Asos Customer Service Issues

I ordered a cami top with the following details. On Friday, the 7th of Evri, the courier service sent a text message to my phone at 11:22 AM stating that my parcel was out for delivery. Later in the day, I received an email at 4:30 PM, mentioning that the parcel had been delivered to the address. However, I have yet to receive the parcel at the given location, which is a business address where I receive parcels regularly without any issues. There is also no photographic evidence available to confirm delivery. I would appreciate your help in resolving this matter promptly. Order No.: [redacted]14 Order Date: Monday, July 3, [redacted] Gina C. Delivery Address: The Beauty Room, [redacted] Watling Street, Hertfordshire, WD7 7LB Radlett, UK Delivery Method: Standard Delivery Contact Number: [redacted]4

Hello, I was hoping to return some clothes from order number [redacted]46. However, due to unexpected serious illness, I had to return to my family for care and did not anticipate staying away for so long. I am aware that it might not align with the policy, but is there any flexibility for me to still return the items? It’s disappointing as I usually rely on asos for my clothing orders, but if I can't return these, I will have to give them away. Thank you for your assistance. Sophie

Hello, I received a damaged package for order number [redacted]65 containing a blue set and beige playsuit. I have tried to contact you multiple times but have not received any assistance. The picture of the damaged package has been sent, but I have not received any help through chat or email. I am requesting a refund for the damaged items. It is frustrating that despite speaking with delivery and Klarna, I have yet to receive a resolution from you. I am not concerned about my account being blocked; I simply want my money refunded as per the advice given by the delivery company and Klarna. This situation needs to be resolved promptly.

I've been informed that my order was delivered on July 13th, but unfortunately, it has not arrived. I'm inquiring about whether you have received the return. My order number is [redacted]55, and it was supposed to be delivered to Christine Mercer at 15 Lakeside Close, Mawson Lakes, Adelaide South Australia, [redacted]. I'm traveling to Tasmania and needed this coat for my trip. I've been a loyal customer in both Australia and the UK and am disappointed in the service I have received. I am requesting an immediate refund. It took me two hours to find this email address to reach out to you.

I was unfortunately involved in a bike accident recently and have been hospitalized for the past two weeks. During this time, I missed the 28-day return period for some items I purchased. Is it feasible to receive a small extension on the deadline given my circumstances? Any assistance would be highly valued. Thank you! Order number: [redacted]85 Email: [redacted]

I've been trying to get some help, but I'm struggling to figure out how to make a return from Norway. The website mentions sending a return label to my email after following a link, but I haven't received it. Instead, I keep getting a return note, which I already have. I need assistance with my return regarding order [redacted]24. Can anyone provide guidance or support?

Order No. [redacted]29, dated July 11, [redacted]. Hello, I purchased a dress for my daughter's graduation ceremony from your store. Unfortunately, the dress tore open from below while she was climbing the stairs before the ceremony began. This was distressing for my daughter as it affected her ability to enjoy the event and she was worried it would tear further by the time she received her degree. Instead of purchasing another dress that might tear again, I am considering taking it to a professional seamstress for repair. Since returning the dress would likely result in it being discarded, I am open to suggestions on how to proceed. Thank you for your assistance. Sincerely, L. Hiller

Subject: Assistance Needed with ASOS Order Dear ASOS customer service team, I am reaching out about order number [redacted]43 that was placed and shipped on July 8, [redacted]. Regrettably, I have yet to receive my order even though the estimated delivery date indicated July 14, [redacted]. I am encountering issues while attempting to track my order as the link provided leads to a "[redacted] page not found" error. Given the amount I spent, I am quite eager to receive these products. I would greatly appreciate your assistance in resolving this matter, ensuring the delivery of my order and providing an update on its status. Thank you for your attention to this matter. Sincerely, N. B.

Subject: Urgent: Order Confirmation Needed for Order Number [redacted]96 To the Asos Support Team, I need to address an issue with my recent order. My purchase of dresses on August 27th with Order Number [redacted]96 has an error regarding my email address. I mistakenly input "[redacted]" instead of the correct "[redacted]" when using the ASOS app for the first time. Due to this error, I have not received any confirmation email and cannot view my order in the app. I kindly request a confirmation email for my order be sent to the correct address "[redacted]". This confirmation is crucial as I have not received my order and am unsure if I will keep the dresses or need to return them. Your swift assistance in sending the confirmation email is greatly appreciated. Contact Details: Name: Renas Derki Address: Indestraße 13, [redacted] Eschweiler Thank you for your immediate attention to this matter. Sincerely, Renas Derki

Dear Asos Team, I recently requested a return for order [redacted]01. Due to health reasons, I was unable to handle the return earlier. Unfortunately, the barcode did not work last Friday. Therefore, I am reaching out to you now. I would appreciate it if you could send me a new return label, as many items did not fit and were not of good quality. Thank you very much in advance. Best regards, Zümrüt Degirmenci

I am reaching out to request next-day delivery for order [redacted]25. As an ASOS Premier member, I placed this order on August 30, [redacted], with the delivery date scheduled for August 31, [redacted]. However, I have not received any updates on the order status. The recipient, A.C., will be moving from 7 Pason Street, Maynooth, Co. Kildare, to [redacted] Rockview, Sandyford, Dublin 18, tomorrow evening. I kindly ask if you could make arrangements for the delivery to be sent to the new address by tomorrow morning to accommodate this change. I'm aware of potential delays but am hopeful for an exception to be made in this situation. Thank you for your attention to this matter.

