Amazon Customer Service Issues

I recently received two large items in perfect condition but had issues with both deliveries. Firstly, it took me three weeks to resolve an issue with a stand for a Weber grill. Now, I'm facing a similar situation with a sound bar, and after three weeks of no response, I am frustrated. I would appreciate a refund at this point and will likely not use Amazon for my future purchases. My wife frequently orders cosmetics from your platform, and it is baffling to see how customers are being treated in these situations. It's disappointing to experience such poor customer service while Amazon continues to thrive.

I was informed that my package was delivered recently and signed for by the receptionist. However, upon checking with the front office, they mentioned that they did not sign for any packages, and multiple residents have had similar issues with missing deliveries on the same day. The property management advised reporting this to Amazon due to the increasing number of complaints from residents regarding undelivered packages.

Yesterday, I placed an order for Real T300 buds under my name, Bhaskar, with the order number 81[redacted]1. Today, when I contacted customer service to request a replacement for a defective product, a representative named Sarfarz informed me that they would not replace the item, advising me to visit a service center instead. I am frustrated by this response, as I believe that purchasing products online should come with the expectation of adequate customer support. The way Sarfarz spoke to me was unacceptable, displaying a lack of professionalism and knowledge regarding the company's exchange policy. This experience has left me disappointed and questioning the value of shopping online, especially when encountering such issues with customer service. It is vital for the company to address these concerns promptly and ensure that their staff are trained to handle customer inquiries appropriately.

My email was hacked, and now I cannot access my Amazon account. When I input my phone number, someone else's account named Andreas is linked to it. My name is Kevin Castillo, and my email is [redacted] I have spoken with your agents regarding various issues I have faced with Amazon recently. The hacker changed all the information in my old email, [redacted], so I created a new account. However, I am having trouble logging in. I am also experiencing unauthorized charges to my bank account related to my Amazon Prime membership. This situation is causing me financial losses, wasted time, and frustration. Please assist me as I have reached out to you multiple times about this matter. Thank you.

This weekend, my wife's debit card was charged $[redacted].38. We believe this may be for an annual prime membership, but we do not have one. Our daughter, who resides with us, has a monthly membership. Upon investigating, we discovered a similar charge last year. Kindly refund the funds to our checking account. Your records will show we have never used a prime membership.

I am writing from the Oconee County Board of Commissioners Property Appraisal office regarding an order I made on Amazon last week under order #[redacted]-[redacted]. In the order, I bought a 3 lb bag of Hershey Kisses with silver wrapping. However, upon receiving the order today, I noticed that the Hershey Kisses are stale while the rest of the candy is fine. This is the first time I have encountered an issue with any Amazon orders or products, and unfortunately, your policy does not allow returns for this item. As a Government Facility, we frequently order products from your company without any problems. I also make personal purchases without issues. I would appreciate guidance on how to address this stale candy matter. Thank you for your assistance. Sincerely, Diane Horvath Oconee County Property Appraisal Office [redacted] Macon Highway Box [redacted] Watkinsville, GA [redacted] [redacted]

I purchased a VU TV from Amazon on October 8, [redacted], and it was delivered on October 11, [redacted]. During the installation, the Amazon team noticed a broken panel inside the TV. They advised me to file a complaint with Amazon customer service. Despite my efforts, the process remains unresolved. Each time I contact customer care, I am met with different representatives who, after hearing my issue, abruptly end the call. This situation has left me feeling distressed due to the financial investment made and the mental stress it has caused.

I have not received my iron order yet. The tracking ID is AW[redacted]71IN. It's frustrating that when we pay using cash on delivery, the delivery is prompt, but when we pay online, we are asked to download Avvaldesk, which seems unnecessary. The mistake seems to be on the company's end. Please arrange for a refund promptly within 2 days. It is the company's responsibility to handle this efficiently and refund the payment or deliver the order. If not resolved, I will consider ordering from Amazon next time.

I had to leave my home because of domestic violence. I've asked for my Amazon account to be canceled as my abusive husband is ordering Prime movies on my account without permission. I need his access to be stopped right away. He placed an order with the order number D01-[redacted]-[redacted] today. Please cancel my account immediately and consider reimbursing me for this unauthorized order. Thank you.

I placed an order for the KOCHIKAME Kids Sleeveless Multicolor Vest (baniyan) for Boys/Unisex (Pack of 6) with Tracking ID: [redacted]78 on 11 October [redacted]. However, when the package arrived on 18.10.[redacted], there was only one piece of the child's baniyan instead of the whole set. I immediately initiated a return on the same day, but the delivery man refused to accept the packet due to the missing items. I am disappointed with the service and feel cheated. It's disheartening that such incidents affect customer trust. I urgently require the pick-up of the item and a prompt refund.

