Amazon Customer Service Issues

I bought an HP computer on March 3, [redacted], but when I reached out to HP for warranty service due to frequent crashes and BIOS errors, they claimed it was out of warranty since it was purchased on November 25, [redacted]. HP mentioned that the computer had been resold on Amazon by an unauthorized seller, leading them to not update the warranty because it was now considered used. I find this situation concerning as I believed I purchased a new computer with a warranty. If Amazon is unknowingly selling used items as new, it could damage their reputation. I am looking to return the computer for a refund of $[redacted].18.

I purchased the ptron Bassbuds jade truly wireless earbuds from Amazon on July 11, [redacted]. When the item arrived, I got distracted with something urgent and only later noticed that the main charging case was missing from the package. I found the earbuds, charging cable, earpieces, box, and warranty card, but no charging case. Amazon is refusing to accept the return, stating it goes against their policy.

Dear Team, I purchased a shaving machine from you, unfortunately, it was not satisfactory. I have requested a return, but I am still awaiting the delivery. Thank you & Regards, Nasir Shameem Amazon Return Summary Hello Nasir, We have accepted your return request. Once we receive the item, we will issue a refund. The refund process takes 5-7 business days to reflect in your bank account. If you paid with an Amazon gift card or selected one for the refund, the refunded amount will show in your gift card balance within 24 hours. Our drivers are trained to follow instructions in your area and adhere to social distancing guidelines when receiving returned items. Thank you in advance for your cooperation. Return Address Display Check the return status and refunded amount Date of item receipt from your address: Within 2 business days 5 in 1 Electric Hair Trimmer Kit...

I purchased a white 40-foot LED light string with a dimmer control and a power supply from Amazon. However, I received a RGB+ four-wire light string that appeared to have been previously opened and returned by someone else. I am frustrated as I needed the lights for a project and now I'm uncertain about returning the incorrect item in case it gets sent to another customer. I have already reordered the correct lights, but I need guidance on what to do with the unwanted package I received. Can someone please assist me with this issue? Thank you.

I ordered a yellow kurta from Anni Designer on your website, but received a white one instead. I initiated the return process, and today a pickup person came to collect the item. However, he stated that he was only there to pick up the yellow kurta, not the white one. This is confusing, as the issue is that I received the wrong color altogether.

Good afternoon. I have an issue that I need help with regarding my Amazon order. I loaded a [redacted]⍷ gift card into my account and tried to purchase an item. After selecting it and clicking buy, the money was deducted from the gift card, but the order is now stuck due to payment verification being required. Despite having a Privat24 bank card attached, it was empty, and I am unsure why it was not used. Please assist me in understanding what the issue could be and help me proceed with the order. Thank you.

I bought a mobile phone that arrived on June 27. I started using it, but after 2-3 days, I noticed that sim slot 1 was not working. I requested a replacement, and a technician came to assess it. We informed him that the phone was hanging and overheating, but unfortunately, we did not receive a replacement. I recently contacted customer service, but they put me on hold for at least 10 minutes and then disconnected the call. We are still waiting for the replacement of the handset.

Subject: Concern Regarding Refund for Order [redacted]-[redacted] Dear Amazon Team, I recently purchased the realme Narzo N55 (Prime Blue, 4GB+64GB) phone priced at 10,[redacted].00 for personal use on June 17, [redacted]. The item was delivered on June 20, [redacted]. However, upon unboxing and attempting to power on the device, I encountered issues with charging. Despite trying different chargers for two hours, the phone did not turn on. After contacting customer support, I was advised to initiate a return. A pickup was scheduled for June 25, [redacted], but the courier refused to pick up the phone as it was not powering on for EMI verification. Subsequent attempts to resolve the issue resulted in delays in processing my refund. Despite providing evidence of the phone being in the box during pickup through home surveillance footage, I was informed that the refund could not be issued as the box was allegedly empty upon return. I urge Amazon to reevaluate this decision and provide a suitable resolution as I am willing to escalate this matter to consumer court if necessary. Thank you for your attention to this matter. Sincerely, [Initials]

I recently purchased a security camera online, and upon trying to set it up, encountered some issues. I was instructed to email a particular contact regarding the problems with the merchandise. I am now seeking assistance on obtaining a refund, as I find it rather disappointing that the company still sells this item despite being aware of these issues. It is frustrating to have to go through the process of returning a faulty product and requesting a refund. I would appreciate it if someone could reach out to me to address this matter promptly.

I purchased a $25 Amazon gift card. However, when I tried to redeem it on the Amazon website, I received a message that the card had already been redeemed. I am unsure how this could have happened. I am hoping that you can provide me with a new code or investigate the issue to help me get the card back. It is important to me because I planned to use it for my friend's birthday gift.

