Agoda Customer Service Issues

I am having trouble finding my booking confirmation. I made the reservation on my phone using a link on Friday, June 9. I used a Mastercard ending in [redacted] for payment. The hotel is La Vela Saigon Hotel in Ho Chi Minh, Vietnam, for April 12-16, [redacted], for 2 people. My name is Mary Chan-Campbell. I need to cancel this booking because another one was made for the other person traveling with me. I am struggling to locate the booking using both my email ([redacted]) and phone number (1-[redacted]). Please assist me in canceling it. Thank you, Mary Chan-Campbell.

Hello, I hope this message finds you well. I wanted to share my recent experience at Meadowbrook Motel, regarding booking number [redacted]69. A few days ago, while at the reception, I booked a room for one night for my brother and paid with my card. However, I encountered an issue where the manager informed me that due to the computers being down, they couldn't check me in or provide the room. I was advised to reach out to Agoda for a refund as the matter needed immediate resolution. I kindly request a refund for the night I was unable to stay. Thank you for your assistance and I would appreciate it if you could confirm the receipt of this request. Best regards, Cornelius

Reservation [redacted]59 at Hotel Roca in Vinaros, Spain. In my agreement with you, I specified bringing along my 8 kg Teckel dog. The manager refused to allow our dog in the breakfast and dinner area. Additionally, most beaches do not permit dogs, except for one [redacted] meters from the hotel that was unclean and poorly maintained. After enduring this for 3 days, we had to leave. We settled the bill upfront and I am requesting a refund for 2 days due to the dog restriction. I await your response in French. Sincerely, A. De Vos.

Hello, I am planning a trip to Bali with my family of 13 in April next year. I have some questions regarding the tour packages I am interested in booking through Agoda. Before I proceed with my booking, I would appreciate it if you could clarify a few things for me. I am interested in the following two packages for two separate days: 1. Best of Bali Waterfalls: Tibumana, Tukad Cepung, and Tegenungan 2. Bali Full-Day Water Temples and UNESCO Rice Terraces Tour Each package seems to offer different options, but the details about the trips are not very clear, and the prices vary. Also, I am having trouble locating my hotel for the pickup during the booking process. Can you please advise me on how to proceed? Thank you for your assistance.

I am Florante L. Masayon from the Philippines. Last June 8, [redacted], I made a reservation at the Mitsui Garden Hotel Ginza Premier in Chuo City, Tokyo, Japan for 7 nights, totaling Philippine Peso 82,[redacted].83. The payment was made with my Eastwest Bank Credit Mastercard ending in [redacted], as shown on my statement of account. However, I have yet to receive any confirmation regarding my booking. I kindly request clarification on this issue and would appreciate a certification stating that no transaction was completed, which I can use to support my refund request to East West Bank. Thank you for your attention to this matter.

I recently made a flight booking with Scoot through Agoda and received a booking number [redacted]48. I was informed that I could use the airline booking reference to check in, select seats, and purchase extras like meals or baggage allowance. However, I encountered an error when trying to add baggage allowance using the airline booking reference (UDZB9N). I would appreciate any assistance in resolving this issue promptly so I can secure my luggage allowance. Thank you for your help. Passenger Initials: B.J. Origin City: Cebu Destination: Singapore

I made a payment for a reservation at Prestige Vacation Apartment in Baguio through Gcash at 11:05 pm today for Php 14,[redacted].84. However, I have not received any confirmation from Agoda via email. Despite waiting while Agoda was loading, I did not receive any confirmation. I reserved a 2-bedroom unit for 3 days and 2 nights for our group of 7 people. We are scheduled to arrive in Baguio on June 17 at 7 or 8 am through Victory Liner. I tried calling the provided number but was unable to connect. You can reach me at [redacted] or [redacted]7. Thank you.

Good morning, I appreciate the information about Agoda's call hours. Due to the time zone difference in the South Pacific, phone calls are inconvenient for me. Could we resolve my issue via email instead? Last June, I made two bookings at "Hotel Fusion - a C-Two hotel," with booking numbers [redacted]33 and [redacted]57. I canceled both bookings due to an error on my end. Despite canceling, I was charged [redacted].15 euros, which was unexpected. I kindly request a refund at your earliest convenience. Thank you.

Subject: Reservation Cancellation - Refund Request Dear Sir, I am reaching out to address an issue that has left me disappointed. In reference to my reservation at Premier Inn Abu Dhabi Capital Center Hotel, I encountered some discrepancies that I would like to bring to your attention: 1. The reservation process initially indicated free cancellation but immediately after booking, it became non-refundable. 2. The Booking Confirmation Email mentioned a fee of 15 AED due at check-in, which was not disclosed during the reservation process. Upon contacting the hotel, I was advised that this was a website (M/s Agoda) error and not within the hotel's control. However, the customer service I received from Premier Inn was unsatisfactory, with staff being unhelpful and dismissive of my concerns. I have since reached out to the main customer service center and the hotel front desk, both of which reiterated that the issue lies with the booking agent. I kindly request that the cancellation be processed and refunded as originally expected. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding. Best regards, Abdelhameed Yousef

I am requesting a refund for the booking I made at Coffeehouse Apartments Rockhampton. I have been trying to reach out via email for over a month. My name is Anita Mabbett, and the price of the booking was $[redacted] for May. The presence of a funeral parlor view made my stay highly unsatisfactory, especially during a difficult time. I urgently require the refund without any additional fees. My phone number is [redacted]. I have provided the booking number multiple times and am frustrated with the lack of response. Regards, Anita M.

