Assurance Wireless Customer Service Issues

I am in need of a replacement device for my phone provided by Assurance Wireless. My Moto G Pure was damaged when I found it outside my local food stamp office. It is now unusable, with the screen cracked and detached from the device. I salvaged my belongings, including the broken phone, and now I am unable to use it for job opportunities or communicate with potential employers. I kindly request Assurance Wireless to send me a replacement device free of charge. I am currently receiving benefits from the state of Missouri and have no income until I secure employment. I am willing to return the defective device if necessary. I hope to receive the same Moto G Pure model. Please contact me at [redacted] for further information and provide a tracking ID once the replacement is shipped. Thank you, and I await your response.

My Wiko smartphone is damaged, and I need to get it replaced. I contacted Assurance Wireless, but they wouldn't accept my Direct Express debit card for the $45 replacement fee (out of warranty). The representative mentioned buying an Assurance Wireless top-up card from WalMart. However, my local WalMart doesn't sell them. I'm struggling to find the correct information online about where to purchase a top-up card in Olympia, WA. Can anyone guide me to a location in Olympia where I can buy an Assurance Wireless top-up card?

I have not yet received the replacement cellphone I was promised by your customer service department despite contacting you four times. It has been two months since I was approved for the replacement, and I am frustrated with the lack of progress. I do not want to go through explaining my issue again to another agent and request that the replacement Samsung Galaxy 10 be sent to me promptly. My details are as follows: Linda Barts, [redacted] West Warren Street Apt 6-B, Shelby, NC [redacted], [redacted].

My Assurance phone stopped working in March due to a glitch. After contacting customer service, I was assured a replacement would be sent within a week. Despite promises, the new phone with better features never arrived. In April, when I tried to reapply for the Lifeline service, I was asked to pay $65. When attempting to reapply online, I was informed I already had an account and needed to call customer service again. The replacement phone was supposedly on its way within 3 to 4 days, but it's been 14 days with no sign of it. I feel frustrated by the repeated lies and delays, especially since I rely on this Lifeline service for essential communications. I hope this situation can be resolved promptly without the need to escalate it further. Thank you for your attention to this matter. Sincerely, John J. M.

I am extremely frustrated as my phone service keeps getting disconnected. My phone was working fine and suddenly it's off again. I'm not sure what's happening, but I need my phone reconnected. I have an unlimited plan, so I should have continuous service. I feel like I'm being mistreated and I'm very unhappy about it. My main issue is the lack of assistance because I can't remember my pin number and security questions are being asked that I never set up. I am tired of being shuffled around with no resolution. I need my service restored promptly. Customer service has not been helpful.

I recently spoke to the representative Marcus, who is celebrating his birthday today. He mentioned that I was the first person to be kind to him and even compared my voice to Gary Barlow from Britain's Got Talent. I wanted to express that I hope Marcus's day improves and I am flattered by his compliment. I attempted to send him a photo of me singing along to 'Want You Back For Good' by Gary Barlow, but I wasn't sure if it was appropriate. I appreciate the company's service and Marcus's positive energy, especially during challenging customer interactions. Despite my current living situation without electricity under a freeway bridge, I remain hopeful for a better future where love prevails over hate. I believe that through kindness and compassion, we can create a better world. I hope Marcus has a fantastic birthday and that the company recognizes his exceptional customer service.

I received my new Moto Pure G phone upgrade approximately 3 months ago. Unfortunately, I recently became homeless, and as a disabled senior, my phone was stolen and later found destroyed. I was told by an Assurance representative that a replacement would only be possible after 30 days from reporting the incident. These phones are crucial lifelines for individuals like me who are poor, aged, and disabled. It has been over two weeks since I reported my phone as stolen and damaged. I urgently need a replacement as I am currently in a vulnerable and life-threatening situation without communication. Please, consider replacing my phone promptly. Thank you. - N.P.

I applied for Lifeline about 6 to 8 months ago seeking a free smartphone. Although I received a SIM card, it doesn't work in my recently purchased phone. I later applied for an Assurance Wireless smartphone but haven't received a functional phone or another SIM card. Without a working phone, I can't call for emergency help as needed. I am genuinely in need of a phone for communication and work purposes, as I am falling behind on bills due to this issue. I understand it may not be Assurance Wireless' fault, but there seems to be a persistent issue blocking me from receiving a working device.

Hello, my name is Mark Trykowski. I recently received my phone and used it for about two weeks. Today, when I tried to use it, the phone was completely dead. It won't turn on - there's no screen display, and no power. I'm wondering if it's possible to get a replacement phone or if something has malfunctioned. I've spent the day searching for a way to contact the company, and I'm hoping you can assist me. Thank you for any help you can provide; this is my only phone.

I applied for assurance phone in NY and received a lot of personal information on my records such as SSDI, SSI. During my time in Elko, NV, my phone was clipped at the Samaritan House halfway housing called the Fish Program. I saved information about public records and statements. I need to discuss this matter one-on-one to address the identity theft issue I have corrected, except for the phone records. Please contact me via email at the provided address. Thank you, David Watson.

I lost my phone a week and a half ago. I already called Assurance Wireless immediately after the incident. I provided my new address to the sales representative to receive the free replacement phone that I qualify for. However, it has been almost three weeks since I placed the order and the phone has not arrived. When I tried to track my order on the Assurance Wireless website, it said they couldn't verify my address. I need to either speak to a knowledgeable individual who can confirm that my phone is on its way as promised within 7 to 10 business days, or I need to update my address information with someone who can ensure the delivery of my replacement phone.

