Amazon Customer Service Issues

I am having trouble logging in. I do not have a smartphone to tap for authentication. This issue has persisted for several weeks. While my password initially works after contacting support, it stops working the next time I try to log in. After spending an hour attempting to shop, I received an error message stating my password is incorrect. How many times do I need to reset my password? I recently placed an order and only received part of it. Please address this recurring problem as I rely on Amazon. I have been a loyal customer for nearly a decade.

I have been a Prime member for a long time, but I am unable to log in. I have been trying for months and just found this number on Google. I am a handicapped vet who recently spent around five months in the hospital. I was on life support in the Cleveland VA hospital for 8 months due to an infection after an operation. I was totally unconscious. After waking up, the doctors removed my trachea and feeding tube. The surgeon indicated that I would need about two years to regain my stamina (3 days for every day I was unconscious). Since then, I have moved to a new address at [redacted] Brookmount Rd ([redacted]), Fairlawn, OH [redacted]. I have lost a lot of my memory and need to order many things as much of my stuff was lost during the move. My phone number is [redacted]. I am unable to get my email working, so please do not email me. I urgently need to talk to someone. Thank you for your assistance. George J.

Order No. [redacted]-[redacted], regarding the DEWALT 20V MAX* String Trimmer, 14-Inch, Tool Only (DCST922B), has an issue where the trimmer does not function with two different 5 AH batteries. I am requesting a replacement for the nonoperational trimmer. Unfortunately, I am unable to return the item currently as I discarded the box prior to assembling and testing the trimmer. Hence, I would appreciate receiving a new string trimmer along with its packaging for the return of the faulty one.

Hello, my name is Jitendera Singh. I have a complaint regarding the return of a laptop I ordered through a friend's Amazon account named Sourav Biswas. The laptop was ordered on September 25, [redacted], and upon receipt, it was not the one I ordered. We returned the laptop, and Amazon confirmed receiving it. They assured me that I would receive a refund within a week, but I have not received any money yet. The laptop cost $[redacted], which is significant for me. I have attached the bill and the chat conversation with Amazon. Kindly investigate this issue. Thank you.

I made a purchase of over $[redacted] last night, and I have a screenshot confirming the order in my cart. I wanted to change the size of one item before it ships, but now my order is showing as nonexistent. Christmas is approaching, and I cannot afford to lose $[redacted]. If my order cannot be located, I am requesting a full refund. I have been attempting to resolve this for hours without speaking to a real person. I prefer assistance from a human representative, not an automated system. I started this process politely, but I am extremely frustrated now. Following this experience, I will not continue using Amazon services.

I relocated to the Philippines in February [redacted] and unfortunately no longer have access to my original phone and US phone number. I've been having trouble reaching the international line, possibly due to insufficient international load on my wife's phone. I am trying to regain access to my account to explore individual digital subscriptions for video and music here in the Philippines. Additionally, I would like to be able to access my Video Library within my Account.

I recently relocated to the Philippines in February **** and no longer have access to my US phone number. Unfortunately, I am having trouble reaching the customer service international line, possibly due to insufficient international load on my wife's phone. I am eager to regain access to my account to explore individual digital subscriptions like video and music available in the Philippines. I would also like to access my Video Library within my account. Name on Account: Jeffery Hughes Billing Address: [redacted] Rush Ave, Bellefontaine, Ohio [redacted] Issue: Unable to log in to my account after moving to a different country.

I purchased two Carhartt hoodies on 11-30. They were both delivered to the Jackson, MS facility on 12-7. One was delivered that afternoon, but the other was supposed to arrive the next day. After checking the tracking, I saw it had been transferred to another carrier for delivery. I waited until the 12th to track it on the UPS website, where I was told the tracking number was invalid. I was advised to contact the seller. My order number is [redacted]-[redacted]. I'm eager to receive this hoodie as it's a Christmas gift. The tracking number on the Amazon website is 1Z6817ROYW[redacted]3.

I encountered an issue with a gift card I purchased, as the code provided does not seem to exist. Each time I attempt to use it, I receive an error message indicating that the code is incorrect. My order number is #[redacted]-[redacted]. I bought the gift card with the total amount of $50.00. I would appreciate your assistance in either issuing a refund or generating a new gift card for me. Thank you for your attention to this matter. Best, Yousif M.

