Agoda Customer Service Issues

Dear Agoda, My name is Jay, and I recently made a hotel reservation through Agoda. Although the payment has not been deducted from my debit card, I am concerned about the confirmation of my booking. I want to ensure everything is in order before traveling with my family and attending a work conference. Here are the details of my reservation: Booking ID: [redacted] Check-in: 8/10/[redacted] Name: J. M. Hotel: Grand Continental Kuching, Sarawak Dates: 10/8/[redacted] - 15/8/[redacted] I kindly request confirmation of my booking and the deduction of payment to secure it. Your prompt assistance in this matter would be greatly appreciated. Thank you, Jay

Hello Shalini, I noticed that the adult passenger's name on the attached ticket is still incorrect. It should match the name on the itinerary. Itinerary name: Udaya Nishantha Alahendra Mandalawalli Acharige Issued ticket name: Udaya Nishanth Alahendra Mandalawalli Acharige Booking reference: 5MC9WZ I have already spoken to the airline, and they advised me to contact the travel agent to correct the details. Could you please assist with this or obtain written confirmation from the airline? Thank you. Best regards, Madara

Subject: Request for Refund - Booking Number [redacted] Hello Agoda Support Team, I am reaching out to address an error with my booking, Number [redacted]. I mistakenly reserved a stay from August 29th to 31st instead of the correct dates, July 29th to 31st. I acknowledge the non-refundable booking policy but am seeking your understanding and assistance in refunding or finding an alternative solution due to this genuine mistake. Details: Hotel: The Lakshmi Villas Check-In: August 29th Booking Number: [redacted] Reference Number: [redacted] Room: 6 X Standard Room I appreciate Agoda's services and hope for your flexibility in this matter. Your attention to this situation and a prompt response would be valued. Please contact me for any additional information needed to proceed. Thank you for your time and cooperation. I anticipate a positive outcome to resolve this issue smoothly. Warm regards, A.B. [redacted] +[redacted][redacted] (WhatsApp)

Dear Customer Service, I am writing in hopes of resolving an issue with my reservation. Unfortunately, I seem to have mistakenly booked two different cities for the same dates. I urgently need my reservation in Venice from August 9th to 12th, but it was booked in Venice from August 6th to 9th. I originally intended to book for Milan on the 6th to the 9th on your website. I cannot be in Venice and Milan at the same time. I have requested to change my reservation dates for Venice from the 9th to the 12th. I kindly ask for your assistance in finding a solution as I wanted to make this trip special for my children and husband. You can reach me at [redacted]. I have already made the payments for the reservations. I look forward to your response. Thank you, Best regards, Ms. MA

Hello, I have encountered an issue with my Agoda reservation at AlBahar Hotel & Resort. Initially, I made a booking under the name of Saeed Mahmoud Ali, which was a mistake as I intended to book it under my own name, Ahmed Hefny. I have tried to update the name on the application but was unsuccessful. The hotel advised to contact Agoda to rectify the name on all reservations to Ahmed Hefny. Please assist in updating the booking information accordingly. Hotel: AlBahar Hotel & Resort Booking number: [redacted] Reference number: QRD112 Stay dates: August 7 to August 10 I have already spoken to Agoda customer service via chat, and they mentioned sending an email to the hotel for the name correction. Kindly address this promptly to avoid any financial implications due to the incorrect name on the booking. Thank you, Ahmed Hefny

I requested to upgrade my room type with Agoda, and they initially approved the change twice. After emailing them my preferred room type, they later denied my request, advising me to cancel and rebook. I am reluctant to do so as I secured a great price with a first-time user promotion code and free cancellation. Despite explaining this, Agoda could not assist further and stopped responding. I inquired about price matching if I canceled, but they stated it was not possible. Repeated attempts to contact them have been fruitless as different representatives do not respond. Now, with prices increased, I am unsure how to proceed. I need to upgrade my room for an extra bed due to hotel regulations. What steps should I take next?

I booked through the Agoda website, but there seems to be an error. I chose the free cancellation option until April 3, [redacted]. However, the confirmation indicates an 85% cancellation fee from the booking time. This was not my intention. Unfortunately, I cannot reach Agoda as there are no contact details provided, just a U.S. phone number. I kindly request to have my booking amended to free cancellation by April 3.

