Amazon Customer Service Issues

I'm a Canadian customer who made an order from Amazon in the USA on July 10th. Tracking through their app reveals that the package arrived in Vancouver on July 11th and cleared Customs. On July 12th, there were delays noted at 7:00 pm and 8:00 pm. The package cleared Customs a second time on July 15th at 8:34 pm, arrived at the Amazon facility in Richmond, BC on July 18th at 3:45 pm, departed at 5:46 pm, and arrived at the Langley facility at 9:30 pm. On July 19th, the package left Langley at 12:53 am and was then marked as returned at Pitt Meadows, BC at 2:23 am, processed at the carrier facility, and left Pitt Meadows at 8:24 pm. I'm curious about why my package was sent back to the USA when it was so close to being delivered and why a replacement hasn't been sent automatically.

Dear Amazon, I applied to return the Wildhorn wallet. Initially, the return was scheduled for July 16, but nobody came to collect it. I reapplied on July 20, and the person who came on July 21 rejected the product, claiming it was not the original item. This inconsistency has led to my payment being held. Please assist me with returning the product and refunding my payment. This has been a disappointing experience for me. Thank you.

I need to return a Noise smartwatch order delivered on 20 July [redacted] as the display size is too large. Despite several attempts within the first 28 hours of delivery, I have been unable to contact a customer service representative for assistance. The automated message mentions that a return link and instructions were sent via SMS to my registered mobile number, but I have not received any such message from Amazon. The return period for the product is 7 days, and I am eager to resolve this issue promptly by speaking with a customer care representative or receiving the return information to ensure I can return the order within the specified timeframe.

Hello, I am writing to address an issue with my order number [redacted]-[redacted]. The package arrived in Jammu, and unfortunately, I missed the delivery call. I promptly returned the call within 20 minutes, and I have been continuously trying to reach the delivery person since then. However, to my dismay, the delivery driver has not been responsive to my calls. I have also tried all available channels to voice my grievance, but I have been unsuccessful in reaching anyone. I would appreciate it if you could provide information on how I can obtain a refund for this product. I eagerly await your prompt assistance.

I purchased an item on Amazon, but it was sold and shipped by a different seller who later canceled my order for unknown reasons. The payment was already deducted from my checking account. Amazon issued a refund a couple of days later, but then it was withdrawn from my account the next day. I have been unable to receive customer support for this order since it does not appear in my Amazon orders queue.

I am reaching out for assistance as I encountered a problem. During my visit to my children in Prosper, I updated my temporary phone number to +[redacted]1. Upon leaving the USA for South Africa, this disposable number got deactivated. Consequently, I am unable to access my account [redacted], with my password being Solo......! Despite my efforts, I was unsuccessful in modifying the phone number. The OTP is still being sent to my old number. Kindly update my contact number to +[redacted]8, a South African Vodacom number. My South African address is Swancor House, 29 Voortrekker Road, Bellville [redacted]. For deliveries in Texas, the address is [redacted] White Rock Blvd, Prosper TX [redacted]. Thank you for addressing this matter promptly. - Berend Swanepoel

I am very frustrated with the delivery of Order #[redacted]-[redacted]. The delivery person claimed to have left the package in a safe location but did not specify where. I wish they had called me instead of leaving me clueless. I want my new walker delivered to me directly instead of being left somewhere unknown. It was stressful searching for it without any clear information. The delivery person really needs to improve by communicating properly with customers about the delivery location. This whole experience has been disappointing, especially after spending around $69.

Greetings to the reader, I hope your Monday is going well. If not, remember that change is constant and better days are ahead. Life is a journey with both ups and downs, so embrace it and find joy even in challenging times. I am encountering an issue with Amazon charging an outdated credit card for my services despite updating it multiple times. My recent purchase was canceled as a result. Could you please update my payment information with the new card details or remove all existing cards from my account so I can input the new one? Thank you, Pedro

Could someone please explain how to use my Amazon Wallet Balance of Rs.[redacted].55 when purchasing items from Amazon India that total more than that? I tried to order items worth Rs.[redacted], but my Amazon Wallet balance of Rs.[redacted].55 wasn't automatically deducted like it does on Flipkart. The system directed me to pay using a bank card, UPI, or cash on delivery, leading me to cancel the order for Rs.[redacted].

On order #[redacted]-[redacted], I was initially informed that the delivery would be on Tuesday, July 25th. However, upon checking on Sunday, the delivery date had been shifted to Wednesday, July 26th. This inconsistency has happened a few times after I confirm my order. Despite speaking with a customer support representative today, I was unable to receive a clear explanation for this issue. I am concerned as this contradicts the Amazon Prime two-day delivery guarantee. I have noticed that some orders exceed the specified delivery window. Is there a way to reach Amazon Customer Service via email, similar to gethuman.com? Thank you.

I recently purchased a 12 Ah replacement battery for EGO products. This new battery is smaller and lighter than the 7.5Ah battery that originally came with my EGO mower. However, despite charging it on my EGO [redacted] series charger and seeing a full charge indication, there are red lights around the power button on the battery and it doesn't work when placed in the mower. I attempted to initiate a return via the online Amazon process, but it seems that the item cannot be returned. The seller claims that this battery (EGL1828) is compatible with the EGO BT4200t, which is a 7.5 Ah battery. I'm uncertain what steps to take next.

I purchased a 3 pack of mothballs which was supposed to arrive within two days. However, it's been over a week now and despite receiving multiple messages stating it will be delivered tomorrow, it hasn't arrived yet. Today, I was informed it was already delivered, but when I checked, there was nothing. Additionally, I was told it would be delivered tomorrow along with an overpowering mothball smell. I'm concerned if the package has leaked or broken. I'm frustrated with the conflicting information about the delivery. Where is my order located exactly?

