Air France Customer Service Issues

We are a group of seven travelers flying from Tahiti to Los Angeles with Air France. Unfortunately, our flight scheduled for today, March 27th, was canceled and rescheduled for tomorrow. Due to this change, one of our group members in economy class can no longer make the flight tomorrow. We are looking to either cancel or release the business class seat of the member who can't fly and use that refund to upgrade the remaining economy passenger to business class, so she can join the other five passengers in business class. Any assistance with this matter would be greatly appreciated.

I pre-paid for baggage and seat upgrades for my husband and me before our flight, but at check-in, nothing showed up on our account. The check-in attendant was unhelpful, and later I received a letter from Air France confirming a system issue. Unfortunately, the contact link provided was unhelpful, but after some searching, I found a phone number. I was directed to the wrong department, then given another closed number. The flight booking code in their email expired post-flight, causing confusion. The customer service representative required all flight details, and I was then told another department had to assist me. Why not just credit the card for the unfulfilled services instead of the hassle? This has been my worst service experience ever.

Hello. Tomorrow, we were supposed to travel with Air France from Amsterdam to Lebanon. The original flight was scheduled to depart from Amsterdam at 12:24 PM, arriving at CDG at 13:40 PM, and then flying from CDG at 15:40, reaching Beirut at 20:55. Unfortunately, Air France canceled the flight from CDG to Beirut and now we have to take three flights: Amsterdam to CDG, CDG to FCO (Rome), and FCO to Beirut. As a surgeon, I have to cancel important plans and surgeries for Monday due to this unexpected change. I am trying to contact Air France to explore options, including changing to an earlier flight. - Elias W.

Hello, I traveled on August 8th from Lyon to Urumqi with a flight from Air France Lyon/Paris and then with Astana Airlines. Upon arriving in Paris, I was informed that my luggage did not make it to Paris. Upon arrival in Urumqi, I contacted the airport's baggage service, and they assured me they would locate my baggage and send it to Tulufan Airport within a week. I couldn't report the delay of my suitcase online as the Air France website doesn't recognize my address in China. I'm unsure who to contact as Urumqi airport didn't provide me with any contact information or a certificate (they only took my phone number), and Air Astana is not involved. Here are my flight references: AF7645, KC0224, KC0287, and the baggage reference: AF193997. Thank you.

Hello, I took a flight from Kabul to Dubai, then on to Paris and finally Toronto. Unfortunately, my Kabul to Dubai flight was delayed for nearly 4 hours, causing me to board at 9:30 pm instead of the scheduled 6:15 pm on August 12th. Consequently, by the time I arrived in Dubai, the Air France flight to Paris had departed, resulting in a missed connection to Toronto. The series of delays was beyond my control, starting with the weather conditions in Kabul. I am kindly requesting a refund or assistance in booking a new flight promptly. I appreciate your understanding and swift attention to this matter.

Dear Air France, My recent flight with your airline was a nightmare. I missed my connecting flight the next day and now my luggage is missing. I am requesting compensation for the airfare and assistance with locating my baggage. On December 6, [redacted], I checked in from Lisbon, connecting in Paris to Singapore and had both my checked luggage and hand carry bag. I was told to check in my hand carry from Lisbon due to a full flight. Additionally, my flights were changed three times due to cancellations. Now, I am without any of my belongings, including personal items. I am seeking compensation for my missed flight and lost baggage, which has been incredibly stressful for me. I hope to hear from you soon. Sincerely, Bethany

Dear AirFrance, I am writing regarding a recent flight issue from Barranquilla, Colombia, to Bologna, Italy, on December 7, [redacted]. Our booking reference was YAJZSU and included 2 adults and 3 children. Due to a passport delivery problem, Karolain Michelle Sandoval Guzman and Hellen Isabel Sierra Sandoval were unable to travel as planned. I tried to amend the tickets by contacting the call center before departure, and a new booking reference JGD2D6 was provided. However, upon arrival in Italy, the ticket modification proved challenging due to the lack of specific information in the new booking about the reason for not using the original tickets. I have made numerous calls to resolve this issue without success. It is crucial that the notation on the booking is adjusted to facilitate obtaining replacement tickets through the agency Volagratis. I kindly request a prompt response to address this unfortunate situation, as it has been a frustrating week of unresolved communication. I look forward to hearing from you soon. Best regards, Dorian Castro Cell: +[redacted]95

