AliExpress Customer Service Issues

I purchased a product from AliExpress (Order ID: [redacted]), but it has not been delivered. The tracking information shows that the order is being returned, even though I never received it. When I tried to request a refund, I was informed that I am not eligible for one. I initially waited to request a refund because of AliExpress' slow shipping, hoping the item was just delayed. Is there any way to resolve this issue and secure a refund for the undelivered item?

Hello, I am seeking urgent assistance. I purchased a robot vacuum cleaner on 09/21/[redacted] from AliExpress. The product worked well for two months, but then became faulty. After contacting the seller, the product was sent to a service center in Poland on 06.02.[redacted]. Despite months of back-and-forth communication with the after-sales service center and the seller, they claim the product was fixed but have not sent it back due to alleged address issues. I am frustrated by the lack of progress and as of July 31, [redacted], I still do not have the product. I chose to buy through AliExpress for protection and assumed there would be warranty coverage. I am requesting a refund from the seller due to the excessive delay in repair. I am reaching out for your help as I have lost faith in receiving the product. Can you advise on how to address this issue with the seller? Your prompt assistance is appreciated.

I placed order number [redacted][redacted] and got confirmation emails at [redacted] I've tried logging into my AliExpress account multiple times but it says the account doesn't exist. The retrieval service gives an invalid account name de[redacted]wauae with my email. I managed to log in with my Google credentials, but my order wasn't there. I suspect my account was stolen. Can you look into this issue and advise on the next steps?

Bonjour, J'ai récemment commandé des chaussures homme en taille 43 qui se sont avérées trop petites. J'aimerais les retourner pour obtenir un remboursement. J'ai effectué la commande en ligne le 20/06/23 et mon compte a été débité le 23/06/23. J'ai essayé de vous contacter plusieurs fois sans succès. Pourriez-vous s'il vous plaît me faire parvenir une étiquette de retour par email à l'adresse [redacted] ? Malheureusement, je suis déçue car je n'ai jamais rencontré de problème avec vos services auparavant. La communication avec vous est actuellement difficile. Merci.

I have been in contact with a seller regarding missing parts for an item I ordered. I have provided multiple photos of what I received and the seller has been in touch with the U.S. warehouse that shipped the item. Recently, it was mentioned that there was a second package, but I have not received any information about this and was not informed about two packages initially. I have requested the tracking number for the missing package, but have not received an update. Despite sending messages over the weekend and today, I have not received any responses, as they remain unread. I paid over $[redacted] for this machine, and the lack of communication is concerning. The seller's responsiveness has declined since Friday, and I am unsure of the appropriate timeframe for a reply in this situation.

Hello, As a loyal AliExpress customer, I faced challenges with their return and refund process regarding order number [redacted][redacted]. On May 10, [redacted], I bought two electric bike batteries for $[redacted].62 from the "Professional lithium battery Store," but they did not match the description and had less capacity. The seller agreed to take them back but provided a return address in China, impossible due to customs restrictions. Despite my efforts to resolve this, AliExpress insisted on returning the batteries to China, which was not feasible. I sought assistance from AliExpress Customer Service, who recommended closing the dispute for a refund, but I encountered issues with the appeal process. Despite several attempts and help from an agent named Sophie, the seller's lack of cooperation in providing a valid return address led to my appeal being closed. AliExpress's handling of the situation left me feeling discriminated against as a buyer. I now have two fake batteries I cannot return. Any advice on resolving this matter would be greatly appreciated. Thank you, Atanas K.

I require assistance with my order placed on July 12, [redacted], for 1 piece of the Original Pad 6 Pro Android (Tablet PC) with the order ID [redacted][redacted]. My shipment from AliExpress is currently with Customs in Pakistan, but the courier is not providing me with the necessary documents like the Delivery Order, Airway Bill, and invoice for the tablet. This lack of paperwork is preventing me from clearing the item through Customs. I need AliExpress to communicate with the local courier in Pakistan to ensure that these essential documents are released to me promptly so that I can proceed with the clearance process.

Order #[redacted] contained a Gnome Statue Garden Decor that cost $7.38, with shipping adding up to $13.41, making a total of $20.79. Unfortunately, the item arrived damaged even though it was well-packaged with intact styrofoam. A refund was issued for the purchase price but not the shipping fee. It's unfair to pay for shipping a broken item. Kindly refund the $13.41 shipping fee as well.

Hello. I wanted to inquire about the shipment YAEX [redacted]3 that was mishandled by Cargus. The parcel was meant to be delivered via Poșta română to Postal Office nr.7 in Pitești. However, upon reaching the Cargus depot in Pitești, they returned it stating they couldn't deliver it to the post office without notifying me via SMS or a phone call to the number on the parcel. I am unsure of the current whereabouts of the parcel and if I can still retrieve it, or if I will lose the money paid. Thank you.

Hello, I purchased a PCMTuner machine from GoogolHK Electron Tech. I am having trouble installing the software despite my best efforts. I have reached out to the seller, but they have been slow to respond to messages. Recently, the seller asked if I have Skype or WhatsApp. I attempted to reply with my WhatsApp number, but the message was not sent through AliExpress. I am concerned about the possibility of my account being blocked due to this issue persisting for a month now. I would greatly appreciate a solution to get the machine up and running.

