Amazon Customer Service Issues

I am looking for assistance with a recent return I made to Amazon regarding an order that included 20 pieces of black silicone earbud covers sold by TEEMADE Direct. I returned the earbud covers along with a USB Type C Cable by Anker in a yellow envelope with UPS tracking number 1Z8Y5R[redacted]92. The cable was promptly refunded by Amazon upon receipt on May 14th, [redacted], as confirmed by UPS delivery details signed by Mike Mcdole. However, the earbud covers have not been refunded despite being part of the same return package. Despite contacting Amazon multiple times since mid-May, I have only been told to wait for processing. The customer service supervisor, Neha, informed me today that Amazon never received the earbud covers, unlike the cable. Despite providing UPS delivery proof, Amazon insists they never received the package. This conflicting information and lack of refund has left me feeling frustrated and unheard. I am seeking escalation to a supervisor who can address this matter appropriately. Thank you for your attention. Sincerely, T. Lu

I'm having trouble logging into my Amazon account after receiving an email from them. I really need to access my orders. This is my first time shopping on Amazon, and I want to avoid any further issues.

On 05/12/19, I placed an order for women's Easy Spirit shoes, size 9.5W (#[redacted]-[redacted]) for my mother. When she tried them on, they were too large, leading me to organize a return. The process was smooth, involving a simple drop-off at UPS. After exploring other options on Amazon Prime, we ordered a second pair, size 9W in white (#[redacted][redacted]). Unfortunately, the same sizing issue occurred, prompting their return. Surprisingly, the second pair is from a different seller, Peltz, not Zappos like the first pair. This time, the return process is more complicated and requires me to cover the return shipping costs, unlike the first return. I realized the same shoe on Amazon is available for free return. I am seeking assistance in obtaining a free return label for the second pair. Thank you.

I have encountered an issue with multiple orders showing a specific delivery date only for it to change throughout the day. It seems unnecessary to provide inaccurate information about delivery dates. If a package will take 5 days to arrive, it should be clearly stated from the beginning. I'm questioning whether there are enough delivery personnel as I've noticed various vehicles like white panel trucks and U-Haul trucks delivering packages, which doesn't seem professional. I am disappointed that the concept of PRIME doesn't hold the same value anymore. When I reached out to customer service, the representative could only offer apologies, which doesn't resolve the frustration of having to reschedule deliveries. It would be appreciated if a representative could contact me directly to address these concerns as I value my shopping experiences and expect better service from the company.

Since January, my monthly credit card statements have displayed recurring Amazon charges of $88.48, some of which were later shown as credits after discussions with Amazon. However, on my most recent statement, I see another $88.48 charge for "Amazon CA Prime Member AMAZON CA/PRIBC" for May. I also received emails from Amazon indicating issues with my Prime membership registration due to credit card information problems. Although I have been a satisfied Amazon customer for many years, the recurrent charge for a Prime membership that seems uncertain is bothersome. I would appreciate clarification on these charges and confirmation of my Prime membership status. Thank you, Colin

I am unable to access my account. I updated my phone number 5 months ago, but I am still receiving 2-step verification codes on my old number even though I turned it off. Trying to contact customer service leads me to the login page, where I can't proceed due to the verification being sent to my old number. Despite numerous emails, calls, and live chat attempts, I remain locked out of my Amazon account. My old number, [redacted], was changed to [redacted], but now I don't have access to that phone. I don't have any phone at the moment, so the 2-step verification is unnecessary. Amazon suggested using their authorization program, which requires being logged in - a challenge I face due to the redundant verification system.

I created my account in the UK. Today, I attempted to log in to Amazon.com to download a Kindle digital book as I have done before. However, I encountered a problem with my password, which I have been using for 5-6 years. Despite receiving and entering the verification code sent to me, I am unable to access my account. I am being prompted to verify my account using a credit card, but the card on file is no longer valid. Could you please provide instructions on how to update this information? My current delivery address is Torkarjeva ulica 12 / [redacted] Ljubljana / Slovenia. Thank you, A. Beskine

I am currently locked out of my Amazon account due to 2-step verification being activated without prior notification. The verification texts are being sent to an outdated phone number, and my account information is a few years old, causing issues with customer support. They require the billing address, which I do not recall accurately. I attempted to contact [redacted], but the email bounced back. I then emailed [redacted] instead. I am seeking assistance from customer support; however, they are unable to help without the correct information. Thank you.

I recently was informed that I was selected to be a supervisor at Amazon by Mr. Milinroy, who claimed to be an HR executive from Mumbai. He instructed me to pay Rs. [redacted] for uniform fees for eleven candidates and Rs. [redacted] to open salary accounts. Additionally, I was asked to pay Rs. [redacted] to send a parcel through Blue Dark Delivery Agency. Thus far, I have not received any response and I am concerned about the authenticity of this opportunity in Shillong, Meghalaya. I paid the amounts to the following account details: Beneficiary Name: Isaac David Aron Account No: [redacted][redacted] IFSC: FDRL[redacted] I would appreciate if someone could verify the validity of this situation as I have not received any updates despite making the payments. Thank you, Rajesh Sohmat Shillong, Meghalaya, India

I have been experiencing some issues with Amazon's new private delivery service. They have been leaving packages on our business stoop in an industrial area, which is not secure. The online delivery information is inaccurate, stating the package was delivered to the "mailroom". After leaving a note on the door, the packages were returned to Amazon as "undeliverable" without any notification of an attempted delivery. This situation is causing delays and frustration for both our business and customers. I am struggling to find a way to contact someone at Amazon for help on this matter, as the current tracking system is unreliable. I hope to resolve this to ensure timely deliveries like when using UPS in the past.

