Amazon Customer Service Issues

I placed an order on 4 August [redacted] on Amazon.co.uk with order number [redacted]-[redacted] for a Feybey Shower Caddy Shelf. It was dispatched on 5 August [redacted] by seller HmzCorp. However, the item was left behind the wrong wheelie bins as per the photo provided. I was at home all morning and the address shown in the photo (number 4) is not mine. It seems the driver might have been confused as my address is new and not easily searchable online.

I have been struggling to connect the box I use without needing to ask Alexa, and my husband finds it difficult too. I would like to explore the possibility of exchanging the TV for one without Alexa. Sincerely, Teresita R. [redacted] Miami, FL [redacted] I purchased it on 6/8/23 and added 4 years of warranty, but I have hardly been able to watch the channels we like that are on the box we paid for with Xfinity. I didn't know I would have to talk to Alexa every time we turn it on, which is very cumbersome for us as seniors. I would appreciate your assistance. Thank you.

I am experiencing two problems. First, I am being informed that my Amazon account address is incorrect, even though I have not made any changes to it. Secondly, I attempted to send an E-gift card to a friend today, but it did not reach them due to an error in the address. Upon looking into it, I found that the e-card has yet to be redeemed. Can someone verify my email address for accuracy? I suspect there was an error made on my end. How can I rectify this situation and ensure the recipient receives the funds from the E-gift card I sent earlier today?

We were waiting for a package to be delivered, and we had two witnesses present. Instead of attempting delivery or contacting us, we received an email stating that an attempt was made. This is untrue as the delivery person did not show up, make any calls, or enter the building access code. As loyal customers, we expect prompt and accurate service. If the package is promptly delivered by competent drivers, we will continue to support your service. If not, we will take legal action against the negligent driver. We will also share our negative experience on Amazon. Please address this issue promptly. Thank you, Edith Heine and Witnesses.

I attempted to purchase a Peacock subscription through Amazon Prime. Subsequently, there have been issues with my other account associated with the email address [redacted] Upon trying to sign in, it prompts for a revision and now requests me to change countries on an account I can't access. The process requires a verification code sent to an old phone number, preventing me from updating my email or phone number. My goal is to watch the Peacock subscription I paid for, yet I haven't been able to access any content due to these persistent issues. This has caused frustration as it's already been two days of the 30-day subscription without being able to resolve the problem. I am seeking assistance as I have unsuccessfully tried to tackle this for two days and have been unable to reach support. Additionally, the other email connected to my Peacock account is [redacted]

I received most of my order yesterday, but the tattoo skins were missing despite the delivery confirmation. I personally checked the packages and they were not included in the four boxes I received. I would like to request that the missing tattoo skins be delivered since they were paid for. Please contact me at [redacted] to discuss this matter over the phone instead of emailing. Thank you.

I am having trouble reaching anyone by phone. Despite entering the required codes, the call disconnects repeatedly. I am frustrated and seeking assistance with updating my address for shipping products to Texas instead of Tampa. The current system only prompts me about other products and not the recent one I purchased. I am struggling to get through and would appreciate a more effective process for customer service.

I purchased an Acura antivirus download, but when I tried to enter the product key from the email instructions, I kept receiving an error message. I attempted this process multiple times with no success. The toll-free number provided in the email from Prime for Acura only rang once and then said the party was not answering. Occasionally, a different company answered instead. I would like to request a refund for this product. The purchase was made using the email login [redacted]

My order from August 4th, [redacted], has not been delivered yet. I also placed another order on August 5th, [redacted], which was delivered on September 7th, [redacted]. I contacted customer care on August 7th, [redacted], and today, but my item has still not arrived as of August 9th, [redacted], at 10 PM. Please provide me with a clear reason for the delay and take necessary action against the delivery personnel. Kindly keep me updated on the actions being taken. Regards, Chandra Shekhar Dadhich.

I have contacted multiple times regarding delivery errors with Amazon. I specifically asked the driver to call for precise delivery instructions, which did not happen. Consequently, the printer was left in the incorrect location. This situation must be rectified promptly, or a refund should be issued. Please reach out to me at [redacted]. The package was intended for my daughter in Plainview, Texas. As there is no mail room, she resides in a trailer.

I placed an order on August 6th with an expected delivery on August 8th. Despite being informed that it was delivered, I couldn't find the package. Amazon advised me to wait, but the item never showed up. After contacting them again, a refund is being issued. I'm frustrated with the $[redacted] annual fee when my orders consistently arrive late or go missing. This isn't the first time. I could have easily bought the missing item from my local Target as planned. I'm also worried about whether the package was stolen or not even delivered, especially since I have garage delivery and found no package in my garage or any notification that it was placed there.

