Amazon Customer Service Issues

I initially loaded Visa gift cards and everything seemed okay. After placing an order and choosing the gift card, an issue arose. I received a $[redacted] bill from Amazon, claiming the gift cards were not used. I contacted Amazon, but they couldn't find the gift cards, though they were visible on my account. Next, I reached out to Visa, who confirmed the cards were registered. Speaking to Louise at Amazon, we discussed ensuring the cards were registered, and he said he would call me back in an hour. After multiple follow-ups, including speaking to customer service and requesting a supervisor without success, I'm at a loss. Visa verified the cards were registered and had the correct balance. I'm seeking clarity on this situation as I want to resolve it promptly. Visa suggested the issue may be on Amazon's end.

My computer with Windows 7 Pro was functioning correctly but suddenly couldn't access Adobe applications. I purchased a Dell OS Recovery USB key for $35 from Amazon. Amazon Home Services were also hired to install the Dell OS Recovery program for $80.77. Despite not ordering it, Amazon sent my order to a computer tech for a CPU replacement. The tech arrived claiming I ordered the part but eventually realized the error. After he unsuccessfully attempted to fix the computer issues, he suggested installing Windows 10 for a working solution at a cost of $[redacted], which I found excessive. The seller of the Dell OS Recovery key confirmed its worthlessness but advised against returning it. I expressed my dissatisfaction with Amazon's service and the charges to a case manager named David A., who unfortunately did not address my concerns. Hoping to resolve the situation soon. - Edith H. Speir

My delivery ended up at the wrong address, even after lengthy phone calls, I was informed to wait another day before requesting a replacement! It's frustrating that the driver missed the clear house number, causing my paid package to be misdelivered. I'm disappointed with the customer service, especially since the provided photo evidence clearly shows the mistake. This recurring issue with your drivers is unacceptable. The promised improved delivery service seems nonexistent. I shouldn't have to invest more time due to your errors. If I must call again tomorrow and still wait an additional 24 hours for my package, I will be extremely dissatisfied. It's crucial for this to be addressed promptly within your organization.

I have recently unlocked 2 Amazon Pay offers for my order on Amazon.in. To avail up to Rs. [redacted] back, I need to click on the image provided and collect the offers. After collecting the offers, I must shop on Amazon Pantry, paying with any prepaid method to get the cashback. It's important to note that I won't qualify for the cashback if I don't collect the offers before payment. The offer can be collected from June 1st to June 30th, [redacted], and must be redeemed by June 30th, [redacted]. The cashback will be credited to my Amazon account within 1 working day after making the eligible payment. I appreciate the prompt assistance from Amazon Pay and look forward to resolving the issue with the missing Rs. [redacted] cashback on my order from June 24th, [redacted].

I placed an order for Amazon AA alkaline batteries and made the payment upon ordering. I received confirmation via SMS and email that the items would arrive today before 6 PM, along with a phone number and PIN for contact. Despite waiting the entire evening, there was no delivery. I received an email stating the product had been delivered, which I suspect was incorrect. Unfortunately, when I tried to reach the delivery person using the provided phone number and PIN [redacted], the line was consistently busy. How can I ensure that the product reaches me now?

Dear Amazon, I no longer wish to keep the product I received from this seller who provided incorrect details about it. As per your policy, I am entitled to return it if I am not satisfied. However, the seller is pressuring me to keep the product, which had a broken seal that was poorly resealed. I made the purchase through your platform and initiated the return request on your app, yet they are causing distress by insisting I keep the item. I want to emphasize that I do not want this product, I did not find it satisfactory, and my Indian SIM card was not compatible with it. I have full trust in Amazon as I have made numerous purchases in the past. Please address this matter promptly, or I may need to take legal action against these individuals who are refusing to refund me. I have confidence in Amazon's service, and I made the order directly with Amazon, so why am I facing this issue with a third-party seller now? Looking forward to your response.

