Air France Customer Service Issues

I have a flight booked with Air France from Basel Mulhouse to Tokyo via Paris on September 1, [redacted]. My booking ID is [redacted], with flight ID PHYKD6. Unfortunately, the flight has been canceled, and I need to rebook. I am looking to depart from Basel Mulhouse to Narita Tokyo around the beginning of September [redacted], and return from Narita to Basel around mid-November, specifically on November 15. My Service ID number is MS002b. I would appreciate your assistance in finding a suitable flight for me. I am open to adjusting the dates by three or four days and also departing and arriving at Zurich, Switzerland if it works better. Thank you for your help. - M. Bruttel

Hi there, I am Monika Bruttel and I have a flight booked with Air France from Basel Mulhouse to Tokyo with a layover in Paris. My booking ID is [redacted] and my flight reference is PHYKD6. I initially booked to depart from Basel Euro Airport to Paris on September 1, [redacted], then onto Tokyo Narita Airport, returning from Narita to Basel on November 23, [redacted]. However, my flight got mixed up and was canceled, so I need assistance with rebooking. I would like to fly from Basel Mulhouse to Narita Tokyo around the beginning of September [redacted] and return from Narita to Basel around mid-November, roughly the 15th. My Service ID is MS002b. I am open to departing and arriving in Zurich, Switzerland if that suits better. Thank you for your help. Monika Bruttel

Dear Air France, I am writing to report my experience on Flights [redacted] and [redacted] from Barcelona to Stockholm on August 11. My suitcase was lost in Barcelona, which led to me missing my flight. I have evidence of the situation through WhatsApp messages confirming the issue and my inability to make phone calls. Luckily, my bag was found, and I managed to rebook the same flight later using reference NHDJVC. I believe my situation did not cause any financial loss to the airline, as there were available seats on the missed flight. I kindly request your understanding and would appreciate a voucher for future travel. Your attention to this matter is greatly valued. Sincerely, Wanda N.

Hello! Last Wednesday, my friends and I decided to get vouchers for our trip to Portugal due to travel restrictions. The country was not open to US citizens, and as we are planning to volunteer there, we opted to book a flight to Spain instead. Unfortunately, just two hours after canceling and receiving vouchers, we found out that Portugal would soon reopen to US travelers. This morning, we rebooked our flights with the vouchers. Now, we are concerned about a worst-case scenario where we might need to get vouchers again. We are wondering if we could receive vouchers for the total cost of $[redacted], which is what we paid for everything, not just the additional $[redacted] it cost to rebook. I've tried calling the hotline multiple times today, but have been placed on hold for over 20 minutes each call without any assistance, and this issue is time-sensitive for us.

Dear Customer Service, I have been trying to reach out to you multiple times in the past few days regarding my lost luggage situation. Upon my arrival in Costa Rica on flight VC258X, two of my bags were missing - a large suitcase containing my hoops and sports equipment, along with a large sports bag. I reported the issue to Copa Airlines, who was the carrier for the final leg of my journey booked through your service. They provided a reference number and assured me that my bags had been located. However, I explained that I was only staying in Costa Rica for one night and heading to Nicaragua the next morning, 25/06/21. Now they are asking me to return to Costa Rica to retrieve my bags, incurring additional costs for travel and COVID testing, which I find unreasonable as I did not misplace my belongings. This situation has caused me significant distress as I have no spare clothes for myself or my child. I believe it is unfair to burden me with the expenses to rectify their mistake. I have been unable to reach them through email, and they are proposing to send my items to the hostel I briefly stayed at. Your immediate assistance in addressing this matter is greatly appreciated. Kindly contact me via the email tied to my booking. I am sharing the information they provided me with, seeking your prompt support. Warm regards, Genevieve A.

I need to reschedule my flight from Berlin to Paris on AF1135 and Paris to SXM on AF498 (booking reference: QYUWL9) from July 25, [redacted], to October 31, [redacted]. When attempting to make the change online, I receive the following message: "Unfortunately, we cannot modify your flight because you have requested a special service that needs to be manually arranged for your new flight. Please contact Air France customer service and provide the following service ID number: MS011." I believe this issue is related to requesting a wheelchair for my Berlin flight, which was not provided upon arrival in Paris or Berlin. I did not request the service for my return flight to SXM as my leg has since healed. Kindly advise on how I can adjust my flight to October 31, [redacted], while keeping everything else the same (excluding the wheelchair).

I am requesting written confirmation of my spouse's flight to Paris on September 20, [redacted], and his return flights from Paris to Boston on September 29, [redacted]. His AF Flying Blue number is [redacted]. The flight bookings do not appear in his AF webpage, although AF customer service confirmed they could see them. I need the bookings visible in his account to check him in for the September flight. I am based in the United States and can be reached at [redacted]. I possess confirmation numbers for my flights but not his. These tickets were purchased with award points and nearly $[redacted]. Ensuring smooth check-in and obtaining boarding passes are essential. Your assistance in resolving this matter is greatly appreciated. Thank you.