Good afternoon, I froze the price for this apartment, but after reading the comments, it seems like it might be a scam since there was no responsible person managing the entry. I contacted Agoda in Madrid, and they mentioned they couldn't refund me without solid proof of a scam, as other platforms are still advertising it. I've been specifically looking into this apartment due to its license issue, which seems to only affect this property. Palmeras Vintage Suites 0 Star 7 Calle Jacinto Benavente Torre 3, Apartment [redacted], Fuengirola City Center, Fuengirola, Spain License CTC [redacted] All operators offering this license either redirect to Booking.com which changes the apartment details or keep the listing but never allow bookings, showing it as always occupied. I kindly request a review and certification of this fraud, a refund of my money, and the improved credibility for rentals under the name of Palmeras Vintage Suites. Thank you for your time, hoping to hear back from you soon.

I am writing to express my dissatisfaction with the room we received from K Hotel 14, as it was not the same as the one we booked on Agoda. The listing displayed a standard room with 1 queen size bed and 1 single bed. However, upon check-in, the receptionist provided us with 2 double deck beds, insisting that she was unable to make any changes. She suggested booking another room for the duration of our stay. We are currently staying at K Hotel 14 in Geylang, Singapore. I would appreciate any assistance you can provide regarding this issue. Thank you.

Dear Customer Service, I am writing to address an issue that occurred with a recent hotel reservation I made on AGODA for a stay in Japan. On June 29-30, [redacted], I booked a hotel in Tokyo through AGODA. Despite receiving an email indicating my 3 booking attempts were canceled, I discovered a charge of $[redacted].33 on my credit card from AGODA for the unfulfilled booking. It appears the hotel mistakenly charged me despite the reservation not going through. I kindly request your prompt assistance in rectifying this matter and ensuring a refund for the unauthorized charge. Since the hotel did not honor my booking, I should not be responsible for any payments associated with it. I trust AGODA will handle this matter professionally, provide a swift refund, and offer a resolution. I await your timely response and hope for a favorable outcome. Please feel free to contact me should you need more details or documentation. Thank you for your attention. Best regards, Irene V. Morente Booking ID [redacted], [redacted], [redacted]

Dear Sir/Madam, I am writing to address an issue I encountered with a travel agency, specifically Agoda. Initially, I was asked to change/upgrade my room type after making my booking. Despite Agoda's confirmation of my request twice, they later informed me that my desired change was rejected and advised me to cancel and rebook, despite my reluctance to lose the benefits of my original reservation. Despite my efforts to reach out for assistance, the customer service representatives have not been responsive or helpful. As the prices have now increased significantly, I am left unsure of what steps to take next. I am seeking for Agoda to take responsibility and address the situation appropriately. If an upgrade is not feasible, I request a price match to my initial booking to maintain the competitive rate and promotion I initially obtained. I have provided Booking IDs for reference and ask for a resolution that aligns with these terms. I eagerly await your swift response on this important matter. In accordance with Trading Standards, I am maintaining a comprehensive record and request all communication to be directed to this email address. Best Regards, Rand A.

I made a booking for myself and my family, indicating 3 adults and 3 children. Unfortunately, after completing the reservation, it displayed only 2 adults instead of the correct count. I clearly stated the correct number of family members, so the website's error showing 2 adults only is not accurate. Kindly address this matter to reflect the accurate count of 3 adults and 3 children (aged 5, 6, and 12). I am scheduled to arrive at the Emirates Park Resort tomorrow, August 8, [redacted], for a 4-night stay.

