Asos Customer Service Issues

I placed an order on October 19, [redacted], with expectations of next-day delivery. Despite reaching out to the online chat team, my initial order did not arrive. After being promised a replacement for all three items on October 27, [redacted], I faced delays and had to follow up with ASOS for updates. Today, I received an email notifying me that a replacement order was processed. Unfortunately, I'm disappointed to find out that only one out of the three items I ordered is being sent. This experience has left me frustrated with the service provided. Over two weeks later, I am still without all my items, making me question the effectiveness of the process. The lack of effort put into fulfilling my order has made me hesitant to shop with ASOS in the future.

I ordered from Asos with order number [redacted]26, but it was mistakenly delivered to another customer. I am unsure if they received my order. Unfortunately, I am unable to return the items I received because I did not receive a QR code with my order. Despite contacting live chat, they informed me that the order was delivered today. However, the items I received are not mine. I am stuck at this point and seeking a refund since the value is approximately £[redacted]. Your assistance in resolving this matter would be greatly appreciated. Thank you, Annie DD

Subject: Issue with ASOS Order Dear Customer Service, I am writing to report an issue with an online order I made on ASOS regarding missing items. Upon receiving my package from ASOS, which I ordered, I discovered that only one pair of shoes was included instead of the two pairs I had purchased. ASOS support initially informed me that they would refund me for the missing pair. However, later in the day, I received an email stating that my account had been banned with no mention of the refund. This incident on 07/11/[redacted] left me feeling disappointed and frustrated. The conflicting information from ASOS support, followed by the ban on my account without a refund, has been distressing. I kindly request a refund for the missing item as promised initially. I am eager to receive a timely response to rectify this matter. For record-keeping purposes, please respond to this email address. Thank you for your attention to this issue. Sincerely, A.F. Email: [redacted] Order Number: [redacted] Address: Kolokotroni 80, Athens, GREECE, [redacted]

Hello, I placed an order on November 10. I recently received a notification from my bank regarding the transaction. I wish to cancel one of the orders and receive a refund before it gets shipped. I encountered an error on the initial order attempt, which led me to try again. It seems the first order might not have been defective after all, possibly due to a system glitch. Can you assist me with this? The order numbers are [redacted] and [redacted].

Hello, I recently received a pair of pink Dr. Martens boots that I purchased using Klarna for the first instalment. However, I find them too heavy and painful on my toes. I would like to return them, but the parcel did not include a return slip, and I am unsure how to obtain a return form. My name is Tracey Castle, and I reside at 39 The Clusters, Baxter Avenue, Southend on Sea, Essex, SS2 6BW. My email address is [redacted]

My package was scheduled to arrive on November 29th, but it didn't show up. After tracking it, the status indicated that my package is missing. When I contacted the Post, they informed me that they never received the package and advised me to reach out to Asos. I've been trying to use the live chat for a week now, but it's not functioning properly. Every time the automated system is supposed to connect me to customer service, the website goes blank. It's frustrating that I am unable to get through to Asos.

I faced challenges using your live chat support; therefore, seeking assistance here. I'm a pensioner who ordered the Sol Janerio Bum Bum set from Asos on 1/12/23 with Order number 8YRL4UXKQJGH. Despite having PayPal records, I haven't received my order. During purchase, I mistakenly used the email addresses 'purplequeen60hotmail.co.uk' and '[redacted]', which do not exist due to an oversight made without my glasses. I worry that my order might have been delivered elsewhere, and confirmation could have been sent to these non-existent email addresses. This purchase is a gift for my daughter, and I'm concerned about its whereabouts. Please help me track the order recipient. I'm willing to provide proof of payment from PayPal. Regards, Janis S. 6 Ripon Ave Whitefield Manchester M45 8PE [redacted]8