I have encountered a significant issue with my ID. Inadvertently, I wrote "Samira Cabdisalaan" instead of my actual ID name, "Samiro Abdisalaam." Consequently, I am unable to retrieve my package. Despite seeking assistance from various sources, I have been unsuccessful. Upon contacting customer service, I was advised to reject the package and place a new order. However, creating a new order means losing the initial discount I received. Ideally, I am requesting either a modification of the order name to "Samiro Abdisalaam" or for your team to liaise with DHL in Sweden for the necessary alteration. Your assistance in this matter would be greatly appreciated, as I have eagerly awaited this package for quite some time.

Best.Nr.: [redacted]63Rücksendung am 27.07.[redacted] erstellt. Sehr geehrte Damen und Herren, da meine Tochter seit Anfang August für ein Jahr im Ausland ist und ich mich auch einige Wochen bei ihr im Ausland aufgehalten habe, ist der Rücksendecode abgelaufen. Könnten wir vielleicht einen neuen Code erhalten, da meine Tochter Lisa, auf deren Name die Bestellung läuft, immer noch im Ausland ist? VG, Hoffmeister

I need to return 3 expensive items from Asos (Converse and Rains) but I haven't received a QR code or return instructions. As a loyal customer and former Premium subscriber, I've had no luck contacting customer service; it seems non-existent. The current chatbot doesn't have a solution to my problem, leaving me stuck and unable to request a refund. This experience has made me hesitant to shop with Asos again.

Dear Customer Service, I am reaching out to address an issue I encountered with an online shopping order from ASOS. Today, I placed an order using Clearpay, but when I checked the order status, it showed as 'Unsuccessful.' Unfortunately, my attempts to contact ASOS for assistance were fruitless as they only offer chat support, which is not accessible for some customers who may have typing difficulties, dyslexia, or visual impairments. Due to this poor customer service experience, I have decided not to make any future purchases from ASOS and will share my negative experience with others. I plan to take my business elsewhere as a form of protest against ASOS's lack of appropriate contact options for all customers. The way ASOS treats its customers is unacceptable, and their claims of caring for customers seem insincere when not backed up by actions. In order to truly demonstrate care for customers, ASOS should reintroduce email support as an alternate contact option, as they have in the past. I anticipate a prompt response to address this matter. As per Trading Standards guidelines, I request to maintain a detailed record of this case. Please respond to this email address provided. Sincerely, D.K. Order number [redacted]07

I am reaching out to inquire about tracking my order. The delivery service employed, FedEx® International Connect (FIC), does not provide details on its current location within my country. My order number is: [redacted]85. Could you kindly furnish additional information on its status or provide the accurate FedEx tracking number? Attempts to contact FedEx proved futile as they revealed that the FIC tracking number is not recognized by them due to it being a third-party service. Thank you for your assistance. Regards,

Good afternoon. English is not my first language, I'm from Ukraine. I recently purchased a sweater and a dress from your website, but the jacket I received seems used and too big, not matching what I expected. Order number: [redacted]15. Another order included dresses and shoes, but the green dress is defective. I will attach a photo below. Both nude dresses also turned out to be several sizes too big based on your sizing chart. As they were meant for my mother's wedding celebration, we had to wear our old dresses instead. I kindly ask for assistance in returning these items. Thank you.

On September 13, [redacted], I returned a parcel to you with Order No. 8[redacted]7, which contained an Asos longline trench coat in Olive priced at £65. I have not received any information regarding the refund yet. I sent the parcel via the Post Office with Tracking No. 110B94E6FE4 and paid £4.49 GBP through Paypal as I am disabled and unable to leave the house. I am concerned about this delay as I have already paid £18.41 via Klarna and had to defer this month's payment of £18.42 to October 20th as it was due in four days. I kindly request your prompt response on this matter. Thank you for your assistance. Best wishes, Sally L.

Hello, I'm Leonel Alves. I recently placed an order and now want to make another purchase since there are some items on promotion. I'm having trouble logging into my account after changing my email from [redacted] I am not sure if this change has caused the issue, but I would appreciate assistance in accessing my account to take advantage of the current promotions. Thank you, Leonel Alves

I purchased a pair of Adidas trainers as a gift, but they were too small. I initiated a return through ASOS on October 18 for collection by Royal Mail on the 20th. However, there have been delays, and I am concerned about exceeding the return deadline. I spoke with the Royal Mail delivery person, but they were unable to assist. I cannot afford to lose this money. I hope for a resolution soon. Thank you. Best regards, J.R.