you like us to close your account and waive the remaining charges? Yes, please. I regret that you've opted to close your account. Allow me a moment to take care of that for you. Your account has been closed, and the outstanding $18.95 charges have been removed. You've been refunded for any future charges effective today. Your confirmation number is: [redacted]. I'm pleased we could resolve this matter for you during this live chat session.