I have requested an exchange of my old iPhone for a new one during the recent Great Indian Sale. I need to transfer the eSIM from my old phone to the new iPhone. However, no delivery agent is willing to wait for 10-15 minutes to allow me to transfer the eSIM from the old iPhone to the new one. This is because the eSIM can only be transferred from one iPhone to another iPhone, not an Android phone. I require the delivery agent to hand me the new phone after verifying the old phone, let me transfer the eSIM, and then take the old phone for the exchange.

Hello, I recently placed an order on Amazon for two items - "Nite Work" and "Beta Heart" from the phone number [redacted]. I have heard that the original MRP of these products from the manufacturer Herbalife is higher than the price on Amazon, leading to concerns about the authenticity of the items. Can Amazon be trusted to provide genuine products at a lower price, or could they be fake or adulterated? I would appreciate a satisfactory response to my email address.

Dear Team, I am experiencing the same issue for the 3rd or 4th time. Despite having a Prime membership, my orders are consistently delayed. I feel that the way your team is treating me is worse than a regular customer. I am completely disappointed with your service. Although I have spoken with customer service multiple times and received assurances that this issue would not recur, my next order still faced the same delay. This situation is truly disappointing.

I have been facing incompetence from your company recently. I am frustrated that I used to access Amazon from both my iPhone and computer, but now I cannot. This inconvenience has left me feeling completely disgusted. When I try to access Amazon on my computer, it redirects me to the iPhone version, which is not what I want. Yesterday, following your instructions, I attempted to switch from my computer to my iPhone for approval, but the process was different than before. I am thoroughly disappointed with this situation.

Dear Sir, On October 15th, we canceled an order and promptly received an email from Amazon with the subject "Your Cancellation [redacted]-[redacted]." Unfortunately, we couldn't cancel the Blue Star 1.5 Ton 3 Star Wi-Fi Inverter Smart Split AC from the order. We followed your advice and refused the package, sending it back to you. We kindly request a refund for the item as soon as possible. Thank you, T. Rajasekhara Rao [redacted] [redacted]

Dear Sir, On October 15th, we canceled the order and received a confirmation email from Amazon regarding the cancellation of order number [redacted]-[redacted]. Unfortunately, we were unable to cancel the Blue Star 1.5 Ton 3 Star Wi-Fi Inverter Smart Split AC from the order. We followed your advice and refused the delivery of the package. The item has been returned to you, and we kindly request a prompt refund of the amount. Warm regards, T. Rajasekhara Rao

I'm frustrated and disappointed with the lack of help I've received in trying to cancel my subscriptions. After spending two hours on the phone and being disconnected twice, I'm troubled by the uninformed responses I've received. My correct address is on the account, but I'm being told otherwise. Today, I was charged for channels I don't use and am struggling to cancel. This experience has me contemplating involving consumer affairs. I'm dissatisfied with the service I've encountered and the difficulty I've faced in resolving these issues. I feel compelled to cancel everything and share my negative experience with others. The poor customer service I've received, including being disconnected and speaking with unhelpful representatives, is unacceptable. I'm demanding a refund for the unauthorized charges and questioning the value of my business to your company. I urge you to address these concerns promptly and hold your staff accountable for their actions.

I ordered an Amazon 43" Fire TV set to arrive on Thursday, October 26, [redacted]. I require installation assistance due to my age and visual impairment. Is there a possibility to schedule installation after the 26th? I am unable to set it up by myself and I rely on the large screen and Alexa features. Your assistance is greatly appreciated. Thank you. -Beverly W. [redacted] Hackberry Dr. Mobile, Alabama

Dear Sir, Respectful Greetings, I would like to bring to your attention that the order I placed on Amazon has been delivered very late. Order 22 was supposed to arrive but Order 23 is being delivered in the evening, causing me a lot of problems. The order number is [redacted][redacted]. I kindly request Mr. to investigate this and resolve the issues I have faced, as Amazon has wasted my time and not fulfilled its duty. Thank you, S.S. Tomar

I recently received my Amazon order # [redacted]-[redacted], only to find that I was short 24 single-use "The Wand" Wine Purifiers. Can you please clarify whether the missing items are being sent separately or if a refund is being processed? I would appreciate a prompt response. Thank you. Patricia H. from Denville, NJ. Please reach out to me at [redacted]