I received an email stating that my booking using Visa was unsuccessful due to a payment processing issue. This automated message was sent after a failed booking attempt. If I have successfully made the booking using a different payment method, I can ignore this email. Prior to making a new booking, it is advisable to check My Bookings to prevent duplicate bookings. The payment amount was deducted from my Visa despite the transaction not going through.

Hello, I made a reservation last June at "Hotel Fusion - a C-Two hotel" for 4 nights. I cancelled the booking immediately due to a possible mistake with the card number. The next day, I rebooked the hotel but had to cancel that reservation as well because of a change in plans. To my dismay, on May 26, my card was still charged [redacted].15 euros. I kindly request a prompt refund for this charge. Thank you.

I am seeking a refund for my stay at Sonesta Select from the 18th to the 20th for $[redacted] due to the noise disruptions that prevented us from getting any sleep. Despite moving rooms because of the faulty AC unit, the disturbances continued, leaving us with only a few hours of sleep over the two nights. I reported the issue to the front desk at 4 am, but was told to wait for management to arrive. The front desk manager apologized upon check-out and advised me to inform them of any noise complaints next time for a resolution. I am extremely dissatisfied with this experience and would like a refund so I can book another hotel and actually get some rest. Thank you.

During my stay at Orana Motor Lodge in Kaitaia for a funeral visit from Rotorua, I was extremely disappointed by the condition of the room. There were cobwebs and spiders hanging from the curtains, dust, dirt, and crumbs everywhere, and the cleaning seemed minimal as there were areas not vacuumed like under the bed and drawers. The hot water for the shower was only lukewarm, and there were no proper cooking facilities or utensils, just a sink that leaked. Additionally, there was a leaking roof dripping onto the TV, and mice had gotten into my bread stored on top of the fridge. The room was freezing cold, forcing me to wear extra layers. My 15-year-old granddaughter and son also endured these conditions. We were in town for my nephew's funeral following a car accident. I believe a refund of at least half of the money I paid is warranted given the substandard accommodations.

We purchased tickets from Muscat to Coimbatore through Agoda last night on 23/6/23. We selected July 8th as the departure date, but the website showed August 8th when we confirmed the booking. This was a significant error on Agoda's website. We need to cancel our tickets promptly as we intended to travel on July 8th. Please process a refund for our ticket price promptly so we can book for the correct travel date, which is July 8th, [redacted]. We appreciate your prompt attention to this matter. Booking ID: [redacted] Airline Reference: 5TJZ3U

I booked a flight from Delhi to Ahmedabad on May 4th. Unfortunately, the Go Air flight got canceled, and Go Air mentioned that a form (NCELT) from Agoda is pending for the refund process. They assured me that once Agoda sends the form, I will receive my refund within a few hours. However, I could not find any contact information on the Agoda website or through email. I really need help with this issue. I believe I am a valued customer of Agoda, and I hope they can resolve this matter promptly. If this refund does not go through, I will have to reconsider booking flights through Agoda in the future and will inform my friends about my experience.

I made a reservation using Connie's phone for June 23 and 24 at the Wyndham Super 8 / Twin Peaks in Longmont, CO with a checkout on June 25. The reservation number is [redacted]74. Connie and Tim took my friend, Dora Dreyer, to Longmont, but when they saw the price, they canceled the room and booked another hotel. The staff at Twin Peaks noted down details and advised Connie to have me contact the hotel on the 26th for a refund. However, the manager couldn't refund the money as it was booked through an agency. I'm Timothy Dreyer, and I used my credit card for the booking. I visited Longmont on the 24th. The price of $[redacted].37 for two nights was not what I expected based on the web page's information from Connie's phone, where I thought it was $[redacted].0 plus tax per night.

I booked a room for INR [redacted].29, but when I arrived at Hotel Harma Residency, they demanded INR [redacted], claiming the tariff through Agoda was INR [redacted]. The Agoda booking only showed INR [redacted].90, causing confusion and frustration. Agoda's customer service is nonexistent, leaving me disappointed with their service. The website registration process at www.gethuman.com was irrelevant and frustrating. I hope to find a positive solution to this situation and avoid such exploitative practices in the future.

I made a reservation at the Royal Ocean Hotel for three nights from June 27 to June 29, [redacted]. Unfortunately, upon checking in, I discovered various issues with the room. There was no shower curtain, the TV was not functioning, the phone was disconnected, and the bedding was both stained and torn. Additionally, the lack of security was concerning, as anyone could enter the premises easily due to the open front doors. The hotel staff also seemed inattentive, with one employee even sleeping on a hidden couch. The noise from other guests, including a disruptive individual in the hallway, further impacted my stay. As a result, I chose to check out after only one night and am requesting a refund for the remaining two nights. Thank you. - D.T.

I recently made a hotel reservation on Agoda. Unfortunately, I mistakenly provided the wrong email address and phone number, but the payment has already been deducted. Regrettably, I don't have the booking number with me at the moment. Can you please advise if it's possible to cancel this reservation? Hotel Booked: Cube Boutique Capsule Hotel @ Kampong Glam (SG Clean Certified) Last four digits of the bank transaction number: [redacted] I am requesting a cancellation of my booking and a full refund. I appreciate your prompt attention to this matter. Thank you. Sincerely,