Alibaba Customer Service Issues

Hello, I hope you're doing well. I wanted to share my recent experience with ordering power banks. I placed an order on 12/01/[redacted] for 10,[redacted] mAh power banks. After a long wait, they finally arrived on 02/11/[redacted]. However, I received a different product with 5,[redacted] mAh instead. When I left a negative review, the seller asked me to change it to positive in return for a refund. I found this quite shocking and decided to open a dispute instead, requesting half of the money back ($28). Thank you for your attention.

Hello, I ordered a Festool router from Alibaba, but the supplier made a mistake during labeling and sent 5 units instead of one. Now my package is held at customs, and I am being asked to pay for all 5 units to retrieve it because they cannot separate them. I have already paid storage fees, but there is still no delivery and no response from the supplier. The company involved is All Trade Network, and the product is from the United Arab Emirates.

Subject: Complaint about Undelivered Order and Lack of Response from Supplier I am writing to address an issue with Beijing Himalaya Medical Technology Co., Ltd (also known as Beijing KES Biology Technology Co., Ltd). Despite making a payment of 4,[redacted] USD for an order, I have not received the product as of the expected date of August 30, [redacted]. I have requested the supplier to provide me with the bill of lading and necessary paperwork; however, I have not received any response from them, which raises concerns about the legitimacy of the transaction. It appears that neither the machine I ordered nor a refund has been provided. I urgently seek assistance in resolving this matter and would appreciate any guidance on how to proceed further to address this issue promptly. Thank you, Tatiana G.

Dear Concerned Party, I am writing to voice my dissatisfaction regarding Beijing Himalaya Medical Technology Co.,Ltd, possibly also known as Beijing KES Biology Technology Co.,Ltd. Despite a payment of 4,[redacted] USD, I have not received the item I ordered. According to the records, the order ([redacted][redacted]0) was dispatched on August 30, [redacted]. Yet, nothing has arrived. It seems that either the product was never sent, or my money has been taken without justification. I am seeking clarification on this matter promptly to avoid further action. Your assistance in resolving this issue is greatly appreciated. Best regards, Tatiana Guzenko.

Subject: Urgent Complaint Regarding Beijing Himalaya Medical Technology Co., Ltd. I am writing to address a serious issue I encountered with Beijing Himalaya Medical Technology Co., Ltd., possibly also known as Beijing KES Biology Technology Co., Ltd. After making a payment of 4,[redacted] USD, I have not received the equipment I ordered or any response from the supplier despite the supposed shipping date of August 30, [redacted]. I have repeatedly requested the necessary documentation from the supplier without success, which raises concerns about the legitimacy of the transaction. It appears that my money may have been misappropriated. I urge you to look into this matter promptly and provide me with assistance or guidance on how to resolve this situation before I pursue further actions. Sincerely, Tatiana G.

Hello, I wrote to Alibaba France in Paris on February 24th via registered mail, and they received it on February 27th. I included a bank statement of 58.30 euros dated January 12, [redacted], with the letter. Until today, there has been no refund of this amount or any response to my letter. I have sent 10 emails to dispute, complaint, and trader security with no response. Please refund me the amount as the order was canceled on January 13th. I fail to see where the issue lies. It is extremely disappointing not to receive any response to these inquiries. Mr. and Mrs. G.

Subject: Complaint Regarding Beijing Himalaya Medical Technology Co.,Ltd I am writing to address an issue with Beijing Himalaya Medical Technology Co.,Ltd, also known as Beijing KES Biology Technology Co.,Ltd. A payment of 4.[redacted] USD was made, but I have yet to receive the ordered items. Despite records indicating the items were sent on [redacted].08.30, nothing has been delivered to me. I have requested the supplier for necessary documentation, like the bill of lading, to no avail. The lack of communication is concerning, and it appears that my money might have been misappropriated. I urge for immediate assistance in resolving this matter promptly. Sincerely, Tatiana G.

I would like to address my concerns with Beijing Himalaya Medical Technology Co., Ltd, also known as Beijing KES Biology Technology Co., Ltd. I made a payment of 4,[redacted] USD, yet I have not received any products. Despite the records indicating that the items were shipped on August 30, [redacted], nothing has arrived. I have requested the supplier to provide necessary documentation, but they have not responded, which is quite alarming. It appears that either the products were never shipped, or my money has been taken unjustly. Before proceeding with any further steps, I seek assistance in resolving this matter promptly. Thank you for your attention to this issue. Sincerely, Tatiana G.

I ordered 2 phones with Assurance Order No. [redacted][redacted]5. The supplier did not include the street and house number on the shipment, causing the delivery company to return the package to the supplier. I contacted the transportation company and the intermediary warehouse, receiving written confirmation that the package was returned due to the recipient's address missing. I provided evidence to the supplier on Alibaba, who claimed the delivery address was provided without proof. As per postal service laws, the shipper is entitled to claim up to $[redacted] for lost goods. I requested the supplier to resend the phones, but they refused. I initiated a refund dispute since the recipient cannot claim compensation for lost goods. Alibaba reviewed the dispute, stating they couldn't assist as the package was lost in Germany. As the recipient, I am unable to claim compensation from the shipper or the transportation company, as per the law the supplier should refund me first and then claim compensation from the transportation company.