I recently attempted to log in to my Audible app where I have over [redacted] books stored, but received an error message saying: "There was a problem. Amazon can't find an account with this email address." My email is [redacted], and I am located in NSW, Australia. You can reach me at xxxx-xxx-xxx. I cannot recall my password, but I am puzzled by the message claiming my email is not associated with an account. I am eager to access my audiobooks again and would appreciate a prompt response. Thank you.

Hello, I wanted to share a recent experience with my Alexa Echo 2nd generation. My daughter kindly gifted it to me when I visited her in Scotland, coming from Denmark. Unfortunately, upon trying to set it up with my grandson in Scotland, we faced issues connecting to the wifi. Now that I am back in Denmark, I have been unable to resolve the problem after two days of troubleshooting, following various online guides, including Amazon's support. The persistent error message states "internet is not available." I am worried about disappointing my daughter due to the device being unusable. - Alan Brand

I am from Fast Pace Urgent Care Clinic in Fayetteville, TN. On Sunday, 6/23/19, when we opened at 1:00 PM, a delivery person left three packages for an address that belongs to Katina Cherry at [redacted] Huntsville Hwy. Our clinic's correct address is [redacted] Huntsville Hwy, clearly marked on our front door. One of the packages was opened by mistake, so we kindly ask for them to be picked up and delivered to the intended recipient. It is crucial that delivery persons do not hand packages for businesses like ours to unrelated individuals due to potential sensitive contents like HIPAA information or medications. Though we do not use Amazon, our patients have previously sent items to us, which prompted this concern.

I placed an order on June 19, [redacted] with Order# [redacted]-[redacted]. I am extremely dissatisfied with Amazon's delivery service. Despite my apartment complex having an office to receive packages and Luxor lockers in the lobby, the delivery drivers continue to leave packages on the floor in front of mailboxes or on the mail shelves. I have even found packages on the floor outside the elevator. This behavior is unacceptable. My recent order is missing, and I am unable to locate it. This item is essential for my work, and I am in need of it. It seems like the delivery staff may require additional training on proper delivery procedures. I have never encountered this issue in the past until about three months ago. Could it be due to new personnel? Regardless, this experience is inconvenient and unsettling for customers like me. I would appreciate your guidance on how to address this missing item. Thank you, Elaine H.

I purchased a Fiskar paper cutter one month and one day ago. Unfortunately, the cutter has an issue with accuracy and now the protective plastic coating is peeling off in large chunks, which is unacceptable to me. I am looking to return it to Amazon for a refund since I have already purchased another paper cutter to replace it. If this issue had arisen a day earlier, I could have returned it without questions under Amazon's policies. I believe this cutter is defective and I wish to return it promptly. Thank you.

I am frustrated with USPS as they failed to deliver my package on time again. This morning, the mail arrived, but the package was delivered after business hours when we were closed. USPS has done this before, and it's becoming a frequent issue. I am considering cancelling my Prime membership due to these delays. The whole purpose of having Prime is for fast deliveries within two days. I have even made a spreadsheet to keep track of how often USPS takes longer than promised. Amazon should ensure USPS follows the agreement to improve their service.

Hello, I just wanted to share my experience with a recent shipment I received from your site. I love shopping with you, but this time, my items arrived in less than perfect condition. Two boxes of Ziplock Bags were crushed, with one even opened. Additionally, my box of Jello was squished, although the marshmallows fared better. It seems that the culprit might have been the two bottles of water in the package. A divider could have prevented this damage. While this is not a major issue, receiving squished and opened items is disappointing. I hope that future orders will be packed more thoughtfully and with better care to avoid similar incidents. Thank you for your attention to this matter. Have a wonderful day! Neva Mack

Hello, I am in urgent need of assistance with my Amazon Drive account. I have encountered an issue where I am unable to access my account which contains important photos. Due to my frequent travels for work as an international teacher, I use VPNs and have had difficulty maintaining consistent phone numbers, leading to trouble receiving the necessary OTP for account access. My attempt to link a Yandex email to my Amazon Drive account has created further complications, as I am now unable to authenticate myself through the OTP verification process. I no longer have access to the phone number associated with my Yandex account, making it impossible to retrieve the OTP code required by Amazon. I am seeking guidance on how to regain access to my Amazon Drive account, remove the Yandex email, update my account with one of my regular email addresses, and prevent future access issues. I am worried about losing irreplaceable photos stored on the account. Your prompt assistance in resolving this matter would be greatly appreciated. Sincerely, Tim

