Amazon Customer Service Issues

The HP EliteDesk [redacted] G3 Small Form Factor PC I received did not match the product description. Instead of the advertised 3TB HDD, it had a 2TB HDD that was split into two drives. It lacked Bluetooth and did not feature the VGA connection specified. I am looking to expand the storage with a 256GB SSD, add a Bluetooth dongle for Bluetooth capability, and find a solution to connect a VGA monitor.

I purchased two items that are not eligible for return. The edible snow crab arrived unthawed and emitted a terrible odor causing our home to smell bad. I request several credits to compensate for this issue. As for the Donut Shop coffee, it was ordered by mistake as we already had received it Saturday night. I cannot use that amount of coffee and would like a credit to my account. I would like both items returned and credits issued to the card on file. Thank you.

The closure of Barker Avenue in Spokane Valley, Washington, has caused confusion for truck drivers heading to the Amazon center. They are struggling to navigate the residential area as they are unaware of the route. It would be helpful to have signs with arrows guiding them to the Amazon center. This simple addition would greatly improve the situation and reduce disturbances in the neighborhood. Thank you for considering this suggestion.

My account is currently on hold because the bank disputed and withdrew payments for several orders. I was not aware of any issues with these transactions. I need to speak to a representative to resolve this matter promptly. Thank you. - Sandra Calcagno

Hello, I am experiencing difficulties with my account due to recent changes after my divorce. Unfortunately, I forgot to update my phone number, which now prevents me from accessing my account, leading to unwanted access from another individual. The person in question, Madisyn Wood, has attempted unauthorized purchases and changes to my account. I have tried to cancel my account by sending an email to [redacted] on August 11, [redacted], but the confirmation process is hindered by my outdated phone number. My attempts to resolve this over the phone at 1-[redacted] have not been successful, and my account is now locked. I urgently need assistance to cancel my account and prevent further fraudulent activities. Please reach out to me promptly to address this issue. Best regards, Kim James-Huddleston

After returning from vacation today, I spoke with a customer service agent from Amazon regarding my locked Amazon Prime account. I provided various details such as my Chase Amazon Credit Card number, social security number, email, and address. While on vacation, I had difficulty using my laptop which I rarely use. The agent and I were progressing well re-establishing access to my Amazon account until she requested recent purchase information which I didn't have. Now that I'm home on my desktop, I'm seeking assistance from another Amazon agent. The previous agent noted details in the system to help the next agent assist me in recovering my account.

Refund Request I am reaching out regarding my recent order for the Unisteel Ultra Shower SS Steel Chrome. We only received one piece instead of the three we ordered. The return request was initiated, but the delivery person insisted on picking up three pieces, which we do not have. We contacted customer care, but have not received a resolution as promised by September 26th. I urge you to look into this issue promptly and process a full refund for the order. Additionally, I also ordered the Prestige SS Connection Pipe with the order number [redacted] [redacted] for six pieces, but received nylon connection pipes instead. I have returned the incorrect items and requested a refund, which has not been issued yet. Thank you. Mobile number: [redacted] Email: [redacted]

I am experiencing issues with my recent orders of roller blades and a princess peach dress. Even though I have confirmation, the items are not showing up in my order history. Strangely, they only appear under the "buy it again" section. I placed the princess peach dress order twice due to this problem, but another item ordered in between was fine. I am frustrated by this situation. The payments have been deducted from my account. This has caused distress for my daughter, who has been upset for a week due to the misinformation from your website.

Amazon does not provide the option to leave items on the front porch; only the side porch. I requested the items be left on the side porch, assuming the driver would follow. Our front porch is enclosed with a sign stating "Please place all deliveries on enclosed porch". Unfortunately, two out of the last three deliveries were left on the front steps instead. We reside in a high crime neighborhood. Today, amidst rain, the package was once again left outside in the unsafe neighborhood.

I am having trouble completing a purchase on Amazon. When I try to reset my password, it sends a verification code to my email, which I enter successfully. However, it then wants to send another code to my old phone number. Since I no longer have access to that number, I am unable to proceed with the purchase. I am eager to buy the item from you, so I would appreciate assistance in accessing my account to complete the transaction.