I am reaching out to file a claim regarding the poor service I received from your company last year. On 27/2/[redacted], I purchased a round trip flight from Paris to Rabat (booking reference KV93CD) with AirFrance for [redacted].33 Euros. On 28/3/[redacted], just two days before my outbound flight on 30/3/[redacted], I was informed via email about a potential strike impacting my flight AF [redacted]. Subsequently, on 29/3/[redacted], I received confirmation that my flight was indeed canceled. Despite many calls, I was only offered a flight to Casablanca (AF1196) instead of my original destination, causing me to miss an important appointment in Rabat and incur extra expenses like a taxi from Casablanca to Rabat. On 7/4/[redacted], the day before my return flight from Rabat to Paris, I was notified of a crew shortage due to the strike, resulting in a delay of my flight AF1259 from the original 14:00 departure to 16:00. This delay made me miss my connecting flight to Dublin in Paris. The disrupted travel plans led to unforeseen costs that would have influenced my choice of airline had I known beforehand. I have sought advice from AirHelp and legal professionals, who suggest I am entitled to a refund of at least $[redacted], if not more. I await your prompt response regarding the reimbursement process and seek an apology for the inconveniences caused by the company's actions, negatively impacting its brand reputation.

Subject: Formal Complaint Regarding Poor Service Experience Dear Sir/Madam, I am reaching out to address the unsatisfactory service I encountered last year with your company. On 27/2/[redacted], I purchased a round-trip ticket from Paris to Rabat (booking reference KV93CD) with AirFrance for [redacted].33 Euros. Unfortunately, two days before my outbound flight on 30/3/[redacted], I received an email alerting me to a potential strike by the staff unions, ultimately leading to the cancellation of my flight AF1458. After numerous attempts to contact your customer service, I was rerouted to Casablanca on flight AF1196, causing me to miss a significant appointment in Rabat and incur additional expenses, such as a taxi from Casablanca to Rabat. Furthermore, on 7/4/[redacted], I was notified of a delay for my return flight Rabat to Paris (AF1259) due to crew shortages resulting from the strike. The subsequent four-hour delay caused me to miss my connecting flight to Dublin. I have sought advice and believe I am entitled to compensation beyond a mere ticket refund. I eagerly await your prompt response regarding the reimbursement process and potential legal steps to address this matter. I anticipate a swift resolution and express my disappointment regarding the impact on me and other customers, tarnishing the reputation of your brand. Sincerely, [Initials]

Regarding flight number AF0342 on 04/16/[redacted] departing at 17:00 from Paris to Montreal. To whom it may concern, Regarding the outbound flight on March 6 from Montreal to Cairo, everything went smoothly. However, I cannot say the same for the return journey. As a wheelchair user, I had requested assistance to be available upon my arrival at the Paris airport, which unfortunately was not the case. This led to numerous difficulties and inconveniences: obstacles in obtaining help for disabled persons, a 7.5-hour wait plus a 2-hour delay without a wheelchair, and when an Air France staff member finally provided a dedicated yellow wheelchair for disabled persons (at 16:00), it was taken away by a general employee minutes later, stating I was not allowed to use it. There were also difficulties accessing the restroom. To top it off, even after requesting timely service for departing, we experienced delays which affected boarding. Nothing went smoothly. My partner and I were extremely disappointed by this experience, leading us to believe we will not be choosing Air France in the future. If you find these comments lengthy, just picture 9 hours of waiting without a wheelchair.

Hello, I am writing to share our recent experience on Air France flight 83 from San Francisco to Paris on May 19, [redacted]. My spouse and I purchased premium seats 84a and 84b for extra comfort. Despite the overall fantastic flight experience, seat 84a required repairs upon boarding, causing a delay. Although reassured that the seat was fixed, it turned out that the reclining function and leg support were faulty. The flight attendant mentioned that we should have been informed by the ground staff. This impacted our ability to rest during the flight as we had to switch seats for comfort. We are scheduled to fly back to San Francisco on Air France flight 84 on May 25 at 10:20 am. We sincerely hope that our seats will be in good working condition this time. Your attention to this matter is greatly appreciated. Best regards, Dragan Jelic

I need to bring more luggage than allowed in my Air France Maroc reservation. My booking includes 1 piece, and being FB Silver lets me have an extra one. I aim to add three more pieces beyond the two permitted. I wish to reserve and pay for this service in advance. To date, I messaged Air France on Facebook and was directed to contact Tarom, who operates my first flight despite my ticket being from Air France. Tarom insists that Air France should handle customer requests since the ticket is purchased from them. I am currently awaiting a response from Air France to address this issue.

