Asos Customer Service Issues

I am reaching out to connect with someone at your company regarding assistance with the music education service in Barnsley. The Barnsley Music Education Hub provides music education opportunities to many local children weekly. Currently, our funding, along with grants from Arts Council England, instrument hire, and lesson charges, cover our expenses. However, with stagnant Arts Council funding for [redacted]/24, we are struggling to maintain our current 66.6% subsidy for schools with students on Schemes of Aid. We are dedicated to providing equal opportunities to all, regardless of background. As Chairman of the Music Hub's strategy board, my own free instrumental tuition in Grimethorpe at school set me on the path to becoming a professional musician. I would appreciate the chance to meet with someone from your organization to discuss this matter further. Regards, Roger Professor R B Webster

I recently received a dress from ASOS, but unfortunately, it doesn't fit me well and I need to return it. Despite following all the return guidelines, I seem to be unable to find the return button in the 'in my orders' section of my account. Initially, I had the option to return, but now it's no longer available. My order number is [redacted]01. I have searched online for a solution but haven't had any luck. Any assistance would be greatly appreciated.

Dear ASOS Customer Support, I am reaching out regarding the deactivation of my ASOS account and the unresolved issue with Order No.: [redacted]43, placed on May 4. The sudden deactivation of my account was unexpected, and I seek clarification on why this action was taken. Furthermore, the delivery status of my order indicated it was delivered by 'Fastway' Courier Company, but no parcel was received at the address. Despite reporting the issue to customer support, the matter remains unresolved. Additionally, my payment for the order was debited from my bank account, creating further frustration. I urge ASOS to address these issues promptly, take responsibility for the account deactivation, and resolve the delivery problem to ensure customer satisfaction. Thank you for your attention to this matter. I anticipate a detailed response to regain my trust in ASOS. Regards, Sree vvs

Hello, I had an order delivered on April 17th with the order number [redacted]82. I mistakenly assumed I had until May 17th to return the items but realized this morning that the return option was no longer available. I believe the return window closed on May 15th, which would have been 28 days from delivery. Is there any chance to make an exception and allow me to process the return one day late? This order was significant, and I am a loyal ASOS customer. I would greatly appreciate any flexibility you can offer, especially since the items were in multiple sizes and won't be useful to me. Thank you, Kendal.

On April 8th, I placed an order and when the items arrived, one was missing. I promptly reported this and received a response from the specialized department informing me that my account with Asos is now blocked without explanation. I have been unable to contact anyone thus far, and I am concerned about having to pay for the missing item soon, even though I don't intend to keep the other items (except for one). Order number: [redacted]47 Missing item: Dr. Martens Sinclair Thank you.

Hello, My father made a return with reference number 2A7NBBQ3GJBDRB on April 3rd because the clothes he ordered were too big for him. So far, he has only received a refund of 2.95€. I believe this is because he used a 50€ voucher I gave him and paid the rest himself. Unfortunately, my father discarded the voucher and is now left without a gift. My question is, could you please check for the voucher code or, even better, send the items he ordered in a smaller size. I have attached images below. Kind regards and thank you in advance, Martina Veber

Hello, I would like to return all the items from order [redacted]78. The parcel needed to be under 2.5KG so I split the order into two parcels, both with the same return papers. At the post office, the first parcel was accepted, but when they scanned the barcode on the second parcel, they said it had already been used and I need a new barcode for its return. Could you please provide me with a new barcode for order [redacted]78? Thank you. - M.S.

Hello, I placed an order that was delivered on Thursday at 8:30pm to my local post office via Royal Mail. I have been trying to reach Evri without success. The tracking number is T00B8A[redacted], and the post office address is [redacted] Seven Sisters Rd, Finsbury Park, London N4 2AB. This is unusual as I think I may have mistakenly provided that address. I would appreciate assistance in receiving my package. My name is Ikram.

Hello, I am reaching out to you because on the Asos website, it states that my order was delivered to my home yesterday, but I was there all day and did not receive it. This is the second time in the span of six months that I have ordered from the site and the package has not been delivered. I am currently living in Italy, in an apartment, and all the details were correctly provided for the shipping address, which has never been an issue when I order from other places. This is the second time I tried to use the gift card my friends got me for my birthday, along with adding my own money, but now I don't know where the package is despite it showing as delivered. What should I do next? Thank you in advance for your assistance.

I received my order on May 13th and am eligible for a refund within the 28-day period. Despite my efforts, I have been unable to generate a return label. Today, I spent a significant amount of time attempting to resolve this through virtual chat without success. I am currently waiting for a chat advisor on chat.gnatter. Your prompt assistance would be greatly appreciated. Order No: [redacted]04 -KM-

I made a purchase from you on June 6, [redacted], at 9:43 PM, totaling [redacted].97, but never received a confirmation. The order has now been delivered to my address at 43 Muidenstraat, [redacted] EB, Emmeloord. I need to return an item, but I am unable to do so as it requires logging in, and I don't have the necessary login details. My email address may have been entered incorrectly, causing the lack of communication. I need guidance on how to proceed with the return process. Your prompt assistance in resolving this matter would be greatly appreciated. Best regards, Peter Uilenreef

Hello, Order Number: [redacted]75 I encountered an issue with my recent order where the delivery man mistakenly returned the package without attempting delivery at my address. Despite acknowledging the error, both the delivery man and the post office mentioned they are unable to assist further. I am reaching out to inquire if there is a possibility for you to retrieve the package and resend it to me. I eagerly await your prompt assistance in resolving this matter as I eagerly await the dresses I have purchased. Looking forward to a positive outcome, Best regards, Matea G.