Radouan Maenaoui Fuldastraße 10 [redacted] Tel: [redacted]72 Air France in Deutschland Zeil 5 Frankfurt am Main Berlin, 07.08.[redacted] Entschädigungsforderung auf Grundlage des Montrealer Übereinkommens / Kofferverspätung Nach meiner Ankunft am Flughafen Berlin stellte ich fest, dass mein Koffer nicht auf dem Förderband war. Ich habe mich sofort an den Reklamationsschalter gewandt und das Formular Online PIR AFRAF11830 ausgefüllt, welches diesem Schreiben als Bestätigung beigefügt ist. Erst am 04.08.21 erhielt ich die Mitteilung, dass der Koffer am Flughafen angekommen ist. Am 06.08.21 wurde mir mein Koffer geliefert. Beim Öffnen eines der Koffer bemerkte ich, dass ein Parfümfläschchen zerbrochen ist, ein Hemd verfärbt wurde und andere Gegenstände beschädigt sind. Mit freundlichen Grüßen, Radouan Maenaoui

I am seeking a refund for a canceled flight from Paris CDG to Lyon LYS on July 22, [redacted], due to flight AF [redacted] being replaced after delays. Despite being rebooked for the next day, an Air France representative advised travelers with carry-on luggage to take a train and request a refund for the flight. As instructed, I took the train that same evening. After contacting both Air France and Travelocity, each directed me to the other for the refund process. I would appreciate assistance in obtaining a refund for the portion of the trip affected by the cancellation. I have provided the necessary documentation for your review.

I encountered an issue with Air France changing my return flight, causing an inconvenience. My booking reference is VUN9L3 for the Houston-Freetown-Houston trip. The revised flight includes an overnight layover in Amsterdam, which does not work for me due to hotel stay requirements and the expiration of my COVID test for entry into the US. I need to return to Houston on the same day I arrive in Paris from Freetown, as initially planned. I am willing to adjust the return date between October 16 and October 23, [redacted]. Despite sending 5 emails and making 7 phone calls to Air France, I have not received any response or assistance, leading to frustration with their customer service. Thank you, Daniel K.

Dear Support Team, I am reaching out regarding a booking made by my friend, Edith Fraser, with AF, where her record locator number is 3BN6UH. Unfortunately, due to lingering health issues after recovering from Covid-19, she is unable to proceed with her travel plans at this time. Despite her efforts to request a refund or travel voucher through AMEX (with a Travel Record locator of IQGSQT), she was informed that AF was unwilling to accommodate her request. Edith, a loyal customer of both AMEX and Delta, is genuinely concerned about her health and seeks assistance in resolving this matter. You can contact her at [redacted] to assist her further. Any help you can provide in facilitating a refund or voucher would be greatly appreciated. Thank you for your attention to this matter. Best regards, [Initials]

Dear Fabien Pelous, Thank you for your recent email and assistance. Having recently traveled with Air France for the first time, I encountered challenges right from the start. During my return journey from Yerevan to Vancouver via Paris, my connecting flight was unexpectedly canceled. After substantial effort, I managed to secure a new connection after speaking with an Air France representative two days later. Upon arrival in the Paris airport on August 16, [redacted], I faced additional unexpected difficulties. Just before boarding, I was informed by an airport staff member that I could not proceed with the flight due to lacking a Covid-19 PCR test. Despite presenting my vaccination records, which included two Canadian vaccinations and the current Canadian entry requirements as of August 11, [redacted], I was denied boarding. Subsequently, I missed my flight. Upon detailing the situation to the Air France Ticket Service, the manager acknowledged the error and issued a replacement ticket. Although confirming that a Covid-19 PCR test was not required for Canadian residents, the manager advised me to still get tested to prevent a recurrence. As a result, I incurred expenses for a PCR test (70 euros), a one-night stay at Sheraton Paris Airport ([redacted] euros), and missed wages for a working day ($[redacted]). I seek clarification on accountability for these losses. Warm regards, Alexander Safrasbekjan Vancouver

Hello, I recently experienced a unique security check at the airport after a surprising discovery. Upon being detained for 40 minutes due to a perceived razor blade in the seam of my jacket, I initially thought it was a joke. However, upon seeing the item on the monitor, I was shocked to find it was indeed there (despite owning the jacket for 30 years). Despite offering to remove it myself, the security personnel insisted on doing so, with multiple officers and a Corona guard present. Eventually, one officer successfully extracted the razor blade without damaging my jacket. Unfortunately, this incident resulted in missing my flights from Berlin to Paris and onwards to Cameroon. Quite an unexpected turn of events during my travels.