On December 5, I was charged $16.04 for Prime, but I have not been able to access Prime Video through the trial membership. I would like a refund for the charge and for the subscription to be canceled as I have never used it. I encountered an error message every time I attempted to watch, prompting me to sign up for the 30-day trial, even though my information was already submitted and accepted. As a result of this issue, my wife used a different card to sign up for a separate subscription. I would appreciate it if you could cancel the extra subscription and refund the $16.04. My reference number is 8J7K63HO3.

As a person with a disability, I rely on delivery services. Recently, a delivery driver knocked at my door, but when I called out to him, he walked away. After stopping him, he was disrespectful and even threw the package at me. This treatment of disabled individuals is unacceptable. I do not have a mobile phone due to my disabilities, and it was a challenge for me to report this incident.

I am unable to access my account due to a phone number change. Amazon is sending verification codes to my old number, which I no longer have access to. I sent a copy of my driver's license to stop the authentication process, but I am still unable to log in. Email: [redacted] Previous phone: [redacted] Current phone: [redacted] Thank you, Chuck Bulot

I am still struggling to resolve my Amazon account issue. Despite conversing with multiple representatives, I received conflicting information. One representative assured me that the problem was resolved, but even after receiving an email and phone call to confirm, I still cannot access my account three weeks later. The lack of assistance and concern from Amazon is disheartening. One representative even suggested that I give up, but the sum in question is $[redacted]. Is my money so indispensable to Amazon or Jeff Bezos that they cannot provide me with the necessary support?

Dear Amazon Customer Service, I called to address concerns about recent charges on my account. I wanted to ensure the charges were authorized. After investigating, it appears my daughter accidentally made the purchases. She has used my credit card with permission in the past, but this time it was a mistake. She did not mean to use my card; she was tired, and the small phone screen led to the error. I appreciate your attention to this matter. I am relieved my account and credit card were not compromised. I apologize for any inconvenience and appreciate your assistance. Merry Christmas, Marilyn M. Hein

I am unable to access my account because I no longer have access to the email I used to create it. Despite providing specific details about my account to two representatives during the account recovery process, I was unable to recall the old credit card information associated with it. Even though I have paid for numerous TV shows stored in my account, the representatives explained they had to follow computer protocols. I am frustrated and do not want to lose access to my account. I firmly believe that my account should not be inaccessible just because of this issue. I am hopeful that there may be another way to regain access to my account.

Good afternoon, sir. May I kindly inquire about the expected wait time for my refund? I would like to bring to your attention the incident at the courier office in Srinagar where I returned a product. The delivery person inspected the item and assured me that my refund would be processed within 2 to 3 business days. If needed, please review the CCTV footage for verification. I urge you to promptly investigate the matter and facilitate the refund process at your earliest convenience. Thank you. Order Number: [redacted]-[redacted].

I am having trouble logging in. I used to access my wife's account, but she is now in a care facility and I don't have her login information. Amazon recently contacted me about a new account and a gift card, but I have not received anything. I have been a regular Amazon customer but had issues with hacking in my account recently. I resolved the problem but have been unable to place orders since then. I hope to hear from you to address these issues and continue doing business with Amazon.

I attempted to place an order on 12-13, successfully entering the security code received to order the item. However, when trying to place an order on 12-14, I did not receive a security code and was unable to proceed with the order. While speaking to Ian from customer service, I encountered difficulty unlocking my account as he inquired about the start date for my Prime membership, which I couldn't recall. As a loyal Prime customer for many years, I don't feel the level of customer service I received was satisfactory. At the age of 86, I believe I deserve better treatment. Please assist me in permanently unlocking my account.

Hello, my name is Jitendera Singh. I would like to address an issue regarding the return of a laptop I ordered through my friend Sourav Biswas's Amazon account. The laptop was purchased on September **, ****, but what I received was not what I ordered. We returned the laptop, and Amazon confirmed the return. They advised that I would receive a refund within a week, but I have not received it yet. The cost of the laptop is significant to me, priced at $***. I have attached the laptop invoice and transcripts of my chat with Amazon for your reference. Thank you for looking into this matter.

I ordered hazelnut coffee creamer to be delivered between the 12th and 14th. When I called to inquire about my order, the customer service representative asked me to check the Google Play store. After doing so, he accused me of lying, which led me to cancel my order. I hope to receive a refund on my credit card by next Friday. I am disappointed in the service I received and will be sharing this experience with my family and friends.