Asus Customer Service Issues

Hello, I am Aslam. I purchased an Asus ZenFone Max Pro M1 six months ago, and I am experiencing some issues with the device. The phone is bending on its own, which is a defect in the product. I bought it from an authorized Asus store and feel like I was sold a fake product. I am disappointed with the lack of support from Asus customer service and their stores. I am looking for an immediate solution to either exchange the phone or get a refund. I feel cheated by Asus and am considering sharing my experience through a vlog to show how the company handles customer issues. I am based in Hospet, Karnataka. Thank you.

Hello, I am Dr. Sandeep Mayall from Moradabad (UP-West, [redacted]). I bought an "Asus Zenfone Max Pro M2, 64GB" from your company on February 1st via Flipkart Shopping Site. I am facing an issue where my phone stops responding when I connect my pen drive using an OTG device. Even when I connect my phone to my PC with a USB data cable, nothing is displayed, and the PC shows a message stating that the USB device is not recognized. I have tried various troubleshooting methods and searched for a service center, but there isn't one until Bareilly (UP). Your customer service representatives are asking me to visit Bareilly specifically for this issue or send the phone for repair, but there's no mention of the duration it will take for the repair, which could be up to a month. This has caused me immense frustration and irritation as I spent nearly Rs. 15,[redacted] on this phone. If this matter is not resolved soon, I would like a refund. I will take all necessary steps to resolve this issue myself if needed. Thank you. Dr. Sandeep Mayall

Dear Sir, My wife purchased an Asus mobile phone (Zenfone Max Pro M1) on 11-01-[redacted] through Flipkart as a birthday gift for me. Unfortunately, after 2 months, the phone accidentally slipped and got damaged. I took the phone to the Asus service center at Bijayapur, Karnataka for repair at the My Computer Solution location. After a week, they informed me that the phone could not be repaired due to a motherboard problem. Another local mobile center confirmed that it was a motherboard issue, specifically an IC component that was damaged, but the necessary material to fix it was not available, causing the phone to be non-functional. This has been my first experience with an Asus phone, and I kindly ask for assistance without the need for invoice details. I appreciate your help. Regards, GRP Mobile: [redacted]/[redacted]

Subject: Concern Regarding Defective Laptop Purchased from ASUS Dear Sir/Madam, I am writing to express my dissatisfaction with a faulty laptop I bought from your ASUS store on Amazon on August 11th. I urge you to address this matter promptly to provide me with a functional computer within the next 15 days. Despite my initial reluctance to escalate this issue, the persistence of problems with my laptop since July 6th, [redacted] (while still under warranty), has compelled me to seek a resolution. Despite numerous interactions with support and repeated service attempts, my laptop continues to face the same battery recognition issue. I have diligently documented each failed service attempt with service numbers provided for your reference. Attached are screenshots of the problem and the official repair quotation from ASUS in Colombia, where I entrusted my laptop for diagnosis due to family proximity. I have remained patient throughout this ordeal and sincerely request that you address my concerns promptly. The laptop has been non-functional for over 8 months since purchase. I can be contacted at +[redacted]11 or [redacted] Thank you for your attention to this matter. Warm regards, Laura Ruiz

I purchased an ASUS Zen Pro, which started having issues after just 8 days. The ringtone wasn't working, and I couldn't hear calls even though the phone was in my hand with no sound. Initially, I thought it was my mistake, but the problem persisted, affecting video recordings during my son's birthday. I contacted the company, followed troubleshooting steps, and the phone worked for a few days before the issues reappeared. When I requested a replacement or refund, I was informed that it didn't align with their policy. While I understand the need to protect the company, genuine cases like mine should be considered. Sometimes products don't function as intended, and as a customer, I hope for a resolution. If the company values customer satisfaction, they will assist me. Otherwise, I will continue using this phone but may reconsider future purchases.

Hello, I appreciate you taking the time to read my request. As a long-time ASUS enthusiast, being able to attend the Zenfone 6 Valencia event would be a dream come true for me. I believe it would be a mutually beneficial opportunity as I could represent ASUS in the Middle East, sharing news and updates about the brand here. I am eager to participate in the event after witnessing the groundbreaking unveil of the Zenfone 6. The innovative features of the device truly impressed me, and I am excited about the prospect of experiencing it firsthand. Attending this event would not only be a personal delight but also a chance for me to contribute to the growth and promotion of the ASUS brand in this region. Thank you for considering my request, and I look forward to your response. #Asuslover

