Amazon Customer Service Issues

Dear Sir, I ordered shampoo from Amazon and requested delivery to VPO Harnaul, [redacted]. Initially, there were no delivery issues when placing the order and it was accepted. However, the delivery person refused to deliver it to the specified address, insisting that we collect it from Village Pharagpur, which is far from our location. I kindly request that you resolve this issue promptly and arrange for delivery to the correct address. Additionally, I also ordered Creature sunglasses to be delivered to the same address. Thank you for your attention to this matter.

Hello, I used an Amazon Gift Card given to me by a friend to pay for my order. However, Amazon has locked my account and is requesting verification of a credit card. I originally used a Visa Gift Card for my purchase, which is now empty, and the issuer does not provide billing information for Visa Gift Cards. I have the receipt for the Amazon Gift Card and request help. At the very least, I am asking for the $[redacted] Amazon gift card balance to be refunded to my original payment method.

Hello! I am dissatisfied with the services provided by Amazon. It is frustrating that there is no apparent way to contact customer service about my issues. I received the wrong color shoe, and even on the website, the colors are displayed incorrectly. This pertains to a pair of Benetton shoes. Furthermore, I ordered diapers and batteries, and the status shows delivered, though they have not arrived. When I spoke with the delivery person, they instructed me to pick up the items at the Airforce campus gate, which is 4km away from my location. Other courier services have no trouble gaining access, including Big Basket, which delivers here daily. This inconsistency is very disappointing for customers like me, and it makes me question whether I should continue shopping on Amazon.

I recently visited my credit union to cancel my credit card due to losing my purse. During the process, they reviewed my recent transactions and mentioned a $14.00 charge for Amazon Prime. I was surprised to hear about this charge as I never signed up for or knew about an Amazon Prime membership. Since I rarely shop on Amazon, I was unaware of being charged for this service. I would like guidance on how to cancel this membership as soon as possible as I had no intention of having it. Please advise me on the steps to stop this charge, as I want to avoid unnecessary expenses. Thank you.

I visited my credit union to cancel my credit card due to a lost purse. During the process, they mentioned a charge of $**.** for Amazon Prime, which I was unaware of. I hardly use Amazon and did not knowingly sign up for this service. I want to cancel this membership, and I request a refund for the charges incurred since I was unaware of the subscription. Please advise me on the necessary steps to resolve this and stop the charges. You can reach me at my email ********@***.com or (***)***-****. Thank you, Becky V.

I made a purchase for computer equipment some time ago, but I received an email saying my account was locked. I provided the requested information, but my account is still inaccessible for cancelling the order. Although I got a refund, I am unable to remove the order and use Amazon normally. It seems the initial issue might be related to my address as I am from a country Amazon doesn't ship to, and I used a parcel forwarder. I shared my real address with them, which matches my credit card details, but the problem remains unresolved. Although Amazon mentioned something about sending a fax, I did not attempt it due to frustration. Months have passed, and I haven't used Amazon since, but now I am trying to regain access to my account.

I placed an order on Amazon.ae yesterday for three items totaling 1,[redacted] AED. Amazon successfully charged me for the full amount, but later canceled two of the items citing issues with the description. Despite reordering them, they were canceled again without explanation. After multiple emails, a customer service representative called me to explain that it was not about the item descriptions but a financial transaction issue. I provided the bank's authorization code, but they insisted on cancellation for my protection. Frustrated, I agreed to the refunds promised within 3-5 business days. I am disappointed with Amazon's handling of this situation and have decided not to use their services again. I expect an apology, transparency, and proper compensation for the inconvenience caused. I may consider trying Amazon again if they show genuine care for customers like me.

I recently ordered 3 LOL Surprise dolls, and while one of them matches the photo online, the other two are different. The ones I received on Saturday, which don't have the "let's be friends" message and don't match the inside/outside display, are the ones causing me to question their authenticity. The doll I received today (Sunday) is exactly like the one shown online. I'm uncertain if these dolls are genuine. How can I determine their authenticity? Thank you.

As a devoted Amazon customer for two decades and a long-time Prime member, I used to make frequent purchases without any issues when UPS handled deliveries. However, ever since Amazon switched to their own delivery service, problems have arisen every time a package is delivered. Despite numerous attempts to address these concerns with Amazon's customer service, the delivery issues persisted. This led me to make the difficult decision to cancel my Prime membership and significantly reduce my purchases. Some key complaints I've experienced with the new delivery system include: 1. Delivery vehicles not clearly marked, such as unmarked vans, U-haul trucks, and Uber cars. 2. Frequently changing delivery personnel, resulting in unfamiliar individuals on my property regularly. 3. Continuous delivery to the incorrect door despite specifying a preferred entrance for the past two decades. 4. Packages being stacked against the door, obstructing exit from the house, which is not only inconvenient but also a safety hazard in emergency situations. I genuinely hope that this message reaches someone at Amazon who values customer feedback. My wife is also planning to cancel her account due to the consistent issues with the new delivery system. It is vital that Amazon addresses and improves the delivery experience, as I can't be the only customer dissatisfied with these changes.

I'd like to inform Amazon about my recent issues with the delivery service provided by Lasership. This is not the first time I have been disappointed with their service. Despite attempting to contact their Customer Service, my concerns have not been addressed. I was alarmed to find out that Lasership had delivered my package to the wrong apartment without notifying me. This mistake could have resulted in me not receiving my package, which even included a gift card. Additionally, I am frustrated with late deliveries as late as 9:30pm, encounters with impolite delivery personnel, and deliveries by individuals who seem underage. I am puzzled as to why Amazon continues to utilize Lasership for their deliveries. If I encounter Lasership as the delivery service for any of my future orders, I will have to reconsider and possibly cancel the order. Thank you for your time.

