Amazon Customer Service Issues

My son ordered three items for delivery, but there were issues with the address. Two packages were mistakenly delivered to 41 and 39 Periwinkle Drive instead of my correct address at 10 Periwinkle Drive. I had to search for them in the neighborhood, which was inconvenient. I believe the delivery driver may be at fault and should be looked into. This recurring mistake is concerning, especially since my son is an Amazon Prime member. Thank you for addressing this issue promptly. -Jeanette Brant 10 Periwinkle Drive Olmsted Falls, Ohio [redacted]

I recently reviewed my order history and noticed that an order, which was supposedly delivered on February 7th, never reached me. The order included 11 items with tracking number C[redacted][redacted]. Additionally, I have a request to change the payment date for my subscribe and save service. Is it possible to adjust the payment schedule to the evening of the 3rd or morning of the 4th? Timing the payment is crucial for me, and this adjustment will help ensure the funds are available. I appreciate your assistance. Thank you, Milissa M. Email: [redacted] Address: [redacted] Del Norte Dr, Mojave, CA [redacted]

Dear Customer Service, I am seeking assistance in resetting my Amazon account. I have provided proof of the gift card receipt as requested. Even though I was refunded by Amazon, my account remains blocked with a balance of $[redacted].64 from the loaded gift card. I urgently need the ring for my wife, which is why I made the purchase. Since the order was canceled and a refund issued, please grant me access to my account so I can complete the desired purchase. Alternatively, if access is not possible, could you arrange a cash refund? I am dissatisfied with the customer service and treatment received. I await your response. Thank you. Sincerely, Shina O. 1 Adonai Street, Ataoja Estate Osogbo, Nigeria [redacted]6

I recently bought Frogg Toggs Amphib camo chest waders with boots and cleats as a gift for my son. However, upon receiving them, it was clear they were too large for him as they reached too high up his chest due to his height (he is 6 feet tall). This led to my first time having to navigate a return, which became a bit challenging since I couldn't even locate the item online initially. After speaking with an Amazon agent, assurances were made that even if the item arrived a day late, a refund would still be granted. Despite the brand new and unworn item reaching Amazon slightly delayed, the promised refund did not materialize. I am requesting a review of this situation and a response. If a refund cannot be issued as previously confirmed, please consider returning the item to me. Thank you for your attention to this matter. - Phyllis Chin

I'm having difficulty accessing my Amazon account. I've received multiple security codes from you and carefully noted them down. Despite the added security, I find it challenging to log back in. I lost my password and no longer have the credit card on file, seeking to update my payment information. I'd like to provide a new credit card number but unsure about the process. I appreciate your security measures, but the multiple code inputs haven't streamlined the login process as expected. I've checked my email but found no guidance. Kindly assist me in resolving this issue. Thank you for your support. Julie Matlock

Dear Amazon Customer Care, I am extremely frustrated with the issue of sellers falsely advertising items as in stock during promotions. It is concerning that such a large company like Amazon allows this to continue. Every time I try to purchase a deal, I add it to my cart, apply promo codes, place the order, and then receive an email within 24 hours saying the order was canceled. This is a waste of time and unacceptable. Amazon should penalize sellers who engage in this behavior to protect customers like me. The company needs to implement technology to prevent false advertising and ensure customer satisfaction. It is unfair for customers to suffer because of dishonest sellers. I will be sharing this experience on social media to warn others. This needs to be addressed immediately. Sincerely, Maria Amato

Dear Amazon Customer Service, I am frustrated by the ongoing issue of sellers falsely advertising item availability during promotions on your platform. It is disappointing to add items to my cart, apply promo codes, place an order, only to receive a cancellation email later on. This reflects poorly on both the sellers and Amazon. Penalties should be in place to deter such deceptive practices. Amazon should set guidelines for sellers to prevent this and improve customer satisfaction. I have witnessed this happen multiple times, and I will be sharing my experience on social media to raise awareness. This situation is unacceptable and needs to be addressed promptly. Sincerely, Maria A.

