Amazon Customer Service Issues

Order # [redacted]-[redacted] I placed an order for this item on September 27, [redacted]. Upon receiving the confirmation email that the item was shipped, I checked the UPS Tracking number provided. However, the information displayed indicated that the weight of the product was 2 lbs, while the actual weight is [redacted] lbs. Curiously, the Shipper listed was EJM Medical, which upon investigation, appears to be registered at a rented house in Orlando, Florida. I have already notified Amazon about this discrepancy, and they have rectified the issue by replacing EJM Medical with Deluxe Scooters on my invoice. I kindly request a refund for this transaction.

Hello, I am reaching out regarding a charge on my credit card for $12.42 in September by your company. After contacting your customer service and being assured by your representative that the amount would be refunded and this issue would not reoccur, I was surprised to see another charge of $12.42 in October. I am seeking clarification on why this has happened and would appreciate a prompt response. Thank you. John

This platform aids users in sharing helpful advice on handling customer service issues; it is not associated with Amazon. Providing the requested information is beneficial in multiple ways. Firstly, it allows GetHuman to search for specific guides in their database to assist you in solving the issue independently, possibly without contacting Amazon. Secondly, submitting the details generates a public page of your problem that can be shared with Amazon and other customers for support. Once resolved, you can share your solution, aiding others in resolving similar problems quicker. Lastly, it enables GetHuman to follow up with you to ensure the matter is resolved. This helps users who may face challenges during the customer service process by offering reminders and additional suggestions.

Re: Issue with Psesaysky dog paw heart 2 slice toaster cover I contacted Natalee S from Amazon.com customer service on October 4, [redacted] at 9:43 AM. The wrong size cover was initially sent to me for $11.99. Natalee assured me a UPS pick-up and delivery of the correct item the following day due to my handicap. To comply, I placed the incorrect item outside as instructed, awaiting the UPS driver; sadly, no one arrived. I diligently monitored for the driver's arrival but to no avail. This situation has caused me distress as I'm 82 and cannot be constantly checking for the delivery. Could you please provide further guidance? Your assistance is greatly appreciated. Thank you.

I recently purchased hair extensions using my Venmo account for payment. Unfortunately, the payment was declined two days later, and my order was canceled. I ended up reordering the extensions using my debit card. Strangely, I received a notification that two sets of extensions were on their way, even though no money had been deducted from my account. I decided to cancel the initial order to avoid any confusion, but to my surprise, the payment was still deducted from my bank account. Shortly after, the payment for the second order was also charged.

I recently bought a Touchstone copper healing bangle on 5th October (order #[redacted][redacted]) for Rs [redacted]. It was supposed to arrive on 7th October, but I didn't receive it. Strangely, the website shows it as delivered. After contacting Customer Care, I was asked to pay an additional Rs5. When I inquired about this charge, the representative, who spoke only Hindi, rudely told me to hang up, saying, "Na item mileage na paisa." I am confused about why this happened and request that my order be delivered today. I also believe Amazon should improve the quality of its Customer Care service.

I am a loyal Amazon customer. I bought a fridge using Amazon Pay Later for 6 EMIs of ₹15,[redacted]. Now, when I try to pay both bills together, Amazon is asking for extra charges. Since October 1st, I have contacted Axis multiple times, but they insist the EMI hasn't been processed and demand a lump sum payment. I am disappointed by Axis' poor service as I am willing to make the full payment. If Axis and Amazon continue this, I will delete my accounts with them. Even after 4 years of being an Amazon customer, their lack of attention is disheartening. I will refrain from purchasing anything from Amazon or taking loans from Axis due to Axis' flawed system. By forcing me to delete my account, Axis is driving away a loyal Amazon customer. My name is M.E.A. Ansari, and you can reach me at [redacted] or [redacted]

I have a suggestion for Bezo. Maybe he could use a portion of his wealth to address issues like customers receiving red messages indicating items can't be delivered due to address issues. If drones can be used for deliveries, perhaps one could inform me about necessary address changes instead of me having to own multiple homes to accommodate.

I requested a return for a Wera [redacted]1 Kraftform Plus [redacted] PH Phillips Screwdriver, Lasertip, PH 3 Head, 6" Blade Length and received a temporary refund of $19.02 on October 4th. I physically returned the original item at a UPS store, but Amazon's records incorrectly show that a different screwdriver was returned, a cheaper $11.93 version. I still have the $11.93 screwdriver in my possession. I want Amazon to accurately reflect that the $19.02 screwdriver was returned and that the return process is complete. Despite contacting live chat and being told the issue is fixed, my account still does not show the return of the correct item. I feel this discrepancy is fraudulent, and I want to ensure I am refunded the full amount for the item I returned to Amazon in good faith.

Regarding Order # [redacted]-[redacted], the expected delivery date was October 6, [redacted]. After contacting customer service, I was informed to request a refund if the order did not arrive by October 9. However, upon checking the status, Amazon now states to wait until October 18 before requesting a refund. Unfortunately, I will not be available to receive the order as I am currently out of state. I kindly request a full refund for this delayed order.

