Amazon Customer Service Issues

I placed an order on Amazon.com, and it was supposed to arrive on the 9th. However, it didn't show up in my order section, nor did I receive an email confirmation about it. Worried that the order didn't go through, I tried placing it again, spending around $[redacted] each time. Unfortunately, these subsequent orders also didn't appear in my order history. I fear that I may have accidentally made duplicate orders, and I am concerned that I might be charged for all of them if I can't cancel the extra ones since they are not showing up under my orders.

I recently got an automated call from [redacted] saying I purchased airpods and a MacBook pro for over $[redacted]. I need to verify if this is really from Amazon. Additionally, I pressed 1 as instructed to report this as fraud. I would appreciate any additional details on how my account is being protected. Thank you.

I recently received an email stating that an order was declined and my card was involved. Even though I did not make any recent orders and have received those I did place, this message is concerning. I believe it is important for the security team to investigate this matter promptly.

I placed an order for groceries last night (12/6) for delivery between 10am and 12pm today. When I checked the status at 10:20am, it was listed as packed. However, when I looked again at 11:20am, my order had vanished from my account. After searching, I found it under Cancelled Orders, even though I did not cancel it. I tried to reach out to Amazon Customer Service, but I was directed to a phone queue with an estimated wait time of 22 minutes. It has now been almost 40 minutes with no call. The estimated wait time has said 1 minute for over 10 minutes. I am feeling frustrated as I was hoping to receive my groceries today. Now, I will have to come up with an alternative plan. This experience has left me shocked and disappointed.

I recently received a faulty game with missing pieces. After contacting customer service, I was informed a replacement would be sent as they couldn't provide the missing parts. I followed instructions and did not return the original game. However, I later received an email from Amazon requesting its return. I replied explaining my situation. Now, I have been charged for the game. I am displeased and plan to dispute the charge on my credit card statement. It's crucial for all staff to be on the same page to avoid such discrepancies in the future. Thank you.

I purchased a gift for Jon Stein in Madison, CT, but my account order did not reflect this purchase, and I did not receive the usual email confirmation. Consequently, I placed the order again. Upon checking, I noticed that two of the same items were scheduled for delivery to Jon Stein. I have since successfully canceled one of the orders. The item in question is the FIFINE USB Desktop PC Microphone with Pop Filter for Computer and Mac, Studio Condenser Mic with Gain Control Mute Button Headphone Jack for Gaming Streaming Recording YouTube, Extra USB-C Plug -K683A.

Hello, my name is Diane Peterson residing at [redacted] Laurel Ridge Dr. Alpharetta, GA [redacted]. I recently received my order of the 3-pack of Keranique hair regrowth product on 12/7/[redacted]. Upon opening the box and reviewing the instructions, I noticed that it is not suitable for use while on certain medications, which was not stated in the online description. Due to my allergies to some ingredients and being on medication for multiple sclerosis, I would like to return the product. Kindly provide me with instructions on how to proceed with the return process or send me a shipping label. Thank you, Diane Peterson.

I recently placed an order over $[redacted] and mistakenly used a $[redacted] Visa gift card as payment thinking it would deduct that amount, allowing me to use another card for the rest. After submitting, I received a message confirming the order with a promise to send a confirmation email, but I have not received anything yet. I am unsure if the payment was successful or not and need clarification to proceed with reordering if necessary.

I am frustrated with the repeated issues of packages being delivered to the wrong address by your delivery personnel. It is challenging for me to locate my packages and carry them back due to my disability. Please instruct your delivery team to double-check the house numbers, as our house has easily visible large numbers on the front. I have multiple orders pending, and I rely on having them delivered correctly to my address. Kindly address this matter promptly. Thank you, Shirley Haworth.

I have not received my refund of $[redacted] for an order that was declined. I was expecting it within 24 hours, and it has been 4 days now. I am frustrated as I have not received any assistance despite waiting to speak to customer service for over 30 minutes. Amazon's system and customer service seem to be lacking, with frequent order cancellations and issues with receiving the correct items. The wait times for assistance are longer than advertised, and I am still without my refund or a resolution. The service provided has been disappointing, and I believe Safeway's customer service is superior in comparison. I am still in need of my refund and a response from customer service.