I recently sought help from an expert who requested payment of a dollar, which I am unable to afford as I don't have a bank account. I am concerned about being hacked on my Facebook and email accounts, particularly since I received an email alleging hacking from China, a country I only interacted with through an assurance rep. I received a suspicious email from FedEx regarding a package that couldn't be delivered, leading me to think it was about a new phone mentioned. Despite my positive opinion of your company, I find it unsettling that the Chinese individual asked personal questions and gained my trust, potentially compromising my data. I have received three hacking emails post our interaction, and the phone provided ceased working, leaving my accounts accessible without a password. Apologies if my concerns are misinterpreted as accusations. I appreciate your company but have faced betrayal before, causing me distress. I want security and positivity in my life, especially after a terminal diagnosis. Can you share your insights and update me on the delivery date of my replacement device? Thank you, Nicholas Humphreys.

I was advised to upgrade, so I received a Samsung Galaxy S10 which I really liked. Unfortunately, it malfunctioned after an update. When I called to purchase a new phone, I was promised a comparable model to the Samsung S10 with a delivery window of 3-5 days. However, after waiting for a week, I was disappointed to receive a low-quality device that costs much less than the $40 I paid, as confirmed on the company's website. Despite expressing my preference for a quality phone, I was sent an inferior one. I am frustrated, upset, and unsatisfied with this situation. I request a refund of $40 and I am willing to return the phone. It is not even worth attempting to set it up.

I need assistance with the phone service previously connected to T-Mobile. The signal was poor at my mother's home. Despite speaking to two or three representatives over a month ago, it seems no information was recorded. The first representative mentioned canceling the service, allowing my mother to keep the phone. The second representative had no record of that conversation and advised me to return the phone by mail. However, I never received the label. I am following up to ensure the account is closed because my mother now uses Safe Talk and does not want two active services. Kindly confirm if the phone from Assurance needs to be returned and provide details on when we will receive the mailing label. Many thanks, Dan

I am having trouble logging into your website both on my computer and phone. It seems to be a widespread issue as my friend is experiencing the same problem. When attempting to contact customer service, the call gets directed to Sprint instead. I am not a Sprint customer; my phone was stolen. This situation is hindering me from obtaining a new phone as the system mistakenly thinks I already have one. Due to financial constraints exacerbated by COVID-19, I am unable to afford a replacement at the moment. I had a complimentary phone initially, but it was stolen. I urgently need assistance to deactivate my account under these circumstances. Thank you.

My boyfriend offered to buy me a replacement phone if it's under $50. I had a free phone from your company that was stolen. I've been trying to log in, but it's not working. I even had my friend try from a different computer and phone with her account, but it's the same issue. When I call for support, it redirects me to Sprint, stating I have a Sprint account, but I don't. Then Sprint sends me back to you, but the call gets disconnected every time.

I recently had my phone stolen and contacted your company to have it suspended. However, I now need to cancel it completely because it's hindering me from getting a new phone through another provider due to it being on an emergency broadband program. My boyfriend has kindly offered to pay for a replacement through your service, as he believes you provide exceptional service. I've been trying to reach you all day, but when I call, it mentions Insurance Wireless or Sprint, and the call gets redirected without success. Additionally, the login on the website is not working, despite multiple attempts from different devices and accounts. I would appreciate guidance on how to effectively contact your team to arrange for a replacement phone.

Regarding Phone Number: [redacted] I recently received a new iPhone 13 Pro from apple.com to replace my old phone with Assurance Wireless. After contacting Assurance Wireless and being sent a new SIM card for the iPhone 13, I followed the instructions to transfer my service. However, after multiple attempts, my service was not successfully transferred to the iPhone, and I lost service on my old Android device as well. Despite being initially told my iPhone could be serviced, eventually Assurance Wireless informed me they cannot support it. I have requested to have my service restored on my Android device, but it has not been resolved yet. I am currently unable to make or receive phone calls, although I can access the Internet. I kindly ask for assistance in transferring my service to the iPhone 13 Pro or reinstating service on my Android device promptly. Thank you, Crystal S Brown Phone Number: [redacted]

I recently received a new UMX Assurance Wireless phone with the IMEI number [redacted][redacted], model number U696CL, and serial number 696CL[redacted]1. My phone number is [redacted], and I am Ms. Betty Miller of [redacted] Kildeer Ct., Columbus, Ohio [redacted]. Due to health reasons, I cannot leave my home and rely on my phone for communication. After calling Assurance Wireless to replace my faulty phone, they mentioned sending me an upgraded model via FedEx. Despite speaking with multiple representatives, including a supervisor named Ms. Sam, I faced difficulties returning the old phone as requested. As a caregiver to my son with various health conditions and facing personal health challenges myself, having my phone shut off creates a safety concern. I am unable to pay for special delivery charges and require assistance to return the old phone promptly. Your prompt help in resolving this matter would be greatly appreciated. Thank you, Ms. Betty Miller (Ms. B.J. Miller).

I recently lost my phone while out with an acquaintance. Despite my usual precautions, I realized too late that I had misplaced it. After some effort, the person returned my damaged phone which no longer worked properly. It turned out the SIM card was missing and after retrieving it and reactivating the phone, it still didn't function. Due to my limited income as a wheelchair user, I am in need of a replacement phone with comprehensive service.