Asos Customer Service Issues

I placed an order on 12/06/22 with next day delivery expecting it to be delivered on 14/06/22. I received emails from ASOS and Evri stating that it was delivered, but the delivery picture does not match my address, and I did not receive my order. The next day (15/06/22), I got an email from Evri about a failed delivery attempt the previous day, which aligns with my ASOS account and tracking number showing a delay. I have not received any further updates despite being told it would be delivered the next working day. I am seeking an update on the status of my order. ASOS account used: M.Smith931@[redacted] Order number: [redacted] Order date: 12/04/22

I placed an order on June 14th for a dress I need for a wedding. I requested collection from the hubb at West 12 shopping centre W12 8PP. The courier emailed me that they have the parcel and will inform me when it's ready for collection, providing a tracking number. I went to pick it up but discovered I needed a QR code and Pin not provided by the courier. Later, I was told they attempted delivery but the locker was full, so my order was being returned. I'm now without my dress until July 12th. Please redeliver it when I return or refund my £75. My order number is [redacted]10. The return barcode is HOOKME[redacted]. Hoping for a quick solution. Best regards, Anita

Discount Code "BESTBITS" Order [redacted]99 Good afternoon, I would like to reach out regarding order [redacted]99. At the time of purchase, I was unaware of the 30% discount on selected and already discounted items. I kindly request that you apply the discount code "BESTBITS" retroactively, reduce the price of the boots by 30%, and deduct €10.20 from the total invoice amount. Additionally, please inform AfterPay of the revised invoice amount of €63.75. I also request a new invoice from you. Please feel free to contact me using the details below if you have any questions or need further clarification. If not, I assume this provides you with sufficient information. I look forward to your response. Thank you in advance for your assistance. Kind regards, | V. Bal | | Nijlânsdyk [redacted]-D, [redacted] GD LEEUWARDEN | | T [redacted] - [redacted] 18 23 | M 06 - 21 [redacted] [redacted] | E [redacted] |

My account has been blocked, and there is a significant order due this week. I am unsure if it has been sent as I cannot access my account. Also, I am concerned about the possibility of items not fitting since I ordered a few different sizes. I am unsure how to proceed with returns if I cannot access my account. I chatted with a representative named Mark Anthony, who was unable to assist but mentioned escalating my issue. I am waiting to be contacted. I have been a loyal customer for years and only return items due to sizing problems. ASOS frequently receives negative sizing reviews. It is challenging for customers to keep and pay for items that do not fit properly.

Dear Sir or Madam, Order number: [redacted]42 I placed an order for dresses in your Asos shop and selected Klarna invoice as the payment method. I returned the items shortly after through the postal service as they didn't suit me. Unfortunately, Klarna has not confirmed the return and is still requesting payment, despite me having sent it back. I have previously contacted your customer service via live chat, and the representative assured me that she would liaise with Klarna to ensure the return was processed correctly. She advised me to wait for an email from Asos, mentioning that she will deal with the special team. However, nothing has happened, and I have received a second reminder from Klarna by mail stating the invoice remains unpaid. I kindly request your assistance in resolving this issue. I have returned everything, and Asos has confirmed the receipt of the items. Since it has been a while, I am unable to provide Klarna with a proof of postage from the post office as I have misplaced it. I urge you to contact Klarna to confirm there is no outstanding payment. I do not wish to receive a third reminder. Sincerely, Irem Kaya

Dear Sir or Madam, I am writing about my recent orders at your store Asos. The issue is with the mentioned orders that were supposedly delivered to my neighbor Tatyana Hansen, according to the tracking information. However, upon speaking with my neighbor, she claimed she never received the items as she always accepts packages on my behalf and is very reliable in this matter. Since I never received the items, I assumed there was a delivery mistake and did not pursue the issue further. Approximately two weeks ago, I received a payment reminder from the payment processor Klarna, which I ignored because it is only reasonable not to pay for items not received! However, I have now received a reminder for both shipments, and to avoid any trouble with a debt collection agency, I have paid the amount of EUR 85.87 for both shipments, including late fees! The fact remains: Neither my neighbor nor I received the shipments! So, I have paid for deliveries that I still do not have to this day! Unfortunately, I have noticed more frequently in the past year that there are issues with deliveries and returns at Asos. During the time of the mentioned supposed deliveries, I received a green dress. As a man standing at 1.90 meters tall, this item is of no use to me and was not something I ordered. I was unable to return the dress as it did not show up in my order history, and I could not generate a return label. Could this dress possibly be one of the mentioned orders? I do not know. The customer support in the live chat was unhelpful and unwilling to assist me. I am disappointed that as a long-time customer of Asos, I am facing these obstacles. I do not wish to keep incorrect items or benefit from orders without paying for them. I simply wanted to resolve the issue and clear my name. Unfortunately, this has proven difficult so far. I would have appreciated a gesture of goodwill in the form of a settlement or a voucher for EUR 85.87 in return. Sincerely, Philipp Schwarz Feldchenstraße 55 [redacted] Aschaffenburg Phone: 0[redacted] [redacted]