I purchased shoes from ASOS on June 5th and received my order on June 6th. My order number is [redacted]. I have only worn the trainers about 6 to 7 times at most. Today, when I put them on, I noticed that they had detached from the sole. I have taken a photo for evidence, but I can't attach it here. I am very disappointed because these trainers are not cheap. I would like either a new pair sent to me, a refund, or a voucher to use on your site. This situation is unacceptable for trainers that are only 2 weeks old.

Good evening, I recently purchased an ASOS dress that was delivered last week. Unfortunately, the dress is too large, and I would like to return it. The delivery was made by bpost to a relay point as I was not at home on the delivery day. I retrieved the package on June 20. However, the ASOS application still shows that I haven't received the package, preventing me from initiating the return process. I would appreciate your assistance in finding a solution to enable me to return the package. Thank you for understanding.

Hello, I recently bought a few dresses for my sister's wedding in May. They were supposed to be delivered to a post office in Germany, but due to family issues, I couldn't pick them up in time. Now that I've finally retrieved the packages, I realize the return deadline has passed. I need to return some items, as I also purchased duplicate sizes. The order numbers for the packages are: [redacted]78 [redacted]76 [redacted]91 They are all unopened. Can you please assist me with this urgent matter? I am a loyal customer of ASOS. You can reach me at [redacted] Thank you for your help. Sincerely, Ivette Pulido Bushell

Hello, I placed order number [redacted]7, but it arrived damaged during delivery. I promptly contacted Asos and they arranged for a replacement to be sent. Since I used Klarna for the purchase, there seems to be a duplication in the system, resulting in the new order ([redacted]83) missing some items. I returned two items in separate parcels using the first return number: 23V87LU3GRCAUL and the second return number: 23V87LU3GSCH54. Could you please update my Klarna account to reflect these changes so I can settle the payment accordingly? Best regards, Ellie

I recently purchased a New Balance jacket that I later returned within the specified return period outlined on the website. Despite sending it back within the 45-day timeframe, I am puzzled why my refund has not been processed yet. Complicating matters, I received an email stating that the item will be sent back to my previous address, creating a significant issue as I no longer reside there. Moreover, upon receiving the jacket initially, I noticed that it did not have a label attached, indicating it may have been worn previously. While I did retain the jacket for a few weeks before sending it back, I did so well within the designated 45-day window.

Hello, I attempted to contact you by phone unsuccessfully, which is why I am reaching out in writing. Regarding order number [redacted]29 placed on June 7, [redacted], I did not receive the JORDAN JUMPMAN MINI LOGO T-SHIRT IN FRENCH BLUE priced at 29.99eur. The T-shirt was not included in the package delivered to my address. I kindly request a refund for the undelivered item. I have attempted to email you attachments as proof of the contents received, which I promptly returned to you. I have attached the relevant documentation for your review. I await your written response regarding the refund for the missing T-shirt. Thank you, Ravnjak Tomaz

Hello, I attempted to contact you by phone without success, which is why I am reaching out via this message. I wish to address order number [redacted]29 dated June 7, [redacted], in which I did not receive the JORDAN JUMPMAN MINI LOGO T-SHIRT IN FRENCH BLUE priced at 29.99 eur. This shirt was not included in the package delivered to my address. Therefore, I kindly request a refund for the undelivered item. I have attached images of the items I returned to you as proof. While I did not receive the T-shirt, I did receive an alternative item which I promptly sent back to you. I look forward to receiving written feedback from you regarding this matter. Thank you for your attention to this issue. Sincerely, T. Ravnjak

Subject: Defect in Delivery - Request for Price Reduction Dear Seller, I recently ordered a dress from you. Unfortunately, I must inform you that I have identified a defect in the product delivered to me. Upon careful examination of the dress, I found the following issue: torn seams. I want to emphasize that this defect was not caused by my handling or use of the dress. The dress was delivered to me in the condition I received it. According to legal regulations, as a buyer, I am entitled to a defect-free delivery. Therefore, I kindly request you to send me a new, flawless dress, or if you can offer me a price reduction, I would be willing to keep the defective item. I am still interested in receiving the product, however, the current delivery does not meet the agreed quality standards. I hope for your understanding and support in finding a satisfactory solution. I am ready to return the faulty dress as soon as I receive a new one or receive confirmation of the price reduction. Please advise me on the necessary steps in this case. I kindly ask for a prompt response and resolution of this issue, as I would like to wear the dress for a special occasion on July 18, [redacted]. Thank you in advance for your assistance. Best regards, Malika A.