I recently purchased a Father's Day package which included a new Denver Broncos hat for my dad. The hat cost around $25, which may not be much to some, but it means a lot to me. Despite tracking the package and being prepared for its delivery on June 17th, the tracking information suddenly showed it as delivered on June 12th to a different address. I suspected it was stolen and sought help from my mom, who confirmed that our mail carrier was with USPS. The mail carrier stated they didn't deliver the package, leaving me puzzled about the discrepancy in the tracking information and the actual delivery. I am unsure about the status of my package and would appreciate any assistance in resolving this situation, as the delivery dates on the website did not correspond to what actually transpired.

I have experienced hacking on my Amazon account four times since October [redacted]. Despite contacting Amazon each time, the hacker still manages to access my information. Most recently, they tried to return an item without my knowledge. This is a recurring pattern where they ask for a refund to a gift card and then make a purchase. Fortunately, I caught this latest attempt. In previous instances, they exploited my gift card balance. My account has been closed twice due to excessive returns, but I have proof that I haven't returned anything. The hacker has now changed my email and password, locking me out of my account. Amazon said they need an Account Specialist to resolve this. I have gathered information on the hacker but struggle to get a clear answer on pressing charges.

I received an email from Amazon informing me that I had won a prize. To claim it, I was asked to pay for shipping using a Visa card. Shortly after, I received an email prompting me to contact Visa due to potential fraudulent activity. Upon calling, I discovered the charge was not linked to Amazon but seemed to be a recurring charge for magazines or similar. I have placed a hold on this charge while awaiting further details. The contact number is unavailable until Monday, and by putting a hold, it affects all card activity, including automatic bill payments. I am unsure what steps to take now.

We experienced a costly fraudulent transaction. Despite notifying Amazon about the attempted thefts and changing our password as advised, a laptop was still ordered and delivered to North Dakota, far from our location. We don't know anyone there. The credit card company was informed and the payment disputed. Amazon only reached out after the payment dispute, demanding payment for the fraudulent order. Customer service calls have been unhelpful, with representatives claiming they cannot connect us with the appropriate personnel. Email responses are generic, mentioning collaboration with the credit card company instead of addressing the fraudulent charge directly. The issue lies with the unauthorized purchase, and we're seeking assistance to resolve this matter.

I received an email from Amazon on 6/11 regarding the Amazon Basic Ceramic space heater's product safety. They requested me to answer 3 questions positively for a refund. However, when I entered my responses and tried to submit the form, it vanished from my email. I recently discovered it in my Archived folder but unsure if Amazon received it. Unfortunately, I can't input the responses again to double-check.

Hello, I am Sheetal Khare, and I am a loyal customer of Amazon.com. My husband is a government employee. A few days ago, I placed an order, and my order number is [redacted][redacted]. However, when the product was delivered, the courier did not contact me, returned the item, and I found out through an Amazon message that there was a fraudulent incident with the courier. This not only caused me loss but also affected Amazon.com. Furthermore, the courier has rejected my new item without informing me or calling. Amazon, please take action swiftly. This courier is preventing any Amazon products from reaching me and is rejecting my items without notification. This is causing significant damage to Amazon's reputation and business.

I have purchased a set of key fobs for my [redacted] Chevy Equinox three times now. The first time was two weeks ago, but after waiting for a week, I checked and found no order placed. So, I reordered them last Friday, and after changing my billing details, I received confirmation that they would arrive this Friday. Today, I received a text stating there was trouble processing my payment, even though my bank confirmed the charge of $25.49 was deducted from my account. It seems like there may be a payment issue despite receiving a confirmation on Friday.

I recently purchased a Prolux vacuum as a gift from Amazon, but unfortunately, the return date has passed. The vacuum is not working as expected; it is spreading dirt and dust in the air and on the floor instead of cleaning. This is a major issue in a household with an asthma sufferer. The gift recipient tried it only twice, and they found it unsatisfactory. The company behind the product, Great Vacs, is not BBB-approved, as confirmed in the provided link. As a loyal Amazon customer, I am hoping for a full refund of the $[redacted] spent on this inadequate item. Mr. Bezos and Amazon, please address this matter promptly and refund the purchase amount to rectify this issue. I plan to replace the vacuum with a more suitable one.

I discovered two unauthorized charges on my debit card from Carol Wright through Amazon. Although I was promised refunds for both items by an Amazon representative on the phone, I have only received a refund for the slippers so far, not the other item. Here is an excerpt from the email communication with the Amazon representative confirming the refund for both products.

On January 25, [redacted], my wife and I traveled to P.R. During our trip, my cell phone was dropped and lost at a rental home we visited. I promptly disabled the SIM card upon realizing this, as it contained my Amazon account information used for placing orders. On April 10, [redacted], I contacted Amazon customer service regarding an unauthorized purchase linked to my account (Order #[redacted]-[redacted]). The items involved were a Reflective Anti Lost Wrist Link with Child Lock, a Digital Forehead and Ear Thermometer, and a Delta Children Plastic Toddler Bed. I was informed that an unauthorized address change was made for delivery to Nereida Walker in P.R. Despite canceling the bed order, I could not prevent the delivery of the wristband and thermometer. Amazon assured me they would address the issue promptly. Subsequently, I was contacted for additional information on April 12, [redacted], and assured of the security measures in place by a representative named Pashpath Kumar. I am dissatisfied with this experience and have taken steps like blocking my payment card and providing requested information, yet I am being asked to pay for items I did not order. This situation has left me feeling let down by Amazon after being a loyal customer for years.