I noticed two charges on my bank statement that I am unsure about. Firstly, there is a charge of $[redacted].81 from AMZ.COMCMT650y9yCO AMAZON.COM in Seattle, WA. Secondly, there is another charge of $62.52 from AMZN MKTP US. I believe these are erroneous charges as I usually use my Amazon Credit card for purchases from Amazon. Could you please investigate these charges and reverse them promptly? These unexpected charges have left me struggling to cover my living expenses.

Subject: "Received Incorrect Product: AirPods Pro Instead of AirPods Pro 2nd Gen" Description of Issue: I recently ordered the "AirPods Pro 2nd Generation" from Amazon, but received the standard "AirPods Pro" instead. The confusion arose due to the outer box being labeled incorrectly. Despite the outer box indicating "2nd Generation AirPods Pro," the product inside was the regular version. Furthermore, the invoice also identified the item as "AirPods Pro" rather than the "AirPods Pro 2nd Generation" that I had expected. Request for Resolution: I am seeking a swift resolution to this matter. I kindly request to receive the correct "AirPods Pro 2nd Generation" as originally ordered or to receive clarification and arrange for a return or replacement if necessary. As a loyal customer, I trust in Amazon's dedication to customer satisfaction and hope for a timely resolution to this issue. Thank you for your attention. I am anticipating a prompt response. Best regards, Madhu

On May 14, [redacted], I ordered the book "1 chilo alla volta" by Irene Vella and paid €11.99 with my Visa card. Unfortunately, I have not received the item and my written complaints have gone unanswered. It is concerning that there is no way to speak to a representative directly. I have recently ordered three more items and I hope they arrive, otherwise, I will have to take further action. Thank you. - M.A. Stefania, Address: Via Regione Siciliana 2, [redacted] Enna, Sicilia. Email: mancinialaimo@[redacted], Phone: [redacted].

I need to take medication several times a day at varying times. I utilize Alexa reminders through the app on my cell phone to keep track. I have noticed that in the past couple of weeks, the reminders I set seem to randomly disappear a day or so after creating them. Sometimes they will go off as scheduled once or twice before vanishing. This issue is requiring me to re-add the missing reminders every day. In my environment, I have four Echo Dots (three 4th Gen, one 5th Gen) and two Echo Show 8, all up to date with the latest software. The reminders are set for everyone to hear and play everywhere. I have not added any new devices recently. My cell phone, a Samsung Galaxy S21 FE 5G Model SM-G990U running One UI Version 5.1 on Android 13, is the only device with the Alexa app. No one else has access to my phone or knows how to use the app. The Device Software Version for the Alexa app is [redacted]0.

Dear Forum Members, I am writing regarding the situation I have encountered with Amazon as a self-published author. Last year, I sold a book titled "Return of Poems in the Wild" to a friend in Texas, USA. Despite providing proof of payment and reaching out to Customer Service multiple times, I have not received payment for the sale. I have attempted to inquire about the royalties owed to me through the KDP Select Global Fund and have been directed to a portal without success. My attempts to address this issue through emails and an online form have also gone unanswered. As a self-published author, I believe I should receive the royalties rightfully due to me, regardless of the quantity of books sold. Despite promoting my book on social media, I have ceased all marketing activities due to the non-payment from Amazon. I have requested that the owed money be sent to my PayPal account at [redacted] and expressed my dissatisfaction with the lack of response and payment. I am disheartened by the situation and no longer wish to partake in the program until these matters are resolved promptly. I anticipate a swift and satisfactory response from Amazon regarding the payment for the books sold. Sincerely, Rasheedah F.

I recently signed up for the free trial of Amazon Prime Video and forgot to cancel before the first payment was charged. I've tried to cancel the account multiple times. I need the refund to be processed back to my card promptly. I am currently experiencing financial difficulties, and the unexpected charges have left me with very limited funds. I had plans to buy groceries as my situation is dire, but my resources are now insufficient. Please understand my urgent need for the refund as it may not seem significant, but it is crucial for me at this moment. I appreciate your prompt attention to this matter as I am struggling with hunger and financial hardship. Thank you for your assistance in resolving this issue swiftly.

Subject: Issue with Water Dispenser Order # [redacted]-[redacted] Dear Amazon Customer Support, I am reaching out regarding an issue with my recent order of a water dispenser placed on July 31st, [redacted]. Despite the expected delivery date of August 2nd, [redacted], I have not yet received the item as of August 4th, [redacted]. Upon checking the order status, I was surprised to see that it is marked as "Returned to Seller." I have not been contacted by the carrier about any delivery attempts or returns. I kindly ask for your prompt assistance in resolving this matter. I would appreciate either a reshipment of the water dispenser to my address or a full refund. Here are the order details: Order Number: # [redacted]-[redacted] Order Date: July 31st, [redacted] Expected Delivery Date: August 2nd, [redacted] As a long-time Amazon customer, I value the excellent service provided. I understand that issues may arise, and I trust that this matter will be addressed efficiently. Please update me on the status of my order and provide guidance on securing delivery or a refund. Should you require additional information, feel free to reach out. Thank you for your attention to this matter. I anticipate a quick resolution. Best regards, R Ganesh Nair

I would like to address an issue with the automated biller update on my Amazon Mobile App. I have attached screenshots displaying that KSEB has been listed as a biller, along with reminders to pay KITTU TK's electricity bills each month. I am located in Vapi, Gujarat, India, and my JIO mobile number is +[redacted]95. I am not associated with the Kerala State Electricity Board and have no property in Kerala. I have never made any payments to them through the Amazon app or website. Despite contacting customer care and reinstalling the app as instructed, the incorrect biller and reminders persist. This situation raises privacy and security concerns that I would appreciate being resolved promptly.