Amazon Customer Service Issues

I recently got an email from "Customer Service" claiming that someone is trying to access my account from IP [redacted].[redacted].16.[redacted] near India. 1) I don't recall having an active account. 2) I am not the one making the login attempt. The Amazon Shopping app on my phone is deactivated. I can tell this email is a phishing scam. Could you provide me details on how to reach your fraud department directly?

I paid $7.99 to return my order #[redacted]-[redacted], and it has been a disaster. UPS refuses to pick up the package without a label, and the poorly printed label is preventing a UPS driver from collecting it. I kindly request a refund of the $7.99 return fee. Despite these issues, I plan to find an alternative way to return the item since I am being charged for shipping even though the product is faulty. Additionally, UPS claims to have no record of a pickup scheduled, so I ask for the entire return process to be canceled. I am very disappointed in this experience with Amazon as returns should be more straightforward. Thank you, Charles S.

I bought a Cmerchants smart home collapsible wardrobe which arrived on September 1, [redacted]. Unfortunately, the connectors essential to supporting the wardrobe arrived broken. Despite trying to process a refund, my account only displays an option for a replacement, which I do not prefer. I am seeking a refund for the faulty item.

I witnessed a concerning incident involving an Amazon delivery driver speeding down our residential street, endangering myself, my dog, my neighbor, and their child. The driver was driving at an estimated 45-50 mph in a cul de sac without sidewalks. When I attempted to address the issue with the driver by asking him to slow down, he disregarded my request and continued speeding, even going off the road to bypass me. After several neighbors and I confronted him, the driver behaved aggressively, making threats and inappropriate comments. The police were called, a report was filed, and the driver's actions were documented. His behavior was unacceptable, and it is important that proper measures are taken to address this alarming incident.

I am disappointed that my order, number [redacted]-[redacted], was scheduled for delivery on Sept 2nd but is now three days late. I received alerts of one-day and two-day delays, yet the tracker still shows it as "out for delivery." This has caused confusion as to whether the package is truly on its way or not. Had I been informed earlier, I would have canceled the order. Currently, I am left waiting six extra days due to the discrepancy in what “out for delivery” implies to both parties involved.

I've sent numerous messages about my issue. My name is Alexandru Magdalena Eva from Romania. An item was cancelled, had some banking issues but they're resolved now. However, 25 euros ([redacted] LEI) were withdrawn from my account. I'm waiting 5 days for the refund so I can place another order. Please, I hope the money will be back in my account by tomorrow. Thank you.

On July 14th, an unauthorized transaction of $[redacted].43 was made on my Cash App card for an air cooler order. I have been given inconsistent delivery dates by the seller, who has the product but uses fictitious business details on Amazon. I am seeking assistance to reach the owner of Amazon directly, and willing to involve the media if necessary to secure a refund. I have reported this identity theft to law enforcement. Amazon's lack of first language English speakers for communication is frustrating. The disrespect and attitude from customer service during refund discussions are unacceptable. I'm certain Amazon's phone records can confirm these interactions.

I am reaching out to address a concern with my recent order, Order ID [redacted]-[redacted] from Amazon. The Amazon app shows it as delivered on SEP 1, but I have not received the item. Despite checking thoroughly, I couldn't locate the package. I kindly request your prompt assistance in investigating and resolving this discrepancy. Please keep me updated on the progress. For any additional help, feel free to contact me at [redacted] or [redacted] Thank you for your quick attention to this matter. Best regards, H.K.

During our recent two-week trip, the two items we purchased did not withstand the journey. One of the items experienced a broken handle frame, while the other showed signs of tearing and instability while in use. We are looking to return both items for a refund. One is yellow and blue, and the other is gray with polka dots. Your assistance in processing this refund would be greatly appreciated. Thank you for your understanding and help with this matter.

I recently received an Amazon gift card from my daughter, but I am encountering difficulties redeeming it. While the card was activated as confirmed by the receipt and screenshot sent to me, the $[redacted] value is not reflected in my account. Customer service advised waiting 48 hours, but the issue persists. The gift card was purchased by my daughter, Julie Friesen, from Whole Foods in Decatur, GA. I am Margaret McCollum.