I am seeking assistance regarding an issue with Asus in Poland. The problem lies with the service provided, as the laptops themselves are working fine. I purchased my laptop in November [redacted] and began facing issues in February with a recurring "blue screen - WHEA_UNCORRECTABLE_ERROR" as well as loose hinges causing screen movement with slight laptop motion. Despite various troubleshooting attempts like system reinstalls, driver updates, and Windows installations, the problem persisted. After multiple warranty service visits: 1. No defect found - FEBRUARY 2. Battery replacement 3. No defects found 4. No defects found 5. No defects found - 29 MAY Each service trip resulted in the same unresolved issues with the added discovery of housing damages. Despite reporting the damages, Asus provided no documentation and returned the laptop in a damaged box. I have been unable to use the laptop since February due to these problems and unsuccessful attempts to contact service for help. This ongoing situation contrasts with my positive experiences with other laptop brands. If not resolved, I will address this matter in a blog post and may share it with other bloggers.

After updating the BIOS and changing the boot order to prioritize the DVD drive, I've encountered a problem. Despite setting the DVD drive as the first option, it's not being accessed during boot up. The main issue arises with error pages appearing before Windows loads, requesting technical information I'm unsure how to provide. The system ultimately prompts that it needs manufacturer repair before shutting down automatically. I can occasionally successfully reboot into Windows, but these error pages persist at times. I'm seeking guidance on understanding my BIOS better. Thank you for any assistance.

I purchased a laptop from Asus online, and it's had numerous issues. Initially slow, now it won't even turn on. The Asus customer service representative advised me it would be fixed in a day, but it's been several days with no resolution. It seems to have a manufacturing flaw, and I believe it should be replaced. I've tried contacting them at the provided phone number multiple times, but it seems to be out of service. This has been a frustrating and disappointing experience. I have used Dell and HP for years without any problems like this, but this incident has tarnished my perception of Asus. My work, money, and time are all wasted. Could someone please suggest the next steps to resolve this issue? Thank you, N. K. +91-[redacted]10

I recently bought an Asus notebook on June 14, [redacted], with invoice number ARYA/[redacted]/19-20 from Arya Computech Pvt. Ltd in Kolkata, West Bengal, India. Following the purchase, the authorized service center in Kolkata detected a defect in the motherboard. I requested a replacement, but the service center rejected it, stating that I did not keep the notebook's packing box as instructed. However, I was never advised by the seller to store the packing box for a specific duration. Since no one from the company provided me with this information, I believe I should not be denied a free replacement for my premium notebook. I am seeking fair resolution from Asus regarding this matter.

URGENT: RMA USCYK61177, Serial no. GAN0WU[redacted]35 for ASUS UX360CAK My ASUS laptop has been in repair since 18 June [redacted]. The ASUS service rep initially mentioned a $60 diagnostic fee to proceed with repairs, but despite my urgency for a quick turnaround due to upcoming international travel plans, the process has been excessively delayed. UPS confirmed the laptop's arrival on 18 June, but since then, I have not received any update despite numerous attempts to contact ASUS's customer service. The touchpad issue I reported has not been resolved since October [redacted], and the lack of communication and progress on the repair has left me frustrated. I urgently need my laptop back by 6 July as I am traveling overseas. I request ASUS to expedite the repair process or return the laptop promptly. I seek an explanation for the delays and lack of communication throughout this ordeal. Edna J. K. Phone: [redacted]

I own an ASUS T100H Mobile Dock, which is a laptop that detaches from the keyboard to become a tablet. I've had it for a couple of years since I received it as a Christmas gift. After an update, the network adapter (Broadcom [redacted].11abgn Wireless SDIO Adapter) stopped working. My mom and I researched and attempted to uninstall and revert to a previous update, which temporarily fixed it. However, subsequent updates caused the issue to recur. We last attempted to fix this about a year ago. I recently charged it up to check for any improvement, but unfortunately, the wifi still doesn't work. I need the laptop for important tasks and could use some assistance.

I bought an ASUS Max Pro M2, but now I regret my choice. After paying off all 6 EMIs, my phone stopped working. I took it to a service center in Nehru Place, New Delhi on July 20, [redacted]. They promised a quick fix if it was a software issue, or 1-2 days if it was hardware. I was supposed to be updated by 4 pm, but when I didn't get a call, I reached out and was informed the motherboard needed replacing without specifics. Despite multiple follow-ups, there has been no progress, and I have lost faith in ASUS smartphones. Sharing this feedback in hopes of a swift resolution for my still unrepaired phone as of July 29.