I recently purchased a dress from Clothfun on Amazon. However, upon receiving the dress and trying it on, I encountered issues with the fit despite following the size guide. The dress turned out to be too short and ill-fitting compared to my expectations - it should have been 61 inches in length according to the size chart. I am now attempting to obtain a return label to send the dress back. I paid over $[redacted] for it, but unfortunately, it is unwearable due to the poor fit. Additionally, the quality of the fabric is subpar, and the color of the overskirt does not match the dress as shown in the product photo.

I recently placed an order for the "Everyday Creamer 450gm pack of [redacted] - 5 equal sugar free sachet" on August 3rd with order number [redacted]-[redacted]. The delivery was scheduled for yesterday, August 9th, at my office address. Unfortunately, I missed the delivery person's call at 7:52pm IST as I was driving. When I tried to call back at 8:36pm, the person hung up on me and did not answer subsequent calls. Later, I received an email stating the package was undeliverable and being returned. I am puzzled as to how this was done without my consent as I was expecting it today. Oddly, when I checked today, there was no order under my name. I am eager to receive my order and would appreciate your help in resolving this matter. Thank you.

I purchased an Ibell laser range finder from the Amazon shopping app. Unfortunately, the product arrived damaged internally. When I requested a replacement, it took 8 days for the new product to arrive. However, the delivery person informed me it was cancelled and left. I contacted customer service through the Amazon app, but they claimed I cancelled the replacement order, which was not the case. They mentioned a technical issue caused this. I am requesting a refund as I have not been able to get the replacement. The refund option is not visible to me. I kindly ask for assistance in resolving this matter.

I need help with my Amazon account details. I noticed someone else's information, such as their phone number and email, linked to my account. My phone number is [redacted], and my name is Carolyn Baldwin located at [redacted] N.18th Street, Clarksburg, WV. The other person's email is [redacted] The last order I placed was shipped to [redacted] Gould Ave. Clarksburg, WV, but it is not showing up correctly. When I access my account, it greets "Hello Eric," mentioning a public name as Eric from Slatyfork, WV. My name is correctly listed as Carol, yet it shows the other person's email. I am 73 years old and struggle on the phone, so I captured pictures of all the relevant information for reference. Thank you for your assistance.

I canceled my Prime membership in January [redacted] due to issues with your billing practices. Near the end of the year, I had to get a new debit card, causing Amazon to halt my Prime service. After updating my card and making a payment, I was able to watch Prime Video in my browser, but when I tried on my TV the next day, I had to register again, and my card was rejected. Confused, I tried multiple times without success. Despite canceling in January, I still received charges the following month without gaining access to Prime on my TV. I've been continually asked to update my card even though I've already requested to cancel. Kindly cease attempts to collect payment for a service I no longer desire.

I have had two different Amazon accounts. One was a business account with the ID [redacted], and the other was a regular account with [redacted] I rarely used these accounts, especially the business one. However, Amazon has been deducting money from my credit card. Today, I have permanently deleted both accounts. I need assistance to ensure that Amazon stops charging my card. Thank you. Ajay J.

The behavior of the driver was unacceptable. We have a chest at the end of our driveway designated for deliveries with a clear sign stating "AMAZON DELIVERIES." The small package for pens did not require a signature and should have been placed inside the chest. However, the driver chose to repeatedly ring our gate's voice box instead of delivering the package as expected. When we approached him, he parked his car poorly on our flower bed and acted confrontationally. This experience left us extremely dissatisfied. As an Amazon stockholder, I urge that only Amazon drivers handle our deliveries in the future. Their professionalism and courtesy are unmatched. Please make a note on our account to never send UBER drivers to our address again. Thank you.

Hello, I received a parcel from you yesterday, and it only contained one product instead of the two I ordered. I initiated a return for the missing item. Today, your pickup person insisted on picking up two items, despite my explanation that I only received one parcel previously. This behavior is surprising, especially after clearly stating the reason for the return in the order. Please rectify this issue by sending the missing item from my order or arranging for the return of the initial delivery and a refund for the missing product. Thank you and have a good day.

I am experiencing issues with logging into my account due to an error with my email. I followed the prompt to change my password, but I am still unable to access my account. Additionally, during my last purchase, I used a friend's bank card to pay, which resulted in a mismatch with my name and restricted my access to the account. Despite having made the payment for a selfie stick over half a month ago, I have yet to receive the item. This delay has caused inconvenience and frustration for me.