I returned items but didn't receive a receipt showing they were processed. The items were a set of six gun sticks and garnish sticks. No refund has shown up on my card, and I haven't received any communication despite returning them via UPS a while ago. I want to know when I'll get my refund as these items didn't meet my needs. Please contact me, I'd appreciate it. If not possible by phone, I prefer speaking with a real person.

I suspect a package was taken from the delivery location. It was found in the garbage, seemingly unwanted. The package is undamaged, with its contents intact, except for the recipient's name being missing. I wish for the rightful recipient, who paid for the item, to receive it. If not, Amazon should be informed so that they can send a replacement. Deborah Dickey. [redacted].

I purchased two Hauppauge WinTV-dualHD tuners only to realize my TV already has a built-in tuner. I attempted to order just one tuner initially, but the purchase did not seem to go through, so I tried again without intending to buy two. Regrettably, both purchases were deducted from my account. I now find myself with two tuners that I do not require. I would like to return them, but I am unfamiliar with the process. Could you please provide me with instructions on how to initiate the return and an estimate of how long it will take to receive my refund? Thank you.

I had an order scheduled for delivery today. However, the delivery person mentioned that he couldn't deliver the item since it's not within his area. Yet, the app shows the reason for return as "recipient refused delivery." This isn't the first time this has happened. A previous order for the same product at the same address was also returned, with customer service saying it was due to parcel damage. I am disappointed in Amazon's service. I am considering using other sites like Flipkart for timely deliveries in the future. My main concern is to have my order delivered to my residence.

I placed an order for paint on August 26th, with a delivery date of September 1st. Despite not receiving the order, I got an email from Amazon stating they would update me on the rescheduled delivery. Frustrated by the lack of information, I decided to cancel the order on September 2nd as I needed the paint for that weekend. Amazon confirmed the cancellation, mentioning an issue with the delivery, and assured a refund in 5-7 business days once the paint is returned. However, I did not receive the order in the first place, so I am not responsible for its return. I've attempted to reach out to customer service via chat and phone calls, but I'm unable to connect with a representative as I am redirected to the order page or faced with recorded messages.

I noticed three transactions from Amazon on my recent bank statement. On September 3, [redacted], there was a payment of $16.26 to Amazon, followed by a $16.26 transfer from Amazon. However, I didn't make any purchases from Amazon on that date as I was out of the country. Another puzzling transaction took place on September 14, with a charge of $11.99 for Kindle Unlimited. I haven't made any Kindle purchases since August, so I'm unsure about this charge. Can someone assist me in understanding these transactions? Thank you, Deborah E.

I placed an order for the Gerber Gear Dime Multi-Tool on August 20. While I received an email stating that the item was delivered, it never arrived. Recently, I was asked to comment on the product, but I couldn't do so as I haven't received it. I am now requesting a refund as I have lost hope of receiving the item. It is puzzling why someone would mark an item as delivered when it was not. Typically, I receive notifications before my items arrive, but I didn't receive any for this particular order. Kindly refund the money to my gift card. Thank you, Julie.

I took a large order to UPS for repacking yesterday, and I am missing a refund for one item, order number [redacted]-[redacted]. I spoke with an Amazon representative yesterday, but they did not seem to grasp the problem. I believe the issue stemmed from the UPS employee scanning too quickly and mishandling the shoes. I seek a refund for the pair of shoes promptly.

I received a delivery 10 minutes ago. I had ordered two items and the delivery came in one big box. I paid for both items, but upon opening the box, I found only the heels I ordered and not the second item. When I contacted the delivery man, he claimed that I had only paid for one item. I am requesting my second order be delivered as soon as possible, and I believe this delivery man should be suspended for this deceptive behavior.

I had ordered pycnogenol and Better Bladder on autoship a few months back, but later canceled them as they were not as effective as advertised. Despite canceling, I received these items from Amazon in June, [redacted]. After reaching out to remind them about the cancellation, I received confirmation emails. However, I noticed a charge for Better Bladder, which I had already canceled. I tried contacting Amazon representatives, but they couldn't locate my account. I would appreciate help in resolving this issue. - Fay Campbell