I am an Amazon Prime member and I am disappointed with two gift shipments I made to my nephews. Despite selecting the gift option and including a message both times, neither gift arrived with the message or gift receipt. For example, the Warm Pals Microwavable Stuffed Animal I ordered on March 21st did not come with instructions on how to use it as intended. This same issue occurred with a previous gift order for the Lego Diplo Truck and Tracked Excavator placed on Feb. 14th. I am frustrated that the recipients did not know who the gifts were from, and this has happened before with Amazon. I may reconsider ordering gifts from Amazon in the future if this continues.

I signed up for a free trial of Amazon Prime, but I never got to use it. On March 22nd, I was charged $14.03 even though my account still showed I didn't have Prime membership. I was told I could start a free 30-day trial, but I'm not interested in trying again. I don't shop on Amazon much, so I would like a refund for the charge. I have screenshots of the payment and my non-membership status to support my request. Please process this refund as soon as possible.

Hello, I'm Fiza Rab, and I'm facing a complicated issue with my Amazon account. The account has an old debit card linked that I no longer possess, and I can't log in without confirming its expiry, which I cannot recall. I'm currently abroad, making it challenging to contact customer service. Since December, my new debit card has been charged $13.98 monthly for Amazon Prime membership, which I never signed up for. I have been wrongly charged $55.92 over four months, and I am requesting a refund. This message is one of many attempts to reach customer service. Thank you.

I am returning items I just received after resolving computer issues. Due to my expired MS Exchange Acct domain, I missed important emails. I need to return a chair, but before checking emails, I want to confirm the outside vendor will accept it. Living in a full-service building, I need help assembling the chair due to disability. I am expecting an ink cartridge delivery tomorrow. I am returning one bottle of Mouthwash, not two, and a Bluetooth sports watch along with the chair. UPS is scheduled to pick up the returns on Tuesday. I need Tuesday pick up as I am waiting for an ink delivery. Please ensure the return process goes smoothly. Best, Claudine Clayman-Cook.

Hello, I am Professor Venkatesh. I used Mr. Vignesh's Amazon account to order a Redmi cell phone for delivery to my address in Madras, at 61. I unexpectedly had to leave home with my family last night and am currently 20km away. Your delivery staff arrived at 9:30 a.m. this morning without prior notice and called me. I requested them to return at 2:00 p.m. when we would be back but they insisted I arrange for someone else to make the payment and wouldn't come back. I asked them to return by 2:00 p.m. today when we would be present and ready for the delivery and payment. Please make sure your staff comes at 2:00 p.m. as requested. Thank you for your assistance.

Yesterday, I placed an order through Mr. Vignesh's account for a red mobile phone with cash on delivery. My contact number is [redacted], and the address is [redacted] [redacted]. Unexpectedly, my family and I are on a trip, but we will be back at our address by 2 pm today. Unfortunately, your delivery staff arrived at 9:30 this morning without prior notice. I explained the situation and requested them to return at 2 pm for payment and delivery, but they insisted I find someone nearby to make the payment. I was taken aback by this response. Despite appreciating the delivery attempt, the staff member was not willing to return at 2 pm as requested. Instead, he abruptly ended the call, mentioning he would inform Amazon and could not come back. I understand the situation but hope for better service. I kindly ask for the cellphone to be delivered to my address this afternoon at 2 pm for payment collection. Thank you. - Prof. V.

I am inquiring about a mobile phone order placed on March 20th for delivery to Nayana Prabhu in Pune, India. Unfortunately, the delivery man came for an exchange, but as I had not reset my phone, he left when asked to wait briefly. This resulted in my order being cancelled on the 21st of March. The OTP for delivery was [redacted], and the order was made by Priyagee Rudra with phone number +[redacted]61. Although I contacted customer care, and they assured me that the refund process would begin, as of today, the 25th, in the afternoon in India, I have yet to see the refund in my bank account. Without the refund, I am unable to purchase another phone as my old one has been reset. I am hoping for a resolution promptly. Thank you.

