Amazon Customer Service Issues

I recently discovered that my book is being sold in a manner that is different from what was agreed upon. The content inside is being revealed to the public, which should only be visible on the back cover and front of the book. I need assistance addressing this issue as there seems to be a lack of control over how my book is being presented and distributed. Additionally, there are no provisions for returns once the book has been purchased, which further complicates the situation. I urgently require an in-person discussion to understand the current situation regarding my book.

The delivery drivers are not following the instructions regarding where to leave packages. They are leaving them at the post office instead of by the mailbox or gate, causing me inconvenience due to my disability. I have to make a 30-minute trip to the post office to pick up the packages while managing my service dog. Despite speaking to three specialists who assured me that all packages would be delivered today, August 26, I still had to go to the post office. This is not the service I expect. If this issue is not resolved promptly, I will need a refund and will take my business elsewhere. I ordered a mattress which I fear I may struggle to lift due to my physical limitations. I am disappointed and frustrated by this situation and need a resolution as soon as possible.

I'm having trouble accessing my account with the username [redacted] I've spent hours on the phone with both Amazon and Apple trying to resolve the issue. It's asking for two authentications that I didn't set up. This morning at 10:10am, I received five OTP numbers that don't work. I'm feeling stuck in a loop and would appreciate assistance from a supervisor since my attempts have been unsuccessful so far.

I am disappointed with the inaccurate delivery times provided for Prime members. I pay a yearly fee for this service and understand that some delays can happen, which is acceptable. However, the constant promotion of ordering within a specific time frame for same-day or next-day delivery is misleading. It leads to frustration when the actual delivery estimate is days later than promised. Recently, I faced an issue with a plumbing part arriving several days late, causing me to buy an alternative locally. Now, I urgently needed cough drops by 5 PM today, but the updated delivery time shows by 10 PM tomorrow. This inconsistency between the email confirmation and website creates confusion. Please stop displaying incorrect delivery dates and times.

I had an Amazon account on a phone that got broken. Amazon advised me to create a new account on a different device, which I did. However, they couldn't transfer my balance between the accounts. To try to resolve this, I moved the SIM card to a new phone with the same number, [redacted]. Despite this, Amazon couldn't refund my money without the card or receipt. I have now found the card and would like the funds refunded to my account.

GetHuman offers a free service to assist customers in sharing useful tips and information on handling customer service issues. We are not associated with Amazon. Providing the information requested benefits users in several ways. It enables GetHuman to search its database for specific guides on fixing problems, potentially avoiding the need to contact Amazon. While guides may not cover all customer service issues due to their volume, the details provided help prioritize which guides to develop further.

I placed an order on Amazon on 11th July with a seller fulfillment and delivery date of 12th July. Upon checking the tracking details, the tracking ID was invalid. Despite not receiving the order on the expected date, I contacted customer care. They initiated an A-Z claim which was denied after a day. Following their advice, I appealed the decision on the A-Z claim which was also denied. After reaching out to customer care again, I was informed to wait until 11th August to re-apply as claims can only be made once a month. Despite their efforts to contact the seller, no response was received. On 11th August, I contacted customer care again and was informed that an investigation had started and I needed to wait until 26th August for a resolution. However, as of that date, no solution has been provided.

Dear WhatsApp Support Team, I am writing to request the unblocking of my WhatsApp account. I recently received a notification that my account has been banned, but I am not aware of any breach of your terms of service. I rely on WhatsApp to connect with family, friends, and colleagues daily. I was disappointed to be banned without explanation. I would like you to review my account and provide details on the ban. If I violated any terms, I apologize and promise it was unintentional. I am willing to follow the rules to prevent future issues. Please unban my account so I can keep in touch with my loved ones and colleagues. Thank you for your attention, and I hope to hear from you soon. My WhatsApp number is +[redacted]3.

This morning, my Echo Dot began flashing yellow. Despite asking for notifications and hearing that there were none, the flashing persisted all day. I attempted to reset it multiple times and even turned off the router and disconnected Alexa. After reconnecting it and seeing the flashing orange light upon reconnection, it then started flashing red and yellow, with a red X on top. I'm unsure what's wrong with Alexa and how to resolve this issue.

I bought the microingredients Glycine on August 9, [redacted]. After taking it for three nights, I had to stop due to severe insomnia and feeling unwell. I am requesting a refund within the 30-day purchase window. I attempted to contact Amazon support but was denied a chance to explain because they said my phone was not linked to Amazon. I have been a PRIME member and a customer of Amazon since [redacted]. I would appreciate any assistance in this matter.

