AliExpress Customer Service Issues

I need either my order delivered promptly or a refund issued immediately! Despite my daily inquiries, no one can provide me with information on the product I purchased over 2 months ago. If this matter is not resolved by tomorrow, I will take the necessary steps to report this as fraudulent activity and request a refund through my bank. While my initial orders were received without issue, the lack of communication regarding this order gives the impression that my money was taken without any intention of fulfilling the purchase. Order # [redacted] Order placed March 5th, [redacted].

Hello, I recently placed an order for some hair products. After making the payment, the seller contacted me to inform me that the product is a twin set, but I expected to receive three items as stated during my purchase. I have messaged the seller expressing my concerns, and they informed me that the hair dye color I selected is out of stock and offered a different color, which I do not want. I requested a refund, but the seller mentioned using PayPal for the refund, which I prefer not to use due to trust issues. I am looking for an alternative method to receive my refund.

I'm sharing my order details for assistance. I haven't received my order yet due to shipping issues from Singapore to Trinidad and Tobago via Venezuela. I'm requesting a full refund to reorder using China Registered Post Mail. Trinidad's postal agency (TTPOST) has been trying to resolve this issue with Singapore's postal agencies for years without success.

Hello, my name is George. I have noticed unauthorized charges on my Visa Navy Federal Credit Union bank card ending in [redacted] from Aliexpress. I do not have an account with them, but someone has been making random purchases using my card. I am currently traveling overseas and freezing the card was a temporary solution. I need assistance preventing further unauthorized transactions and ensuring my finances are secure.

The boxes arrived damaged. A customer ordered the product, so we expedited the shipping to them. However, they returned it due to the box's condition. Upon inspection, the product was poorly wrapped with only one layer of bubble wrap. We followed your advice and opened a dispute. Your resolution suggested we keep the product for a partial refund of $2.62 or return it for a full refund, which would exceed the original product's cost. We also requested new boxes, but the seller refused unless we placed another order with them.

I am frustrated with the service provided. The payment for an Oppo A3S mobile cover was made two months ago, yet the order has not been delivered. I initially paid RS [redacted] via Credit card on 6/3/19 for Order No. [redacted][redacted]. On the same day, a duplicate order (Order No. [redacted][redacted]) was placed in error, for which no payment was made. It seems that due to both orders ending in the same four digits, there has been confusion. Despite positive experiences with other online retailers like Amazon, Flipkart, Hopscotch, and Snapdeal, the service provided here has been disappointing. I have already purchased the cover elsewhere due to the delay and would appreciate a refund for the undelivered item.

I am a customer from Malaysia. I placed an order on January 31st, but it wasn't processed until after the Chinese New Year on February 19th. I was asked to be patient during the processing time, and was informed that my product was stuck in China. They provided me with a tracking number, but I was unsure of its legitimacy. The order number is [redacted] and the FedEx tracking number is [redacted]. Despite this, there have been no updates or actions taken by the seller. As a last resort, I tried to open a dispute within the provided 15 days, but the seller prevented me from doing so. The seller has been delaying any resolution, leaving me frustrated. I had requested a refund, but the issue remains unresolved. I am now seeking assistance for a refund through customer support.

I'm currently dealing with an ongoing dispute. After installing the product, I noticed a red line on the LCD. The service center mentioned it was an issue with the LCD. Despite reaching out to the seller, there was no response until I initiated a dispute. The seller then requested a video of the installation, which I don't have as recording was not allowed at the service center for security purposes. After checking customer reviews, I found others had similar experiences. The red line may not appear during testing but surfaces days after installation, leading some customers to miss the dispute deadline. I believe the seller is not being truthful about the product and I wish to recoup some of my money due to the inadequate product quality.

Hello, Since May 8, [redacted], the seller has received six emails requesting the real tracking status of my order. I contacted the seller after being notified that the parcel arrived in the destination country on April 28, but I have yet to receive it. Bpost was notified on April 26, but they could not provide any information on the parcel status in Liege Hinaul as claimed by the tracking status. I wonder why the parcel was not delivered to my address, just a few kilometers away from Liege. The item is a women's loose denim trench coat priced at 40.86 Euros with AliExpress shipping costs included, totaling 49.04 Euros. I hope to receive my order soon. Best regards, Daniela Franchini. I have doubts about the delivery of the parcel to my address as it seems to be lost, stolen, or forgotten. Despite paying for a 20-day delivery through AliExpress, the parcel has not arrived as expected. This situation is disappointing, especially since previous AliExpress parcels were delivered correctly, unlike this last one.

I ordered a custom item on March [redacted] from a seller on AliExpress with order number [redacted][redacted]. I received it a few days ago and it was not what I had ordered. I have exchanged more than 30 emails with the seller, provided photos and details of the correct item, but after being asked to send photos to a different email address, there has been no response. I also contacted AliExpress on the day of receiving the wrong item but mistakenly attached the wrong photo due to my limited computer skills. Today, I received an email from AliExpress saying my dispute is closed. I am seeking assistance with this situation.

I purchased a Huawei Mate 20 Pro from a seller on AliExpress, but the phone was missing features mentioned in the listing, so I returned it. However, after the package reached Beijing, the tracking information hasn't been updated in four months. The store claims they didn't receive it, and now I'm using my old phone as I can't afford another one after spending nearly $[redacted] on the Huawei phone. This situation is frustrating, and I'm starting to suspect foul play between the store and AliExpress. I've opened multiple disputes, but one didn't address my issue, and the other advised me to wait 30 days. It's been four months, and I am adamant about getting a refund.