Subject: Concern Regarding Order Number [redacted] Dear Customer Service, I am writing to express my disappointment with my recent order - Order number: [redacted]-[redacted], placed on 12/25/[redacted] at 21:43. Despite receiving the tracking information for shipment via UPS_GR_DF with tracking number 1Z9Y1V[redacted]07, I never received the merchandise from Amazon. After reaching out to their customer service, I discovered that the order had been left at a UPS customer center, making it inaccessible for me to collect due to its large size. I requested the item to be returned and a refund issued, which was done, but I still found charges on my account. I am contacting you because I never received a final decision from Amazon, as promised by the customer service supervisor. I have also initiated a dispute with my bank to recover the funds on my credit card, but I am still awaiting Amazon's resolution on this matter. I kindly request a thorough review of my order to bring this issue to a conclusive and satisfactory resolution. Your prompt attention to this matter is greatly appreciated. Sincerely, Francis

Subject: Issue with Order - Request for Resolution Dear Concerned Team, I am writing to express my disappointment regarding my recent order from Amazon with the order number [redacted], placed on 12/25/[redacted] at 21:43. Despite being provided with the tracking information for shipment via UPS_GR_DF with tracking number 1Z9Y1V[redacted]07, I never received the merchandise. Upon contacting Amazon customer service, I discovered that the order had been left at a UPS customer center, which I am unable to pick up due to its large size. I requested the item to be returned and for a refund, however, despite the item being returned, I was still billed. I was informed by a customer service supervisor that a final decision would be communicated to me, but I have not received any update from Amazon. I have already filed a dispute with my bank and have been refunded, however, I am still awaiting the final resolution from Amazon. I kindly request a thorough review of this order and a prompt closure of the matter. I can be reached at [redacted] for any further communication. Thank you for your attention to this matter. Best regards, Francis A.

Dear Amazon Customer Service Team, I am reaching out to address an urgent matter concerning my recent order, Order #[redacted]-[redacted]. On 7/12/[redacted], I ordered a Clover Flex Point-of-Sale System with Prime delivery. However, the item never arrived. After contacting Amazon customer service for a refund, my request was denied without a specific explanation, causing confusion and frustration. I kindly seek your prompt assistance in clarifying why the refund was rejected and resolving this issue swiftly. Attached is the order confirmation for your reference. I trust Amazon's renowned customer service and hope for a quick and transparent resolution to this situation. Thank you for your attention. Looking forward to your timely response. Best regards, Vladimir Florestal

I am having trouble logging in to my Amazon account as it seems to have been closed. I need assistance in reopening it to check the status of a refund I am expecting for a returned item. My Amazon phone number is [redacted], and I go by the name M. Gowda. Kindly help resolve this issue.

Order Number: [redacted]-[redacted] Hello, I am having an issue with a seller who refuses to accept the return of an item and is unwilling to provide a refund. The item received does not match what was advertised on Amazon. I have checked the product listing, and it clearly states that returns are accepted. This is the first time I have encountered such a situation. As a loyal customer of over 10 years, I trusted in your service, but now I am considering closing my account. I hope you can resolve this matter promptly. Thank you.

I recently purchased sketch papers on Amazon, but I was unhappy with the quality. After requesting a refund, they sent a replacement which was also poor quality. When I asked for a refund, I received a check made out to "Sketch Artist" instead of my name. The local postal service has informed me that they can only deliver mail with the recipient's name on it. I have been trying to reach out to Amazon via email, but I have not received a response.

I have been trying to get in touch with a representative at Amazon for some time now but have had no success. I am simply looking to gain access to my late husband's Amazon account. I have already provided the necessary documentation such as the death certificate and probate papers. Our Amazon activities have come to a halt, including my access to my Kindle and e-books. It appears that my situation may not be a priority to them, but it means a lot to me. I am hopeful that Amazon can assist me with this matter.

Hello, My name is Diane Kratman, and I have been dealing with Amazon for months about a rug I purchased. I wasn't aware it was coming from China, and I wouldn't have bought it if I had known. I am frustrated as I never received the rug and had to buy another one from Amazon. They keep saying they can't find the purchase order, but they emailed me proof of the purchase. It's been a challenging process as a senior citizen who is legally blind. I found a copy of the purchase information today. Your help would be greatly appreciated. I will try to attach a copy of the purchase or provide my details. Thank you for your assistance. Best regards, Diane K.

I had to update my payment card because the previous one was not accepted. After updating to my new Chime card from Cash App due to the denial of the card ending in [redacted], I was charged $11 on the [redacted] card unnecessarily. Additionally, you also charged $16.99 on my new card for the prime membership. I believed the prime membership included more than just TV and movies, which is not what I intended. I request a refund for the unauthorized charges on the old card and clarification on the prime membership services.

Dear team, I purchased an item on Amazon on September 25, [redacted], and it was delivered on October 1, [redacted], which happened to be a Sunday when I was not at home. I requested the delivery person to leave the package with my neighbor, but after returning home and asking my neighbors, none of them had received it. I immediately filed a complaint with Amazon, and they assured me they would investigate and assist me within 24 hours. However, I have not received any updates from them yet.