We have an urgent case that greatly impacts our store, and we are seeking assistance from the Amazon team. One of our products, the baby waist stool in blue with ASIN B07BTL5CTY, has been off the shelf since February 6 due to being a hot seller. Despite our efforts to address the issue by consulting relevant teams and submitting a rectification plan following the provided outline, it has been rejected repeatedly. We acknowledge the seriousness of the problem as it has been almost a month and a half since the product was removed. We are hopeful that Amazon recognizes our sincerity and allows us to resume selling this product. Thank you in advance for your consideration.

Hello, I am Dr. Manjula S. I recently ordered Izara Sterling Silver American Diamond Earrings priced at [redacted].00 rupees from Amazon. Unfortunately, I received the wrong item and had to return it. Amazon accepted the return and issued a check from Deutsche Bank for the refund. However, they addressed it to "Ibbani," which is my house name, not my actual name. I had difficulty depositing the check and had to return it. I have requested Amazon to reissue the check in my name, Dr. Manjula S. I am a loyal Amazon customer and have been inconvenienced for a month due to this error. I kindly ask Amazon to address the issue promptly by either refunding the amount or sending me the correct item. Thank you for your attention to this matter. Dr. Manjula S. from Manasa Nursing Home, Chatrakeri, Tirthahalli, Shimoga District, Karnataka State.

I am Dr. Manjula. I bought Izara sterling American diamond earrings for [redacted].00 Rupees on February 4th, [redacted]. Unfortunately, I received the wrong item and promptly returned it the same day. The return was accepted, and a cheque was sent to Ibbani at Manasa Nursing Home in Chatrakeri, Tirthahalli, Shimoga District, Karnataka, from Deutsche Bank in Bangalore. However, since "IBBANI" is my house name, I couldn't deposit the cheque. I returned it, asking for it to be addressed to Dr. Manjula. Despite reaching out to both the bank and Amazon customer care, I have not received a response. As a loyal Amazon customer, I kindly request a refund of [redacted].00 Rupees or the correct item I ordered. It's been a month, and I'm eager for a resolution. I suggest one of the following: request the bank to issue a new cheque to Dr. Manjula, replace the earrings, transfer the refund to my Amazon Pay account, or resend the cheque with the correct name for cashing. My hard-earned money should not be at risk due to an error by the online seller. I appreciate your prompt attention to this matter. Thank you.

Dear Amazon Staff, I recently received ink for a printer that I did not order. The return postage code provided is unfamiliar to me and seems incompatible with my devices. Could you please offer an alternative method for the return of the ink? Additionally, in the future, I would appreciate receiving the exact products I selected rather than substitutes. This has been an issue for me before, and I would like to avoid it from happening again. Thank you for your assistance. Sincerely, Dr. John McCartney

Subject: Unpleasant Experience with Amazon Seller Account I encountered significant challenges while submitting verification documents as a non-US seller on Amazon. Despite finally receiving approval and accessing the seller page, I was surprised to find a $39.99 subscription fee that I did not have the chance to choose during sign-up. As a new seller, I believed payment was optional until items were sold. Unfortunately, my account was unexpectedly suspended shortly after accessing it. To compound matters, Amazon charged my credit card $39.99. I am perplexed as to why I was billed after approval and subsequent suspension. The communication from Amazon seemed automated and evasive, further complicating my predicament. I am profoundly dissatisfied with this experience and urgently request a refund and the closure of my account. I implore Amazon to address this issue promptly and provide human assistance to resolve these concerns. Sincerely, PT (Note: I also forwarded my concerns to [redacted])

I placed an order for 2 flea collars on 3/21 but decided to cancel it. The seller, Carlton Store USA, informed me that I needed to contact Amazon directly to proceed with the cancellation. They provided a link for me to cancel the order myself due to their company's policy. If I have any issues or need more information, I can reach out to them. They assured me that if I am not satisfied with the product, they would process a refund. The order details are as follows: Order ID: [redacted]-[redacted] ASIN: B07NYWT2NV Product Name: JOEOR Flea and Tick Collar for Dogs - 8 Months Continuous Flea Prevention Collar for Dogs - One Size Fits All - Easily Adjustable and Waterproof Design Thank you for your assistance!