I ordered size 38 shoes but twice got size 38.5. Contacted Asos and was told to return and reorder. Even though I pointed out the size issue, Asos assured me I'd get the right size. Ordered again, received size 38.5 once more. Paid twice and got wrong shoes twice. No money left for a third attempt before my holiday. I need a refund ASAP. Asos' mistake has cost me time and money. Return policy is frustrating, Asos made repeated errors, very unprofessional.

I placed two orders with ASOS back in July. Unfortunately, they were delivered to the wrong address by mistake. I visited the incorrect address, and the residents there informed me they had sent the parcels back to ASOS. Despite this, I have not heard anything from ASOS regarding a refund, and I have not received the packages. The total cost of these orders is approximately £60, so it is frustrating not to have received a refund yet. The order numbers in question are #[redacted]99, marked as delivered despite being returned, and #[redacted]37, noted as attempted delivery, but stuck in transit with no updates for weeks.

Hi there, I'm reaching out about my ASOS account, which has been blocked. I contacted customer service regarding my missing order, and was assured a replacement would be sent. However, I later received an email stating my account was blocked. I'm a loyal customer and have even subscribed to first delivery. I'm eager to regain access to my account, registered under the email [redacted] under the name Steven Randriamalaza.

I purchased two pairs of Timberland shoes from ASOS with order number [redacted]75 to be collected at my local Tesco store. After receiving the "ready to collect" email, I went to the store, only to be told my parcel had been sent back. Despite my concerns, I was informed it was too late to retrieve it. The next day, I checked my order status and found it was being returned to ASOS. I assumed I would find the items elsewhere. However, upon reviewing my PayPal statement (my payment method), I noticed the refund had not been issued. I kindly request assistance in processing my refund. Thank you. Regards, S.

I recently ordered from ASOS and had it shipped to Canada, making it an international order. Fortunately, due to my purchase amount, the shipping was free. However, upon receiving a delivery notice from Canada Post, I was surprised to see a C.O.D. charge of $52.82. When I attempted to collect the package, the lack of an invoice detailing the charge puzzled both the employee and myself. Although I presumed it was a customs fee, the absence of a breakdown on the package contradicted my expectation. Despite considering it could be a delivery charge, which would contradict the free shipping offer, I reached out to Canada Post for clarification. They explained that the charge is related to Landmark Global, the initial courier service handling the parcel. Before proceeding, I am curious if these charges are normal for Landmark Global in international deliveries. I have yet to retrieve the package until understanding the nature of the charge. Your insights would be greatly appreciated. Thank you in advance for your assistance.

Hello, I am reaching out regarding my recent ASOS order. The package was scheduled for delivery by DPD on Thursday, August 18th. I received an email notifying me that my parcel was ready for collection, however, when I went to collect it, the drop off location informed me they did not have my parcel. I have visited the location multiple times since then, but they continue to confirm that the parcel is not there. Upon discovering this issue, I promptly informed ASOS and initiated an investigation. They initially asked me to wait for 3 days as they contacted the courier. After not hearing back, I followed up with ASOS on Sunday, only to be told to wait an additional 3 days. I reached out again today and was given the same response. This situation has resulted in a loss of my time, money, and the parcel itself. I feel that ASOS is not providing adequate support in resolving this matter. I appreciate any assistance or guidance on how to proceed. Thank you for your help. Best regards, Zenith

I am Kenya S. I was informed by a representative that my package is on its way back to the warehouse, reference: [redacted]5. I was promised a refund by the 15th. Following that, I had a difficult interaction with another associate who said a manager would reach out within 24 hours, but I never heard from anyone. This situation has caused me unnecessary stress as my package seems lost, leading me to pay for items I never received. I now have to consult with my neurologist due to the distress caused by this issue. I have evidence of the delivery and the specific wording from ASOS, yet I have not been refunded and continue to be charged. I requested the corporate address to send a formal letter, but despite that request, no one contacted me as promised. This will be my final attempt to resolve this matter with ASOS. Kindly provide me with your top corporate address for further correspondence. Thank you.

