AirAsia Customer Service Issues

I made three separate bookings for three individuals flying, one for a round trip and one for a one-way trip. Unfortunately, one of the bookings was mistakenly done under my husband's name instead of mine, despite entering my information correctly during the booking process. My name is Cheryl Wood, born on 03-03-[redacted]. My booking number is K5PV3J. My husband's booking is under the name Peter Wood, with booking number Q9TN6N. These bookings have already been paid for.

I recently made a reservation for a flight from Hong Kong to Phuket with AirAsia. Unfortunately, when I attempted to pay, I encountered issues with my card. Despite trying again, the problem persisted, leading me to subsequently book a similar flight with Hong Kong Airways. Later on, I received a text notification from my bank alerting me of a potential fraud issue regarding the initial AirAsia booking. The message clarified that the charge would only proceed should I make another attempt to purchase the flight. Regrettably, I only received this message after making two additional unsuccessful payment tries. Consequently, the original AirAsia booking went through along with the Hong Kong Airways reservation. As a result, I am now holding tickets for two flights to the same destination at the same time and am seeking assistance in obtaining a refund for one of them.

I recently booked a flight and received an email the following day suggesting that I could add more baggage to my reservation. I attempted to do so by following the link provided in the email. However, every time I tried to log in to my AirAsia account, I received a message stating I had never flown with them and had no upcoming flights. I'm facing this issue every time I successfully log in. All I need is to add baggage to my September 7th flight in advance to avoid any inconvenience at the airport. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I need assistance with ensuring my baggage is checked through from Kolkata to Auckland via Kuala Lumpur with Air Asia. My ticket indicates 25 kg baggage from Kolkata to Sydney with a layover in Kuala Lumpur. I won't leave the airport during the 16-hour layover in Kuala Lumpur and need my luggage to be checked through to Auckland without needing to collect and recheck it. I am concerned as the layover is in Sydney, and I want to make sure my luggage reaches Auckland without any issues. My flight is scheduled for September 19th, at 12:45 am, and I would appreciate a prompt resolution to this matter. Thank you.

Hello, I made a reservation last Friday, and I noticed a typo on my name on the tickets I received. I promptly emailed Air Asia but haven't received a response. I also tried to reach out via WhatsApp without success. How can I go about getting the error corrected? Thank you in advance. Best regards. Below is the email I sent: Hello, Thank you for your email. I noticed a typing error on my last name: it reads "de SAN NINOLAS" instead of "de SAN NICOLAS" as shown on your website. Could you please correct it on the ticket? I have attached my passport for your reference. Thank you very much in advance. Regards, Jocelyne de SAN NICOLAS, also known as Jocelyne POTIER.

I am reaching out for assistance with my issue of being unable to access my AirAsia application. I have a flight booked from Bangkok to Luang Prabang on January 17, [redacted]. I would like to log in to check the flight status and select my seat. Despite multiple attempts, I have been unsuccessful in logging into the application. The SMS codes I should receive were arriving 15 hours later, giving me only a 5-minute window to enter the security code. Today, I received a message stating that my account is blocked. Can you help me with this matter? Sincerely. ID[redacted].

I have been inquiring about the status of my refund. I received a notification on September 13, [redacted], apologizing for the delay in processing my refund, and then on May 24, [redacted], I was asked if I wanted to convert my refund into credit. However, my original request for a refund was due to my disability and worsening health, which prevents me from traveling. The ongoing medical bills necessitate the refund. I have been attempting to communicate with Bo, but he mentioned that I had an invalid case number for my email address. The only number I have is [redacted]3 from an email dated November 23, [redacted]. I am unsure if this is my case number. My flight booking number is KTN9RC, made on September 23, [redacted], with a scheduled flight date of April 23, [redacted]. Your assistance is greatly appreciated. Janine Matthews

I am seeking information on my refund status. I was notified on September 13, [redacted], about a delay in my refund and on May 24, [redacted], was asked if I wished to convert it to credit. I initially requested a refund due to being disabled, with worsening health preventing travel and necessitating ongoing medical expenses. I have faced difficulty communicating with Bo as he claimed my case number was invalid for my email address. The only number I have is [redacted]3 from an email on November 23, [redacted]. Is this my case number? My booking number is KTN9RC, reserved on September 23, [redacted], for a flight on April 23, [redacted]. Your assistance is greatly appreciated. - J. M.

I rescheduled my flight from September 20 to September 21 at the same time and paid nearly 4,[redacted] PHP in a booking fee. However, the date on my itinerary did not update, causing me to miss my flight today. I have attempted to request a refund or speak with a customer service representative to change my flight, but the automated system lacks helpful prompts. I have submitted refund requests twice, but they were both closed without resolution. My last resort is to file a complaint with the Civil Aeronautics Board.