I am missing most of my order except for the Bubble Gum Tumbler. The packages were carelessly thrown onto my unfenced front lawn as shown in the pictures. Unfortunately, they were easily stolen by passersby. Instead of placing the items on my porch, the lazy and incompetent driver chose to throw them from the truck. I am extremely disappointed and expect the missing items to be delivered by Thursday. The driver's behavior is unacceptable, and they should be held accountable for the loss. This careless attitude is shameful, and I believe appropriate action should be taken against them.

I am seeking help to understand why the account associated with [redacted] has been suspended. I have been caught in a repetitive cycle with customer service for weeks without a clear resolution. I keep receiving a TRS Recovery link instructing me to contact them for information, but I am unable to reach a representative over the phone, even during their working hours. I have filed an inquiry that requires 30 days to process. In the meantime, there are funds on hold, and I am currently facing homelessness. I urge someone with the authority to review the account promptly and provide clarity on the situation. It is crucial to me to know the reason for the suspension and what steps I can take to address it. TRS Recovery appears to be challenging to reach, adding to the urgency of resolving this issue.

I recently ordered a sunscreen lotion for my daughter, but mistakenly had it delivered to my address. I promptly canceled the order, which had the ID [redacted]-[redacted], and was informed that the refund would be processed within 5 working days, with an expected date of 17th July. Despite checking the customer service page indicating that the amount was transferred to my account, the bank balance still shows the old balance. I kindly request assistance in resolving this matter promptly. Thank you.

Hello, I was informed that my account has been temporarily closed. I had placed an order for BRPL gold 24k,[redacted].9 on Amazon and it was marked as delivered, but I did not receive the product. I contacted Amazon customer service and they initiated an investigation into the issue. However, while the investigation was ongoing, my account was closed temporarily, preventing me from accessing any updates. I am concerned about the status of my nearly 95,[redacted] worth product and have not received any refund so far. Can you please assist me with this matter? Thank you.

Dear Amazon Team, I am reaching out to report an issue with a product I recently purchased from Amazon. I placed an order for 2 items on July 11th, and upon receiving the package on July 14th, I discovered that one of the products, specifically the Blue Heaven Lipstick in Plum Desire-[redacted], was damaged. I have been trying to contact Amazon about this matter since July 14th, and each time I call, I am put on hold for 20 to 30 minutes before being disconnected. I would appreciate it if you could promptly assist me with either a refund or a replacement for the damaged lipstick. Thank you.

I received an item ordered through an Alexa device with order number [redacted][redacted]0, but the box arrived dirty inside, and I'm hesitant to handle it. When I reached out to a representative, they instructed me to use AnyDesk, which made me concerned about my phone's security. Not being very knowledgeable about cell phones, I decided to end the call after realizing this, but the representative used inappropriate language towards me. This behavior is completely unacceptable, especially coming from a company like Amazon. I believe the product should be replaced at no cost due to the disrespectful treatment I received from the representative.

I received my zippered compression stockings on July 1st, but I just realized the company charged my Mastercard ending in [redacted] $58.85 instead of $18.99. I had issues when trying to contact the company through "Get Human," and they disconnected the call when I didn't follow directions for "faster service." When I contacted Amazon for a refund, they only processed $18.99. Now, I simply want to return the socks and get my $58.85 refunded promptly. I've been a loyal PRIME member since it started and would appreciate a quick resolution to this matter.

I was charged $58.85 for a pair of compression socks that are actually listed at $18.99. The socks were delivered back in July, but I only noticed the incorrect charge now. When I tried to process a return today, I was only offered $18.99 to be refunded to my Mastercard ending in "[redacted]." I have been a loyal PRIME member for a very long time, possibly since its inception, and the level of service I have received this time is appalling. This has been my worst experience with Amazon, and it's disheartening, especially considering I recently renewed my PRIME membership. - R.D., Ph.D.

I placed an order for a camping tent on the 14th and quickly decided to cancel it. After contacting Amazon, I was frustrated with the lack of clarity. The first representative mistakenly claimed the order had already shipped but later corrected the information, confirming the cancellation. Despite being assured of a refund within one to two days, subsequent calls failed to provide a resolution. The latest update suggests I may have to wait an additional 5-7 days, adding to the already disappointing experience. Frustrated with the lack of consistent information and delays in processing my refund. - P.O.

I purchased a 4-piece set of 18" Long Ground Anchor Kit with screw-in ground stakes, and unfortunately, I only received 2 ground stakes instead of the 4 as advertised in my order #[redacted]-[redacted]. The package came from DEEGETEL Deal, located at [redacted] DISCOVERY DRIVE, APPLING, GA 30[redacted]. I do not want to go through the hassle of returning the items; I simply need the remaining 2 ground stakes to be sent to me. If returning the incorrect items is necessary, I would appreciate a return label. Please contact me at [redacted] or via email. I would like a prompt resolution to this issue. Thank you, A. Mobley.