When we contacted the post office, they mentioned that only the seller could assist, not them. I kindly request for a refund of the amount back to my account. Why am I expected to pay for a product that hasn't reached me yet? This situation is frustrating, and I feel like I am being taken advantage of. It's essential for companies like AliExpress to carry responsibility until the product is safely in my hands. Other platforms like Amazon and eBay have robust policies protecting the buyer, which I find commendable. I hope this matter can be resolved promptly as I value the safety and security of my purchases.

I am from Sri Lanka and ordered a pair of shoes for $14.56 on May 4, [redacted]. My order ID is [redacted][redacted]. The shoe brand is new Italian luxury fashion designer sneakers for men with a logo. The shop seller is shop[redacted] store. I have tried to contact the seller many times, but have not received any response. It has been over a year and I still have not received my shoes. I am very disappointed with the lack of communication from the seller and have been unable to seek help from my country's customer service. The order status shows as finished, but I have not received my order. I am looking for a solution to resolve this issue.

Subject: Collaboration Proposal: AliExpress Products Listing on eBay Hello AliExpress Team, I hope you are doing well. I am Muhammad Faisal Shehzad, an experienced eBay seller interested in showcasing your products on my eBay account. I have been impressed by the wide range and quality of products available on AliExpress and believe listing them on my platform would benefit both our businesses. I am reaching out to discuss the possibility of collaborating to introduce your products to a larger audience on eBay. I am committed to professionally managing all sales and transactions in line with your guidelines. I am dedicated to accurately describing your products to maintain their integrity and promote your brand effectively. I would appreciate the opportunity to further explore this collaboration and its mutual benefits. Please contact me at [redacted] to discuss this partnership further. I am excited about the potential of working together to create a successful venture. Thank you for considering my proposal. I look forward to your positive response. Best regards, Muhammad Faisal Shahzad eBay Username/Store Name: [redacted] (bismillah*store)

I purchased items from your website with the belief that they were genuine products. Some of the items are advertised as authentic while others resemble well-known branded items. For instance, I bought Apple AirPods and AirPods Max. The AirPods have Apple logos on them, but upon comparison with my authentic pair, I can confirm they lack quality and are counterfeit. Despite the seller claiming authenticity, I am being denied a refund. It is concerning how these counterfeit items passed through your shipping process without proper authorization from Apple. The lack of a license from Apple to produce inferior versions raises legal issues. Refunds should be issued promptly, and all counterfeit items should be removed from your website to maintain legal compliance.

I placed an order on January 4th with order ID [redacted][redacted]. Unfortunately, the seller couldn't ship the item, leading to Ali Express issuing a refund. I used a Dollar prepaid card for the purchase, which requires bank crediting. Despite the refund being processed, I haven't received the funds. To facilitate the refund of $19.61, I am sharing my bank details for a direct transfer: Bank Name: United Bank for Africa (UBA) Bank Address: 9 Aka Rd, [redacted], Uyo, Akwa Ibom State, Nigeria Account Name: Mercy Bassey Udoh Account Number: [redacted] Swift Code: UNAFNGLA

I recently placed an order with Prettys Star store for Roll-On perfume. Upon receiving my order a couple of days ago, I noticed that the items were packed with unwanted stocks mixed randomly. Despite clearly stating that I wanted only "Secret Men" roll-ons and nothing else, I received a selection of 6 different roll-ons, none of which were what I specified. When I reached out to them expressing my dissatisfaction, they mentioned that the products are set randomly. I am disappointed with this experience and would like to return all 20 products.

Hello, I realized that the address for my order is missing the door number. It is currently listed as Zain Umar, Heathdale Avenue, West Yorkshire, England, UK, HD22XT. The correct address should be 30 Heathdale Avenue, West Yorkshire, England, UK, HD22XT. My order number is [redacted][redacted]. Thank you.

Good morning, I am extremely disappointed with the situation I am currently facing. I ordered an item with the following order number: [redacted][redacted]. The item arrived completely damaged, and I immediately opened a dispute by sending videos and photos clearly showing the extent of the damage. AliExpress responded saying there was not enough evidence and I was not refunded at all. I find this absurd and unfair. I request an immediate refund for my item as I have never experienced such a frustrating service before. I have submitted the evidence. I await a response and my money back. Thank you. AD

When I reached out to the post office, they mentioned only the seller could assist me with the issue. I kindly request a refund to be processed back to my account as I paid for a product that I never received. I am frustrated with this whole situation. This experience with Boyle feels like a scam. I am disappointed with AliExpress for not taking responsibility until the product is in my hands. Other platforms like Amazon and Ebay have policies that protect buyers, unlike this situation. It's crucial to prioritize customer safety. If my money is not refunded, I will consider closing my account and sharing my negative experience online. I advise others to be cautious when shopping on AliExpress. Their customer service lacks direct contact information and the solutions provided are limited. It is disheartening to encounter such practices. My confidence in AliExpress has been greatly shaken.

Hello, I placed an order with ID: [redacted][redacted] that was marked as delivered on 08/07, however, I never received it. I contacted the seller who claims it was delivered, so I am not entitled to a refund. Yet, there is a 90-day purchase protection and warranty that require the seller to guarantee the proper receipt of the package, which is not the case. I have been trying to reach out to the seller, but the order status shows as "completed" on the website. Therefore, I am unsure what to do next. I would like a refund.