Hello everyone, I wanted to share my experience with Air France regarding a ticket I booked for the AF1509 flight from Stuttgart to Paris, AF1664 from Paris to St. Petersburg on April 29, [redacted], and the return flights AF1665 from St. Petersburg to Paris, AF1508 from Paris to Stuttgart on May 12, [redacted], with a total cost of [redacted].25 euros. Due to Covid-19, my flights got canceled and I requested a refund. I received a confirmation email from Air France stating that they received my refund request and it is under process. However, after 2.5 years, I am yet to receive my refund. Every time I try to contact their customer service, I am unable to get a clear answer. I am seeking help to resolve this issue. Thank you for your assistance! Best regards, Balabir Vladimir

Dear ladies and gentlemen, good afternoon! I wanted to share my experience with Air France regarding a flight I booked for April 29, [redacted], and return on May 12, [redacted], with a total ticket price of [redacted].25 euros. Due to Covid-19, my flights were canceled, and I requested a refund. However, despite receiving an auto-confirmation email about my refund request, I have yet to receive my money back. Every time I contact the customer service number provided, I am met with unhelpful responses. I am hoping for assistance in resolving this matter and getting my refund. Thank you for your attention to this issue. Best wishes, Balabir Vladimir.

I am awaiting a refund of $28.50 for booking seats together on Air France flight AF [redacted] on August 19, [redacted]. The flight was rescheduled due to delays in receiving Covid test results within 1-3 days. I was assured a refund by an Air France representative over the phone. However, despite multiple attempts to follow up by calling the [redacted] number and submitting refund requests online, I have not received any updates or the refund. I even completed a form sent via text message after another call. The booking code for the transaction is 2ETJFD. If further details are needed, please let me know. -Rochelle I. [redacted]

Subject: Complaint Regarding Inappropriate Behavior on Flight AF1058 To Whom It May Concern, I am writing to address an incident of discrimination and disrespectful behavior I experienced on your flight AF1058 from Paris Charles De Gaulle Airport to NewCastle International airport on October 17, [redacted]. My booking reference number for the flight is RYPQLY. While on board, a particular male crew member approached me in an inappropriate manner regarding my use of the restroom. Not only did he ask intrusive questions, but he also involved another passenger in a humiliating way. This behavior left me feeling insulted and distressed. As a member of Stand Up to Racism, I am appalled by this treatment and demand that your airline takes action to address the racism, discrimination, and lack of proper training displayed by your crew member. I look forward to a prompt response and resolution regarding this matter. Sincerely, Nandini Senroy Flight number: AF1058 Paris Charles De Gaulle - New Castle Airport, 10:25 am Booking reference number: RYPQLY

Earlier this year, I booked flights to visit my daughter in Milwaukee, USA. I was provided with Ticket Number [redacted][redacted] and Reference QCEUQM. The flight to the USA via AF on December 14, [redacted], went well, as did the return journey on December 29, [redacted], from Milwaukee to Detroit via Delta and then Detroit to CDG via AF. I experienced a flight change from Delta, which I accepted. Now, I've received another flight date change, losing a day with my daughter from the 29th to the 28th of December [redacted] from AF. Upon reviewing my return journey seating, I noticed that my previously booked seats, 16A & 16B, were no longer reserved. I had to book seats 49A & 49B at an additional cost of 64.00 Euros. I would appreciate a reimbursement for this amount. Due to the change in the return date, my friends, who were meant to pick me up at CDG, had to make alternative hotel and travel arrangements, incurring extra costs which I will cover. This has been my first experience flying with AF and may well be my last. I am disappointed with my overall holiday experience and believe some form of reimbursement would be suitable during these challenging times. Thank you for your attention. - Brendan Colin R. and Marjorie R. 10 Route des Cailles, Fonfaix, [redacted] France.

I'm writing to share an unfortunate experience with a booking made by Mr. T. T. for a group of 7 individuals for a trip from Budapest to Lyon and back. The reservation was initially confirmed by AirFrance, and the payment was successfully processed. However, no electronic tickets were received, and upon checking the reservations, they were found cancelled. After contacting customer service, it was revealed that there were technical issues on AirFrance's end. Consequently, the reservations needed to be remade at the same fare price, requiring a second payment. This unexpected situation not only caused financial strain but also added stress due to the nature of the trip being related to an international project involving students and teachers. We believe compensation is warranted for the inconvenience caused and are hopeful for a refund of the duplicated payment.

On 27/10/21, I purchased 3 tickets online with reference WAIZUI for flight AF1380 departing from CDG at 20:45 on 31/10/21. After noticing the mistake of having my name Denise MCCullagh instead of my husband's caregiver, I contacted Air France at +[redacted]54 but was unable to change the name to Mr. AbdelHamid Al Guaissi Hassani, so I had to cancel the second ticket and bought a new one named KATEPD. At the Air France desk in Paris, we provided all necessary COVID documents and passports, but upon boarding, we discovered 4 boarding passes, including 2 in my name and a mix-up with another passenger in seat 2A. The flight attendant, Laurent, resolved the issue and mentioned contacting you. Despite multiple attempts to reach Air France for a refund, the calls were unsuccessful. I seek confirmation of my refund via phone +[redacted]15 or Email: [redacted] Thank you.