Hello. I recently got a new laptop as my old one died. I am having trouble accessing my AOL and Facebook accounts as I have forgotten my passwords. I spoke to a representative named Janelle and was asked to call back, but was unable to reach her. I provided some details about my identity but still could not access my accounts. I have maintained my Hotmail account for years and understand the need for security with Amazon. I have recently made some purchases, including hiking poles. I am having difficulty proving my identity to access my accounts. I am considering getting a bus pass with a photo as identification. Any assistance would be greatly appreciated. Thank you. Best regards, Kathy.

I previously purchased a pair of black SODA sandals but encountered sizing issues. I ordered a size 9, which was too large and later tried an 8.5 at a store, finding it too small. Subsequently, I bought a size 9 tan pair from Amazon that fit perfectly. The black sandals I received appear mislabeled as they are too big. Unfortunately, I have worn them already. I am dissatisfied with this product and would like a full refund. It seems there was a discrepancy between the labeled size and actual fit. I hope to return them as they do not match the standard sizing.

I'm Marvin Albers and I am reaching out regarding a recent parcel delivery issue I experienced on June 25, [redacted]. I received a call from Intelecom instructing me to pick up my parcel one hour away, despite providing a Canada Post address for shipping. This is not the first time I've encountered problems with Intelecom, as I faced a similar issue about three weeks ago. I was unhappy about Amazon's choice of using Intelecom and had to cancel my order due to this inconvenience. I am eager to know when and how I will receive my parcel with tracking number INTLCMA[redacted]36. I kindly request to avoid using Intelecom for any of my future shipments as this situation has been frustrating and unproductive. Thank you, Marvin Albers.

Yesterday, I received my Subscribe & Save order for Stella & Chewy's RAW lamb patties, 25 oz bag x 3, priced at $49.99 each. When I visited the Stella & Chewy's website, I noticed the price had dropped to $41.99, without any special coupons or deals. I re-subscribed to Subscribe & Save, unsure if my previous order was canceled. I found the site challenging to navigate, with difficulties applying clip coupons at checkout. Despite addressing the issue online, I struggled to find American customer support. Attempting to call Amazon only led to technical complications. I seek a refund of approximately $24 plus tax for the $8 price drop per bag. This financial adjustment would greatly benefit me as I rely on a limited income from disability support. I kindly request a response regarding this matter. Thank you, Maxine T.

I purchased this Apple Watch in December [redacted] for Christmas. It worked for six months, but now it's not functioning. Apple mentioned that it's out of warranty due to being bought by a third-party seller who held onto it for too long. Apple couldn't repair it after spending hours on the phone and in-store. I've tried contacting the seller through Amazon's process, but I haven't received a response in 3-4 days. The company should honor the one-year warranty or provide a refund for this expensive item that only lasted six months. Still awaiting a response. SELLER: Reliant Cellular PRODUCT: Apple Watch Series 3 42mm Smartwatch (GPS + Cellular, Gold Aluminum Case, Pink Sand Sport Band) MQK32LL/A ORDER PLACED: December 9, [redacted] ORDER NUMBER: [redacted] EXPECTED BY: Dec 14, [redacted] - Dec 18, [redacted]

Regarding order number [redacted]-[redacted]: I made a purchase for a keyboard from Home Junction on June 17. The item arrived on June 20 in a box from GAME with an invoice showing different pricing details. The delivery address is correct, but the billing address belongs to someone else. The seller instructed me to return the item to GAME, which I find unsatisfactory. I am hesitant to use their provided FREEPOST address as I won't get proof of delivery. I am also concerned about my personal information being shared with a third party. The seller mentioned dropshipping, and I am unsure of Amazon's policies on this matter. Despite understanding the concept of sellers procuring items for resale, the significant price difference and information sharing leave me dissatisfied. I seek guidance on how to proceed to obtain a refund in order to purchase the correct item.