I purchased the Mango suede beige boots and received the wrong black leather high leg boots twice now. I returned them for a refund, but when I ordered the beige boots again, I received the black leather chunky boots once more. This back-and-forth to the post office is causing a lot of inconvenience. I love the beige boots and really want them, but I'm hesitant to order them again due to the repeated mix-up. It's frustrating and I'm tired of dealing with this situation.

I placed an order on Friday, August 26th, and opted for next day delivery between 6pm and 10pm. Unfortunately, the package did not arrive by 10.30pm that same day, causing inconvenience as the items were for my daughter's party. Despite contacting the 24-hour support line and being advised to wait until midnight, the parcel did not arrive, and tracking was unavailable. After reaching out again past midnight, I was informed to inquire about a refund for the delivery charges. Sunday passed without the delivery, leaving me dissatisfied with the service. I now request a refund for the undelivered items and delivery charges. Additionally, I wish to cancel an item from a separate parcel that was part of the undelivered package meant for Saturday. Your prompt attention to this issue and a quick response would be greatly appreciated. Kind Regards, C. J.

Hello, I am experiencing difficulties receiving a refund. Despite several conversations with the customer care team via chat, I am facing challenges. The specialized team contacted me requesting further information via email, but I cannot respond to their email address as it is non-replyable. Even though I have been informed that the refund was granted, my bank assured me that no refunds were credited to either of my accounts. The outstanding amount is £[redacted].12. In early June, I shipped a return for order numbers [redacted]70 and [redacted]66. Due to a postal error, the return was sent back to my address. ASOS acknowledged the mistake and reassured me that I would receive the refund, providing a new return code 26FP3EH3ESXDEZ. The promised refund in 10 days did not materialize. They mistakenly issued a voucher initially. After canceling the voucher on 1/8/[redacted] at 20:53, they assured me of the refund to my original card ending in [redacted], but I have not received it. Kindly assist me. Thank you, H.

Contacting customer service has been an incredibly frustrating experience. Waiting for the live chat to load took about half an hour, and even then, it doesn't always work properly. After finally reaching someone about my missing next-day delivery order, I was informed it was lost, and a replacement would be sent, but there has been no update for days. The lack of tracking information and delayed communication about the lost item added to the frustration. Waiting on chat support for an hour only to find out the order was lost was disappointing. At this point, I would prefer a refund due to the extended delays and one of the items being out of stock. It's crucial for customers to easily reach a representative for assistance.

I am seeking assistance from ASOS customer service regarding my account issue and the need for reimbursement. I received a £50 One4All gift card from my previous workplace, which I intended to use on ASOS. After placing an order (Order no: [redacted]48 on Sept 7, [redacted]), my account was blocked for suspected suspicious activity. Despite trying to contact customer service, I have been unable to resolve the issue. The lack of communication and support has been frustrating, and I hope for a resolution or a refund for my gift card.

I received a £30 voucher for Christmas and used it to buy 3 items (Order No. [redacted]01). I ended up returning 2 items and was refunded £16.75 back on the voucher. Then, I used the remaining balance to purchase a pair of jeans (Order No. [redacted]07) that I also had to return. Unfortunately, I only received £12.75 back on the voucher, which is £4 short. Afterwards, I used the voucher to buy a dress (Order No. [redacted]88), but it never arrived. I requested a replacement but got a refund instead, leaving me with £8.75 on the voucher, again £4 short. It appears I may have been charged delivery fees on my returns, even though the website advertises free returns. I would appreciate compensation for the voucher as most of it has been spent on returns and low-quality shoes. ASOS used to be a favorite of mine, but recent experiences have been disappointing.

Subject: Issue with Yodel Delivery for Order Number [redacted]15 Dear Customer Care, I am reaching out to address Order Number [redacted]15, which I placed on September 11 with Premier Next Day Delivery. On the specified delivery date, the Yodel App initially indicated a time slot of 18:12 to 20:12. However, despite tracking the parcel through the App and anticipating its arrival after a single stop was left, the App suddenly updated claiming a delivery attempt had been made, which was not the case as I was present throughout. After reaching out to Yodel, I learned that a delivery had not been attempted due to GPS issues, and assurances were given for the following day. Unfortunately, the parcel did not arrive on Tuesday despite expectations and subsequent interactions revealed delays at the depot. Further disappointments followed with the App indicating ambiguous delivery dates and continued unavailability of the package. This recurring misinformation and lack of progress have left me exasperated with Yodel's service. As a loyal customer who opts for NEXT DAY delivery annually, I am now reconsidering my choices due to recurring delivery failures by Yodel. I am unsure how to proceed given the chain of events and false assurances provided by Yodel, contemplating involvement of Trading Standards. I await your guidance on this matter. Regards, Julie D.