I am inquiring about what I need to do to sell toy items on Amazon during the 4th quarter. I have faced difficulties listing toy products without permission, despite selling them on Amazon all year. I don't understand why I need permission to sell during this period if I am already authorized to sell them throughout the year. Can you clarify why it becomes an issue during the 4th quarter when I have already listed many toys by then and have permission to sell non-gated items? I hope to receive your response to resolve this matter moving forward. Thank you.

Dear Amazon, This is the third time I have contacted you this year regarding undelivered packages. Two were lost, and the most recent one was damaged in transit and will not be delivered. Instead of sending the items late, I was informed to reorder everything after receiving a full refund. However, the price of one of the shirts I purchased has now doubled, and I missed out on using my new tennis shoes for a half marathon that has already taken place. As a Prime member and loyal customer, I am disappointed with the recent lack of loyalty from Amazon. I kindly request to receive the items at the same price I originally paid without being penalized for the mistake. Please review my shopping history and previous complaints when addressing this issue. Thank you, Adriane

I ordered two personalized cushions but only needed one. The first order was canceled thinking it was not customized. I contacted both Amazon and Gift Experience because the customization did not appear clear in the emails. Gift Experience confirmed the cushion was customized. I requested to return the second cushion. Our account showed no charge for the first cushion, but the information is now missing. I only intended to pay for one cushion; please update me on the situation as I have not received instructions for the return, and the 48-hour limit has passed. Apologies for the confusion. Thank you.

I recently purchased a dog kennel (Order number: [redacted]-[redacted]) that arrived damaged. I contacted Amazon.ca for a return, and they provided shipping labels for Canada Post and Purolator Couriers. However, there was confusion during the return process as Purolator claimed it was a Canada Post label, and Canada Post refused to pick it up due to size restrictions. After being advised by Amazon to return the package at my own cost with a promised credit (which was not given), I ended up paying $[redacted] to Purolator to return the $[redacted] kennel. Amazon later mentioned an oversized shipper that would have allowed a free return. I am seeking a refund of the $[redacted] shipping fee. Thank you for your assistance. - D. Burns

I am confused as my message indicates I canceled a return request which I did not. Additionally, the vendor is requesting payment for a return label even though I canceled the order before shipment due to incorrect product information. Despite reaching out multiple times through various channels, including Amazon representatives, the vendor is insisting on a return label cost. When I tried to cancel the order, they disregarded my request. Now, they are delaying the return process by making me inquire about the return label cost. This situation is frustrating, and I just want a refund of $39.02 without being charged for the return label. The lack of communication and responsiveness from the company has been disappointing. Your assistance in resolving this matter would be greatly appreciated.

I placed an order for a phone on June 4th, expecting delivery on Friday, June 7th. After multiple rescheduling attempts, I have yet to receive the product. Amazon's customer service has been unable to provide a concrete delivery date, causing frustration as I have already paid in full. I am disappointed in the handling of this order and the lack of updates or communication about the delayed delivery. As this item is important to me, I am eager to receive it promptly. I hope to resolve this issue swiftly. Thank you, G.

Subject: Urgent Order Delivery Issue Dear Customer Service, I am writing to address a concerning matter regarding two recent orders I placed on Amazon. Order# [redacted]-[redacted] & Order# [redacted]-[redacted] were both scheduled to be delivered by June 12th, as per the tracking information I received. However, to my dismay, the delivery date has now been pushed back by a week to next Tuesday. I meticulously planned these purchases to arrive by Friday, June 14th, and relied on the information provided by your system right up until yesterday. I even double-checked through live chat to confirm the delivery date. This sudden delay has put me in a tough spot as I now have very limited time to make alternative arrangements. I am deeply disappointed by this unexpected turn of events and would appreciate an explanation for this oversight. It is frustrating to face the consequences of what appears to be a system error on Amazon's end. I trust that you will resolve this matter promptly and prevent such occurrences in the future. Looking forward to your prompt response. Best regards, C. M.

I recently received an email from Amazon UK about my order from the dealer Dealourus being canceled due to delivery issues. The email, dated June 11, [redacted], mentioned that the seller could not deliver to the address provided. When I made the purchase, there was no mention of any delivery limitations, hence my confusion. Amazon requested confirmation that the order was not charged, but the charge went through, the order was canceled, and I am still awaiting a refund. The order reference is [redacted]-[redacted] from Dealourus, under the account name Emanuel Ferreira. My email for the account is [redacted] The billing address is Rua Cardeal Humberto Medeiros, nº 17, [redacted]-[redacted] Ponta Delgada, Açores - Portugal.

Hello, I find the recent price increase to be unreasonable. Most of my orders are not delivered within the promised two-day window. The horror movie choices are predominantly low-budget B movies or foreign language films. Additionally, some content now requires a subscription with the addition of BBC programming. The music service seems to charge extra for access to a wider selection of music. This is also true for KINDLE. It is frustrating that the platform displays only what I can access without showing what I cannot. Disappointing experience. CLS

I previously used [redacted], but ProtonMail locked me out. I attempted to update my email on Amazon and am now unable to access my account to make purchases. I require assistance in setting up a new email account, [redacted], with all my previous information. I also had a different phone number when I first created the account, adding to the issue. Can Amazon assist me in transferring my old information to the new email address so that I can regain access to my account?