Agoda Customer Service Issues

I have cashback rewards in my account, but I keep encountering an error message when trying to request it to my credit card. The message says, "Hmm, something went wrong. Please try again after 24 hours." This issue has persisted since last week. I have a cashback reward balance of USD92.35 that I am unable to claim due to this error. When will I be able to successfully claim my cashback rewards? Do I have to wait for them to expire? I hope to receive a prompt response from Agoda. Thank you.

Regarding booking number [redacted]65, I will be checking out of the hotel on 21/3/23, which is one day earlier than originally booked. On 13/3/23, I tried to modify my reservation through the Agoda app to cancel the last night, but encountered difficulties as it required canceling the entire booking and rebooking. I reached out to the hotel on 14/3/23 to request the change, and they advised me to contact Agoda. Subsequently, I contacted Agoda on the same day and sent three messages requesting to adjust my booking to 5 nights and checkout on 21/3/23. I have not yet received a response to my inquiries. Kindly assist in canceling the last night and refunding the amount paid for it.

I booked a reservation with Agoda and paid using Google UPI. After receiving a confirmation email from Agoda, I arrived at the hotel only to be told there were no available rooms as they were fully booked. Consequently, I had to find alternative accommodation. Since I was charged for the booking on the Agoda app, I am requesting a refund. My booking ID is [redacted]13 for the dates March 18, [redacted], to March 21, [redacted], under the name Asha Suthar.

I am in the process of booking a flight from Kota Bharu to Kuala Lumpur through Agoda Flights. I have been advised that for local Malaysians, checking in at the airport only requires presenting my IC. However, I encountered a problem with Agoda asking for my passport number and expiry date, which is no longer valid since September **** due to the pandemic. Can I proceed with my booking using my IC details instead of my passport details?

In January, I made a flight reservation via Agoda.com, but the booking was unsuccessful. After reaching out to customer support, I was assured I would receive a prompt refund. However, it has been several months, and the refund has not been processed. I had to secure alternate flights at a higher price due to this delay, causing inconvenience and financial strain. I kindly request an update on the refund status and a timeline for the reimbursement. A speedy resolution is essential to prevent additional financial challenges and to assist in planning upcoming travel arrangements efficiently.

I made a reservation for The Cliff House yesterday under the name of Baptiste Arnoux with confirmation number [redacted]01. Unfortunately, upon check-in, I was shocked by the poor condition of the room. There were insects, food on the floor, and dirt on the sheets, which I have photographed as evidence. This experience was truly disappointing, and I could not stay there. The owner mentioned that I could request a refund through you. I kindly request a refund as it is unacceptable to pay for such poor conditions. Please assist me with this matter. Thank you. - Eleonore

I encountered an issue with my reservation due to a glitch in the app. It mistakenly double booked my stay, resulting in two apartments being reserved instead of one. Despite being charged for two 2-bedroom apartments, the app is not providing clear information on my booking status. It displays there's no reservation, yet I was charged for the additional apartment. I kindly request assistance in fixing this technical error that led to the double booking and overcharge.

Hello, I made a reservation for 2 nights at a hotel in Bali with booking number [redacted]33. There seems to be an issue with the payment as I was charged [redacted].73 AUD for 2 nights instead of 82 AUD for 1 night. Additionally, I mistakenly booked an extra bed which I did not intend to, resulting in a total payment of [redacted].88 AUD. I noticed that my card was charged without me providing my bank details during the payment process. I kindly request a full refund for these discrepancies.

My reservation at Hampton by Hilton Schiphol Amsterdam, which was paid for over 15 days ago, has been cancelled. I was left without a booking just as I am departing to Europe. Earlier today, I called the hotel in Amsterdam to confirm my check-in, everything was fine. I requested an extra day and was advised to contact the booking agent. However, this afternoon, I was informed that my reservation had been cancelled, and I was devastated! I urgently request that my reservation be reinstated. I don't know how they will reactivate my booking, but I need it back. I also called the hotel in Brussels to ensure everything was okay, as I don't want to be told tomorrow that it's cancelled too. This is so stressful!

I need a refund for a booking I recently made for 3 nights at Villa Howden in Hobart, Australia. I mistakenly input the wrong dates. My booking reference number is [redacted]93 under the name of Elizabeth Vickers. I was prompted to make a $2.00 payment, but I am hesitant to provide my credit card details on unfamiliar websites due to my job with the Police in Australia. Please assist me in arranging the refund within the 72-hour cancellation window. Thank you, Elizabeth V.

Dear Agoda Customer Service, I am writing to request the cancellation of my booking at Praper Apartments free of charge for the following reasons: On March 22nd, I lodged a complaint with the owner regarding cleanliness issues and a lack of information about the property. This led to a disagreement, prompting me to seek cancellation of the reservation with Praper Apartments. Upon contacting worker ([redacted]), I was advised to request a free cancellation on the Agoda website. The worker confirmed my request and assured me of a full refund at no extra cost. I paid a total of 79.37 USD for this booking. I kindly ask for your assistance in processing this cancellation free of charge. Thank you for your help. Booking ID: [redacted]75 Best regards, A.T.