I purchased from Miss Cara Hair, expecting my order to arrive between the 6-9, but it has not arrived yet. The tracking shows it stuck in "clearance in progress" since the 5th. After contacting the company, they blamed FedEx for the delay and offered a $15 discount on my next purchase. However, they later informed me that my package was held by customs and only offered a $10 compensation. I insisted on next-day shipping for this week, but they have not replied since.

Dear Customer Support, I am facing a significant issue with CC Jewellery Wedding Accessory Store and the seller named Cynthia. I placed an order back in March, but I have yet to receive the items. Upon checking the tracking order page, I discovered that the seller canceled the order without informing me. Despite requesting a refund, I was told a new package was sent, which I also never received. The lack of communication is alarming, especially since I paid 45 euros for the order. I attempted to open disputes, but the available reasons do not apply to my situation. The seller's credibility is in question, and I urgently seek a refund. Despite reaching out to customer service, I encountered a non-human interface, making it impossible to address my concerns. I have already contacted aliexpress with all evidence of my conversations with the seller, but they advised me to reach out to you for assistance as they were unable to help. I kindly request your help in retrieving my money. This whole ordeal is incredibly frustrating. Thank you.

I recently bought a catsuit from a seller, Jenny Yu, but accidentally placed a duplicate order due to an error with my shipping address. After updating my address and ordering another suit, the seller offered a refund for one of the purchases. Unfortunately, the links in the email provided were not functioning correctly. I need help getting in touch with Jenny Yu at LarpGear Latex Catsuit Store to cancel my initial order and arrange for a refund. My name is Caleb Sorrell.

Hello Customer Service team, I would like to address order #[redacted][redacted] from ASTON MJAZZ store, which I placed on May 12, [redacted]. After being informed that the shoes I wanted were out of stock on May 14, [redacted], the seller attempted to sell me a different pair which I refused. Upon requesting a refund, I was instructed to cancel the order and choose "I don't want the shoes" as the reason, despite "out of stock" being the actual reason. Unfortunately, my refund request was denied for not selecting the seller's designated reason. I resubmitted the refund request today with the correct reason, "out of stock." I am not comfortable misrepresenting the situation. Retaining my money due to the seller's attempt to upsell me is unfair. I have informed the seller that I will escalate this matter to AliExpress. As I used Paypal for payment, a prompt refund is necessary to avoid any additional charges. Thank you. Regards, C. Mafla

Dear Support Team, I am currently residing in The Netherlands and I need to remove my credit card details from Alipay. However, the instructions are displayed in Chinese, a language unfamiliar to me. I would appreciate it if you could provide the steps in English. Thank you for your assistance. Sincerely, Dr. J.L. Blom I attempted to address this issue two days ago, but unfortunately, no progress has been made. I have also been unable to contact Aliexpress customer service as the screen message states that they are working to resolve an undefined issue. Regrettably, my simple query remains unanswered and unresolved. Additionally, attempts to reach "Gethuman" have been unsuccessful.

Hello Team, I am Piyush Goel from New Delhi, India. On May 15, [redacted], I purchased a branded watch from www.aliexpress.com using my card. However, I encountered an issue as I couldn't log in again to view my order using my registered email. When attempting to reset my password, no progress was made and I couldn't retrieve my login information. Additionally, I have not received any confirmation email or message regarding my order, despite the deduction from my bank account. I kindly request your assistance in resolving this matter and providing clarification on the status of my order. Thank you for addressing this issue promptly. Contact Information: Email - [redacted] Phone - [redacted] Thank you, Piyush Goel

I am facing an issue with a recent purchase (Order #[redacted][redacted]). The seller sent me a silk base closure in a "purple brown color" that is more suitable for individuals with dark skin tones, whereas I needed one that matched a fair skin tone as shown in the product image. Despite the hair color being correct, the mismatch in the silk base color makes it unsuitable for me to wear. This discrepancy should qualify for a refund under the buyer protection policy. According to AliExpress's buyer protection, if the received product is significantly different from the description, a refund is guaranteed. However, the initial response from AE was denying a refund or return, which is disappointing considering the seller's oversight in not clarifying the closure's color beforehand. I have already spent $[redacted] on this product and do not wish to incur an additional $30 - $40 return shipping fee to China, especially since there is no guarantee of a refund if the item goes missing. The seller's offer of a $40 partial refund is inadequate, and I believe a $80 refund while keeping the item is a fair resolution. Your assistance in this matter would be greatly appreciated. Thank you for your help, m

I am experiencing an issue with a dispute regarding Order #[redacted][redacted]. The seller sent me a silk base closure in a "purple brown color," which does not match my fair skin tone as displayed in the product photo. Even though the hair color matches, the incorrect silk base color makes it unusable for me. According to the buyer protection policy, I am entitled to a refund if the product differs significantly from the description. I believe my case qualifies for a refund, as the silk base closure color is not as described or shown. The seller did not communicate this color difference beforehand. The initial response from AE stating "no refund, no return" is contrary to the buyer protection policies. I have already spent $[redacted] on this product, and I am hesitant to incur an additional $30 - $40 return shipping cost to China at my own risk. The seller offered a $40 partial refund, which I find inadequate given the circumstances. I propose an $80 refund while keeping the item as a fair resolution. Any assistance would be greatly appreciated. Thank you, m

Hello, I placed an order on October 20, [redacted] with an order number [redacted][redacted]. After waiting for several months without receiving anything, I reached out to the seller who confirmed a delay in the order. The seller agreed to refund me and assured me that I would receive it within 10 to 15 days. However, after waiting for a month, the refund has not shown up in my account. When I tried to open a dispute, I discovered that Aliexpress had already closed the dispute, preventing me from taking further action. I have been unsuccessful in receiving my order and it has been an extended period. I am seeking assistance to reopen the dispute and obtain the refund that the seller agreed to provide. Your help in resolving this matter is greatly appreciated. Thank you.