I kindly approached an Amazon delivery driver who was parked in the red zone in front of my home with his truck engine idling, explaining the potential harm of exhaust in our neighborhood. Despite my request, he continued idling with his earbuds in, displaying rudeness. It is important for Amazon to instruct drivers to reduce air pollution, climate impact, and urban heat by turning off engines. The combative and disrespectful behavior exhibited by this driver was concerning. Your attention to this matter is appreciated.

During the recent Prime Day sale, I purchased a special Kindle but only received the charger and fabric cover. Unfortunately, the Kindle delivery was delayed. In the meantime, my preferred credit card was changed, resulting in the Kindle order being canceled. I got an email last Thursday about updating the payment method, but by the time I reached out to customer service on Saturday, it was already canceled. I spoke to a representative who promised to contact me within six hours but never did. The original amount due was $[redacted], but now they are asking for around $[redacted] minus an $8 courtesy discount. I believe I should only pay the initial amount on my updated credit card, not the old one. As a loyal customer for over 24 years, I feel I deserve more than just an $8 discount, especially considering this Kindle was a special one in green with more features and memory, intended as a gift for my wife of over forty years. I had the funds on my new card when the cancellation occurred and I will not pay the higher price as instructed by customer service. I hope to receive a clearer explanation than what I was given by the representatives I spoke with. Thank you. Rob A.

Providing the information above is essential for three reasons. Firstly, it enables GetHuman to search its database for a guide tailored to your specific issue, potentially allowing you to resolve the problem without contacting Amazon. While not all issues have a dedicated guide due to their sheer quantity, the information helps prioritize what guides to create next. Secondly, by filling in the aforementioned details, it aids in accurately diagnosing the issue and providing effective solutions. Lastly, sharing this information ensures a more efficient and targeted approach to assisting you with your concern.

Hello, I'm Kellie Morton. I ordered a gift for my hubby's 39th anniversary. I forgot my password, so I received an OTP, but by the time I got it, another OTP arrived. I faced issues due to repeated failed attempts with the old card. I now have a new card and am trying to add it to my account to complete the order. Can you assist me in ensuring these orders go through smoothly? Thank you.

I have been repeatedly charged on my card despite being told it was removed and would only be charged for BET+. Even after removing my card, the charges continue. I need all charges to cease immediately and refunds for all charges dating back to June. If this issue is not resolved promptly, I will contact BBB as this appears to be fraudulent. S. Campbell

I've tried explaining my issue multiple times without getting any assistance. I simply want to provide Amazon Customer Service with my new credit card information to ensure payments for my subscription and future orders. However, I've been unable to update my new card as I haven't been able to speak with anyone. - M. Dianne G.

Hello, On September 2, [redacted], while using shopping software, I was scammed out of a significant amount of money. The scammers instructed me to purchase Amazon gift cards and load [redacted] euros onto one of the cards. They then falsely claimed they were helping me activate my account and ended up transferring all the money from my card to their own account. I am now seeking assistance from Amazon officials to recover the substantial amount of money I lost. Thank you for your attention to this matter. Best regards, Jiaqi Fu

I'm having trouble accessing my account because my phone is being repaired and I can't receive texts or calls for the two-step sign-in process. I have access to a Wi-Fi enabled phone but it's not activated. It would be helpful if Amazon could offer email as an option for verification like other services do. I need to place orders, and this issue is preventing me from doing so.

I have received no sales despite over 84,[redacted] views of my book promotion. As a disabled veteran who relies on online shopping, Amazon has disappointed me. I cannot physically visit stores, so I depend on online platforms. The lack of transparency with my book promotion is frustrating, and I feel like I am being taken advantage of. The rise of scammers in today's world is disheartening, and it seems Amazon may be involved. I will have to consider seeking legal assistance for this matter. - Dennis W. S. "From The Green River To The Sea"

I have reached out to Amazon customer service multiple times about USPS leaving packages on the hot asphalt in [redacted]-degree heat, despite my instructions to leave them in the garage. Other delivery services like UPS follow my request and leave packages in the garage. USPS, however, consistently leaves packages on the scorching asphalt near the mailbox, with surface temperatures reaching at least [redacted] degrees. Many items have been damaged or melted due to this issue. I am a disabled individual living alone and have to struggle with my walker to retrieve the packages from the parking area. Despite assurances from Amazon customer service, the problem persists and has not been resolved over the past few months. I am unsure of who else to contact for a solution. Thank you.