I booked my stay at the Royal Beach Hotel in Tel Aviv from April 5 to April 14 for a Bellavista Suite through your website. I am urgently seeking confirmation from the hotel regarding my booking for the Bellavista Suite with breakfast and lounge access. I have emailed them multiple times, but I have not received a response. I cannot finalize my flight booking without the hotel confirmation. Please assist me in contacting the hotel directly to promptly obtain confirmation via email. Thank you for your help. - Harfi Lucien. Reservation Number: [redacted]79.

I reserved a room at the Royal Mirage in Marrakech for the night of April 1st, departing on April 2nd. I provided the Pay Evolution postal code, and even the security code. I was informed that the reservation went through successfully, but later received an email asking me to rebook due to a technical error. Please verify this, as I will also check my card to ensure that the 54 euros were not charged. Can you confirm if the room I reserved is still available?

Good afternoon, I had a booking at Hotel Verdanza in San Juan for March 13-15, [redacted] through Agoda. Unfortunately, we had to cancel due to COVID, and informed the hotel by phone at +1 [redacted]. Despite being informed on March 11, I have not received any updates regarding the refund promised for the cancellation. I trust Agoda's professionalism and look forward to a swift response. Thank you, Maria S. Torres Phone: [redacted] Email: [redacted]

Hello, I recently made an error with my Agoda booking. I mistakenly booked non-refundable rooms but intended to book refundable ones. After realizing my mistake and receiving a call from a friend who couldn't join due to a surgery scheduling conflict on the trip day, I promptly canceled the booking. I am now seeking a refund for the canceled non-refundable reservation. I have been trying to contact Agoda for assistance, but I am unable to locate a contact number. Could someone kindly provide me with Agoda's contact number? Thank you.

Good morning. I made a payment for an apartment in Brides-les-Bains from March 28th to April 2nd (booking code [redacted]83). I have encountered an issue - my train to France on March 28th was canceled due to a social protest movement. The reservation policy does not allow for refunds, and cancellations result in a 97% charge. Is it possible to receive a full refund in this situation? Please let me know before taking any further steps. Thank you.

I reserved a unit at "ResiNest" Apartments Jagiellonskie in Bialystok, Poland for my wife, but the apartment she received is not the one displayed in the photos during booking. The images clearly depicted a "Standard Apartment" or a "Superior Apartment" with specific features like a living room with a kitchen. However, the actual unit she received is different from what was advertised, making it challenging for her elderly mother to stay comfortably and have access to the necessary amenities. I am reaching out for assistance in ensuring my wife can be placed in the unit I originally booked. Thank you for your attention to this matter; it is greatly appreciated.

My spouse reserved a non-refundable room for us in Vancouver on May 26 & 27 by mistake. The booking number is #[redacted]02 with reference #[redacted]97. I am contacting to correct the error because I was not present when the booking was made. I am sorry for any inconvenience, and I kindly request your assistance to resolve this issue. He paid $[redacted].56 instead of $[redacted].46, which includes insurance. We frequently use Agoda and appreciate its user-friendly interface, especially during our travels in Asia. We hope to receive the same excellent service in Canada. Thank you, and I am looking forward to your response. Cheers!

Hello Agoda Support Team, I am reaching out regarding a recent booking issue I had for a flight for my parents from MNL to SGN on 24th March [redacted], returning on 27th March [redacted]. The booking references are as follows: 1. Vietnam Airline Reference: CVLYOK; Agoda Booking ID: [redacted]05 2. Philippine Airline Reference: WCNQKD; Agoda Booking ID: [redacted]73 Upon booking, we did not receive immediate confirmation via email as shown on the Agoda account linked to Elian Carganilla with the email [redacted], and the booking only had a "RESERVED" status. To secure immediate confirmation for my parents, we directly booked through the Vietnam Airlines website with the following details: 3. Vietnam Airline Reservation code: WGACKJ; VN3943 (1[redacted]H); VN3940 (0[redacted]H) I am inquiring if it is possible to obtain a refund, travel fund, or credit for a future flight booking. Thank you in advance for your assistance. Best regards, Elian Carganilla

I made a booking on Agoda for Koyana Hotel in Mecca from March 7 to 11. I paid [redacted] Riyals, but didn't receive any email confirmation despite entering my phone number (+[redacted]18). My friend was supposed to stay there, but due to lack of confirmation, we had to book another hotel at double the price. I only received bank notifications of the deduction without any booking confirmation. Please refund my money. I am able to provide my details, including the bank deduction information, upon request.