I would like a refund for reservation [redacted]15 due to a technical error. I was charged twice for the same booking period at the Nemea Elypseo hotel from July 31st to August 10th, [redacted]. Agoda strictly applied its cancellation policy and imposed a cancellation fee of [redacted] euros, equivalent to a rent price, which I find unreasonable. The cancellation was due to a technical error with a duplicated booking. I immediately discussed this issue with the manager Edna Mendes, who acknowledged the technical problem and kindly waived the fees. However, Agoda did not take this into consideration, which I find disappointing. I always fulfill my obligations in good faith. Please review the case once more and consider my request. Thank you. Best regards, Souad

I would like to request a refund for booking [redacted]15 due to a technical error. I was charged twice for the same period of reservation at Hotel Nemea Elypseo from July 31st to August 10th, [redacted]. Agoda enforced their cancellation policy strictly and imposed a cancellation fee of [redacted] euros, which I find excessive due to a booking duplication caused by a bug. I immediately spoke to manager Edna Mendes, who acknowledged the technical issue and waived the charges. Unfortunately, Agoda did not consider this when processing my refund request. I hope you can review the case again taking into account these circumstances. Thank you. Sincerely, Souad

I have a booking ID, [redacted], for the guesthouse from Aug 9-14, [redacted], where I stayed with my three children, aged 16, 14, and 10. Upon arriving, I found that my 10-year-old, who has asthma, was having difficulty breathing in the room, so I asked the property owner for a refund after only three hours of use, offering to pay the first night plus the cleaning fee. The owner declined, citing a non-refundable booking policy. While I respect the policy, I believe that given the circumstances concerning my child's health, it would be fair to have a discussion about a partial refund. I am willing to book another property and forfeit the payment for this one, but I feel the situation warrants a reconsideration. It seems unjust to pay for five nights when we used the room for such a short time due to a health issue. I appreciate your understanding and hope we can find a suitable resolution. Thank you, May J. Email: [redacted]

Dear Sir/Madam, I am writing on behalf of Hotel Kabalana. Recently, we updated our passwords in YCS and upon logging in again, we were prompted to enter a verification code. Unfortunately, the YCS username [redacted] has been hacked. We have already sent an email requesting to change the registered email address to [redacted], however, we have not received a reply yet. We kindly ask for a prompt response to this matter. For further communication, you can reach us at [redacted] or [redacted]. Thank you for your attention to this issue. Sincerely, Front Office Manager Hotel Kabalana

I booked through Agoda for July 31 to August 10, [redacted] at Némea Elypseo Strasbourg Hotel. I got charged twice due to a technical issue, resulting in two invoices and payments under my name for the same dates. I requested immediate cancellation when I spoke with the understanding manager, Edna Mendes, who waived the cancellation fees at the hotel. Agoda failed to consider the technical problem and is refusing to refund me, strictly enforcing the [redacted]% cancellation fee of €[redacted], which is a burden for me. Despite my insistence, Agoda's inhumane service keeps sending the same refusal email, causing me injustice. They haven't resolved the situation, and as a sincere customer, I urge them to reconsider and provide a logical refund for this questionable transaction. I await your response with kindness. Thank you and have a good day.

Hello, could you assist me with the following details for my booking at TW-Taipei Backpackers Hostel through ICT with Booking ID: [redacted]36? I have enclosed my booking confirmation information from Agoda, where I will be staying in a Mixed Dormitory from August 12 to August 15, [redacted]. The booking is Non-Refundable, and I will also appreciate it if you could confirm the benefits included in my stay, such as express check-in and free WiFi. Additionally, I would like to inquire about the availability of my special requests and if any extra charges may apply for children staying with their parents. If you need further details or clarification, please don't hesitate to contact me. Thank you for your assistance.

Hello, I recently booked accommodations for 4 people in Port Dickson only to realize that it is a campsite instead of a hotel room. The booking confirmation is under the ID [redacted]. I intended to book a hotel room instead. I have already made a new booking for a hotel room in Port Dickson through your website (ID [redacted]). I would appreciate your assistance in resolving this genuine mistake and arranging for a refund. Thank you for your help. Sincerely, Dr. Daniel Tan.

I made a reservation through Agoda for a stay at the Penta Hotel on Holloway Road. Unfortunately, I have been relocated to different rooms three times during my stay due to various issues such as broken toilets, malfunctioning taps, and blocked sinks. Furthermore, I was provided with towels that had blood or pop stains on them and encountered rude staff at the front desk. The service I have received has been extremely disappointing, and the hotel staff seem indifferent to my concerns. I am requesting a refund for this unacceptable experience and will not be using this service again. The treatment I have received at this hotel is below standard.