Asus Customer Service Issues

I need assistance with enabling secure boot on an Aaeon motherboard, IMBA-Q87A, as it is a security requirement for our company. The motherboard has UEFI 2.3.1, but there is no option in the BIOS to enable secure boot, despite having TPM. Can a BIOS update be provided that includes the option to enable secure boot? Even the latest v2.4 update does not seem to have this feature available.

I am Gaurav Kashyap, and I purchased an Asus Zenfone 6z a month and a half ago. Recently, the phone started experiencing issues such as restarting frequently. After taking it to the Asus service center, they performed a software update. Unfortunately, the phone shut down again when I got home and never turned back on, rendering it unusable. I sent it back to the service center, and they have now sent it to Mumbai for further repairs. This is the first time I've encountered such problems with a phone, especially from Asus. I am disappointed with the situation, and I am losing confidence in the device. I have requested a refund or a replacement, but Asus is not cooperating with me.

Subject: Defective HDMI Cable Complaint Dear Customer Service, I am writing to address an issue with the HDMI cable I received from Computer Manufacturer. The cable was defective as it failed to establish a connection after plugging it in on 25/12/[redacted]. This was particularly disappointing as the HDMI cable was a Christmas gift, prompting me to purchase a functional replacement at additional inconvenience. I seek an apology for this situation as it has diminished my confidence in the ASUS brand. I appreciate your prompt attention to this matter and look forward to your response. Sincerely, Justin B. Serial number: MMTDNAA[redacted]9D884206 Purchase Location: Canada Computers Address: [redacted] Kingston Rd, Apt [redacted], Toronto, Ontario, M4L 1T7

I recently got an Asus c202s Chromebook, but when I charged and powered it on, I noticed that several keys, especially in the qwerty row, are not working. The row below seems fine, but only half of the keys in the bottom row are functioning. Additionally, some other keys are also unresponsive. I read online that rebooting might help, but this operation requires using the 'R' key, which is one of the keys not registering.

I was transferring files from my old computer to my new ASUS VivoBook. The program abruptly stopped, and my old computer is still on, but the ASUS has shut off. It won't turn on when I press the power button. Even after disconnecting the VivoBook and plugging it back in before trying to power up, nothing happens when I press the power button. I need advice on what might be causing the issue and how to resolve it so I can turn on the computer.

My phone was under warranty until 22/03/[redacted]. Despite a small scratch on the top left corner that occurred within a week of purchase, my phone was working fine until 23/12/[redacted] when Asus rejected my warranty claim. I contacted Asus customer service multiple times after being told my phone was eligible for warranty but was later informed it wasn't due to company policies. Even though my Zenfone Max Pro M2 was advertised to withstand minor damages with its gorilla glass feature, the service center asked for Rs:[redacted]/- for repairs during the warranty period. I was left without a functioning phone, impacting my daily life, and felt unfairly treated by the company regarding warranty coverage.

Hello Asus, I am following up on my previous email regarding the replacement router I received. The guest network on the 2.4 GHz band is still non-functional despite being enabled in the RT-AC86 router's settings. Although the SSID is visible, all attempts to connect to it from various devices have failed. This issue has been persistent across multiple routers. In addition to this, there are intermittent connectivity problems with my RT-AC66 router, with occasional disconnections and unresponsiveness to pings. I have attached logs from the routers but have found no errors reported. Given the ongoing issues and the fact that this is the third faulty unit I have received, I am hesitant to return the current router until the problems are fully resolved. I request that this matter be escalated to a manager who can effectively address and resolve these issues. I am willing to discuss this matter over the phone with a responsible Asus representative to find a satisfactory solution. Thank you for your attention to this matter.

I recently removed Windows from my Gaming Laptop FX705G due to some keyboard and trackpad issues. I erased the Windows Partition and boot options from my BIOS. I want to confirm if I reinstall it, can I still use my previous product key? I know the key is usually embedded in the motherboard, but I deleted it from the boot record. Any insight if I need to buy a new product key would be helpful. Thank you.

I am experiencing difficulties connecting my computer to the internet while all other devices in my home connect without issues. On the internet icon, instead of the standard logo, there is a globe with a circle and a line across it. When I attempt to connect, only two connections appear although there should be more available. Despite trying various troubleshooting steps such as network resets and device manager adjustments over the past three years, the issue persists. If a solution is not possible, I would appreciate assistance in obtaining a replacement laptop as this has been a frustrating and costly problem since a year after purchasing the device. Thank you for your attention.

I own an Aces tablet experiencing internet connection drops. It disrupts app usage for my grandchild's schoolwork. Despite trying to resolve it with the call center, I couldn't connect. The tablet model is PO28. I am averse to receiving a refurbished device. Please advise on the next steps to address this issue. Kindly reach out to me promptly. Thank you.

I am having issues connecting my Rocksol Bluetooth mouse to my ASUS U56E laptop running Windows 7 Home Premium. Despite having the Intel Centrino Bluetooth 3.0 + High Speed Devices listed in Device Manager, the laptop does not recognize the mouse. I attempted to load drivers, but it caused the Virtual Adapter to disappear. I also tried installing a driver for the Centrino Bluetooth 3.0 but received an error as it could not be installed on an older device. I then had to resort to a System restore. Any help on whether this laptop supports Bluetooth would be greatly appreciated. In my previous attempts, I downloaded various Bluetooth software and drivers but faced issues with installation, especially with the Intel Bluetooth Driver version 1.1.0.[redacted].