I am dissatisfied with the outcome of the dispute with ALIBABA. Per the trade assurance, I was supposed to receive two phones from Ningbo Hijia Import & Export Co., Ltd., with order number No.[redacted][redacted]5 placed on February 15, [redacted], totaling $[redacted]. However, I never received the order. The supplier failed to provide the complete delivery address, leading the package to be returned. Despite providing evidence to the supplier, they claimed the address was included without proof. According to postal delivery laws, the sender can claim up to $[redacted] for lost goods, but the recipient cannot. I requested the phones to be resent, but after initially agreeing, the supplier reneged. I opened a dispute for a refund, seeking to hold the sender accountable. However, in the dispute resolution, I was not protected as the buyer. I urge for a reevaluation of the dispute and a response to my refund request. I have evidence ready to provide if needed. Best, Mark Brodsky.

Good day, I purchased 2 inverters from China via Alibaba, but I have not received anything yet. I do not have any tracking code. I am unsure how to resolve this situation. My Alibaba account is [redacted] I accessed Alibaba with this account. My email address is [redacted] Please contact me through this email so I can provide the bank receipt for the payment I made. I also have the name of the person I spoke with and the company. Thank you.

I placed an order with Yueqing Supower Electric Co,Ltd. for a grid inverter for a wind turbine with discharge resistance and limiting sensor. The output power is 1000W, input voltage is 22-60V, and output is 120V/220AC. The product costs [redacted] euros, with shipping totaling [redacted] euros, and customs fees and handling adding up to [redacted] euros. Unfortunately, I received a grid-tied solar inverter instead of the one I had requested. I messaged the company, and they seem to have received it, but haven't responded yet. If I request a refund through Alibaba, they would refund me [redacted] euros.

Good morning, I am writing to share my recent experience with a purchase I made on the Alibaba platform. On February 10, [redacted], I bought a "Vivo X90 Pro Plus" smartphone through "Trade Assurance" for [redacted].64 CAD dollars. Despite the scheduled delivery for February 18, I have not received the product. My order number is [redacted][redacted]5, and my address is [redacted] Rue Lajeunesse, H2R 2J5, Montreal, QC, Canada. After several complaints to both the seller and Alibaba, a dispute was opened, lasting about a month. The response I received claimed that I had received the item, denying any refund of [redacted].64 dollars plus customs fees amounting to [redacted].21 dollars. I feel frustrated and request your assistance in resolving this issue promptly. Sincerely, Camille Colobert

I am a long-time customer at AliExpress, and I rely on the items I ordered for my work. Please consider finding a solution swiftly as I urgently need these supplies. I am not requesting a refund, just the same items or their equivalent from another supplier. Looking forward to your prompt response within the next few hours. Thank you.

Hello, I wanted to address the recent issue with my orders being canceled. I have been a loyal customer for quite some time, and the items I recently ordered are essential tools for my work. I kindly request that you urgently assist me in placing equivalent orders with alternative suppliers, as I require these items promptly. I am eagerly awaiting your response within the next few hours. I'm not seeking a refund, but rather the same goods as soon as possible. Thank you.

Hello, I have been a loyal customer of AliExpress for quite some time, and I rely on the orders I recently placed for my work tools. I understand that there have been issues with my orders being withdrawn. Please urgently address this matter and find a solution so I can proceed with placing the equivalent orders with other suppliers. I require these items urgently and would appreciate a prompt response within the next few hours. I am not seeking a refund, but rather the products I ordered. Thank you.

I purchased an MSI laptop from Trecy Jairus, a seller on Ali Baba. She connected me with the person I paid for the order through WhatsApp and provided proof of payment. However, the person who received the money has disappeared. I've been trying to contact him for five days without success. I am a 64-year-old refugee from Ukraine currently residing in Strasbourg, France due to the military situation in my country. I need the laptop for my job here, but I am left with neither laptop nor money. Your assistance in this matter would be greatly appreciated. Sincerely, Pavel Rud.

I am a long-time customer of AliExpress and rely on my recent orders for work tools. As my orders were canceled, I urgently need them for my job. I kindly request a swift solution to either process my orders or provide alternatives from different suppliers. I do not seek a refund, just the items I ordered as soon as possible. I look forward to your prompt response to address this matter promptly. Thank you.

I ordered a screen from this seller, but when I received it, it was not as described in the listing. I opened a dispute for a refund. I have contacted the seller for the return process. The seller provided their details for the return. Seller confirmed receiving the item successfully. I followed up with the seller for the refund, and on March 29, [redacted], the seller mentioned a refund would be processed. However, to date, I have not received anything, and the seller reads my messages but does not respond. The seller has now received the screen in perfect condition that I returned to get a refund, but they are refusing to provide the refund. As a result, the seller has taken €[redacted] without refunding me on the Aliexpress platform.

I'm upset as I ordered an MSI laptop from Ali Baba a month ago from seller Tracy Jairus. I paid [redacted] euros, but I haven't received anything yet. The seller says they can't send one laptop and wants me to pay another [redacted] euros for two laptops, which I can't afford. I've explained my situation as a refugee from Ukraine in Strasbourg under the EU's protection, but they won't refund my money. I borrowed the [redacted] euros and only need one laptop. Can someone help me either receive the laptop or get a refund?