I have been trying to order for the past two days without success. I've spent about two hours on three separate phone calls with representatives, but have been unable to place an order. It seems like my password, created on 6/14/[redacted], is no longer working. The agents sent me a six-digit temporary password, which also didn't work. I would appreciate it if an agent could email me at [redacted] with clear instructions on how to set up a new password and access my account online. RS

I recently received a notification from Amazon regarding a potential safety issue related to products I purchased. The email mentioned order numbers [redacted]-[redacted] and [redacted]-[redacted]. Amazon advised contacting Deidre Vonasek at [redacted] for more information. The product in question is the Similasan Pink Eye Relief Drops, 0.33 fl oz 2 Count. Amazon emphasized the importance of informing anyone who might have used the product and apologized for any inconvenience caused. The email reminded recipients not to reply as it was sent from a notification-only address.

Hello, I require assistance with my Amazon account situation. I have an old Amazon account associated with my former work email address, [redacted] This account has been inactive for 6 years, and I have updated my phone number since I last accessed it. The two-step authenticator is linked to this old account, complicating matters. Currently, I am using a separate Amazon account with the email amazon.vidaxl+[redacted] I would like to transition back to my previous account, [redacted], but replacing the email in the active account proves difficult. Amazon informed me that I must first recover and close the original account before replacing the email in the new account. I am stuck on the recovery process and seek guidance on how to proceed further. Thank you for your help. Best, Miruna L.

I am having trouble logging in or using the site. Amazon has an outdated phone number listed for verification. I need to update it with my current phone number and reset my password. It is crucial that all other account details are correct. I have funds in my Amazon balance that I need to access. The old number listed is [redacted], and my email on the account should be [redacted]

I have noticed that I have been repeatedly charged $6.49 monthly for a service that turns your phone into a credit card. I would appreciate it if you could credit my account for these charges. Additionally, there seems to be an issue with pay-per-view charges for the John Wayne movie Chisum. Although I have paid for it once, I am being charged multiple times. Kindly refund my account for these erroneous charges. I was informed that I could have a Prime account for $5.99 per month. As I turned 65 last September, am I eligible to switch to the lower rate? Please send me an email with the necessary details. Thank you, D. Sonnenberg

I am seeking assistance with my suspended Amazon seller account due to a video verification request that I cannot fulfill because of my disability. My account suspension has caused financial hardship, and I have provided alternative documentation to verify my identity. Despite numerous attempts, my account remains suspended, and I am requesting guidance on how to resolve this matter effectively. I believe Amazon's procedures do not consider my disability, and I am seeking a reasonable solution. Your support and advice on how to proceed with this appeal are crucial. Thank you for your help in this critical situation. Name: M. Medetbekov Email: [redacted]

I recently noticed that the last server transaction on my account was charged to the wrong credit card, contrary to my instructions. The charge was supposed to go to my MasterCard ending in [redacted], not my Discover Card or any other card. I already spoke with customer service, and they mentioned that the charge was declined by the bank, which is unusual as the MasterCard does not usually decline such transactions. I need the refund to be applied to the Discover Card and the correct charge to be made to the MasterCard. I am unable to return the product I received or reject the next delivery due to US Postal Service regulations, as outlined in our contract. It is important to rectify this issue promptly since I am incurring unnecessary charges on the Discover Card, which was not authorized for this transaction. I hope we can resolve this matter without further delays or misunderstandings over the phone.

I cannot log in. Normally, I leave Amazon open, but I accidentally closed it. When I tried to log back in, it asked for my zip code and then my credit card expiration date. Even though I entered the correct information from the card in my hand, it didn't accept it. Now I am locked out because I tried too many times. I am unable to make purchases with my Prime account. I recently made a purchase for a safe and wanted to buy more items, but I'm unable to do so. I hope to regain access to my account today. Thank you. - Christi Saporito

I recently spoke with a representative who then consulted with their supervisor regarding my refund request for the Paperwhite Signature Kindle. Unfortunately, due to a handicap, I was unable to use the device. Instead of receiving a replacement with the Oasis model as discussed, UPS collected the Kindle Paperwhite, providing me with a receipt that included a tracking number. However, upon entering the tracking number, I received a message stating that it was not recognized. I have yet to receive the refund on my card. Attempted to reach a representative via the app, but due to issues with the automated system, I could not proceed. I kindly request to speak directly with a representative over the phone, as the app did not understand my concerns. The Kindle was ordered by my son under the name James Eastman. Thank you.

I recently received the following email: Hello, I noticed that you haven't received a refund for the item in your order [redacted]-[redacted]. Our team is currently reviewing this matter, and we ask for your patience for the review to be completed within 3 days. Please reach out to us on October 12, [redacted], for further updates on this issue. Thank you for your understanding. We value your input. Please use the provided buttons to rate your experience today. Best regards, Amazon.in However, I have yet to receive my refund payment.