Amazon Customer Service Issues

My husband had an Amazon account linked to our email address. Unfortunately, he has passed away, and I am now trying to register my Fire HD10 but encountering issues as the old account associated with our email is still active. The credit card linked to it has been paid off and closed. I haven't used his Amazon account and urgently need it closed to create my own. The email address connected to the account is [redacted] and I am still using it. Thank you.

I placed an order for a large swing set on November 22 with an expected delivery date of December 12. After contacting the delivery company, they rescheduled it for December 14. However, as of today, December 15, the swing set has not arrived. This delay has caused me to reschedule two appointments as someone needed to be home for the delivery. The swing set is a Christmas gift for my granddaughter, and I have plans to have it assembled this Saturday. If the swing set does not arrive by tomorrow, I will need to cancel my order with your company and purchase it elsewhere. Thank you. - BL

I purchased the "Daniel Tiger's Canvas Wall Art Picture Print Hanging Picture Decoration Picture 8 X 10 Inch" on November 9th, [redacted], for $24.25. It was expected to arrive by December 14th, but it did not. Upon checking the tracking information, I received a message stating, "Your package is running late. We're sorry for the additional delay. If you prefer not to wait for this package, you can request a refund." I would appreciate a refund of $24.25. Thank you.

Hello, I am Iris, and I need to share my concerns about the incorrect information provided by one of the customer service representatives. I purchased e-gift cards from amazon.com for my clients in different countries, such as one using amazon.ca. Unfortunately, since the cards were not claimed, I was unable to refund them. Upon reaching out to an associate named Reeta, she mentioned that refunds are only possible if the cards are claimed and cannot be refunded while pending. Consequently, I instructed my clients to redeem the cards, but now other associates are stating that the order is completed, and I am ineligible for a refund.

I purchased e-gift cards from Amazon for my client, but they are based in other countries like amazon.ca which causes issues with redeeming them. None of the clients claimed the cards, hindering my ability to refund them. I spoke with an associate named Reeta, who explained that refunds are only possible if the cards have been claimed. I tried to have my clients redeem the cards, but now other associates are indicating that the order is complete, and I am unable to recoup my funds.

I purchased e-gift cards from Amazon for my clients but they are in different countries, like one uses Amazon.ca which is not working for them. The gift cards have not been claimed, so I tried to get a refund. I spoke to an associate named Reeta, she informed me that refunds can only be processed if the cards are claimed, otherwise they will stay pending. I then asked all my clients to redeem the cards, but now other associates are saying the order is complete and I cannot receive a refund for the unclaimed cards.

I am seeking assistance. Hello, My name is Fadi Bahtiti residing at Otto-Rosenberg-Strasse 3, [redacted] Berlin. I can be reached at [redacted]7. My date of birth is 20/10/[redacted]. I encountered an issue with my bank card details as I was attempting to purchase a hat and a kettle. Upon logging in to confirm my orders, I received an unfamiliar message stating that my account had been suspended for abuse. This was unexpected as I have consistently followed the same purchasing steps without prior issues in my 7 months as a customer. After contacting customer service via email, I was informed of a forthcoming reactivation email within a day or two. Unfortunately, it has been 10 days since without any communication or reactivation of my account. I am still awaiting assistance. I also made a phone call yesterday, where the representative advised me to resend my concerns via email.

I recently received a phone message from someone claiming to be from Amazon, saying they were sending an iPhone 14 to an address in Atlanta that is not mine. I have spent over an hour trying to reach a real person to report this issue but have been unsuccessful. I am quite worried about potential charges showing up on my bill as a result of this. I have been a loyal Amazon customer for many years, but I am now hesitant to provide any personal details due to security concerns.

I've been attempting to change my password for hours due to unexpected activity on my account. Although the activity is mine, my account got locked, and I'm unable to update the password. Even after copying and pasting the new password, it doesn't get accepted. Each time I try to change it, I receive a new one-time code, but the process keeps asking for more codes in a loop. Despite clearing my browser cache, it seems like the old password is still causing issues. There was one instance when I managed to change the password, only to find out upon signing in that it was incorrect.

Yesterday, I noticed my recent purchase was charged to a mysterious gift card balance that I didn't recognize. After investigating my account's gift card history, I discovered multiple transactions throughout the year that I didn't authorize. I haven't enrolled in any automatic gift card renewal programs, making these transactions even more puzzling. I attempted to contact customer service for assistance, but encountered difficulties due to the language barrier. It would be beneficial to have the option to speak with a representative fluent in English, preferably located in the USA.