Unfortunately, I missed my flight due to unforeseen circumstances. I encountered a delay on the way to the airport, which led to missing the boarding time. Additionally, I faced further delays when I took a detour to avoid traffic and was stopped by the police for speeding. Although I paid the fine, the delay caused me to miss my flight and return the rental car. As a result, it is considered a no-show for my flight with AF, including a connecting flight. The ground agents advised me to cancel and request a refund for the taxes. However, the local customer service is difficult to reach. I am a dual citizen of the US and Europe, but I would prefer a local phone number for assistance with the European flight. I hold an EU citizenship, so there are no visa issues. I intend to modify the outbound flights while keeping the inbound flights unchanged. Air France allows changes according to their policy, albeit with a fee. Unfortunately, neither I nor the ground staff were able to access new flight segments due to the no-show status.

On Saturday, September 7th, my husband and I were scheduled to fly on Flight AF [redacted] from Bologna airport to Charles de Gaulle airport, with a connection to Manchester airport. Unfortunately, flight AF [redacted] was delayed, causing us to miss our connecting flight. Despite our best efforts after landing at 17:30, we were unable to reach the gate on time due to the delay. Being 81 and 75 years old, this situation was very stressful for us. We were not able to contact our family and were not provided with any assistance or alternative flight options. We had to endure the inconvenience of staying overnight and catching an early morning flight, leaving us with very little rest. In addition to this, due to the unexpected change in plans, we incurred taxi expenses totaling £70, as we had pre-booked a taxi for our Saturday night arrival in Manchester.

My wife, K. Northild, and I, H. Kramer, had flights on Oct 16 from Munich to Paris on AF [redacted] and then from Paris to Santiago on AF [redacted]. Unfortunately, one of our three suitcases, labeled AF [redacted] in my wife's name, did not make it to Santiago. An AF representative named Pablo Tejo at Santiago airport advised us to continue to our LATAM connection to Temuco with our two arrived suitcases and ensured the missing 11kg suitcase would be sent to Temuco and then to our home in Padre Las Casas. Despite spending over 3 hours trying to reach them, Pablo only responded via WhatsApp confirming the lost suitcase had not arrived on Friday, Oct 18. The AF phone lines were unresponsive, and the only communication option offered was through email. I urgently need my missing suitcase. Thank you, H. Krämer.

I am missing one of my bags because the cabin was overloaded, and they took my cabin luggage. Inside, I have important documents and my laptop. I filed a complaint, and the reference number is BLRAF44512. I have been trying to reach the Bangalore baggage service numbers to find out if they have my bag, but no one is answering the calls. I would appreciate it if you could tell me the status of my missing baggage.

Dear Concerned Party, I am writing to inform you that unfortunately, my family will not be able to make our scheduled Air France flight to Tokyo due to my daughter's recent diagnosis of glandular fever. She is currently being treated in the local hospital, and we regret any inconvenience this may cause. Our names are Melissa, Alan, and Hannah Goddard, and our booking reference is KEJO8K for flight AF [redacted] from Manchester to Tokyo, departing on the 29th of December. I apologize for the short notice, but this situation has made it impossible for us to travel. Thank you for your understanding. Sincerely, Dr. M Goddard

My wife and I, Graham de Freitas and Leanne de Freitas, have flights booked. We were scheduled on AF217 from Mumbai BOM to CDG on 16 December with confirmation VUDTCP, then on AF [redacted] from CDG to LHR also on 16 December with confirmation VFUKIJ. Unfortunately, due to weather conditions in Central India on 15 December, our flight to Mumbai BOM was canceled. This means we will miss AF [redacted] and subsequently AF [redacted]. Kindly cancel both flights for us. Thank you.

I need help with my situation. My flight from Paris to Barcelona on March 18 at 9:30 a.m. (AF [redacted]) got cancelled. Originally, my husband and I were booked on the same flight, but now we are on separate flights. I particularly need assistance as he was supposed to accompany me due to my special needs. It is crucial for us to be reassigned to the same flight and to arrange accommodation for the delay caused by this cancellation. We are traveling from the United States, and the extended connection time is causing a significant inconvenience for us.

Hello, I have a flight booked with Air France on June 29th departing at 7:40 PM from WAW to CDG, with a layover in Paris until 7:05 AM for a flight to Algeria. I reached out on Facebook and provided my ticket number but did not receive a response. My concern is regarding the flight to Algeria as I am aware that Algerian airports are currently closed. As an Erasmus+ student studying in Poland, I may need to extend my stay if the airport remains closed. Can I request an extension and reschedule my flight for a later date? I appreciate any help or information you can provide quickly. Thank you. Best Regards, -C.Z.-