I changed my flight from September 20 to September 21 at the same time. I paid almost 4,[redacted] PHP for the booking fee, but my itinerary still shows the previous date, causing me to miss my flight today. I have tried to request a refund or speak with a customer representative to reschedule for tomorrow, but the chatbot is not helpful. I opened two refund cases, but they were closed without resolution. I may need to escalate this issue to the Civil Aeronautics Board if I do not receive my refund promptly.

Hello, I booked a flight yesterday, but the third-party website I used showed an error message at the end of the transaction. I assumed the booking didn't go through and rebooked the same flight. Now I have two bookings for the same flight. I spent three hours on the phone with the company, and they advised me to contact you to cancel one of the bookings. Unfortunately, the live chat assistant has been unhelpful, and I find it to be the worst automated chat service in the industry. Can you please assist me in resolving this issue?

Subject: Refund Request for Reservation M73R7T and P91T2N Hello, I am reaching out concerning reservations M73R7T and P91T2N for the Bangkok (DMK) to Denpasar Bali (DPS) return flight. Unfortunately, I traveled alone on this journey as my companion, Nadine R., born on 09/10/[redacted], was unwell and had to remain in France. I kindly request a refund for Nadine Roy's unused ticket. Please provide a confirmation of this refund via email at your earliest convenience. Thank you for addressing this matter promptly. Best regards, Fabrice DUGAS

Subject: Refund Request for Missed Flight Good morning, I would like to bring to your attention reservations M73R7T and P91T2N for my return flight from Bangkok (DMK) to Denpasar Bali (DPS). Unfortunately, I had to make this journey alone as my companion, Nadine R., born on 09/10/[redacted], was unwell and couldn't accompany me from France. I kindly request a refund for her unused ticket and would appreciate it if you could provide me with the necessary documentation via email promptly. Thank you for your assistance. Best regards, Fabrice D.

Hello! I recently booked a flight with reservation WZPVTB, but I realized I didn't select the desired travel options. I intended to include a food option and a 20 kg checked bag per person. Could you please advise me on how to modify the flight to accommodate these preferences for my upcoming trip? I would greatly appreciate your prompt assistance as this situation has been causing me some concern. Thank you.

I recently booked a flight with reservation code WZPVTB. Unfortunately, I realized that I did not select the travel options I wanted. Specifically, I intended to choose the food option and add a 20kg checked suitcase per person. Is it possible to modify my booking to include these preferences for my upcoming flight? I would greatly appreciate any assistance as soon as possible as this situation is causing me some worry. Thank you for your help. Best regards, Jenifer P.

I recently booked a flight with reservation code WZPVTB. Unfortunately, I did not select the travel options I intended to. I wanted to choose the meal option and include a 20kg checked baggage for one person. Could you please assist me in modifying the flight details to align with my preferences for my upcoming reservation? I would greatly appreciate a prompt response as I am feeling quite anxious about this situation. Thank you for your assistance and consideration. Best regards!

Hello, I need assistance regarding a refund notification email I received from AirAsia for booking JVGDWB. I did not request a refund and intend to keep my flight booked for Feb 7th, [redacted], which I scheduled on Sep 13th, [redacted]. I am concerned that my flight may have been inadvertently canceled. I have tried reaching AirAsia with no success. Your help is greatly appreciated. Thank you, Earl P.

Hello, I have received our ticket confirmation (CGK to DPS) with all passport information correct except for my wife's last name. Her correct full name is Nora Binmahfoodh instead of Nora Alamoudi. I have attached a copy of her passport for reference. Could you please fix this error now, or can it be corrected at the airport counter? Otherwise, do I need to cancel the booking and rebook? Thank you. Best regards, Ahmed Alamoudi

Flight Cancellation Notification Booking Number: ABFF3R Dear Guest, We regret to inform you that your AirAsia flight has been canceled for operational reasons. We apologize for any inconvenience this may have caused. You have been rescheduled to the next available AirAsia flight with the following details: Original Flight: Hua Hin Airport (HHQ) to Chiang Mai International Airport (CNX) New Flight: Hua Hin Airport (HHQ) to Chiang Mai International Airport (CNX) New Departure Date: 04-Dec-[redacted] New Departure Time: 17:25hrs New Arrival Time: 18:45hrs If you are unable to proceed with the new flight, you have the option to change your travel date within 30 days from the original date at no extra cost, subject to availability. To make changes, please click the link provided or visit the manage my booking page. If you need further assistance, please let us know.

On December 1, we departed from Barcelona to Phuket, then traveled to Krabi with AirAsia for a connecting flight to Bangkok Don Muang Airport (reservation: V6RVRZ, flight number: FD3224). Due to changes in our initial Barcelona-Phuket flights, we had to cancel the Krabi-Bangkok flight. I am requesting a cancellation and refund. Thank you. I have photos documenting the flight change by TRIP.COM. This matter is urgent.