I'm having trouble accessing my Amazon account due to the constant OTP verification codes. I ordered two custom necklaces, then canceled the order, and now it seems like there's an issue with the refund or the items not being processed correctly. Additionally, I purchased a pair of joggers set to arrive by the 19th, but given the problems with my account being frozen, I'm concerned about receiving them on time.

For the past few days, I've had trouble logging into Amazon on my three computers due to repeated password errors. Despite changing my password recently and even talking to a representative to resolve the issue temporarily, I continuously encounter login problems. Presently, I can only access my account on one computer using Google Chrome while facing difficulties on the other two. This ongoing ordeal has been frustrating, especially after spending hours the other night trying to fix it and eventually escalating the matter to a manager. After changing the password again today, I'm able to log in on one computer, but the login issues persist on the rest. I recall reading that it is possible to use the same account on up to three computers simultaneously, yet I continue to face obstacles accessing my Amazon account.

I was in the process of making a purchase on Amazon and applied a promotional code before clicking proceed. The total cost showed as €0.00 due to the discount. While about to finalize the transaction, I noticed that the payment method was set to my old credit card and attempted to update it with my new card. When I went back to reapply the code, I received an error saying it had already been utilized. As I hadn't completed the purchase or made any payment, I am unsure if I lost the €10 discount. I'm curious where it's applied and how I can retrieve it to complete my purchase.

I am D. Michael Carriere, an author with 5 published books. Unfortunately, my former publisher, Tate Publishing, went bankrupt. I am interested in exploring the option of publishing my books as e-books on Amazon instead of physical copies while I search for a new publisher. One of my books, "Fortress Sorek," is [redacted] pages long and delves into ancient warfare with the subtitle 'Conflict is inevitable in every kingdom including your own.' Additionally, I have written 4 children's books centered around real trees: "Jack the Life Giving Tree," "Trunks, trunks, and more trunks," "Banyan the Family Tree," "Pala and Tala and the case of the missing rings," and "The Ice Cube Trees."

In Louisiana, we recently had severe weather, causing my computer to be wiped clean, including my Amazon account. I have been struggling to access my account and need help. I am 81 years old, not savvy with computers, and do not own a smartphone. I rely on ordering Nutrim from Amazon and need assistance regaining access to my account.

Regarding ORDER #[redacted]3-[redacted], I purchased a book for under $30, which arrived damaged due to poor packaging from a Pennsylvania distribution center. Amazon provided return labels for a return to the UK, but I was informed by UPS that I would need to pay around $67 for postage. I refuse to cover this cost for Amazon's error. Please provide a return label for the US distribution center responsible for the damage. I will not accept any responsibility for Amazon's repeated mistakes, which have inconvenienced me several times in the last two weeks. I am extremely frustrated with this situation.

I recently had to change my password on my Amazon account. I received a confirmation code via notifications, but when I tried to sign in again, I never received the final notification. I needed a power brick, so I logged into my partner's account and found it at a higher price. Even though we share the same Amazon account, there was a price difference. I'm having trouble accessing my account notifications. Can anyone help me with this situation? My name is Carol W., and we both live at the same address. Thank you.

Amazon has notified me about a separate account, Price Paradise Online Shopping, which has been suspended for violating policies. They have instructed me to submit an appeal with supporting documentation if I believe I do not own this account. I need assistance in providing the correct documents to reactivate my account. Thank you for your help. Best regards, Faizan

I noticed a charge of $58.35 on my debit card, which I initially authorized for around $[redacted].74, accounting for taxes. The charge is listed under a book store, even though I haven't made any purchases from one. Strangely, the recent order I placed for a rice cooker shows up under the same book store merchant. While speaking to Kyle, an Amazon representative, about these charges, he suddenly lost access to my account midway through our conversation. I am uncertain about how to proceed with this issue. There are unauthorized charges of (2) $10.79, (1) $32.46, and (1) $4.31 on my card that I did not approve. I made these purchases under my partner's account, his email being [redacted]. These items are meant as Christmas gifts for our family. Thank you for your time and assistance in resolving this matter.

Hello, I am currently traveling abroad and unfortunately, I am unable to reach Amazon by phone for assistance. I have encountered an issue with an Amazon gift card I possess where the code has become unreadable. I am able to decipher 12 of the code digits, but the initial portion of the code remains unclear. The card number is 6[redacted] 9[redacted]. I am seeking help to resolve this issue as I intended to make an online purchase from Amazon for a Christmas gift for a relative in Canada. Thank you. Janice