I recently purchased an ASUS Max Pro M2 but regret buying it now. After paying off all 6 EMIs, my phone suddenly stopped working. I took it to the service center in Nehru Place, New Delhi on July 20, [redacted]. They mentioned it might be a software or hardware issue and assured to update me by 4 pm on the same day. Instead, I had to follow up multiple times as there was no response. It turns out the motherboard needs replacement. I've been feeling disappointed with my ASUS phone and hope this message will assist in expediting the repair process. My RMA number is SRASINDEL[redacted]. I appreciate any help in resolving this matter promptly.

Dear Team, I have had an extremely negative experience with ASUS. I bought a new laptop, Model X512 FA, on 16-06-[redacted]. Within a week, I started facing issues with it. The laptop shuts down or reboots on its own during use. I filed a complaint on 12-07-[redacted] at an authorized ASUS service center, but the problem persists. Is this the type of service and quality ASUS provides to its customers? I am requesting a replacement for the laptop. If not, I will pursue legal action, as I have all the necessary documents, videos, etc., to support my case. Please take prompt action for the replacement as I bought a new laptop for use, not for constant repairs. Best regards, Damanpreet Singh

I own an Asus Zenfone Max (M2) ZB632KL with the serial number JBAAGF06Y512A8H and the IMEI number [redacted][redacted]. Purchased on January 1, [redacted], the phone has been problematic since the start. It has been through 3 repairs at the Asus service center for various issues. Currently, it won't power on and is with the service center for the 4th time. I am at the Asus Service Center EssKey Outsourcing Pvt. Ltd. at B-10, Jyoti Shikhar Building, near Satyam Cinema in Janakpuri, New Delhi. I believe a replacement handset is necessary due to the recurring problems. Regards, Sanjeev Kumar.

I have an Asus Zenfone Max Pro M2 with warranty until December 31, [redacted]. Since purchasing it, I have encountered an issue with the receiver, causing call audio to be inaudible for consumers multiple times. I have visited the service center over 20 to 30 times. After facing the same problem three times, they replaced the product, but within two months, the receiver issue persists. Dealing with this problem has been frustrating, causing me to waste time and endure months of inconvenience. Contacting the call center has not provided a lasting solution as they only suggest repairs, which I find ineffective in the long run. I am now left contemplating a replacement as the only viable option, given that repairs will incur additional costs post-warranty. My experience with Asus has been disappointing, leading me to seek a refund as the company has not effectively resolved the issue, leaving me no choice but to consider my consumer rights for legal action.

I am experiencing extreme frustration at this moment and don't know where to begin. Initially, I detailed all of these issues with the representative during my first phone call. I purchased an item labeled "Factory Refurbished, good as new" from Amazon, which was indicated to still have its original warranty. Upon receipt, the item functioned briefly, similar to one of the pictures you provided, before ceasing to work entirely. Subsequently, I had to urgently fly to Germany due to my brother's passing and remained there for three months. While in Germany, I contacted Amazon to explain that I couldn't return the monitor in its original packaging as I did not have it with me. They assured me they would make a note on my account. Upon my return, I promptly shipped everything back in pristine condition. It is disheartening to now be faced with a "Physical damage" claim, which was likely the initial issue supposedly remedied before the item was sold to me. I plan to escalate this matter with Amazon and will avoid purchasing factory refurbished items in the future, as well as refrain from buying any Asus products in light of the poor customer service experience. This level of service is wholly unacceptable, and I intend to elevate this complaint to your corporate office. My email to the Warranty Department was returned as undeliverable. Following a 30-minute online chat with a representative who directed me to contact Amazon - the same entity that initially referred me to your company - I am now at a loss for solutions.

I bought an ASUS laptop from Best Deal on walmart.com with order number [redacted]-[redacted], and it was delivered by UPS with tracking number 1Z9Y11E[redacted]2 on August 27th. However, when I returned home after being away from August 24th to 31st, my neighbors mentioned the package was left unattended for three days before disappearing. Best Deal/Walmart issued a refund, but I had to reorder the laptop, which was delivered around 1:15 PM today. I suspect it was stolen, so I am wondering if there is a way to trace the laptop. I reached out to Walmart immediately upon returning on the 31st and contacted them again on Monday. They advised me to contact Best Deal. I also informed UPS, who said they would investigate, although I am unsure of the extent of their inquiry. I believe my neighbor might have taken it to the office without notifying me, as their neighbor mentioned. Any assistance in tracing the laptop would be greatly appreciated.

My mother purchased an ASUS laptop four years ago, which I assisted in setting up. After her passing two years ago, I've recently started using her laptop. I would like to change the name that appears on the welcome screen from my mother's name, Lillian Varner, to mine, Vint Varner. The laptop model is D553S. I appreciate any guidance on how to update the login information without the serial number available.