I encountered an issue when my dad attempted to access his unemployment benefits using his laptop. He had previously saved his password, which is his Social Security number, to the site. He now wishes to unsave this password. Upon login attempts, the site displays an error stating his SS# is incorrect, preventing access. I attempted to unsave the password myself, but it seems unsuccessful. I kindly request your assistance in ensuring the password unsaving process was done correctly. If not, I would appreciate it if you could rectify it. I am hesitant to proceed with unsaving it myself for fear of complications. As an alternative, retrieving the password to enable successful login to the unemployment office could resolve the issue. Despite having 4 laptops at home, he encounters the same issue on all of them. Thank you in advance for your support.

I have an old computer connected directly to a DSL supplier, along with a PC laptop and a Macbook Pro connected wirelessly. They work fine individually but are not networked. I am trying to connect a Canon Pixma [redacted] following the instructions, but I am unable to connect wirelessly as it says I do not have administrative privileges. I believe this is because the setup process does not prompt me to enter my router network name or password. Can anyone provide some guidance on this issue? Additionally, I seem to have forgotten my username and password for registration. Can you verify if I am registered or help me with the re-registration process? Thank you.

On a Monday morning, our laptop suddenly turned off and wouldn't start, even after trying to charge it. Contacting Asus customer service the same day, we were informed that our warranty had expired. This was surprising, as we had purchased it on August 26th. Despite trying to reach out to Croma store, we found them closed. The next day, we visited Croma and discovered they had mistakenly recorded the wrong information, which was rectified in an email sent yesterday. Upon contacting Asus again, we were informed that an onsite visit was not possible, requiring us to visit the service centre in Mumbai Andheri. Upon arrival, we were shocked to find the office closed. Despite numerous attempts to reach them, the line was always busy. We are incredibly disappointed with Asus' services. Due to mistakes made by Croma, we have suffered, and now, we are forced to travel to receive service despite restrictions. This experience has left us dissatisfied and frustrated with the entire system.

I am unable to log into my ASUS laptop A509JA-EJ078. A message keeps popping up stating that my password is not being accepted. I have only had the laptop for 5 weeks. Recently, there has been a prompt urging me to change the password as it would expire soon. I am uncertain if I changed the password, but if I did, I recall what it might be. Today, I tried my usual password, which was not accepted, and even tried the potential new one with no success. What steps should I take to resolve this issue?

I own an Asus Model Eee Pad TF101 Mobile Docking that I purchased almost 9 years ago during a difficult time when my husband was ill. Recently, I found it stored away and wanted to see if it still works. I have one part of the cord labeled [redacted]-11, but I am missing the rest of the connections. A local retailer suggested contacting Asus directly for the parts since they did not have them available. I originally bought the device from Best Buy around 9 years ago. Any help in locating the missing connections would be appreciated. Thank you for your assistance, it's been an emotional experience revisiting this device that reminds me of my late husband.

Dear Asus Employee, I am reaching out regarding the warranty claim for my monitor purchased online on 21.11.[redacted], which I reported on 11.02.[redacted] under case number J5LMQS002872. An exchange device was sent to me, and I returned the original monitor. However, the replacement device is now experiencing technical issues, and I filed a new claim on 17.09.[redacted] with case number KCLMQSPK00R8. I received an email from Mr. Piet Glöde informing me that there is currently no On-Site Swap Service available for the model in question. Instead, I can request a shipping label to return the monitor for inspection, and once received by the service partner, a replacement unit will be sent. I tried calling the provided number in the email (+49 2[redacted] [redacted]) but was unable to reach Mr. Glöde. I then sent an email on 22.09.[redacted] expressing my confusion over the decision and emphasizing the need for a prompt resolution, especially considering the significant investment and my reliance on the monitor for work. Despite not receiving a response yet, I am eager to resolve this matter promptly. Best regards, Matthias P.

I recently bought a used Asus Router RT-N66U. The previous owner set up a Network Name as "TS Patel" and I am having trouble changing it. Even after resetting the router, I can't get rid of the old name or set a new one. I tried to set up a new name and Security Key on my computer, but it won't update on the router. How can I completely reset the router to be able to use it? Thank you. - A. James

I am experiencing an issue with my Life Frame camera on Model A53E purchased from Newegg.com on Aug 10, [redacted], with Serial Number #B6N0A[redacted]24F. The problem is that the camera shows my image upside down. I have tried uninstalling and re-installing the camera through the device manager screen, including installing a new driver, but the problem persists. I don't use the camera often, but I need it now, and this issue is frustrating. I am wondering if there is an update I need to correct this. Apart from this problem, I am satisfied with the laptop's performance. Thank you, Patti Hudson.

I am experiencing trouble with my Wi-Fi network connectivity. I have an RT-AX88U main router and 3 Blue Cave AC200 mesh nodes. Despite having an Ethernet connection, only one device in the shop, located [redacted] feet from the main house, connects to the mesh node in that area. The other 4 devices connect to nodes in the main house, resulting in weaker signals. I have verified that my Ethernet connections are secure and have functional communication through the app and web interface. Any suggestions on how to ensure my devices connect to the nearest mesh nodes to boost signal strength?