I purchased two books from a friend's gift registry. The books show as delivered, but my friend never received them. The address on the registry only shows "Round Rock, TX" without a specific house number or street. I need to find out what happened to the books to send them to my friend or get a refund to buy and ship them again to the correct address.

My credit card has been compromised three times in the last two months. I need assistance in identifying the digital charges with specific dates to dispute them. I am looking to speak with a specialist urgently. Unfortunately, I have been unable to reach you via phone. This issue has caused us to lose thousands of dollars. The account is under my husband's name, David Hartz, and I, Mrs. Alana Hartz, have been added to the account to address this matter. Please contact me at [redacted]. Thank you.

I purchased a car cover and a pack of RV humidifiers with the order number [redacted]-[redacted]. I can't find it in my orders, but later realized I might have accidentally ordered it twice. I tried to cancel one, but I couldn't find any information about these items in my account under the Orders option. Can you please cancel one of each for me as I only need one? Thank you.

Last night, I was informed that three packages worth $[redacted].24 were delivered to my porch around 7:35 pm on Monday, December 6. However, upon checking, I did not find any packages on my porch. Our security camera did not record any activity during that time. It appears that the packages were mistakenly delivered to the wrong address. I kindly request for the packages to be re-shipped promptly. Regards, C. Sherry

Order number [redacted]-[redacted]. I spoke with Amazon regarding a missing package. Despite a nighttime photo showing delivery on the street wall, I hadn't received it. Amazon asked me to contact them today, but I can't reach customer service. This has happened before, with packages being left on my busy street. I always request items to be left on my doorstep, which is [redacted] feet from the street. My granddaughter had to pick up the supposed order. I am seeking a refund for the undelivered package.

I can't access my account because of suspected fraudulent activities. However, upon reviewing it, the charges were not fraudulent but made by my toddler. I need my account to be unlocked. I understand that Amazon is currently experiencing a service issue. I just want to regain access to my account so I can continue with my holiday shopping once their services are restored. Thank you for your assistance.

Hello, I'm reaching out here after not receiving a response to my email from yesterday or finding a resolution over the phone. I placed an order for 14 products on December 3. Initially, my credit card payment for [redacted] euros seemed successful, but later I received an email claiming the payment was declined. I checked with my bank, and they confirmed the [redacted] euros were deducted from my account and pending processing on your end. To add to the confusion, an extra charge of 45 euros appeared on my card today, which also failed. Could this be related to the unsuccessful call I made to Amazon customer service? Any clarification would be greatly appreciated. Thank you.

I purchased 3 items and completed the checkout process. After being redirected to a page confirming the order would be emailed to me, I never received it, and it's not in my Amazon order history on the app. I attempted to reorder with the same outcome. I am now worried about duplicate orders and the lack of an order number only adds to my concern. I prefer not to place the order a third time until this is resolved. Your assistance is valued.

I made a purchase of a stylus and iPad case on October 14th, totaling $64.18 with Order#[redacted]-[redacted]. Despite receiving a delivery notice, the items were not delivered to my apartment #9. After contacting Amazon, they sent a replacement on October 17th. However, I later noticed two separate charges of $32.09 each on December 5th, totaling $64.18 with Order#[redacted]-[redacted]. The charges seem to be for not returning the replacement items, which is confusing as the original items were never received, and the replacements were not meant to be charged for. This has resulted in me paying twice for the stylus and iPad case.

I purchased a KRUP coffee maker on December 5th. The website indicated that it would arrive by 10PM on the 6th, but it never came. I received an email stating that if it didn't arrive on the 7th, I should contact the seller for a refund. However, my order is no longer visible on my Amazon account. This is frustrating as I can't afford to lose $40. I urge you to resolve this issue promptly. Thank you.